Advance Auto Parts

Review: I went to Advance auto part to do a warranty exchange on a faulty battery that is not holding it charge. the supervisor on duty would not accent the exchange as he said the battery is good. I paid for a new battery as I know the old was is bad. and left the batter with them as it loses its chancre over night. when I go back 22 hours later the batter was retested by the same person that did the test and the batter recharge the day before. the batter did have less change but still tested good. they said that the batter was good even if it now has less change. They would not honor the one year warranty for replacement of the bad battery. I left the battery with them as it is no good. the new battery that I had to perches is working great and with it my car not turning on problems have been resoled.

Product_Or_Service: Car batteryDesired Settlement: Refund

I want them to honor the warranty of the faulty battery and have them refund me my money back. its not wright for them to keep my money when the battery that was sold to me is faulty.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We would like to apologize for the inconvenience caused to our customer regarding his battery. We do require the battery to be tested and if it is not charged enough to give an accurate reading, we do charge the battery before we can warranty exchange it. We follow this procedure to ensure we are fixing the correct problem, so our customer does not continue to experience the same issue. Due to the opportunity received, we would like to ask our customer to send in a copy of his original purchase and replacement battery receipts. Once we have received the requested documentation, we will verify the warranty on the original battery and issue our customer a refund for the amount he originally paid.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Attached are the battery receipts

Regards,

Business

Response:

Thank you for sending us the follow up from Mr. [redacted]. We have reviewed the requested documentation and would like to issue our customer a check in the amount of $96.99, the amount he paid for the original battery. Please allow 7-10 business days for processing and delivery. The check will be sent to the address on file. If we may provide further assistance to our customer, please let us know. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] its 96.99 + the tax

Review: My wife recently visited the [redacted] advanced auto to have our battery replace while I am away for military duties. She went with my father to the store and had an associate named [redacted], who is also the store manager, replace our battery that had died. Right after they started the car the IMA battery light came on. [redacted] said it should go off. Also on the way home the navigation system would not work nor would the locks. My wife had to be in [redacted] so she decided to visit [redacted] in [redacted] and see what the issue was. Shortly after leaving [redacted] on her way back to [redacted] area several other indicator lights came on. [redacted] diagnosed the issue, saying it was an incorrect jump or the battery had been hooked up wrong and then replaced several blown fuses. The work at [redacted] cost us $130.65. So now I am writing to receive compensation for the money I had to pay out of pocket for the advanced auto technicians mistake. I have contacted both corporate and the [redacted] store directly but keep getting the run around. This is very frustrating. We are on a very limited budget. I work 16 plus hour days so am unable to call and am all the way across the country away from my family for military training. All I want is compensation for the damage caused by [redacted] when he installed the battery.Thanks[redacted].Desired Settlement: I am requesting to be reembursed for the damage caused to my vehicle when the technician replaced the battery incorrectly. I am requesting the amount of $130.65 that I already payed to [redacted] of [redacted] to have my 07 [redacted] Civic hybrid repaired.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this has caused. We have spoken to the general manager over our customer’s local store, [redacted], and he informed us that he has resolved Mr. [redacted]’s opportunity. [redacted] stated that after speaking with our customer’s father and daughter regarding the damage a reimbursement, of $103.65, was made to our customer. [redacted] informed us that our customer is happy with the resolution.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a car battery from advance about 3 years ago. The battery went bad after about 1 year and a half. I took it back to and they pro rated it and give me another one. The warrant was for about 5 years. The store was at [redacted] , Jonesboro GA 30236. On 02-12-2015 that battery went bad. I took it back to stores at [redacted], and [redacted] at [redacted] store was very rude and told it nothing she could do because I had no receipt. The other store told that it was bad (battery) and that it noting he could do. I'm checking my debit and credit cards to see if was purchase with one of them.Desired Settlement: New battery or my refund if I have purchase another battery somewhere else.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and were unable to locate a proof of purchase for the customer in any of the nine closest stores to his area, or in our online database. Due to the opportunity received, we have spoken to General Manager [redacted], at our customer’s local store on [redacted], and he has agreed to replace the battery for our customer. When our customer visits this store for the exchange, please have him ask for [redacted] and he would be happy to assist.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I had an Advance Auto Parts battery (Auto Craft Gold 65) with a date of 02/13 in my vehicle with a three year warranty. On 11/14/2014, the battery was dead and would not hold a charge. On November 15, 2014, my father and I went to the Advance Auto Parts store at 8010 Cooley Lake Road, White Lake, Michigan 48386, and attempted to see if they would honor the three year warranty. We were told that they would not. In addition, the staff was very rude. I had to go elsewhere and purchase a new battery to replace the defective Advance Auto Parts battery. I wrote a letter to the Advance Auto Parts headquarters and my letter was ignored. As Auto Craft batteries are not very long lasting and Advance Auto Parts does not stand behind their warranty, I will never set foot in an Advance Auto Part store again. While selling products of poor quality and not standing behind them may be good for getting initial sales, it is a poor business model for building a lasting relationship with customers. My family members and I will be taking our business elsewhere in the future.

I bought a new battery 4/13...on 10/13 the battery does not start my car. I am stuck over an hour away from home and lucky for me I thought at the time there is an advanced auto parts store in this little town called Belle Glade,Fl store #9133.I was able to get the battery charged and bring my SUV in to have the alternator checked. This employee named [redacted] comes out with his machine and tells me battery is good just a low voltage, and alternator is good too.so I leave go home and when I get home the suv will not start again. I get a ride back with the battery and ask for a replacement b/c it is still under warranty.[redacted] asks for my phone number to look me up.he can not find me in the system by my phone number,so he says thats all he can do. I ask him "you can not look me up by my name?" HE SAYS THAT WOULD TAKE LONGER.and then he says since I did not buy the battery at that store I am not in their system. he wants me to leave at that point.I told him I can exchange my battery at any advance auto store in FLORIDA! then he says "Well I will have to call that store to be able to look me up".So I tell him . I can not afford to pay a taxi too the store I bought the battery just b/c he is too lazy to pick up the phone and call the store. I ask for the manager,the manager is the one who calls the other store. she calls three wrong stores and was on hold for each one. then she decides that when she did find the right store to have the employee [redacted] to wait on phone. 40 mins later waiting for him on the phone .I find the number myself on phone and call the store he is supposely on hold for. they say it is a lie! and that no one is on hold. They just wanted me to leave with my old battery and not honor the company policies both the manager and employee [redacted] .the manager was just as rude, at the end when they finally gave me the new battery I had be standing there for over an hour ,just so I would leave and not get my new battery under warranty! I will never do go back to any of these stores ever again. the worst service I have ever gotten in my life. they both need to be fired who knows how many people have come and been denied their warranty! CRIMINALS working at the BELLE GLADE store#9133

while I was waiting over an hour, an other customer came in with a auto part still under warranty and the same employee [redacted] started stone walling him as well ,When I told the customer that they were doing the same to me the manager quickly took that customer and exchanged his part. he was a heavy set guy and was getting really mad! never going back to any store every again and everyone I know and talk to on social media sites are going to know about these CRIMINALS at

Advance Auto Parts - Store 9133

801 S.Main Street

Belle Glade , FL 33430

Review: I will never shop at Advance Auto Parts again. This is the 2nd time I've had a bad sales/customer service experience with them. They ordered wrong parts, didn't take ownership, gave me the run around said parts was at another store but really wasn't,parts manager got frustrated and hung up on me, store manager apologized but lied about giving me a gift card for the hassle just to get me off the phone, just all BAD. [redacted] store in Parkville Maryland made it all bad for their whole company.Desired Settlement: I want a letter from the president apologizing for poor customer service/treatment from his employees along with some sort of compensation for the mishaps

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have spoken the District Leader overtop of the [redacted] store , [redacted], and he has attempted to contact our customer to speak with him in order to address the service issues he encountered. However, [redacted] was not successful in his attempts to reach Mr. [redacted] and has left a message with his contact information. We ask that Mr. [redacted] contact [redacted], ###-###-####, at his earliest convenience so that they can discuss these opportunities further.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: I am filing this on behalf of my daughter, [redacted] went to Advance Auto right up the street from where she lives in [redacted] as we have frequented that store for many reasons in the past to purchase things etc. This time [redacted] took her car up there to have them hook up their code testing computer to her vehicle to run a check and to see if any problem codes would come up. Her car was running perfectly fine but she just had a new radiator and sensors put in and wanted to make sure the code saying she needed a new sensor would not come pop back up about that. We both have previously been to your store to have this computer code check done for various reasons in the past with no problems.

During this particular time which was on 6-25-14 in the evening, [redacted] took her car to the store and asked the store clerk to check her error codes. The clerk came outside and very roughly jammed the computers plug into my daughters electrical panel where the fuses etc. are to run the test. He initially entered in the wrong vehicle make, model and year, so he had to delete that and re-enter that info. and start over. [redacted] has a 2000 Nissan Altima GXE. After the clerk was done running the check, he yanked out the cord roughly. The whole time he started and ended this check he was very rushing and rough! When the clerk got done, the car would not start. [redacted] had driven her car to this store and her vehicle had no known problems at that time. It was clear that the clerk had done something wrong, or knocked something loose or burned out a fuse etc. as now the car would not start. The clerk said there was nothing he could do and walked back inside the store. The store was about to close within the hour I believe. No one offered to help my daughter in any way after that. They left her stranded at night in the parking lot with no running car. We had to call to have it towed and go pick her up. She had to call off work the next day due to not having a vehicle to drive. The car was towed to Nissan who ran a diagnostic test and confirmed that fuses were blown and the electrical system off the car was erased and had to be re-programmed including the vehicle key. This was all due to the clerks mishandling of the computer code reading and how rough he was jerking the cord in and out of [redacted]s vehicles electrical system. This took all day to get fixed and fortunately, Nissan cut us a deal on the repair itself due to the circumstances.Desired Settlement: My daughter lives on her own, works part time and is in college. She was extremely inconvenienced by this and it cost her time and money due to the negligence of the store clerk. Not to mention they LEFT her stranded and alone at night!!! Not cool!! I want my daughter to be reimbursed for her out of pocket expenses for this issue in the amount of $117.38 which was what is cost for Nissan to repair this issue. The towing was covered on our towing package plan and as for her missing work, but she did miss work so additional reimbursement for that in the amount of $60 for her part time shift. I tried to email corporate to resolve this issue but never heard back so now here we are at the Revdex.com. I do have documentation and a receipt from Nissan detailing the problem and the work they did.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have spoken our District Leader, [redacted], and he has attempted to contact our customer to speak with him further. We ask that Mr. [redacted] contact [redacted], at [redacted] their earliest convenience so he can provide him with a suitable resolution.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have talked with the store in questions GM, [redacted] who has offered to reimburse my daughter for her our of pocket expense at the Nissan dealership. My daughter plans to meet with [redacted] tomorrow sometime to get this taken care of. Once all is resolved per agreed I will withdraw my claim. I really appreciate how Advance Auto is taking responsibility and is showing that our concerns matter to them. I am looking forward to a positive outcome tomorrow. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 4/14/14 my 2011 Toyota Yaris stopped at the [redacted] Restaurant at [redacted] TN. I called Advance Auto Parts at [redacted], Tn. I needed a battery for my car. I spoke to [redacted] and she said she would check to see if the battery I needed was in stock. [redacted] told me that the battery that I needed was in stock and would cost me about $93. I then asked [redacted] if someone could install the battery for me [redacted] told me that she could do it for me when I got there. I called [redacted] Towing at [redacted], Tn to tow my car to the Advance Auto Parts store where [redacted] was waiting with the battery. Instead of the price of the battery being $93, the priced charged was over $100 plus taxes. This made the cost of the battery over $120. Since I did not have the extra $20, I waited for one of my relatives to bring the extra money from [redacted], Tn. While I waited [redacted] installed the battery in my car. To make a long story short, I paid for the battery, car cranked up and I left the store to return home. On the way home, I stopped in [redacted], Tn at the [redacted] store at Did my grocery shopping and returned to my car and it wouldn't crank up. Searched for an auto repair shop and they had all closed, so I had my car towed by [redacted] Tn to my home. The following morning (4/15/14) I had my car towed to **c. at [redacted]., Tn. They told me that the new battery that [redacted] at Advance Auto had installed in my car was too small for my car and the battery had shifted causing the cables to loosen which caused my car to not start. The mechanic told me that he would tighten up the battery cables and that I should immediately take my car back to where I had purchased the battery and get the right size for my car. I called the Advance Auto Parts location at [redacted], Tn and spoke to [redacted]. Hetold me to come to that location in[redacted] and they would replace the battery and they did. The problem that I have is that because [redacted] at the Advance Auto Parts Store in [redacted], Tn sold me the wrong battery, I paid an additional $175 in towing and labor fees. To make matters worst, I talked to customer service at Advance Auto Parts and was told that the battery that [redacted] had installed in my car was the right battery even though my car would not crank up and the replacement battery that is now in my car while it is running is not the right battery for my car. Just refund my money for the extra towing and labor.Desired Settlement: I want my money refunded in the amount of $175. If the right battery had been in stalled in my car, there would have been no extra towing and labor fees.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Ms.

[redacted] has filed. It is important for us to hear from our customers and we

will strive to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience this caused our customer. It appears that the silver battery

originally purchased, part number 26R-3, is the correct battery for our customer’s

2011 Toyota Yaris. Unfortunately, our warranty is limited to part replacement

and our records indicate Ms. [redacted] was provided with an exchange and

requested part number 351 on 4/16/2014.

Due

to the opportunity received we would be happy to review the diagnostic report

from our customer’s mechanic. Please ask Ms. [redacted] to fax her diagnostic

to ###-###-#### and once received we would be happy to reply.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Review: I have broke some of my life time warranty tools and had them replaced a few times this time the cashier [redacted] tolled me he would not warranty them anymore.

and he would not warranty some of my other life time warranty tools because it was in a set with other tools and did not want open the set. and they give me a hard time getting them warranty because I use them every day.Desired Settlement: I want them to replace my tool when I brake them. and not give me a hard time about it.

Business

Response:

Ms. [redacted],

Thank you for allowing us to respond to this situation, as It is important to hear from our customer’s.

We have engaged our District Leader over this store location to contact Mr. [redacted] in regards to the opportunity with tools purchased from Advance Auto. Our District Leader has been provided the telephone # to our customer and we have asked that they contact Mr. [redacted] ASAP in regards to this situation to see how we can resolve.

Thank you for allowing us to respond.

Review: I paid a great deal of money and purchased two full sets of brakes from Advance Auto. I put in all my rebate information and was due back $20.00. I am a senior citizen and depended on this money back. They have failed to give me my money. Here is the information:

I have not yet received my rebate as promised. I will proceed to the Revdex.com and Illinois Attorney General to rectify this problem.

I purchased these brakes at:

Advance Auto Parts - Store 8978

[redacted] YOUR REBATE APPLICATION INFORMATION:

E-mail Address: [redacted] Rebate Tracking Number: [redacted]

Rebate Offer: AAP[redacted]

Rebate Item : $10 rebate with purchase of 1 set Wearever Gold Brake Pads and 2 Wearever Rotors

Rebate Item UPC number(s) :

Rebate Award: $10.00

Service level Basic: $0.00

Final Award: $10.00

Thank you for using [redacted] Reply

Forward

Delete

Print

Mark

Move YOUR REBATE APPLICATION INFORMATION:

E-mail Address: [redacted] Rebate Tracking Number: [redacted]

Rebate Offer: [redacted] Rebate Item : $10 rebate with purchase of 1 set Wearever Gold Brake Pads and 2 Wearever Rotors

Rebate Item UPC number(s) :

Rebate Award: $10.00

Service level Basic: $0.00

Final Award: $10.00

Thank you for using a[redacted]Desired Settlement: I want the $20.00 rebate refund that was promised me when I spent all this money and purchased the four brakes from Advance Auto. I want a full apology for this aggravation. The public needs to become aware that this company does not live up to its agreements. I am angry and don't plan to shop there ever again.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and have sent this situation to our Rebate Center for further investigation to understand why the rebates were denied. We have manually approved the rebates as requested to ensure our customer receives the rebates they applied for, which should be received within the next week. Also due to the inconvenience we have also approved a $20 Advance Auto Parts Gift Card to be sent to the customer’s address and will take 7-10 business days to receive to the address provided within this opportunity.

We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: Pitchers an Optima Battery from the store on Forest Hill in 2012, we have had to bring it in for charging twice since then. The battery had to stay at the store over night on the trickel charge each time. I purchased the battery mainly because I thought it was the best one offered and secondly for the warranty. I requested the battery be exhanged for a working battery and I was denied. They said I would need to come back when a manager was on duty. What is going on hear? I then called the store on Military and spoke with the store manager [redacted] told me to come to his store and he would take care of the issue. When we arrived at his store 30 mins later he had left for the day and failed to make any of his staff aware of our phone call. We again were given the run around, told only the store you made the original purchase at could honor the warranty. At the point I couldn't beleive that a company could get away with selling something under warranty and they saying they can't help when the product goes bad, not to metion the women at that store on Forest Hill, "[redacted]" and "[redacted]" should not be working in customer service, seeing as the have none and when they answer the phone you don't even know where you are calling. They refused to give me contact numbers for the corporate office/DM.Desired Settlement: A refund so we never have to go back to this chain agian. Worst customer service experience ever.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided with our District Leader and General Manager over this store location. Since the complaint has been received, our General Manager [redacted] has tried to contact Ms. [redacted] to offer assistance at the local level. As of today we have called twice, but have been unable to speak with the customer. We have asked our store to call the customer again at the telephone # provided to our customer service team, so they can resolve this issue, ASAP. Please have Ms. [redacted] speak with our GM [redacted] at this location so we may resolve. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: While testing my battery on my Honda CRV, the salesman determined the alternator was putting out low voltage and would need to be replaced. I then purchased a new alternator and had my local mechanic replace it. He had previously been a Honda tech for 10 years. He then tested the original alternator and found it to be working properly. The new alternator was then tested on my car and was found to be defective. I returned to Advance Auto Parts and they then tested the "new" alternator on my vehicle and agreed that it was defective. They did not have a replacement in stock but would have one by the next morning. I then asked about the repair bill as I felt I shouldn't have to pay again to have it replaced. They agreed and said they would pay for the repair bill. They confirmed it with my mechanic as well. The following morning, Advance Auto Parts told my mechanic they would NOT pay for the repair. I had no choice but to pay again for the alternator to be replaced. I had the original one put back on as it was still good. Advance Auto Parts did return my money for the first alternator as they then tested and determined the part to be working properly. I feel Advance Auto Parts should pay for both times I had to have the alternator (needlessly) replaced.Desired Settlement: I would like Advance Auto Parts to pay for my repair bills.

Business

Response:

Ms. [redacted],

Thank you for providing us with the

opportunity to address the complaint that Mr. [redacted] has filed. It is

important for us to hear from our customers and we will strive to meet your

expectations.

We have reviewed the information

provided and would like to apologize for the inconvenience this caused our

customer. It appears that the part has been refunded and unfortunately, our

warranty is limited to part replacement if the product fails. Due to the

opportunity received we would like to offer $167.50 as a goodwill gesture, which

will be mailed to the address provided.

Our promise is to provide superior

customer service and offer high quality products when you need them. Thank you

for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On March 13,2016 I searched online at Advanceautoparts.com for a radiator for a 98 BMW 528i the website showed that one was in stock at the [redacted] store #[redacted]. I purchased the part online as a store pickup. I did this because I needed to get the car running that day even thought the store was 65 miles and 1.5 hours away. When I arrived at the store I was told that they never stocked the part and that I would need to call customer service. I would like to add at this point that the Advance Auto Parts online website will only allow you to purchase an item for store pickup if it is in stock. I called Customer Service about the issue and they apologized but were only offering 10% off of future purchased as a resolution. I spent 3 hours of my time and travelled 130 miles to come home with nothing but the need to do more to get the part that should have been driving home with and the resolution offer was far from adequate for the error. The error was certainly not my fault in any way!Desired Settlement: I would like a gift card or other form of compensation to reimburse me for my time and travel that was completely cause by the website selling a part as in stock that was not.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Mr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to

apologize for the inconvenience caused to our customer. As a gesture of good will, we are mailing a

$75 gift card to the address provided.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a Reese hitch from the advance website and the part number is [redacted]. He order number is [redacted] and the tracking number is [redacted]. The problem I am having is that I took the Reese hitch to a professional to install it and they said that the product did not fit properly and that the Reese hitch had to be pounded to fit and the spare tire compartment had to be beat in in order for the hitch to fit. I contacted advance auto parts about this situation and they told me that there is noting they can do except replace the hitch. They told me that I have to ship my butch out and they would send me another one. That would not work because I don't have the money to pay the mechanic to take it off and too install the new one. They told me that the mechanic probably installed it wrong but the hitch can only be installed one way. They then said that the wrong hitch was probably sent to me and if that's the case then it's their fault and now I have damage down to my care for no reason. They refused to help me with my situation. They refused to reimburse me for the labor and they refused to come to an agreement with me. If the wrong hitch was sent to me or the mechanic had to beat it to fit even if it was the right one shows that it is still a corporate issue. I have $75 invested in labor for the installation and $120 for the hitch itself. I am not happy because my car is damaged and now I am scared that the integrity of the hitch is compromised because it had to be bent to fit.Desired Settlement: I would like a labor reimbursement or a refund of the hitch and I would like to keep my hitch because I cannot pay a mechanic to install the new one. If this does not seem fair then I would like a reimbursement of the labor for the repair of my car. The labor was about $200 to fix the damage. It's not the mechanics fault because I told them that I wanted it installed. If that does not seem fair then I would like a gift card of the total amount for the hitch , labor, and the repair cost.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and have confirmed that the hitch sold is correct for our customer’s application. If there was a problem during the installation Advance Auto Parts should have been notified before any damage was incurred to see if there was another option through a different vendor for our customer. Unfortunately, we will not be able to return the cost of the hitch since the customer wishes to keep it, but due to the opportunity received we can send our customer a $75 gift card, to their home address, for the inconvenience this situation has caused. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: In the middle of the winter storm with temperatures below freezing my clutch cable broke. I went to Advance Auto Parts, [redacted]. Colorado Springs, CO [redacted]. I told the clerk ([redacted]) what happened and that this was the second clutch cable from Advance Auto Parts that broke. He found my information on the computer and verified my statement. He recomended that I order a different brand at a slightly higher cost instead of just exchanging for the same brand. Since the temperature was in the negatives and he would have to order the other brand anyway, [redacted] offered to order the part with my credit card and when I get it and replace it on my car, I could bring the old clutch cable back and receive a refund for it. That sounded fair to me. Today, I received a call that my cable came in. I picked it up and installed it. When I returned to the store with the 'old' one that again I purchased at Advance this spring, he refused to refund my money for it. He involved his Manager-on-Duty [redacted] who again refused to refund the money as originally suggested by Advance Auto Parts. Instead he send me to another Advance Auto Parts store in town where I originally purchased the cable. So I wasted more gas to drive up there and if course that clerk would not honor the offer from [redacted]. He stated that my warranty was only 90 days.

I only ordered the clutch cable from Advance Auto Parts because [redacted] said he would refund the old cable. And now that Advance got the money for it I can't get my money back. That is not the way to do business if you want customers to return. I have been purchasing from Advance Auto Parts since 1999. However [redacted] is fast becoming my new favorite store.Desired Settlement: All I want is what I was promised when we entered into this purchase agreement. A refund for my defective clutch cable.

Business

Response:

Ms. [redacted],

Thank you for allowing us to repsond to this opportunity presented by Mr. [redacted].

As of the week 12/13-12/20 our store manager [redacted], spoke to Mr. [redacted] about the situation and refunded the purchase made and got the correct part needed for our customer.

If we can help any further please let us know.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received my money back and consider this complaint resolved.

Thank you for your assistance in this matter.

Regards,

Review: I bought a new battery from Advance Auto for my 2008 Scion XD. The battery would not start the car at first. Then when it did, it blew fuses and relays and the tail lights. I have explained the problem to manager at Advance, he said at first to bring it back, I went to [redacted] and he was not there. Others said they could do nothing. I tried Batesburg store, same results. I have called [redacted] store manager and he says he won't do anything about the battery. I have bought a new [redacted] battery, the car works fine. If I put the Advance battery in the car, it blows fuses and relays again. I have tried to resolve the problem with no cooperation. They said to use the battery for the Scion or use it for something else or sell it to someone else. Thank you for your help.Desired Settlement: DesiredSettlementID: Refund

Refund the cost of the battery.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and have engaged our District Leader over this store to resolve the opportunity. Initially we called the customer and were not able to leave a voicemail as it was not set up. We were able to speak with Mr. [redacted] and apologize for the situation. We have worked out providing a refund to Mr. [redacted] today 12/13 for the battery purchased.

Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

They refunded the money for the battery which is all I had asked from them. I am happy that you helped resolve the problem. Thank you for your help. [redacted]

Review: Unable to submit product rebate as Advance Auto Parts fails to provide consumer rebate submission mailing address.Desired Settlement: Purchase price refund $10.49

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We would like to apologize for the inconvenience our customer has experienced. We have verified the transaction information and do show that our customer is eligible for the Rain-X rebate. Due to the opportunity received, we would like to send our customer the rebate gift card in the amount of $10.49 to the address on file. Please allow 7-10 business days for processing and shipping.

For future reference, we would like to give further direction on how our customer can apply for a rebate. Mr. [redacted] will need to visit [redacted] and select the applicable rebate by clicking “Rebate Details” to the right of the rebate offer. This will open a new window where our customer can enter the information from the receipt and submit the rebate electronically. Should Mr. [redacted] need further assistance, our Rebate Center can be reached at [redacted].

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have only 1 suggestion for Advance Auto Parts - Please change your rebate remittal website for online rebates to remove the words Mail-in-Rebate - Rebate Offer: Advance Auto Parts May Mail-in-Rebate SEE ATTACHED .PDF DOCUMENT. Advance Auto Parts would receive far fewer complaints if they would take the time to review their website. I called their toll-free number and spoke to someone concerning this, but they told me they have no control over the website.There are literately hundreds of posts on the internet with the exact same complaint - how do you submit the rebate without Advance Auto Parts not providing the mailing address to mail the rebate.

Kindest Regards,

I’m really disappointed with Advance Auto Parts in 1250 Ft. Campbell Blvd, Clarksville, TN.

When I came to the store to pick up my battery , [redacted] took care of my purchase, and gave me the battery, and I asked him to help change my battery, and he answered: " He can't because he was busy, if I want to get help to change, I need to wait for 1 hour.”

I just think ok, maybe he was busy, and I could change my battery by myself in my house, but when I went to my car, I couldn’t start my car, because my battery had totally died.

So I went back to the store and asked the other person to borrow tool kits to change my battery, and he said he can help change my battery and he went to the back to the store to take the tool kits, but [redacted] came out and told me again, and he said: “I told to you before. We can't change your battery now; you need to wait for 1 hour later."

And I answered: “My battery has totally died; I can’t start my engine, so I need to borrow tool kits to change my battery." (I just think what happen in here was one of the sales from this store wanted to help me to change battery, but the other one was not allowing him to help me.)

And he answered again: “Take those tool kits and change by yourself if you want."

I took the tool kits and changed my battery by myself in the raining condition.

And I will not want to go back to the Advanced Auto Parts anymore since what happened with me today. Don’t put big sign on the wall “We will help change your battery if you CAN’T!!!”

Review: I purchased a 35pc air tool kit online 12/6/14. I didn't need the tool after I returned home so I didn't have time to return tool until 12/13/14. I went to the store I picked tool up from to return and was told this can't be returned because the manager said so. I said that is riduculous nowhere online did it state this was non refundable or on the receipt. ([redacted]) I explained that I didn't use the machine or open it. the tool was still tag locked. As the clerk-[redacted] was doing the return I stepped from the counter to get me some pb blaster when I returned the rep open the case. and said this is non refundable and I said this unit wasn't even opened or used. [redacted] was the first to open it. and kept telling me it was already open and kept saying you can look at the camera so I said show me the camera bcuz I never removed this from my car 12/6 or opened the unit bcuz it was tag locked. they refuse to refund me and didn't offer nothing. and I return the other item without issue bcuz it was the wrong sizes. so I was upset and asked for the store manager name and their corp office #. I contacted online service and they did nothing either but told me GM will follow up w/ me in 24hrs and corp states they couldn't do nothing. I spoke with online rep [redacted] he spoke w/ [redacted] @ corp ..also spoke w/ [redacted] @ corp ###-###-#### corp ###-###-#### case#[redacted] .and [redacted] said well your not going to get anything. [redacted] did put case#[redacted] in.Desired Settlement: A refund and return their merchandise. I've purchased many items from this store and have returned with no issue. This is not good customer service or practice telling customer no refund when it clear states on receipt and I was within my 90 days as [redacted] stated. picture is attach and this item is in good condition never used. store rep [redacted] opened it.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mrs. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and it seems that the General Manager, [redacted], has contacted Mrs. [redacted] and resolved her opportunity. [redacted] noted that he was able to provide Mrs. [redacted] with a full refund and we have validated that the refund has been credited to our customer’s card. Please let us know if there is anything further we can assist with.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello spoke with GM [redacted] at the store and was told to come in for a return / refund. So case can be closed and note. [redacted] was very apologetic and friendly. Now that was great customer serviceThank you for your time. Message I sent 12/16/14

Regards,

Review: I bought an on may31, 2014 and was given the wrong alternator by a sales person in training. It was bigger than the one that was suppose to go in my vehicle which pushed against my cerpintine belt and caused it to shred leaving me stranded on the side of the road. I hD to have my vehicle towed to a local garage to have the belt replaced when at that time the mechanic detected that the alternator was not the right size fir my vehicle. I had to pay $65 to have my vehicle towed, $43.73 for a new cerpintine belt, $40 for labor to put the belt on and $55 labor to change out the alternator to the correct size. Not only that but I missed a half a days work sitting on the side of the road waiting on a tow truck to pick me up then the rest of the time sitting at the garage waiting on the repairs to be done. I not only feel like the entire garage bill should be taken care of but technically I feel like I should be paid for my lost wages because none of this would have happened if the training sales person had not given me the wrong size alternator.Desired Settlement: Refund of $206.79 which is the cost of the garage bill and cost of towing.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mrs. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

In order to further assist the customer with the received opportunity we would like to know which one of our Advance Auto Parts store locations the customer received the incorrect alternator from.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Advance Auto Parts

Regards,

Business

Response:

In regards to the complaint that Ms. [redacted] has filed we would like to respond further.

We were unable to locate our customers receipt within our records. To better assist please have Ms. [redacted] fax her purchase receipt, along with all invoices to ###-###-####; once received we will respond back with a resolution.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,