Advance Auto Parts

Review: I'm writing regarding my dissatisfaction with an attempt to return an item ordered online and returned to a local store and the manner in which it was handled. Upon processing the return, the store representative asked me to sign a receipt acknowledging the refund amount. I informed him that the amount was different than what was paid. He then spoke to the store manager, [redacted], who informed him that it was a result of the shipping charge, yet the item was shipped free. Soon thereafter, I informed the store representative that I would need a correct receipt and he then returned to speak to the store manager. After waiting several minutes, I walked around the store looking for the representative, when I notice that he and the store manager have gone behind a store display and are on speaker phone with Advance Auto 1-800 customer service number. Here, the manager and employee are sharing my personal information, price paid, and other information related to my order to everyone within the store. Finally, after 25 minutes, the store employee informed me that there is a problem with how the store process returns and that I will receive the full amount paid in the form of a refund. I then proceed to ask the store manager what can be done for the inconvenience of the aforementioned. The manager said he will offer 20 percent off my next purchase and when I informed him that I can get that promotion online, he simply ignored me and acted like I was bothering him.Desired Settlement: I would like this store to offer me compensation for advertising my personal information to all customers in the store as well an apology. I would also request same for the major inconvenience this store caused me since they claim service is their best part.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience our customer received. It seems that the opportunity our customer had with his online return printing the wrong amount on his receipt is a system error that is being researched further. Even though the return amount showed different on our customers receipt everything is still processed correctly through our system. In the future our support team is more than happy to help with any questions/ concerns related to online orders. This team can be reached at [redacted].

We also have spoken to our district leader, [redacted], regarding our customer’s opportunity. She will be using the experience as a coaching opportunity within her stores. For the inconvenience, we would be willing to offer Mr. [redacted] 30% off his next online order if he prefers this over the store discount. Please let us know and we would be happy to add this to his online profile.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[While I appreciate the kind gesture to offer the 30% discount, this discount code is readily available to all customers regardless of their previous store inconveniences.]

Regards,

Review: On January 27, 2014 I returned a 10-month-old battery and a core that they were holding a $18 deposit with me on from another battery purchase in December of 2013 to advance auto parts store Marrow's Rd Newark, Delaware for an exchange. After a gentleman tested the battery and a printout stated it was only putting out 300 of its 550 amp rating. Another gentleman then tested the battery out of my sight and after waiting a while he came back and told me the battery was good. I'm an electrician and explained to him by charging system was good and the battery was unable to put out the voltage needed to start it, with that he said if I replaced it with the same battery I would have the same problem and that I could return it. After he said there is no code for returning the battery under warranty he finagled with the register a bit and gave me a printout and explained it would take up to two billing cycles for the refund to appear on my credit card. That should've sent up some red flags. I explained I did have to buy another battery and would order one online after I was able to check out the selection. Another employee recommended a particular battery. Since they had taken the only battery I had left to start my work truck I asked if I could buy my core battery back because it still had some life, they obliged and charged me $18 for it. I waited until February 5, 2014 after no sign of the refund on my credit card to call them, I'm fairly certain I got the same person again and he repeated that could take up to two billing cycles for the refund to appear on my card. I waited until March 9, 2014, to go back to the store inquiring about my refund, they were VERY clear that my refund needed to be brought up with the people I bought it from online and not their store, I reminded them that they're the ones of the physical possession of my battery and the only proof I have is the printout they originally gave me in January. That conversation didn't go at all well so I went home and called corporate the next day - March 10th explaining everything, they said they would call me back but didn't. I called corporate again the next day, they in turn contacted a manager at the store, then having me call him. He said I had to go back to the store and give him all my proof which I did that evening upon which he said he would sort things out and make a decision, it was at this time I found out that my printout was nothing but a receipt for a battery exchange which never happened. I didn't hear back from the store so I called them on the 13th, the manager said he had been busy and would look at it soon and call me back, I also wanted to remind him of me having to buy my battery core back the day of the original return. Still not hearing from the manager again I called him on March 19 to see if my refund cleared, he told me he was no longer handling it and that I'd called him a thief in my last phone call. I did no such thing, but in conversation I did tell him I distain thieves. He went on to say at least three times as belittling as much as possible that I needed "special treatment"and then I would have to contact a different manager. After three trips to the store, at least seven phone calls, several hours of my time - around two hours driving, it seems I'm no closer to a resolution then when I started. All I want is my $80.99 owed.Desired Settlement: Simply refund me the $80.99 owed to me from returning the battery. An apology would be nice if it was sincere

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this has caused our customer. We have spoken to our store leadership team and an $80.99 credit has been refunded to Mr. [redacted]. This credit includes a $15 core refund as well as $65.99 for the battery. For the inconvenience, we would also like to extend an online discount to Mr. [redacted] for 20% off his next purchase. Our customer can use promo code [redacted] at check out to receive this discount. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

It doesn't matter how reputable you perceive a company to be, in returning a product always make sure your return receipt is in order, especially if the clerk tells you something you think might be questionable. In my case he said to wait up until two credit card statements for my refund. The time and effort that went into getting my refund was cost prohibitive, but with the help of the Revdex.com I feel justified and maybe others will read this and be a [redacted] more careful.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Business

Response:

Ms. [redacted],

In regards to the opportunity that Mr. [redacted] has filed we would like to apologize that our customer is still experiencing issues with receiving his order refund. It seems that our system shows a refund, however, it was never sent to our customer’s bank. A credit in the amount of $15 has been processed. We appreciate Mr. [redacted] bringing this to our attention and the system opportunity has been escalated to the appropriate team for research.

For the inconvenience, would like to send Mr. [redacted] a $25 bounce back coupon that can be used on a future online purchase of $50 or more. This coupon will be emailed to Mr. [redacted] on April 18th. Please let us know if we can help with anything further.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint ID [redacted] has never been fulfilled. I was under the impression that case would not be closed until they fulfilled their part of the bargain which was to refund me for my battery and the core that was given them. They have not refunded my $15 for the core.

A refund and the amount agreed upon in complaint ID [redacted]. I will make certain not to close this case until payment is verified.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company that has told me numerous lies and deceived me for the last three months over a simple refund for a battery I returned and is not responding to the problem at all in terms of results. They would like me to close this complaint again on their word that they will look into why the amount that they say they credited me was not credited to me again. It was told to me January 7 if I'm not mistaken and numerous other times that I should wait at least two credit card statements for my refund to appear, of course that never materialized. I've made three trips to their store, made at least seven phone calls, and had to open two Revdex.com complaints in an attempt to resolve this problem. That has consumed approximately 4 hours of my time. What they consider fair for my inconvenience is to offer me a coupon for $25 off off $50, even though $20 off $50 coupons are available almost any time online. Five dollars is about what it cost me to drive one trip to their store. If what's good for the goose is good for the gander, then in two credit card statements after I receive my refund I should close this case. As far as compensating me for my time - I'm HVAC tech/troubleshooter and make good money so this complaint with Advanced Auto Parts is now over principle not money.

ADVANCED AUTO PARTS HAS PROVEN OVER AND OVER AGAIN TO BE DISHONEST AND THEIR ACTIONS PROVE IT. STILL AWAITING REFUND AT THIS DATE April 7, 2014

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have received the credit.

Regards,

Review: I purchased a battery for my SUV about 2 years ago...it is still under warranty, however, since September 2013, I periodically (sometimes frequently) have to get the battery charged or receive a boost. the last visit in December 2013 I took it back in to Advance and it showed that it was low so they charged for and hour. I had to take my vehicle for a different service on Thursday, Feb. 27, but when it was placed on the machines for testing, the battery was low again. the guy tried to charge it for 3 hours but it still showed "bad" reading, tried charge again, but still bad reading. My husband took the battery to Advance on Friday, but was told that nothing was wrong with it. if there's nothing wrong with it, I shouldn't have to keep getting a boost. they tried to convince him that it was something else, but the tests showed the only thing bad was the battery, therefore, to keep from having to be further inconvenienced I had no choice but to purchase another battery elsewhere. I feel that I have wasted my money on purchasing what I thought was a better battery at Advance and they should refund the $86.85 because it is still under warranty and it shows that I've already had to come in for charging it before. I feel that they can just say there's nothing wrong just to keep from replacing it.

Product_Or_Service: BatteryDesired Settlement: DesiredSettlementID: Refund

A refund for having to purchase another battery and the inconvenience of it all. It is frustrating for me to have to wonder if my vehicle will start everytime I get in it, furthermore it is not safe to continue to keep a battery that has to keep receiving a charge... just because they said nothing is wrong and it cleary is... with 3 children as passengers, I can not afford to risk our safety, nor do I have extra funds to repurchase a battery that is under warranty.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Ms.

Davis has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience our customer has experienced. It seems that our leadership team

over the Knight Arnold Advance Auto Parts store has taken care of Mr. Davis by

providing her with a refund for the part in question. If we can help further

please let us know.

Thank you for allowing us to respond.

Review: I purchased items online that clearly said if you buy brake pads and rotors you would receive a rebate. I filled out the rebate form online at the time of purchase and after I submitted the form I received a response that it was being processed and should be getting it soon.

A week later I received an email from Advance Auto that my rebate was denied. I wrote them back and they said that I did not purchase the correct items to qualify for a rebate. I wrote them back saying that the items I purchased clearly say in the listing that if you purchase them together you will receive a 40.00 rebate. I wrote them back numerous time and was told the same thing. I asked for contact information for a supervisor and was told to call a customer service number they provided and there may be one there. I called the number and it was an automated system that after many attempts to try and speak to a live person failed. I have had no success in getting in contact with Advance Auto upper management to try and resolve this situation so I have no recourse but to file a complaint.Desired Settlement: I would like to receive the 40.00 rebate stated in their listing that I am entitled to.

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Mr.

[redacted] has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience this caused our customer. We see that the rebate was for up to a

$40 gift card back if the customer bought two sets of Platinum pads and rotors.

Unfortunately, our customer’s rebate was denied because he purchased a

set of Gold brake pads. Due to the opportunity received, we will be

mailing our customer a $20 gift card to the address provided as a one-time

courtesy. Mr. [redacted] can be expecting it

in the mail in 7-10 business days.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Review: I brought two oil change deals from advance auto parts with two $10 rebates. I submitted online and got the confirmation. But after three weeks I got declined messages: "Your rebate was declined because [redacted] is processing their own rebate offer. Please go to the Advance Auto Parts page, enter rebates, scroll down to the [redacted] box, click on detail and follow the manufactures directions. ". But actually, I did exactly what the messages said. I have all the receipts and the adverting page shows the rebates. I think advance auto parts tried to do rebate cheating and in case you throw all the documents (receipts and rebates) they will win. what a shame for them.Desired Settlement: I want them to verify the rebates of $20 plus $25 (my half hour for file the complain).

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Dr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

We would like to apologize for the inconvenience caused to our

customer. We would like to ask Dr. [redacted]

to please provide us with a copy of the transaction(s) so that we may verify

the rebate eligibility. Once these items

are received, we will review and respond with a resolution.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait for the business to review the attached receipts and give me the rebate and compensation. Here attached two receipts. Regards,[redacted]

Business

Response:

Thank you for allowing us to further address Dr. [redacted]’s concerns.

We have reviewed the information provided and would like to

apologize for the inconvenience this caused our customer. We had two rebates running for [redacted]

products last month, one of them directly through [redacted], and one through us. We are happy to provide Dr. [redacted] with the $20

gift card he should have received for his rebate. For the inconvenience, we will add an

additional $10 to the card, making it a total of $30. The gift card will be sent to the address on

file and can be used at any of our locations. We ask that our customer please

allow 7-10 business days for processing and shipping.

We apologize for the inconvenience this may have caused and

appreciate the opportunity to serve our customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 09/02 I made a purchase of 2 items, and was told I would receive a discount. Once I paid over the phone and received my invoice, it turned out that I did not receive the discount. Before the discount, my total was $99.49 after the discount my total should have been $62.04.

After calling Advance back they rectified the situation by canceling my order and replacing the order with the discount, but money was still being held from my account for $99.49, $62.04 AND a few days a later a third, unauthorized re-authorization for $42.03

When I contacted Advance regarding the issue the informed me of several things:

1) My first, initial order was never actually cancelled in full.

2) They re-authorized a charge to my card of $42.03 because my item had shipped (even though I already had a charge pending for the full amount of my order, $62.04)

3) It was my bank who was holding all of this money

4) There was nothing that they could do except for cancel the first order (like they were supposed to).

The customer service reps. online were horrible and unhelpful and just kept blaming my bank, as did the individual on the phone.

The individual on the phone was at least able to completely cancel the first order, which should have been canceled on 9/2 to begin with.

I have reached out to my bank and they have assured me that they were not the ones responsible for placing these holds on my account, one of $99.49, $62.04, and $42.03, as I had suspected and they have contacted someone with account resolutions to reach out to Advance to correct these pending charges.Desired Settlement: I would like to see several things:

1) the charges for $99.49 & $42.03 removed from my account immediately

2) Advance needs to change their policy. My bank doesn't drop a charge just because an item I purchased hasn't shipped within 3 days so Advance should not be re-authorizing any charges on my account. This is a ridiculous policy and needs to go away. There is no reason to charge someone in full once for a product and then re-authorize a charge to their card once it has shipped.

I also expect a formal apology from Advance and some sort of incentive to continue shopping with them after such a ridiculous experience.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint from our customer Ms. [redacted]. It is important for us to hear from our

customers as we strive to meet their expectations.

We have reviewed the information provided and would like to apologize

for the inconvenience caused to our customer.

We have researched the opportunity and were able to locate both orders

that the customer referenced.

Order #[redacted] had an initial authorization hold for

$99.49. We were able to cancel the part that was placed for store pickup;

however, we were unable to cancel the flex fan that was being shipped directly

from the vendor. We have manually released this authorization hold so the

customer will receive this part for free.

The second Order #[redacted] was also a split order with one part

being picked up in store and the other being shipped. There was an

initial authorization hold for the entire order amount of $62.04. An

authorization is only allowed to be captured against one time and we don’t

charge before items ship. Once the customer picked up the repair manual at

the store we settled for $20.01. The system then re-authorizes for the

difference between the settlement and initial authorization. This process

is normally seamless, however, the issuing bank is responsible for closing the

authorizations after we settle on them. Once all authorization holds fall off,

our customer will only be charged $62.04 total, which is the correct

amount.

Due to the inconvenience caused to our customer, we would like to

send a $50 gift as a goodwill gesture to the customer’s address on file. Once

accepted, we ask that our customer please allow 7-10 business days for

processing. This gift card can be used in any of our store locations.

Our promise is to provide superior customer

service and offer high quality products when you need them. We sincerely

apologize for the inconvenience this may have caused and if we can further

assist you please let us know.

Consumer

Response:

Dear Sir or Madame at the I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I will however mention that the part which they have said I will receive for free (the flex fan from order [redacted]) has had its shipping held and does not appear to be being shipped to me. There has been an additional flex fan shipped to my house, which I expect to receive on 09/14/2015 from order [redacted] for which I have already been charged for. So will this charge be refunded to my bank account for the $42.03 or will there be an additional flex fan shipped? I am a little bit confused?Also, in regards to the flex fan and the $50 gift, please ship any and all items to the address below. It seems as though there is some confusion as to my shipping address, which is the exact same as my billing address...If you have any questions, please feel free to reach out.[redacted]

Regards,

[redacted]###-###-####

Business

Response:

Thank you for allowing us to respond to Ms. [redacted]’s

concerns. We would like to apologize

again for the inconvenience. Upon

further research, it does appear that one of the fans was sent to the wrong

address, so it will most likely be returned to the vendor. This would be the fan from the order with the

authorization hold that we reversed for $99.49 (Order #[redacted]), which should

fall off Ms. [redacted]’s account if it has not already. Should the part show up, our customer can

keep the additional part for no charge. Ms. [redacted] should have received the fan from

the order where she was charged $42.03 today (Order #[redacted]). Ultimately she should have received the part

from the correct order and all authorization holds should fall off and only the

correct charges remain. We will send the

$50 gift card to the physical address provided, rather than the PO Box. Ms. [redacted] can expect the gift card within 7-10

business days. Thank you again for

allowing us to respond and provide clarification for our customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please let the people at Advance Auto know that I appreciate them acknowledging what was wrong and rectifying the situation. I will most certainly be doing business again with them in the future.

Sincerely,

Review: In May of 2013 I had Purchased a Motor for a 2001 Chrysler Sebring And Had it Put In . I got about 5000 mile out of a Brand New Engine and then it was a Falty Engine . They Sent a New engine and Had it Put In They Payed 600.00 to Me for the Labor So then in the Summer of 2014 that was Done I Drove the car for Two Weeks and I didn't even get but 271 Miles and was Stranded . And They will Replace this Engine also But I have Payed the Majority of the Labor On the Other Two Replacement Engins And to Get it Done Now I am going to Have to Pay another 1600.00 or Mor Plus the Required Parts for the Warranty Statis I have Complied with all and I have had to Purchase all Parts ..I am on SSI disability and only My income . I have or am Out with all so Far is $5000.00 This Car is a Convertable and I have Had it for 3 Summers and Haven't been able to enjoy it it the Summer Yet.Desired Settlement: I would Like to Have them Pay for All Labor and Repairs .

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have ordered a second replacement engine for our customer, which has been at the store our customer requested for the last three months, waiting on our customer to pick up. Labor reimbursement is always based on manufacturer’s inspection, as explained in our warranty document and signed by Mr. [redacted] in the attached document. If the claim is approved by the manufacturer, the labor rate would be $50 per hour, up to a $600 maximum. The typical timeframe for labor consideration is normally 6-8 weeks from the date the alleged defect is shipped from the store. We would ask Mr. [redacted] to please bring in his engine to exchange and we can begin this process for him.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That was from the Labor from the 1st Motor that I had Purchased and The 2nd Engine is still In the Car and I have not Had to The Money to get this Done it has Cost me a lot over the Past Two Years . over 5000.00 for getting this Motor's put In . I think between [redacted] Engine's and Advance They Should Cove all of this . So No I am not Satisfied with any of the Aboe . 3 Years with out this auto [redacted]

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

Per the warranty document originally signed by our customer and reattached to this email, the maximum amount we would pay is $600. As a goodwill gesture, we can offer our customer $300 once the work is completed and the old engine is at the store, upon receipt of the replacement labor invoice. The additional $300 would be pending the manufacturer’s inspection, which usually takes 6-8 weeks from the ship date.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: The price of 'Shell Rotella T6 5W-40 Heavy Duty Fully Synthetic Motor Oil (1 Gallon)' on the list is $13.99. BUT the check out price changed to $22.99. I have copied the 2 webpages.Desired Settlement: I just want to buy 2 gallons of the product only with $13.99.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to explain our current offer. The T6 Shell Rotella “Full Synthetic” motor oil is currently on special for $17.99 after a $5 instant savings at our register and a $5 mail in rebate for this product on our website. (see insert from our current flyer that can be accessed on our website for your review, this promotion is currently available from May 2 – May 29th) Our Shell Rotella “conventional heavy duty” or “synthetic blend” is currently available for $13.99. As a good will gesture we would like to provide our customer with a $10 Gift Card that may be used at any one of our stores for their inconvenience. Our promise is to provide superior customer service and offer high quality products when you need them. Again, We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

As title, how could I get the $10 gift card? Best, ** I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Review: on Dec 22, I made an on line purchase of $105.91 - when I arrived at the [redacted] store for pick up later that day, there was a problem with the order. They cancelled the order and made a new one - I then had two charges pending on my bank account - they never refunded $105.91 - I have talked with them every day and am getting no where . This has caused my bank to charge overdraft fees and ruining my credit.Desired Settlement: REFUND IMMEDIATELY $105.91

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and identified that Ms. [redacted] placed order #[redacted] on 12/22. Our records indicate the charge and authorization reversal were processed on the same day. Please note, that in most cases the customer’s banking institution will remove the initial charge and the authorization reversal from their account history as they would cancel each other out. Should our customer need assistance with clarifying this information with their banking institution please instruct our customer to reach out to our Ecommerce Team with their banking institution on the line. Our Ecommerce Team can be reached at [redacted], Option 1 for English, Option 2 for assistance with a previously made online order.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am now requesting a letter from [redacted] Bank to prove that charge was never reversed and returned to my account. I will provide it shortly.Regards,[redacted]

Review: Defective part no labor for installing replacement. Led to believe we were purchasing professional grade productsDesired Settlement: Professional installers need to be warned of policies. Labor is far more costly than 3rd rate products. This company's policy of shops going out of business or customer trading vehicles before warranty issues. Customer service is based on "do it yourself" a direct quote from Advance auto's customer service representative.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted]’s has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. It seems that Mr. [redacted]s is not looking for a settlement; however, we would like to reach out to our customer to understand the opportunity further. We will respond back once contact has been made.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted]s has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have spoken our District Leader, [redacted] and he has attempted to contact our customer to speak with him further; however, he was not successful in reaching Mr. [redacted]s. We ask that Mr. [redacted]s contact [redacted] ###-###-####, at their earliest convenience so he can provide discuss these opportunities further.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

This is a typical corporate response directed at protecting the companies sub par customer performance. This company has on file our contact information as well as my personal cell phone number. My goal in this has and remains informing small repair facilities this companies true face. This reply strengthens my complaint. I refuse to accept that if my bill were past due, they would find contact info. As far as my contacting "[redacted]" I have made my attempt to contact Avance Auto and recieved it's response, this was my reason for contacting the Revdex.com.

Regards,

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted]s has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have reached out to [redacted] the District Leader in this area and have asked that he make another attempt to reach the customer. If Mr. [redacted]s would prefer to contact [redacted] directly at his leisure [redacted] can be reached at ###-###-####.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: On June 4 2014 I purchased a group of 4 [redacted] oil along with one [redacted] oil filter.The oil filter was not in stock and had to be special ordered.In order to order the filter,the clerk stated this product must be paid for in advance in order to request it.I paid $40.00 to the clerk [redacted] and received just over $2.00 back in change,now the cost of the oil containers was $5.99 each,and the oil filter was $11.59 and $12.35 after tax,all 4 oil containers were $25.52 after tax.I was then told by the clerk [redacted] that the oil filter would arrive the following morning to pick up.On June 5th,I drove to the Advance Auto Parts store on [redacted] and presented the receipt,I didn't notice the day before that the clerk did not input my purchase of the oil filter into his computer for record or present on the receipt, but he did take my $40 dollars and charged me for the oil filter just the same. I was told by the female clerk (didn't get her name) the next morning that I would have to pay for the oil filter a second time due to their not having any record of my payment in their computer,I refused to pay for the item twice and informed her that I needed a Manager to file my complaint and a contact number he could be reached at. She (the clerk) told me her Manager would not be available until that evening and the sales clerk who sold me the oil filter would be in later that evening.I told her that it was unfair and I would not be doing business with that company any more and that this was theft.My resolvement would include either a filter I paid for or a refund of the oil filter I paid for, I have done business with this company since 1990 and I am disgusted by the way they treat their long time customers. Desired Settlement: Refund

I would prefer either a refund or give me the oil filter I paid for. I believe this establishment has video cameras that monitor events in the store and need to be reviewed for that day to prove I paid for the item.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and it seems that the General Manager, [redacted], has contacted Mr. [redacted] and resolved his opportunity. [redacted] is using this as a coaching opportunity for his store team members and arranged to have the merchandise available for pick-up at our customer’s convenience. Please let us know if there is anything further we can assist with.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: During Christmas I made a purchase from Advance Auto Parts to do some maintenance on my vehicle, the reason I chose Advance was because of their promise to send a coupon for $50.00 off my next purchase of $100.00 or more. I received the coupon as promised however it is almost unusable, I tried and tried to place an order but could not get coupon to work. I finally called and spoke to someone as well as the online chat, I was told if an item is on sale it did not qualify. The issue is that almost everything is on sale, it will only be a few pennies off or maybe more but it makes it impossible to get what brand and part you wanted. In order to use the coupon I had to buy brands that I did not recognize or a much more expensive product. Then after you have spent the 100.00 to get the 50.00 off it will not ship to the store or to your home without being accessed shipping charges unless you spend additional money because the 50.00 discount does not count. This was the most misleading, complicated process I have ever been involved with to make an online purchase and this type of bait and switch should be and probably is illegal. They deliberately mislead you in to thinking that you are getting a fair deal but when the time comes to save the money it is rigged to a near impossibility.Desired Settlement: I feel like this activity is misleading at best and it forces the consumer to make difficult choices, it gives the appearance that they are rewarding you for being a loyal customer when in fact you are getting cheated. I feel like this should be made right and I should have gotten the parts I wanted and I feel it is unfair and unethical for these types of misleading and dishonest ploys to continue.

Business

Response:

Ms.

[redacted],

In

regards to the opportunity Mr. [redacted] has filed, we would like to apologize for

the delay in responding.

We

have reviewed the information provided and it seems that our customer was given

$50 off of his online order as well as free shipping for the promotion

mentioned. The limitations to any promotion can be found by clicking the “see

details” link within the banner at the top of our website. Here is the current

terms and conditions for this promotion:

Maximum savings discount is

$50.

Promotional codes are for

single use only and have no cash value. Void where prohibited by law.

Promotional codes and/or

coupons apply to regular-priced merchandise only; sale and clearance items

not eligible.

Excludes select items and

categories: air chucks, couplers and blow guns, air compressors, air

hammers, commercial tools and equipment, electrical tools and testers,

engine hoists/stands, floor jacks, generators, Hot Items, hydraulic fluid

and motor oil.

Offers exclude motor oil, gift

cards, Hot Items and special offers including, but not limited to, Buy

One–Get One, 2-For-1, and Oil Change Specials.

Coupons are not combinable with

any other promotional offers.

Coupons are for single use only

and have no cash value.

We

received a call from Mr. [redacted] in regards to his concerns with our terms and

conditions for the promotion and extended a second $50 discount along with free

shipping to him on order [redacted]. Due to this opportunity received as a

goodwill gesture we would like to offer an additional $50 off $100 coupon which

will be noted on our customer’s online profile, normal terms and conditions

apply. Mr. [redacted] can contact ###-###-#### to have the goodwill gesture

applied manually.

Thank

you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: 24DC-1 Autocraft batteryBrought it in to test. They said was OK but water had been examined, this voided warranty. They did not instruct when bought not to check water. Their headquarters is linked to 5008 Airport Rd, Roanoke, VA 24012 [redacted]. Product_Or_Service: MARINE BATTERY Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund This sounds like a scam. I would accept my previous battery, if they still had it.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and it appears that the order number provided is incorrect. We are also unable to find this order by using our customer’s email address. If the customer could provide us with the correct order # and email we will research further and be able to provide a solution to the opportunity received. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for our customer’s experience at their local store location, due to this experience we would like to provide our customer with a refund on this product, since the original battery is unavailable. Advance Auto Parts will be issuing a check to Mr. [redacted] for $112.36 to be sent to his home address provided within this opportunity, the check will take 7-10 business days to receive. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The price of the battery only was $74.99 + tax $10.50= $85.49. My criticism is that there was no warning not to check the water, hopefully this is information can benefit your company. Regards,[redacted]

Review: Second Inquiry Via Advanced Auto Part website- 5-21-2015

April 14, 2015 Original copy mailed via [redacted]

###-###-####

Advanced Auto Parts, Inc.

Store Support Center

###-###-####

Subject: Poor Service Store # [redacted]

Dear Store Support Center MGT;

I would like to share this letter with you for the following reasons:

1 To make sure your staff understands to not to waste the loyal customers time when they are visiting your shore for the services

2 Your staff needs to know if they can NOT provide a service by any shape of from it is necessary to let customers know about offering free service like mine as you can read it below.

3 Hope this short story/ course will be helpful for a better customer service to others.

On April 11, 2015 around 11:28 am, I had an issue with my 2006 Nissan/ Frontier engine not starting up, I went to one of the stores (see attached copy) which all of my family members( 3) using this store for a long time. We always ask for [redacted] (Customer Services Rep.) Sadly, I found out he is no longer worked there. What a great loss.

I spoke with [redacted]. (General Manager), I was not pleased with him at the first time, but since I needed his technical advise had to choose to explain my vehicle issue with him.

After describing the problem, he tried to test the vehicle battery with a tester device, a few minutes later he was telling me that there is nothing wrong with the battery, but, he was not sure what the problem was alternator? Or the starter? or/and etc…??

He kindly took a battery out and let it charge for ½ hour, around 12:00 noon he ran tests on everything and provided me with a copy of the test printout(see attachment)” ALL WORKING GOOD” per [redacted] statement. I thank him for his works and left the store.

Approximately at 4:40 pm on April 11, 2015, we were on the way to one of our friend's house for birthday parties, guess what? I could not start up the vehicle. The same problem occurred when I stopped to see [redacted]. at the first place.

Anyway, my wife went to the next door house and ask our neighbor for help, as soon as he inspected the vehicle we were told that it’s a battery issue. Our inexperienced mechanic (neighbor) advised me to take it to somewhere else to be checked.

At 5:10 pm went to [redacted] Store in the south of the town for a better service, I was so amazed to be witnessed for a person who worked at this store for four months could tell me what the problem was, Guess again, it was the battery problem. This person's name was [redacted]) and he was a very young man who was able to figure it out that fast. I thank him and told him from now all my family members will be visiting your store for services, more and more in future. What a sham for a general Manager of Advanced Auto Parts could not find the a simple problem. The [redacted] Store has charged me full price for the battery (see attachment).

The main concern is why so many loyal customers like us who brought too much business to Advanced Auto Part for a long time should be treated like this?

If the Advanced Auto Parts knowledgeable staff could provide a good service at the first place there was a good chance to replace the old battery with less cost. The old battery purchased last two years ago.

So, you have heard my story and I am hoping to hear yours in regards the services and unnecessary additional cost to us.

Sincerely;

[redacted] Civil Engineer

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We would like to apologize for the inconvenience our customer has experienced. Upon researching Mr. [redacted]’s opportunity, we were able to locate the email our customer had previously sent in to our Customer Care Team. We spoke with the District Manager over the area, [redacted], and he had already spoken with Mr. [redacted]. We will be refunding the battery purchase. If he has not already, we would like to ask our customer to visit his local store at [redacted] and the General Manager [redacted] will take care of the refund.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

Dear Revdex.com officer;Thank you for your help and assistance for the above subject matter.I am sorry to respond you this late. For some reason this your email was sent to my junk folder. I apologize for that.I will try to visit the store one more time, last time when I was talking to the Store Manager was not satisfactory for me to digest the result.I will let you know as soon as I visit the store.Thank youSincerely;[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have received the refund.

Regards,

Review: Returned a defective product, but credit was issued to a closed account, and have not actually received a refund. Bank rejected the initial credit due to the closed account, and was told by Advance Auto that a check would be issued instead. Multiple follow up attempts both online and over the phone have led to being shuffled to various departments without any progress.Desired Settlement: I'd like to get an actual refund.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. I have spoken to [redacted] from our E-commerce team and she has attempted to contact Mr. [redacted] on several occasions to resolve his opportunity. Please have Mr. [redacted] contact [redacted] at ###-###-####, option * and she would be happy to help.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] from Advance Auto was very helpful in sorting out the issue, and the matter is resolved.

Regards,

I learned my lesson about online ordering with Advanced Auto Parts. I won't make that mistake again. Ordered some items from them, called before placing the order to make sure they had the part in stock for him to pick up from the store on his way home from work. He gets there and they have all the items except one.. the one part which was the whole reason for the order to begin with. They send him to Deans Bridge to get it. He goes down there.. they don't have it.. in fact, according to the guys there, it's a dealer only part. You have the part for sale.. but we cant get it from you.. wow.. ok. So he gets home and tells me and I call and tell them the situation.. after 25 minutes of being on hold, they tell me they have the part at the same store that told him they didn't. I told him if I drove all the way out there to the same store that said they didn't have the part ad they really don't, I wasn't going to be happy.. not happy to begin with. Another 15 minutes on hold, they don't have the part. Either you have it or you don't. They don't have it at ANY store in Augusta. So the order was canceled and a credit is now pending and we can't get the part until the credit has been added back into our account. First and last time doing an online order with them and even called before I placed the order to make sure they have the part. I won't make that mistake again.

Review: On 7-31-14 arrived at this business and purchased some items. The items were marked as a "hot item" two cans of McQuires tire shine for $10.00. The store manager charged me $5.00 for one can and full price, $7.?? for the second. I questioned the price and told him about the sign, which was directly below the cans of spray. The manager walked over to the isle and observed the sign and told me that it was for one can and not the other. I requested a refund which the manager complied and sarcastically told me to "have a nice day". I have had other issues with this store in the past. One occasion I entered in my work uniform. I was purchasing air freshener for my car. The employee told me that he does not sell anything to remove the smell of bacon (I am a police officer). I will never shop at any Advanced Auto Parts store again after repeated poor service.Desired Settlement: Request for upper management to look I to poor Customer service issue.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have escalated Mr. [redacted]’s opportunity to the leadership team over the store and the District Leader, [redacted], has attempted to contact our customer several times. Please have Mr. [redacted] contact [redacted] back at ###-###-#### so that he can speak with him further.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No one has tried calling me.

Regards,

Business

Response:

Our Field Leadership Team is trying to contact our customer and unfortunately have been unable to connect with the customer. We will attempt to contact the customer again, or they may reach out to [redacted] directly in the number provided previously.

thank you for your time,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not heard from anyone at Advance Auto.

Regards,

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. I have personally attempted to contact Mr. [redacted]; however, I have not been successful in doing so. I have provided my contact information in the voicemail for Mr. [redacted] to follow up with me. For reference or if my voicemail is not received please have Mr. [redacted] contact me at ###-###-####.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: In 2012 we bought a motor from advance. was told at time of purchace it hade 3yr unlimited miles. have had problems with motor since 2mths after installed. whichwas reported at the timeadvance brushed it off as beihg nature of truck. truck overheats anytime you pull a load. it is a heavyduty truck that has a 3000dollar motor that's useless. the truck is a 2nd truck not used much only 2500miles on motor since installed in 2012. now advance says because its a ton diesel it was only warranty for 6mths. advance had there mechanic work on motor 3mths ago said it was fixed. but wanted to charge me $800 for working on I didn't get home overheated again. have talked to everyone to top of corperate ladder.nothing but runaround from all levels. could have bought junkyard motor from junkyard half the price & 6mth warranty. instead we got junkyard at a $3000 price.Desired Settlement: just want what I paid for .Would rather purchase another motor elsewhere. so I just at this point want a refund.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have been working with our customer’s local store on a resolution. To better assist we would like to ask if Mr. [redacted] is able to provide his receipt to us. If available he could attach his receipt information to this complaint or fax it to [redacted] Once this information is received we would be happy to review and respond with a resolution.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Faxed the information I had earlier this week.

Regards,

Business

Response:

We apologize for the delay in responding and wanted to give an update regarding Mr. [redacted] opportunity.

We have reviewed the information provided and the check copy faxed to us shows to be signed by [redacted]. After researching further we show that [redacted] was the original purchaser of the engine. We are happy to provide a refund as a goodwill gesture; however, since the warranty is non-transferrable the refund will be provided to [redacted] after it is returned to our customer’s local store on [redacted]. Please let me know if I can assist further.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am not satisfied with advanced auto's decision. I feel they made the decision

To feel the made the decision to refund the money if we returned the motor

Was based on the knowledge that we had already sold the truck 2 weeks ago. That

That was their easy way out. We have bin fighting with advance for months over this.

Why could they not have made that decision during that time? We had to have a vehicle

We could use. We sold the vehicle for less than we could replace the motor for. So I still lost $3000.

In my eyes I supplied them with a motor the core motor. Where is it? Soi still think they should refund

The money

Business

Response:

I wanted to speak with you regarding Revdex.com ID # [redacted]. I just received the latest response from Mr. [redacted] regarding the refund of his engine. Even though Mr. [redacted] was out of warranty we were going to honor a refund as a 1 time goodwill gesture. Once I received all of his paperwork we discovered that his purchase was under another name. We still were willing to accept the engine, but refund the original warranty holder. I just heard back today that he has now sold the truck with the engine 2 weeks ago. I had responded back to his complaint more than 2 weeks ago so I am not sure why he wasn’t willing to bring in the engine then for a refund. With that being said, we are not able to give a refund for a part he does not have in his possession. If you need to speak with me further for more information please let me know.

Review: I went to advance auto parts on [redacted] blvd to order a part there to pick up at another store cause there store didn't have both parts other one did its a little ways from me meaning a good distance. my fianc asked the guy at advance if part can be shipped he said no I had to go pick it up his name was [redacted] so I drove this long distant for nothing got there they shipped it to [redacted] blvd store in [redacted] where I went said he shipped it so he calld [redacted] to c if it was there they said it must be on the truck that left that when the truck comes back in 45 minutes I can pic up well it was 2hours I go pick it up its not in store the guy goes let me see if its on the truck and yes it was but the truck been there so im jus [redacted] I wasted gas to drive that far I wasted time my car needed that part im driving it all the way there taking a chance when its messed up .Desired Settlement: muy gas money

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. Ms. [redacted] feedback has been sent to our leadership team, over her local store, as a coaching opportunity.

For the inconvenience, we would like to send our customer a $20 gift card to the address on file, if our customer accepts.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: On May 12th I purchased a new alternator and a new battery for my 1995 Maxima. Brougt my parts to my mechanic and he looked at the alternator and said it was defective to have them replace it. I called the store in [redacted] and they said it would take two days for a new one. I went up two days later and brought my old alternator and the new one. [redacted] the clerk tested them and the old one did fail as suspected and the new one passed. I asked him if we could exchange it anyways since he heard the spinning noise and he said there was no reason to that this one was fine and the noise will go away in time, nothing to worry about he said. So off we went and against my mechanics wishes installed this alternator. For the past two days the car has had issues with the windshield wipers not working as fast as they had in the past. So today I am driving up to your store so they can test it for me and the car broke down. I had to get a tow truck at the cost of $157.00 and now I have to pay my mechanic another $400 to install this new alternator which I have yet to get because I have to wait for the new faulty one to be taken out. I have no money for this and feel that this is their issue. We had brought this to your attention only to be ignored.Desired Settlement: I want to be reimbursed with a full refund as well as the reimbursement for a new alternator mechanics charges and reimbursed for the tow charges.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. It appears that the district leader has spoken to our customer and agreed to get the replacement parts needed delivered to the shop to prevent any inconvenience. As soon as the work was completed the store team asked that Ms. [redacted] contact them so they could speak with her about a resolution. Please have our customer contact [redacted] once the work is completed and they would be happy to assist.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like the BB to stay invved until this is resolved. I spent $150 on towing charges and $375 on mechanic who gave me a break due to the circumstances. I am looking to get reimbursed.

Thank you

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Hi

The claim against advance auto has been settled. They were very kind.