Advance Auto Parts

Review: I bought an alternator last week from them for around $200 and the voltage regulator is bad. The alternator works intermittently. They will not take it back because we hooked it up but there is no way to know it's bad until you hook it up.Desired Settlement: I want to be able to return the part and get my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Store called back and said they would take the alternator back. It has been returned and refunded.

Regards,

Business

Response:

We apologize for any opportunity this has caused our customer. For us to assist further could we be provided the purchase receipts and also the store location as well to better serve our customer? Once this information is received we will engage our Field Leadership Team to understand a resolution,

thank you

Review: On 09/02 I made a purchase of 2 items, and was told I would receive a discount. Once I paid over the phone and received my invoice, it turned out that I did not receive the discount. Before the discount, my total was $99.49 after the discount my total should have been $62.04.

After calling Advance back they rectified the situation by canceling my order and replacing the order with the discount, but money was still being held from my account for $99.49, $62.04 AND a few days a later a third, unauthorized re-authorization for $42.03

When I contacted Advance regarding the issue the informed me of several things:

1) My first, initial order was never actually cancelled in full.

2) They re-authorized a charge to my card of $42.03 because my item had shipped (even though I already had a charge pending for the full amount of my order, $62.04)

3) It was my bank who was holding all of this money

4) There was nothing that they could do except for cancel the first order (like they were supposed to).

The customer service reps. online were horrible and unhelpful and just kept blaming my bank, as did the individual on the phone.

The individual on the phone was at least able to completely cancel the first order, which should have been canceled on 9/2 to begin with.

I have reached out to my bank and they have assured me that they were not the ones responsible for placing these holds on my account, one of $99.49, $62.04, and $42.03, as I had suspected and they have contacted someone with account resolutions to reach out to Advance to correct these pending charges.Desired Settlement: I would like to see several things:

1) the charges for $99.49 & $42.03 removed from my account immediately

2) Advance needs to change their policy. My bank doesn't drop a charge just because an item I purchased hasn't shipped within 3 days so Advance should not be re-authorizing any charges on my account. This is a ridiculous policy and needs to go away. There is no reason to charge someone in full once for a product and then re-authorize a charge to their card once it has shipped.

I also expect a formal apology from Advance and some sort of incentive to continue shopping with them after such a ridiculous experience.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint from our customer Ms. [redacted]. It is important for us to hear from our

customers as we strive to meet their expectations.

We have reviewed the information provided and would like to apologize

for the inconvenience caused to our customer.

We have researched the opportunity and were able to locate both orders

that the customer referenced.

Order #[redacted] had an initial authorization hold for

$99.49. We were able to cancel the part that was placed for store pickup;

however, we were unable to cancel the flex fan that was being shipped directly

from the vendor. We have manually released this authorization hold so the

customer will receive this part for free.

The second Order #[redacted] was also a split order with one part

being picked up in store and the other being shipped. There was an

initial authorization hold for the entire order amount of $62.04. An

authorization is only allowed to be captured against one time and we don’t

charge before items ship. Once the customer picked up the repair manual at

the store we settled for $20.01. The system then re-authorizes for the

difference between the settlement and initial authorization. This process

is normally seamless, however, the issuing bank is responsible for closing the

authorizations after we settle on them. Once all authorization holds fall off,

our customer will only be charged $62.04 total, which is the correct

amount.

Due to the inconvenience caused to our customer, we would like to

send a $50 gift as a goodwill gesture to the customer’s address on file. Once

accepted, we ask that our customer please allow 7-10 business days for

processing. This gift card can be used in any of our store locations.

Our promise is to provide superior customer

service and offer high quality products when you need them. We sincerely

apologize for the inconvenience this may have caused and if we can further

assist you please let us know.

Consumer

Response:

Dear Sir or Madame at the I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I will however mention that the part which they have said I will receive for free (the flex fan from order [redacted]) has had its shipping held and does not appear to be being shipped to me. There has been an additional flex fan shipped to my house, which I expect to receive on 09/14/2015 from order [redacted] for which I have already been charged for. So will this charge be refunded to my bank account for the $42.03 or will there be an additional flex fan shipped? I am a little bit confused?Also, in regards to the flex fan and the $50 gift, please ship any and all items to the address below. It seems as though there is some confusion as to my shipping address, which is the exact same as my billing address...If you have any questions, please feel free to reach out.[redacted]

Regards,

[redacted]###-###-####

Business

Response:

Thank you for allowing us to respond to Ms. [redacted]’s

concerns. We would like to apologize

again for the inconvenience. Upon

further research, it does appear that one of the fans was sent to the wrong

address, so it will most likely be returned to the vendor. This would be the fan from the order with the

authorization hold that we reversed for $99.49 (Order #[redacted]), which should

fall off Ms. [redacted]’s account if it has not already. Should the part show up, our customer can

keep the additional part for no charge. Ms. [redacted] should have received the fan from

the order where she was charged $42.03 today (Order #[redacted]). Ultimately she should have received the part

from the correct order and all authorization holds should fall off and only the

correct charges remain. We will send the

$50 gift card to the physical address provided, rather than the PO Box. Ms. [redacted] can expect the gift card within 7-10

business days. Thank you again for

allowing us to respond and provide clarification for our customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please let the people at Advance Auto know that I appreciate them acknowledging what was wrong and rectifying the situation. I will most certainly be doing business again with them in the future.

Sincerely,

Review: I brought two oil change deals from advance auto parts with two $10 rebates. I submitted online and got the confirmation. But after three weeks I got declined messages: "Your rebate was declined because [redacted] is processing their own rebate offer. Please go to the Advance Auto Parts page, enter rebates, scroll down to the [redacted] box, click on detail and follow the manufactures directions. ". But actually, I did exactly what the messages said. I have all the receipts and the adverting page shows the rebates. I think advance auto parts tried to do rebate cheating and in case you throw all the documents (receipts and rebates) they will win. what a shame for them.Desired Settlement: I want them to verify the rebates of $20 plus $25 (my half hour for file the complain).

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Dr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

We would like to apologize for the inconvenience caused to our

customer. We would like to ask Dr. [redacted]

to please provide us with a copy of the transaction(s) so that we may verify

the rebate eligibility. Once these items

are received, we will review and respond with a resolution.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait for the business to review the attached receipts and give me the rebate and compensation. Here attached two receipts. Regards,[redacted]

Business

Response:

Thank you for allowing us to further address Dr. [redacted]’s concerns.

We have reviewed the information provided and would like to

apologize for the inconvenience this caused our customer. We had two rebates running for [redacted]

products last month, one of them directly through [redacted], and one through us. We are happy to provide Dr. [redacted] with the $20

gift card he should have received for his rebate. For the inconvenience, we will add an

additional $10 to the card, making it a total of $30. The gift card will be sent to the address on

file and can be used at any of our locations. We ask that our customer please

allow 7-10 business days for processing and shipping.

We apologize for the inconvenience this may have caused and

appreciate the opportunity to serve our customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I'm writing regarding my dissatisfaction with an attempt to return an item ordered online and returned to a local store and the manner in which it was handled. Upon processing the return, the store representative asked me to sign a receipt acknowledging the refund amount. I informed him that the amount was different than what was paid. He then spoke to the store manager, [redacted], who informed him that it was a result of the shipping charge, yet the item was shipped free. Soon thereafter, I informed the store representative that I would need a correct receipt and he then returned to speak to the store manager. After waiting several minutes, I walked around the store looking for the representative, when I notice that he and the store manager have gone behind a store display and are on speaker phone with Advance Auto 1-800 customer service number. Here, the manager and employee are sharing my personal information, price paid, and other information related to my order to everyone within the store. Finally, after 25 minutes, the store employee informed me that there is a problem with how the store process returns and that I will receive the full amount paid in the form of a refund. I then proceed to ask the store manager what can be done for the inconvenience of the aforementioned. The manager said he will offer 20 percent off my next purchase and when I informed him that I can get that promotion online, he simply ignored me and acted like I was bothering him.Desired Settlement: I would like this store to offer me compensation for advertising my personal information to all customers in the store as well an apology. I would also request same for the major inconvenience this store caused me since they claim service is their best part.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience our customer received. It seems that the opportunity our customer had with his online return printing the wrong amount on his receipt is a system error that is being researched further. Even though the return amount showed different on our customers receipt everything is still processed correctly through our system. In the future our support team is more than happy to help with any questions/ concerns related to online orders. This team can be reached at [redacted].

We also have spoken to our district leader, [redacted], regarding our customer’s opportunity. She will be using the experience as a coaching opportunity within her stores. For the inconvenience, we would be willing to offer Mr. [redacted] 30% off his next online order if he prefers this over the store discount. Please let us know and we would be happy to add this to his online profile.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[While I appreciate the kind gesture to offer the 30% discount, this discount code is readily available to all customers regardless of their previous store inconveniences.]

Regards,

Review: I purchased a clutch kit for a 94 chevy pickup. I took it to a mechanic to install in my truck only to find when it was installed that it was defective and had to return it and the get a new one which I did I feel that advance should stand behind their product which they did exchange it but I had to pay the mechanic for installation twice. I also that advance should be responsible for payment for the second installation , when I talked to [redacted] the manager he led me to believe it would be taken care of and needed copies of receipts which I gave him. [redacted] then said he needed to be contacted by mechanic which was done . She was told they needed me to file and I already had. I called today and spoke to [redacted] and he said no payment would be made because I purchased the product myself and took it to him seems to me product is product and they should stand behind it or post warning that they will not stand behind if installed by professional

Product_Or_Service: clutch kitDesired Settlement: DesiredSettlementID: Refund

refund the additional labor costs due to faulty auto part

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. It appears that the part has been refunded and unfortunately, our warranty is limited to part replacement if the product fails. Due to the opportunity received we would like Mr. [redacted] to fax his labor invoice to [redacted]. Once the invoice is received we will review and respond with a resolution.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I faxed the invoice on Monday, July 7th.

Regards,

Business

Response:

In response to the complaint that Mr. [redacted] has filed we would like to respond further.

We have reviewed the invoice provided and although we do not pay for DIY labor reimbursement, as previously stated, we would like to offer half of the amount to our customer as a goodwill gesture. A check in the amount of $256.25 will be issued and our customer should receive it within the next 7-10 business days upon responding.

Thank you for allowing us to respond.

Review: My husband and I purchased an alternator for Advanced Auto in [redacted] about a year and a half ago. It had a lifetime warranty on it. This year, the alternator went bad again; however, we could not find our receipt to return the product and use the lifetime warranty. I went into Advanced Auto and explained my situation, [redacted]. (the employee) stated that if I bought a new one and used my NEW receipt to return my old one, they would give me the 151.00 refund. My husband went to do this today (01/18/15) and they said that there is no record of him every buying a product from their store. WE BUY EVERYTHING from this store... It is only 8 miles from our home. Yet they had never heard of him??? They said that his original alternator was not bought from their store, YES IT WAS! I WAS WITH HIM, WHEN WE BOUGHT IT! But since they had no computer data saying that we bought it there, they would not refund us. I was very upset! An employee made the mistake of not asking us for our phone number when we bought the original alternator, so it was not in their system at all. The manager agreed that someone must have forgot to ask for our phone number but then turned around and blamed us for not keeping our receipt. I told them from the beginning that I did not have it, THEY are the ones that told me it was ok and they would still refund me if I bought in my new receipt to return the old one. I will NEVER buy from this store again! I would rather drive the 22 miles to the next Advanced Auto! This is the second time we've had trouble with them, the company said they would send us a $25 gift card for our troubles the first time but they NEVER DID! I'm done with this store!Desired Settlement: I paid $151.00 for the alternator, that is what I would like back.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have spoken to [redacted] at our customer’s local store in [redacted] stated that he spoke to Ms. [redacted] on Sunday, January 18th and received the defective alternator. It seems that when the alternator was brought to the store it was in a different box, however, the store was able to retrieve the correct part number so they can complete the refund. [redacted] stated that he has arranged, with Ms. [redacted], for the refund to be completed this Saturday, January 24th.

Unfortunately, we were unable to find any notes referencing a gift card being sent. As a goodwill gesture, we will send a $25 gift card, which can be used in one of our stores, to the address on file. Our customer should receive the card within 7-10 business days after processing and shipping.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: In May of 2013 I had Purchased a Motor for a 2001 Chrysler Sebring And Had it Put In . I got about 5000 mile out of a Brand New Engine and then it was a Falty Engine . They Sent a New engine and Had it Put In They Payed 600.00 to Me for the Labor So then in the Summer of 2014 that was Done I Drove the car for Two Weeks and I didn't even get but 271 Miles and was Stranded . And They will Replace this Engine also But I have Payed the Majority of the Labor On the Other Two Replacement Engins And to Get it Done Now I am going to Have to Pay another 1600.00 or Mor Plus the Required Parts for the Warranty Statis I have Complied with all and I have had to Purchase all Parts ..I am on SSI disability and only My income . I have or am Out with all so Far is $5000.00 This Car is a Convertable and I have Had it for 3 Summers and Haven't been able to enjoy it it the Summer Yet.Desired Settlement: I would Like to Have them Pay for All Labor and Repairs .

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have ordered a second replacement engine for our customer, which has been at the store our customer requested for the last three months, waiting on our customer to pick up. Labor reimbursement is always based on manufacturer’s inspection, as explained in our warranty document and signed by Mr. [redacted] in the attached document. If the claim is approved by the manufacturer, the labor rate would be $50 per hour, up to a $600 maximum. The typical timeframe for labor consideration is normally 6-8 weeks from the date the alleged defect is shipped from the store. We would ask Mr. [redacted] to please bring in his engine to exchange and we can begin this process for him.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That was from the Labor from the 1st Motor that I had Purchased and The 2nd Engine is still In the Car and I have not Had to The Money to get this Done it has Cost me a lot over the Past Two Years . over 5000.00 for getting this Motor's put In . I think between [redacted] Engine's and Advance They Should Cove all of this . So No I am not Satisfied with any of the Aboe . 3 Years with out this auto [redacted]

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

Per the warranty document originally signed by our customer and reattached to this email, the maximum amount we would pay is $600. As a goodwill gesture, we can offer our customer $300 once the work is completed and the old engine is at the store, upon receipt of the replacement labor invoice. The additional $300 would be pending the manufacturer’s inspection, which usually takes 6-8 weeks from the ship date.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: I purchased items online that clearly said if you buy brake pads and rotors you would receive a rebate. I filled out the rebate form online at the time of purchase and after I submitted the form I received a response that it was being processed and should be getting it soon.

A week later I received an email from Advance Auto that my rebate was denied. I wrote them back and they said that I did not purchase the correct items to qualify for a rebate. I wrote them back saying that the items I purchased clearly say in the listing that if you purchase them together you will receive a 40.00 rebate. I wrote them back numerous time and was told the same thing. I asked for contact information for a supervisor and was told to call a customer service number they provided and there may be one there. I called the number and it was an automated system that after many attempts to try and speak to a live person failed. I have had no success in getting in contact with Advance Auto upper management to try and resolve this situation so I have no recourse but to file a complaint.Desired Settlement: I would like to receive the 40.00 rebate stated in their listing that I am entitled to.

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Mr.

[redacted] has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience this caused our customer. We see that the rebate was for up to a

$40 gift card back if the customer bought two sets of Platinum pads and rotors.

Unfortunately, our customer’s rebate was denied because he purchased a

set of Gold brake pads. Due to the opportunity received, we will be

mailing our customer a $20 gift card to the address provided as a one-time

courtesy. Mr. [redacted] can be expecting it

in the mail in 7-10 business days.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Review: The price of 'Shell Rotella T6 5W-40 Heavy Duty Fully Synthetic Motor Oil (1 Gallon)' on the list is $13.99. BUT the check out price changed to $22.99. I have copied the 2 webpages.Desired Settlement: I just want to buy 2 gallons of the product only with $13.99.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to explain our current offer. The T6 Shell Rotella “Full Synthetic” motor oil is currently on special for $17.99 after a $5 instant savings at our register and a $5 mail in rebate for this product on our website. (see insert from our current flyer that can be accessed on our website for your review, this promotion is currently available from May 2 – May 29th) Our Shell Rotella “conventional heavy duty” or “synthetic blend” is currently available for $13.99. As a good will gesture we would like to provide our customer with a $10 Gift Card that may be used at any one of our stores for their inconvenience. Our promise is to provide superior customer service and offer high quality products when you need them. Again, We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

As title, how could I get the $10 gift card? Best, ** I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Review: 24DC-1 Autocraft batteryBrought it in to test. They said was OK but water had been examined, this voided warranty. They did not instruct when bought not to check water. Their headquarters is linked to 5008 Airport Rd, Roanoke, VA 24012 [redacted]. Product_Or_Service: MARINE BATTERY Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund This sounds like a scam. I would accept my previous battery, if they still had it.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and it appears that the order number provided is incorrect. We are also unable to find this order by using our customer’s email address. If the customer could provide us with the correct order # and email we will research further and be able to provide a solution to the opportunity received. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for our customer’s experience at their local store location, due to this experience we would like to provide our customer with a refund on this product, since the original battery is unavailable. Advance Auto Parts will be issuing a check to Mr. [redacted] for $112.36 to be sent to his home address provided within this opportunity, the check will take 7-10 business days to receive. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The price of the battery only was $74.99 + tax $10.50= $85.49. My criticism is that there was no warning not to check the water, hopefully this is information can benefit your company. Regards,[redacted]

Review: During Christmas I made a purchase from Advance Auto Parts to do some maintenance on my vehicle, the reason I chose Advance was because of their promise to send a coupon for $50.00 off my next purchase of $100.00 or more. I received the coupon as promised however it is almost unusable, I tried and tried to place an order but could not get coupon to work. I finally called and spoke to someone as well as the online chat, I was told if an item is on sale it did not qualify. The issue is that almost everything is on sale, it will only be a few pennies off or maybe more but it makes it impossible to get what brand and part you wanted. In order to use the coupon I had to buy brands that I did not recognize or a much more expensive product. Then after you have spent the 100.00 to get the 50.00 off it will not ship to the store or to your home without being accessed shipping charges unless you spend additional money because the 50.00 discount does not count. This was the most misleading, complicated process I have ever been involved with to make an online purchase and this type of bait and switch should be and probably is illegal. They deliberately mislead you in to thinking that you are getting a fair deal but when the time comes to save the money it is rigged to a near impossibility.Desired Settlement: I feel like this activity is misleading at best and it forces the consumer to make difficult choices, it gives the appearance that they are rewarding you for being a loyal customer when in fact you are getting cheated. I feel like this should be made right and I should have gotten the parts I wanted and I feel it is unfair and unethical for these types of misleading and dishonest ploys to continue.

Business

Response:

Ms.

[redacted],

In

regards to the opportunity Mr. [redacted] has filed, we would like to apologize for

the delay in responding.

We

have reviewed the information provided and it seems that our customer was given

$50 off of his online order as well as free shipping for the promotion

mentioned. The limitations to any promotion can be found by clicking the “see

details” link within the banner at the top of our website. Here is the current

terms and conditions for this promotion:

Maximum savings discount is

$50.

Promotional codes are for

single use only and have no cash value. Void where prohibited by law.

Promotional codes and/or

coupons apply to regular-priced merchandise only; sale and clearance items

not eligible.

Excludes select items and

categories: air chucks, couplers and blow guns, air compressors, air

hammers, commercial tools and equipment, electrical tools and testers,

engine hoists/stands, floor jacks, generators, Hot Items, hydraulic fluid

and motor oil.

Offers exclude motor oil, gift

cards, Hot Items and special offers including, but not limited to, Buy

One–Get One, 2-For-1, and Oil Change Specials.

Coupons are not combinable with

any other promotional offers.

Coupons are for single use only

and have no cash value.

We

received a call from Mr. [redacted] in regards to his concerns with our terms and

conditions for the promotion and extended a second $50 discount along with free

shipping to him on order [redacted]. Due to this opportunity received as a

goodwill gesture we would like to offer an additional $50 off $100 coupon which

will be noted on our customer’s online profile, normal terms and conditions

apply. Mr. [redacted] can contact ###-###-#### to have the goodwill gesture

applied manually.

Thank

you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On June 4 2014 I purchased a group of 4 [redacted] oil along with one [redacted] oil filter.The oil filter was not in stock and had to be special ordered.In order to order the filter,the clerk stated this product must be paid for in advance in order to request it.I paid $40.00 to the clerk [redacted] and received just over $2.00 back in change,now the cost of the oil containers was $5.99 each,and the oil filter was $11.59 and $12.35 after tax,all 4 oil containers were $25.52 after tax.I was then told by the clerk [redacted] that the oil filter would arrive the following morning to pick up.On June 5th,I drove to the Advance Auto Parts store on [redacted] and presented the receipt,I didn't notice the day before that the clerk did not input my purchase of the oil filter into his computer for record or present on the receipt, but he did take my $40 dollars and charged me for the oil filter just the same. I was told by the female clerk (didn't get her name) the next morning that I would have to pay for the oil filter a second time due to their not having any record of my payment in their computer,I refused to pay for the item twice and informed her that I needed a Manager to file my complaint and a contact number he could be reached at. She (the clerk) told me her Manager would not be available until that evening and the sales clerk who sold me the oil filter would be in later that evening.I told her that it was unfair and I would not be doing business with that company any more and that this was theft.My resolvement would include either a filter I paid for or a refund of the oil filter I paid for, I have done business with this company since 1990 and I am disgusted by the way they treat their long time customers. Desired Settlement: Refund

I would prefer either a refund or give me the oil filter I paid for. I believe this establishment has video cameras that monitor events in the store and need to be reviewed for that day to prove I paid for the item.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and it seems that the General Manager, [redacted], has contacted Mr. [redacted] and resolved his opportunity. [redacted] is using this as a coaching opportunity for his store team members and arranged to have the merchandise available for pick-up at our customer’s convenience. Please let us know if there is anything further we can assist with.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: Defective part no labor for installing replacement. Led to believe we were purchasing professional grade productsDesired Settlement: Professional installers need to be warned of policies. Labor is far more costly than 3rd rate products. This company's policy of shops going out of business or customer trading vehicles before warranty issues. Customer service is based on "do it yourself" a direct quote from Advance auto's customer service representative.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted]’s has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. It seems that Mr. [redacted]s is not looking for a settlement; however, we would like to reach out to our customer to understand the opportunity further. We will respond back once contact has been made.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted]s has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have spoken our District Leader, [redacted] and he has attempted to contact our customer to speak with him further; however, he was not successful in reaching Mr. [redacted]s. We ask that Mr. [redacted]s contact [redacted] ###-###-####, at their earliest convenience so he can provide discuss these opportunities further.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

This is a typical corporate response directed at protecting the companies sub par customer performance. This company has on file our contact information as well as my personal cell phone number. My goal in this has and remains informing small repair facilities this companies true face. This reply strengthens my complaint. I refuse to accept that if my bill were past due, they would find contact info. As far as my contacting "[redacted]" I have made my attempt to contact Avance Auto and recieved it's response, this was my reason for contacting the Revdex.com.

Regards,

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted]s has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have reached out to [redacted] the District Leader in this area and have asked that he make another attempt to reach the customer. If Mr. [redacted]s would prefer to contact [redacted] directly at his leisure [redacted] can be reached at ###-###-####.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: on Dec 22, I made an on line purchase of $105.91 - when I arrived at the [redacted] store for pick up later that day, there was a problem with the order. They cancelled the order and made a new one - I then had two charges pending on my bank account - they never refunded $105.91 - I have talked with them every day and am getting no where . This has caused my bank to charge overdraft fees and ruining my credit.Desired Settlement: REFUND IMMEDIATELY $105.91

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and identified that Ms. [redacted] placed order #[redacted] on 12/22. Our records indicate the charge and authorization reversal were processed on the same day. Please note, that in most cases the customer’s banking institution will remove the initial charge and the authorization reversal from their account history as they would cancel each other out. Should our customer need assistance with clarifying this information with their banking institution please instruct our customer to reach out to our Ecommerce Team with their banking institution on the line. Our Ecommerce Team can be reached at [redacted], Option 1 for English, Option 2 for assistance with a previously made online order.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am now requesting a letter from [redacted] Bank to prove that charge was never reversed and returned to my account. I will provide it shortly.Regards,[redacted]

I learned my lesson about online ordering with Advanced Auto Parts. I won't make that mistake again. Ordered some items from them, called before placing the order to make sure they had the part in stock for him to pick up from the store on his way home from work. He gets there and they have all the items except one.. the one part which was the whole reason for the order to begin with. They send him to Deans Bridge to get it. He goes down there.. they don't have it.. in fact, according to the guys there, it's a dealer only part. You have the part for sale.. but we cant get it from you.. wow.. ok. So he gets home and tells me and I call and tell them the situation.. after 25 minutes of being on hold, they tell me they have the part at the same store that told him they didn't. I told him if I drove all the way out there to the same store that said they didn't have the part ad they really don't, I wasn't going to be happy.. not happy to begin with. Another 15 minutes on hold, they don't have the part. Either you have it or you don't. They don't have it at ANY store in Augusta. So the order was canceled and a credit is now pending and we can't get the part until the credit has been added back into our account. First and last time doing an online order with them and even called before I placed the order to make sure they have the part. I won't make that mistake again.

Review: This is a complaint about the dishonest sales practice of [redacted] in store #5360 in Clemson, SC. My car battery died this afternoon while I was in Seneca, about 10 miles away from Clemson/Central (where I live), so I called around to get a price quote on the specific battery I needed. When I called this AAP store, [redacted] told me the out of door price was $112, so I left the [redacted] and [redacted] right next to me in Seneca (their prices were $99 and $109 respectively, plus tax) to go to the AAP store in Clemson. Once I got there, [redacted] told me the $112 was actually the price before tax, not out of the door as I asked him initially and he confirmed in the conversation!!! He just tricked me into driving 10 miles for a higher price! To make the matter worse, by the time I got to AAP and found out about the price, it was too late to drive back to [redacted] (since they were the lowest price) because they closed at 5pm. I was extremely frustrated because [redacted] just lied to me in order to get my business! If you want my business you can do a price match or offer an even lower price, but not trick me into the store by lying to me! Of course I would never do business with a liar, so I got a jump and drove 15 miles out of my way to the [redacted] in Easley to get the battery I needed. I want to let you know that I would never walk into any AAP store again because of this experience - $10-15 difference is not a big deal for me (and not worth driving 30 miles round trip for) but someone who cannot be honest will never have my business. Although AAP was the closest auto store to me and I had bought most things from them than your competitors in the past, you will lose my business forever starting from today, because I will never spoil a dishonest business practice, no matter what price you can offer.Desired Settlement: I just wanted the corporate office to admit in writing that such a dishonest business practice is wrong and not acceptable at any store. I do not need other compensation for the time and gas it cost me to drive out of my way to a different store, nor will I never give any AAP store another chance. This is for your information that you cannot afford to do business in a dishonest way.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Ms. [redacted]

has filed. It is important for us to hear from our customers and we will strive

to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience our customer received. We will forward this to our leadership

team over the store as a coaching opportunity. As a goodwill gesture we would like

to offer the customer a $15 gift card which will be sent to the address on

file.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is the third time filing this particular complaint. Please not that a very similar complaint involving a rebate was recently resolved with this business, but this is an independent complaint involving a separate purchase. I have tried to file for a rebate but I am unable to do so on the companies website. I have contacted customer service but have not received an adequate response.Desired Settlement: I would like a rebate of $10 as promised by the company.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed.

We have reviewed the information provided and have spoken to our rebate leadership team for more clarification. It seems that the incorrect order numbers are being entered on the rebate form which is not allowing them to go through. The order number, or transaction number, being entered is “[redacted]” when it should be entered as “[redacted]”. The radiator has been verified with the rebate offered and our rebate team has corrected the information. Our customer should receive the rebate card within 2 weeks. If Mr. [redacted] has any opportunities with filing a rebate in the future he can contact our Rebate Support Center at ###-###-#### and a customer service representative would be happy to help with any questions or assisting with filing the rebate.

If we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In January 27th 2014, I went to Precision Tune and I was told that my battery wasn't holding a charge.Advance tested the battery, said it needed a charge and after charging I had Precision put the battery back in. While at the store, the black female member was very rude to me.She screamed across the store to who I guess was the store manager(an older white male) who scream back his answer.A few days later, I started having battery problems again and I went back to the store. After having a rude sales person again (this time a male black guy) who after I told him that I used to work for the company he said "oh so you can put your own battery in" which I find very disrespectful.My partner told me that they sold me a battery that I really didn' need for my type of car. So to get the battery that I actually needed. it was a credit due to me of $90 plus dollars.I ask for it to be put back on my credit card but the clerk rudely said " nope you are geting a store credit."For one thing, I shouldn't have been sold an Optima battery and for another thnig, it's not my fault the battery was defective.With the new battery, I been having no problems at all with the car.The clerk even rudely told me that this was the last battery that I would get even though my receipt says differently for the warranty.I sent an email to the company like 3 weeks ago and no one ahs respnded back to me.

Product_Or_Service: batteryDesired Settlement: DesiredSettlementID: Refund

The credit issued back on my credit card.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Mr.

[redacted] has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience our customer received. I have spoken to the Division Leader over

the store and she informed me that Mr. [redacted] will receive a refund for the

part in question. Please let us know if there is anything further that we can

help with.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: I ordered several Auto Detailing products that were to be shipped out on Feb 17th according to their email to me. They shipped part of my order to my previous address in OHIO instead of my current address Georgia where I live now. The other part in question totalling 42.11 was delivered by UPS to an even older address in OHIO. I was told by Advanced Auto Parts of the Error and that they would have UPS pick up the items from the Wrong address and send them to me. I informed them that I had already purchased them and wanted a refund instead. After calling repeatedly, being transferred over and over again, hung up on and waiting for hours on the phone, I was told by 3 different employees in their "E-commerce" department on three different calls including a Manager that I would receive a refund within 3-5 days onto my credit card I used this was over a month that passed between each of these calls. I never received my refund. The order number was [redacted]Desired Settlement: I only want my refund

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and show where $40.93 was refunded to the MasterCard on file, ending in 6700, on February 25, 2014. There are two outstanding items on the order equaling $39.63. If this is the credit Mr. [redacted] is referring to we would be more than happy to process a credit back to the MasterCard mentioned above. If our customer no longer has this card please let us know so we can make other arrangements.

We would also like to apologize for the inconvenience and offer Mr. [redacted] a $25 off of $50 bounce back coupon that can be used on a future online purchase, if he accepts.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My card information has changed and they will need to contact me for current card info.

Please advise Advance Auto Parts that their "Promise" for great customer service was grossly broken and disregarded when it came to me. They were given multiple chances to followup and make this right but they simply failed. Not just one of their employees but SEVERAL of them. Which proves that this is not just an isolated incident but a company norm. Sad because I consistently have Only used this company for all my parts and have referred them to many of my family and friends.

Regards,

Review: On May 12th I purchased a new alternator and a new battery for my 1995 Maxima. Brougt my parts to my mechanic and he looked at the alternator and said it was defective to have them replace it. I called the store in [redacted] and they said it would take two days for a new one. I went up two days later and brought my old alternator and the new one. [redacted] the clerk tested them and the old one did fail as suspected and the new one passed. I asked him if we could exchange it anyways since he heard the spinning noise and he said there was no reason to that this one was fine and the noise will go away in time, nothing to worry about he said. So off we went and against my mechanics wishes installed this alternator. For the past two days the car has had issues with the windshield wipers not working as fast as they had in the past. So today I am driving up to your store so they can test it for me and the car broke down. I had to get a tow truck at the cost of $157.00 and now I have to pay my mechanic another $400 to install this new alternator which I have yet to get because I have to wait for the new faulty one to be taken out. I have no money for this and feel that this is their issue. We had brought this to your attention only to be ignored.Desired Settlement: I want to be reimbursed with a full refund as well as the reimbursement for a new alternator mechanics charges and reimbursed for the tow charges.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. It appears that the district leader has spoken to our customer and agreed to get the replacement parts needed delivered to the shop to prevent any inconvenience. As soon as the work was completed the store team asked that Ms. [redacted] contact them so they could speak with her about a resolution. Please have our customer contact [redacted] once the work is completed and they would be happy to assist.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like the BB to stay invved until this is resolved. I spent $150 on towing charges and $375 on mechanic who gave me a break due to the circumstances. I am looking to get reimbursed.

Thank you

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Hi

The claim against advance auto has been settled. They were very kind.