Advanced Capital Solutions, Inc.

There is an account in our office for *** ***k regarding a matter with *** *** *** In accordance with company policy when any complaint is received by our company this account has been closed ensuring no further contact from Advanced Capital SolutionsWe apologize if our communication
has caused any inconvenienceAny actions found to be in violation to any state and federal laws by any employee will be subject to a negative impact on employment up to and including termination. Sincerely,*** ***Advanced Capital Solutions

There is an account in our office for *** *** with asocial security number ending in *** in regards to an account with *** *** Bank. In accordance with company policy when any complaint is received by ouroffice this account has been closed, placed in a locked status and all
numbershave been removedThere will be no further calls from Advanced Capital Solutions and the account will not be sent nor sold to any other office for collections.We do apologize if our communication has caused anyinconvenience.Although I was not present during the call in question it iscompany policy to follow all pertinent state and federal laws included but notlimited to the F.D.C.P.AAny actions found to be in violation of these laws byany employee will be subject to a negative impact on their employment. Sincerely,Vincent R***Director of Compliance

There is an account in our office for *** *** in regards to an account wit* *** *** In accordance with company policy when any complaint is received by our office this account has been closed, placed in a locked status and all numbers have been removedWe do apologize if our
communication has caused any inconvenienceAlthough I was not present during the call in question it is company policy to follow all pertinent state and federal laws included but not limited to the F.D.C.P.AAny actions found to be in violation of these laws by any employee will be subject to a negative impact on their employment Sincerely, *** *** Director of Compliance

There are two accounts in our office for *** *** that was paid off, one regarding *** Processing and another for *** Group LTDWe have sent out another paid letter regarding the matter with *** Processing that she may send to the other agency as proof of payment if it is for the same
account. Once an account has been paid or closed with our office it is not sent nor sold to any other company for further collection efforts.Advanced Capital Solutions, INC is in no way associated or affiliated with *** ***.I hope this clears up any confusion, should you have any other questions please don't hesitate to call me directly @ ***.Sincerely,Vincent R***Director of Compliance

We do not have an account in our system for a *** *** nor can we locate a record of calling the phone numb** ** *** If there is another number that was dialed please provide so we can promptly remove it from or systemWe sincerely apologize if our calls have caused any
inconvenience. Sincerely,*** ***Director of ComplianceAdvanced Capital Solutions

There are accounts in our office for *** *** regarding a matter with Lowes Home CentersIn accordance with company policy when any complaint is received by our office this account has been closed and all numbers removedThe actions claimed within the complaint are neither condoned nor
business practice, we have no verification that our representative stated that there would be criminal charges though we apologize if Ms*** felt she was treated unprofessionally or felt threatened in any wayAny actions found to be in violation to any state and federal laws by any employee will be subject to a negative impact on employment up to and including possible terminationSincerely, Vincent R*** Director of Compliance

There is an account in our office for *** *** regarding an outstanding matter with *** *** *** ***In accordance with company policy when any complaint is received by our office this account has been placed in a locked status ensuring no further calls go out to ***
*** After review of the complaint at no time was a threat of property seizure nor any other threat madeIf *** *** found any portion of our contact threatening we do apologize as that was not our intentionIf a call went out to her son we apologize as we were only attempting to call potential phone numbers belonging to *** ***Another bill will be sent by mail and all calls will cease and desist going forwardAny actions found to be in violation to any state or federal laws by any employee will be subject to a negative impact on employment up to and including potential terminationSincerely, *** *** Director of Compliance

I have double checked my system to make sure the number has been purged from our records and apologize if it was not properly removed prior, it appears there may have been several matters it was attched to which is rare but I have ensured it is no longer attached anywhere in our systemThank you
for your patience on this matter. Sincerely,*** ***Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
O have talked to the complaince director and this matter is being resolved as they continue to work with me.*** ***

There is an account in our office for *** *** with a social security number ending in *** for an account with *** *** Bank account number ending in ***In accordance with company policy when any complaint is recieved by our office this account has been closed and placed in a locked
status to ensure the account is not sent nor sold to any other office for further collection effortsA review of the account showed that at no time did any employee threatenen court or jail to Ms***Those actions are neither condoned nor business practice of Advanced Capital Solutions.Any actions found to be in violation to any state and federal laws by any employee will be subject to a negative impact on their employment.Sincerely,Vincent RaphaelDirector of ComplianceAdvanced Capital Solutions

The phone number in question was attached to multiple accounts which is not typical but a nuissance nonethelessI have checked the whole system to make sure it isn't attached anywhere elseWe sincerely apologize if our calls have caused any inconvenienceYour number has been removed from our
system. Sincerely,*** ***Director of ComplianceAdvanced Capital Solutions

I am not sure the reason for this rejection, if you have any further questions please don't hesitate to call my office @ ***1.Sincerely, Vincent R***Director of Compliance

That type of activity is neither company policy nor is it condoned by Advanced Capital SolutionsAny actions found to be in violation to state and or federal laws by any employee will be subject to negative impacts on employment up to and including possible termination. Sincerely,*** ***Director of Compliance

There is an account in our office for *** *** *** a social security number ending in *** *** ** account with *** ***We have ordered the original documentation back on 4/13/when this was first received and are still awaiting a responseOnce received we will forward them to ***
***
Sincerely,*** ***Director of ComplianceAdvanced Capital Solutions

There is an account in our office fo* *** ***n with a social security number ending in *** for an account with Loan By PhoneIn accordance with company policy when any complaint is received this account has been closed and all numbers removedWe do apologize if our communication has caused
any inconvenience.Although I was not present during the call in question it is company policy to follow all pertinent state and federal laws included but not limited to the *** Any actions found to be in violation of these laws by any employee will be subject to a negative impact on their employment. Sincerely,*** ***Director of Compliance

As previously stated the account has been closed

Per our office policy we have complied with sending all documentation available regarding *** *** account to him and have ceased all activity on his accountOur office has taken every measure to make sure he receives no further communication from our officeOur office is no longer in a position to offer any further relief to *** ***Sincerely,*** ***Director of ComplianceAdvanced Capital Solutions

As previously stated we will not send nor sell your account to any other office for further collection efforts

We have already addressed *** ***s complaint through the *** from 2/17/16, any calls received after that were not from *** *** *** nor do we employ anyone name *** The account has been closed and all numbers have been removed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved only if all is completedAlso, My SSN does not end in *** and never has been, I also do not and have not had any business with *** *** I would like my work and personal number and any other information of mine deleted from all records and all contacts to ceaseplease find the correct person to contact because that is not my information.
Regards,
*** ***