Advanced Capital Solutions, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have called me at [redacted] as well as [redacted]3 and the number they continue to call from is [redacted]. They have now proceed to contact my Boss on his personal cell phone, as well as a friend and his mother. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complai[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 The company has never sent me anything in writing ( which I am told is the law). This account if real was never opened by me and would be fraud. I expect this matter to be closed with no further action. Thank you.

There is an account in our office for [redacted] with a social security number ending in [redacted] for an account with Cash Central. In accordance with company policy when any complaint is received by our office this account has been closed all all numbers have been removed ensuring no further calls to...

[redacted] do apologize if our communication has caused any inconvenience. It is company policy to adhere to all pertinent state and federal laws including but not limited to the F.D.C.P.A. Sincerely,[redacted]Director of ComplianceAdvanced Capital Solutions

There is an account in our office for [redacted] with a social security number ending in [redacted] in regards to an account with [redacted] In accordance with company policy when any complaint is received by our office this account has been closed, placed in a locked status and all numbers...

have been removed. If [redacted] has proof of paying off this account he may forward that information to our office. We do apologize if our communication has caused any inconvenience.Although I was not present during the call in question it is company policy to follow all pertinent state and federal laws included but not limited to the F.D.C.P.A. Any actions found to be in violation of these laws by any employee will be subject to a negative impact on their employment. Sincerely,[redacted]Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like action taken against the employee that contacted me.  I have 3 saved messages where the individual clearly states his name and that criminal charges would be getting filed against me and threatening my insurance license.  I will be happy to provide a copy of these voicemails to the appropriate party. 
Regards,
[redacted]

Our office does not own nor use the phone number of [redacted]. We do not have any records in our system matching either number of [redacted] or [redacted]. Our dialer shows no calls being made to either of those numbers as well. When a call is made to the phone # [redacted] it states "you have reached the legal research services information center" which our company, Advanced Capital Solutions, has no affiliation with whatsoever. I hope this clears up this matter. Sincerely,[redacted]Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

There is an account in our office for [redacted] with a social security number ending in [redacted] for an account with [redacted] In accordance with company policy when any complaint is received this account has been placed on hold and no calls will go out while awaiting supporting documentation from...

our client and owners of the account [redacted] Once  received, the documents will be sent out to [redacted]  Sincerely, [redacted]Director of compliance

We do have an account in our office for [redacted] with a social security number ending in [redacted] for a [redacted] account. This account was first received by our office on 5/10/16. This account had been placed in a Dispute status on 6/24/16 when we were first advised this debt was believed...

to be not valid by [redacted] A request for any original documentation was made and once received it will be sent to [redacted] for review and the account meanwhile will be closed ensuring no further contact from our office. We apologize if our communication has caused any inconvenience. Sincerely,[redacted]Director of Compliance

There is an account in our office for [redacted] with asocial security number ending in [redacted] in regards to an account with [redacted]. In accordance with company policy when any complaint is received by ouroffice this account has been closed, placed in a locked status and all numbershave...

been removed. We do apologize if our communication has caused anyinconvenience.Although I was not present during the call in question it iscompany policy to follow all pertinent state and federal laws included but notlimited to the F.D.C.P.A. Any actions found to be in violation of these laws byany employee will be subject to a negative impact on their employment. Sincerely,Vincent R[redacted]Director of Compliance

It appears there are multiple matters in our office for [redacted] which may have caused multiple separate attempts to reach her, I have double checked all matters to make sure that you number has been purged from all files and sincerely apologize for any in convenience our calls may have...

caused. Sincerely,[redacted]Director of Compliance

There is an account in our office for [redacted] for an account with [redacted]. At no point did a collector threaten [redacted] with "proceedings" but did advise of the debt that was owed and a letter was sent to Mr. [redacted] from our office.  A request for original...

documentation was sent to our client on 2/13/17 and we are awaiting those documents. In the meantime we are refunding the payment of $84.15 that was already made and removing all future payments on file until we can provide more information. Sincerely,[redacted]Director of Compliance

We have no one in our system matching the complainants name or other information. Our company is in no way affiliated with [redacted] and neither number listed in the complaint goes to our office. Sincerely,[redacted]Director of ComplianceAdvanced Capital Solutions, Inc

There is a valid debt in our office for [redacted] with a social security number ending in [redacted] for an account with [redacted]. The total starting balance on the account was $1421.98 in which Mr. [redacted] has paid us a total amount of $1266.44 and still has one last payment on file for 6/28/15 of...

$155.54 to payoff the account. Our records do not reflect any contact with Mr. [redacted] since October when he [redacted] set up his payment arrangement and certainly would send out a current statement letter if one was requested. If a communication error has occurred then we apologize I have instructed staff to send out a current balance letter get sent out on this account right away and if Mr. [redacted] has any questions I will be glad to clarify any concerns @ [redacted]. I have also attached an electronic copy of said letter in this responseSincerely,Vincent R[redacted]Director of ComplianceAdvanced Capital Solutions

My apologies for the typo we have [redacted] as the last four of the social security number. If you are still convinced you have done no business with [redacted] I will mark it as a dispute and will order all supporting documentation. Until that time there will be no calls made out on the account. Thank you for your time today.[redacted] Director of ComplianceAdvanced Capital Solutions

There is an account in our office for [redacted] with a social security number ending in [redacted] for an outstanding matter with [redacted]. We have placed the account in a flagged status while awaiting further documentation from our client to forward to Ms. [redacted] for verification....

After review of the matter at no time was it stated on a voicemail that anyone was a reference but in fact it was stated they were a possible point of contact. There was also no threat made to file charges. There will be no further contact from Advanced Capital Solutions to Ms. [redacted] or any other number on the file. If further documentation is provided by our client it will be promptly sent to her. Any actions found to be in violation to any state and federal laws by any employee will be subject to a negative impact on employment up to and including possible termination.   Sincerely, Vincent R[redacted] Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This business has drafted more than one payment out of my account a month.  When I called to talk to a representative the phone just kept ringing.  The balance that Capital Solutons shows does is not the calculation that I have from my bank statements.  I need a resolution.  The payment Schedule was for the 28th of each month but the money was taken out of my account on the 1st and the 28th of each month.
Regards,
[redacted]

I will order any suppporting documentation from the owner of the debt, [redacted], to try and clarify any confusion. Until that time all calls will cease and the account will be placed in a hold status pending further information. I doubt anyone used your identification to get ansthesia so this...

may be a case of some billing information getting mixed up. Once received, we will send out the information for you to review. Sincerely,[redacted]Director of Compliance

We do have an account in our office for J[redacted] in which a payment of $20.37 was established to payoff an account , it was set up by ACH and once that has been entered into the system we couldn't refund the payment until the check had cleared. Now that the check has cleared we can issue a...

refund check to be mailed out via [redacted] for the $20.37. Should there be any further questions I can be reached directl** [redacted]Director of Compliance

There is an account in our office for [redacted] with asocial security number ending in [redacted] in regards to an outstanding account. In accordance with company policy when any complaint is received by ouroffice this account has been closed, placed in a locked status and all numbershave been...

removed. We do apologize if our communication has caused anyinconvenience.Since the account has been ceased and desisted there will be no further calls fromAdvanced Capital Solutions and it will not be sent nor sold to any other office for further collection efforts.Although I was not present during the call in question it iscompany policy to follow all pertinent state and federal laws included but notlimited to the F.D.C.P.A. The actions claimed within the complaint are neither company nor are they condoned. Any actions found to be in violation of these laws byany employee will be subject to a negative impact on their employment. Sincerely,[redacted]Director of Compliance