Advanced Capital Solutions, Inc.

There is an account in our office for [redacted] with a social securtiy number ending in [redacted] for an outstanding account with J[redacted]r. You are correct we are not the 1st Party collection agency for [redacted] this is a debt that has been sold and we are a 3rd party...

collection agency. Here is a link that you can track this account to they can give you service date info: [redacted]In accordance with company policy when any complaint is received by our office this account will be held in a locked status until the debt can be verified.Sincelrely,[redacted]Director of ComplianceAdvanced Capital Solutions

It looks like we were looking for a different party by the name of [redacted] I have removed your number ensuring no further calls from Advanced Capital Solutions. We apologize for any inconvenience. Sincerely,[redacted]Director Of Compliance

There is an account in our office for [redacted] with a social security number ending in [redacted]or a matter with C[redacted]l.I have ordered the Validation Of Debt and will cease all activity until we receive it at such time it will be sent to [redacted] Sincerely,[redacted]Director of...

ComplianceAdvanced Capital Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from Advanced Capital Solutions in regards to denialof threats made by an employee is untrue. The first conversation I had on May 28 at 1:30 PM to a male employeeincluded him telling me that I would be taken to court and possibly face jailtime if I did not pay this bill.  He wasvery antagonistic and rude.  The woman Italked to on June 25 at approx. 5:30pm was much more polite, but none the lessyou are trying to bilk money out of people. I’ve read several complaints that all tell the same story, so eitheryour company invested in some fraudulent debts and are now caught with thebill, or you are truly scammers taking advantage of people not wise enough tocontact the company directly, investigate their credit reports, and look intothe company itself.  [redacted] had nohistory of that credit card number even existing, and if you won’t take thetime to verify your debts before harassing people and wasting their time thenyou are a very poorly run business.  Isuggest you all go get jobs at [redacted] or [redacted], at least that is an honestliving.  Shame on you.
Regards,
[redacted]

There is an account in our office for [redacted] with a social security number ending in [redacted] for an account with [redacted]. In accordance with company policy when any complaint is received by my office this account has been placed in a locked status ensuring nor further calls got out to [redacted]...

[redacted] We have put in a request with our client for validation of debt which once received will be sent out to the consumer by mail. Only at that time will a new payment plan be discussed. Sincerely, [redacted]Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will however, print and file this correspondence with the other Debt Collector's attempting to collect on this debt.
Regards,
[redacted]

Our office has no record matching the name [redacted] nor a record for matching the phone number provided either. Please confirm the phone numbers that were called so we can double check our system for that record. Additionally any employee that would threaten someone with jail would be...

terminated on the spot so it is highly unlikely that this was a violation made by our company so please confirm the company name and or phone number that was left. Our company is Advanced Capital Solutions, INC registered in Ohio, not to be confused with a similar company name. Sincerely, [redacted]Director of Compliance

There is an account in our office for [redacted] with a social security number ending in [redacted] in regards to an account with [redacted]. In accordance with company policy when any complaint is received by our office this account has been closed, placed in a locked status and all numbers...

have been removed. We do apologize if our communication has caused any inconvenience. Although I was not present during the call in question it is company policy to follow all pertinent state and federal laws included but not limited to the F.D.C.P.A. Any actions found to be in violation of these laws by any employee will be subject to a negative impact on their employment.   Sincerely, [redacted] Director of Compliance

We do have an account in our office fo[redacted] for an account with Stores Online from our client [redacted]. Certainly if this account was paid to a prior company we do not want to collect on it again but proof needs to be provided of that so that they can remove it from the credit report....

In the meantime I will have the account placed in a locked status ensuring no further calls until the matter gets resolved.  Sincerely[redacted]Director of Compliance

There is an account in our office for [redacted] regarding a matter with [redacted]e. In accordance with company policy when any complaint is received by our office this account has been closed ensuring no further calls. It is company policy to stay professional and compliant at all times. At no...

time during the call was [redacted] "yelled" at but if she felt inconvenienced at any time we sincerely apologize. Any action found to be violation to any state and federal laws by any employee will be subject to a negative impact on employment up to and including possible termination. Sincerely,[redacted]Director of Compliance

We do have an account in our office for [redacted] with a social security number ending in [redacted]or an outstanding matter with [redacted] In accordance with [redacted] request a letter was ordered to be sent to her updated home address after her conversation with our representative on...

3/9/16. Her account will not be called until she receives our correspondence, but I am in complete disagreement with her statement that our rep was rude and unwilling to mail her what she requested. It is company policy to conduct ourselves with complete professionalism at all times and follow all pertinent state and federal laws including but not limited to the [redacted]y violations to these laws will be subject to a negative impact on employment with our company up to and including termination.  Sincerely,[redacted]Director of ComplianceAdvanced Capital Solutions

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. In addition this was all we were asking for was for the business to provide written documentation. We shall see if it's produced.Regards,
[redacted]

There are two accounts in our office for [redacted]ith a social security number ending in [redacted] regarding WHY NOT LEASE IT. While attempts have been made to reach [redacted] there has not yet been contact made since we started working the account on 10/16/17. The account has been placed in a...

locked status ensuring no calls are made to any phone number as our records do not specify which one is a work phone. We have ordered Validation of Debt from our client and once received, we will send it to the address provided. Sincerely,[redacted]Director of Compliance

There is an account in our office for [redacted] regarding a matter with [redacted]. If there is a police report that needs to be sent it can be faxed to [redacted] We have put the account in a hold status pending that information being sent and [redacted] husband’s number has...

been removed. We apologize if she was dealt with anything but courtesy and professionalism and the matter will be investigated fully. Any actions found to be in violations to any state and federal laws by any employee will be subject to a negative impact on employment up to and including termination.

There is an account in our office for a [redacted]r with a socials security number ending i[redacted] for an account with [redacted] In accordance with company policy when any complaint is received by our office this account has been closed and all numbers have been removed. We apologize...

if our communications have caused any inconvenience.Since the account has been ceased and desisted there will be no further communication from [redacted]. Once an account of ours have been closed it will not be sent nor sold to any other office for further collection efforts.I have spoken with both management and employees regarding [redacted] complaint and any actions found to be in violation to any state and federal laws by any employee will be subject to a negative impact on their employment.

We have no accounts in our office matching the name or phone number provided within the complaint. Should you have any other information that could help in the search please provide it so that if we are calling a number in error it can be promptly removed. Sincerely,V[redacted]Director of...

ComplianceAdvanced Capital Solutions

We have ceased all contact and hope this resolves your complaint.

There is an account in our office for [redacted] with a social security number ending in [redacted]. In accordance with company policy when any complaint is received by our office this account has been closed and all numbers have been removedA letter has been resent out to the address we have on file and...

should [redacted] have any further questions once it is receivde I will be glad to answer them.Sincerely, [redacted]Director of Compliance

There is an account in our office for [redacted] with a social security number ending in [redacted] for an account with[redacted]. In accordance with company policy when any complaint is receivedby our office this account has been closed and all numbers have been removed.We apologize if our...

communication has caused any inconvenience.A review of the complaint shows that we did in fact speak to[redacted] at her place of employment but she had never stated to our rep tonot call again at work and we had not reached her at work again after ourconversation with her on 3/17/15. If there are other companies trying to reach[redacted]or another matter at her place of employment it is unrelated toour company [redacted]I have spoken with management and employees regarding Ms.[redacted]omplaint and any actions found to be in violation to any state andfederal laws by any employee will be subject to a negative impact on theiremployment up to and including termination.Sincerely,[redacted]Director of ComplianceAdvanced Capital Solutions