Aero Completions LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
Good Morning,
Account Number: #XXXXXXXX
Customer: [redacted]
In regards to customer XXXXXXXX, our record indicates the following:
· On July 16th 2010 [redacted] signed a contract with Pinnacle Security, LLC, for the initial...

term of 42 months. This agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than 15 days prior to the end of the their current term.

· SAFE Security will not honor [redacted]' s request to cancel.

· SAFE Security received [redacted]' s cancellation letter May 11, 2015.

· SAFE Security records show SAFE reached [redacted] on 05/11/2015 when customer stated that she had acquired service with another service provider.

· SAFE Security records show that when [redacted] called in on 05/11/2015 and SAFE spoke with customer explaining that customer would have had to send in cancelation letter 15 days before renewal date of January 16th 2014 . [redacted] admitted on that call that she removed the alarm system from wall on 05/09/2015 and refuses to pay balance of the contract. Customer was given balance of contract amount of ($208.69) 50% discount per contract and customer refused to pay.

· Spoke with [redacted] again on 06/16/2015 who stated that she will not make payments on the account.

· Safe records she that customer last called SAFE for service on 07/29/2013 in reference to service on the system and alarm records show that system was working until 05/11/2015 when customer removed system from the wall.

· SAFE Security goal is to resolve your concern in a timely matter.
Thank you,
[redacted]
Retention Supervisor
[redacted]
XXXXX
Tel: XXX-XXX-XXXX, ext. [redacted]
Fax: XXX- XXX-XXXX
Email:[redacted]@safesecurity.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called multiple times for them to admit that Pinnacle was a bad company and that they bought the company but are not responsible for their errors. They stated that it was in the "fine Print". Anytime I spoke with anyone and the fact that I signed with Pinnacle originally came up in the conversation they were all like "that explains it". They bought the company and therefore as far as the customer is concerned we do not want excuses we want results. If I had been told up front about the fact that it was auto renewed or that there were no local technicians I would have NEVER signed with this company!! I did have the system removed by a reputable company because all I was getting fro Safe was emails when the system was down or set off. This is completely unacceptable. The cameras also never functioned for longer than 2 months on 2 occasions. I am not asking for a refund of any kind for faulty equipment and bad service, but I am requesting that I not have to continue to pay for bad service and faulty equipment. I feel these are MAJOR topics that customers should be made aware of verbally before signing such an agreement.

Re: Complaint ID [redacted] Darryl [redacted]
In response to your letter you have confirmed that you canceled your access to the application alarm.com in which you are able to control and monitor your alarm system wirelessly. This cancellation doesn’t cancel your obligation and service with...

Safe Security.
Your contract terms are the following: The initial term of 36 months, effective December 8, 2016, with monthly renewals after the end of the initial term. In order to cancel your agreement you are required to send in a cancellation letter 30 days before the initial or a renewal term.  We have received your cancellation letter, although the term has not concluded therefore you have a balance of contract that is remaining in the amount of $685.30.  Upon receipt of the final balance Safe Security will cancel your alarm services agreement.

Date:   June 26, [redacted]
Revdex.com Response:  New Level/Customer # [redacted]
SAFE Security is responding to your Revdex.com compliant sent on behalf of customer New Level.
 
Contract Terms: 05/05, 36 years, automatically renew for 1 year, unless cancelled by either party in writing no less...

than 30 days prior to the end of the initial term or any renewal term. Contract expired on 05/31/**.
 
Your account has been reviewed and the following determination has been made:
 
On 4/19/**, the customer contacted SAFE Security and requested to cancel service due to went with another provider. Customer was advised that the contract term ended in May [redacted] and was advised to send in a cancellation letter.  
Verbal cancellations are not accepted.  Per the terms in the contract agreement, notice of cancellation is required to be submitted in writing.
Our records do not indicate that a cancellation was received from the customer prior to 4/30/**.  However, as a courtesy, SAFE Security will honor your request and accept your Revdex.com complaint as a written notice of cancellation.
The customer will be released from the contract terms.
No monies are due from the customer.
·         The account has been submitted for cancellation.
·         Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
 
 
Thank you.
       Patricia Pontiflét
       Collection Manager
 Safe Security

Initial Business Response /* (1000, 5, 2015/05/07) */
In regards to customer [redacted], our records indicate the following:
Since we were notified of the issue, we have attempted to resolve the customer's concerns and issues. SAFE was not the installing company for this particular account. ...

Superior Alarm performed the installation and removed the equipment post installation per the customer's request. SAFE Security was not informed of this removal. For a cancelation to be placed on the account SAFE Security requires customer send in written notice 30 days prior to cancellation. SAFE Security has received a cancelation letter from [redacted] and the account is currently in canceled status. As a courtesy to [redacted] we will credit her account in the amount of 79.98 which is the amount outlined in her formal complaint. The account is in cancelation status. The contract terms have been satisfied and no additional monies are due from the customer.
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P.
[redacted]

Complaint: [redacted]I am rejecting this response because:
This company has NEVER been timely in addressing ANY manner. I called on [redacted] regarding my system not working, and I STILL do not have a service date (it is now [redacted]7). What company takes A MONTH to service their equipment. NO other utility company takes even close to this amount of time. At this time, I have been forced to find a servicer on my own to fix this equipment (I have not gotten a call from ANYONE affiliated with this company - dealers or employees in DAYS). Managers are very cavalier about system not working ("Nobody knows that your system isn't working" is the response I got to my concern about if a burglary happens and (of course) the police is not dispatched). It is clear that this company, because they think they have me over a barrel with this questionable contract, feels that they can treat me any kind of way. Amicability is over and done as this company has had SEVERAL chances to correct these issues and has refused; I would like to be released. 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/13) */
In regards to customer XXXXXXX, our record indicates the following:

· On July 7, 2007 customer signed a 36 month contract with Pinnacle Security. The initial term ended on July 7, 2010.
· On July 1, 2010, customer...

agreed to an Alarm System Installation and Detection Services Agreement. This agreement automatically renews annually on July 20th unless agreement is cancelled in writing by either party at least 30 days prior to the agreement's then-current renewal date.
· Customer sent a letter requesting cancellation received date of April 15, 2015.
· SAFE Security will honor customer's request to cancel at the next renewal date of July 20, 2015.
· SAFE Security is also agreeable to cancel this account immediately, provided the customer pay the remaining balance of contract in the amount of $89.98.


Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed


Thank you,

[redacted]
Customer Care Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The company reached out and fixed the issue.   This can be closed.  Thank you  Sent from my iPhone

Initial Business Response /* (1000, 5, 2015/09/15) */
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
Contract Terms: 05/07, 60 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the...

contract term. Contract expiration date is 05/31/16.
The customer stated that his alarm was not functional, but our records do not indicate where the customer has called and reported trouble with the alarm system nor requested a service call.
Reviewed recorded conversations with customer and SAFE Security.
On 9/8/15, on SAFE Security contacted the customer regarding the balance due. The customer informed SAFE Security that he wanted to cancel service. The SAFE Security attempted to save the customer from cancelling service and the customer agreed to an upgrade.
On 9/8/15, SAFE Security left a message for the customer in regards to upgrading his alarm service.
On 9/10/15, SAFE Security spoke with customer and he stated that he no longer wanted to do the upgrade and requested to cancel service.
.
NOTE: Verbal cancellation requests are not accepted.
Cancellation requests must be submitted in writing. Please see attached contract agreement, Page 1, Section Term, For Services,:
The original term of this agreement starts on the day this agreement is signed and continues for 60 months, and will automatically continue from year to year thereafter unless cancelled by either of us in writing no later than 30 days before the end of the original term or any renewal term.
The customer signed the security agreement acknowledging that he understood the terms and conditions of the agreement. The customer has not adhered to the contract terms and subscriber responsibilities of the contract agreement.
A cancellation letter needed to be received by 04/30/15, in order for the original contract term not to auto renew which was scheduled to expire on 05/31/15. Since a cancellation letter was not received by 04/30/15, the account automatically renewed for 1 year with a new expiration date of 05/31/16.
As of today, SAFE Security has not received a cancellation letter from the customer.
To proceed with the customer's request to cancel service, the customer must send a signed cancellation letter to SAFE Security by either way of communication below:
Email: [redacted]@safesecurity.com (scanned copy of cancellation letter w/signature)
Fax# (XXX) XXX-XXXX
Once the cancellation letter is received, along with the balance of contract payment in the amount of $501.77 SAFE Security will begin the cancellation process on the account.
Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Until such time cancellation letter and balance of contract payment is received, the customer will held to the contract terms.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safe Security only commented on two telephone conversations dated 9/8/15 and 9/10/15 and a message they left at my residence on 9/8/15. They make no reference to the three phone calls I placed to the company prior to that; all calls that were never returned. I only want to cancel any continued service with them; I do not want to pay any amount of money for closing a contract with a company that has provided me with such horrible service. I will send a cancelation letter to Safe Security stating explicitly that I do not want any further service from them and I want my account closed imminently. The poor service that I have received so far does not warrant any further payment. To pay a company to stop providing me with horrible service is not an action that I am comfortable with.
Final Business Response /* (4000, 9, 2015/09/18) */
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
SAFE Security is responding to the customer's rebuttal response dated 9/16/15.
SAFE Security does not have record of communication with the customer prior to the dates provided in our original response.
SAFE Security it standing by its original response sent to the Revdex.com on 9/15/15.
Contract Terms: 05/07, 60 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. Contract expiration date is 05/31/16.
The customer stated that his alarm was not functional, but our records do not indicate where the customer has called and reported trouble with the alarm system nor requested a service call.
Reviewed recorded conversations with customer and SAFE Security.
On 9/8/15, on SAFE Security contacted the customer regarding the balance due. The customer informed SAFE Security that he wanted to cancel service. The SAFE Security attempted to save the customer from cancelling service and the customer agreed to an upgrade.
On 9/8/15, SAFE Security left a message for the customer in regards to upgrading his alarm service.
On 9/10/15, SAFE Security spoke with customer and he stated that he no longer wanted to do the upgrade and requested to cancel service.
.
NOTE: Verbal cancellation requests are not accepted.
Cancellation requests must be submitted in writing. Please see attached contract agreement, Page 1, Section Term, For Services,:
The original term of this agreement starts on the day this agreement is signed and continues for 60 months, and will automatically continue from year to year thereafter unless cancelled by either of us in writing no later than 30 days before the end of the original term or any renewal term.
The customer signed the security agreement acknowledging that he understood the terms and conditions of the agreement. The customer has not adhered to the contract terms and subscriber responsibilities of the contract agreement.
\
A cancellation letter needed to be received by 04/30/15, in order for the original contract term not to auto renew which was scheduled to expire on 05/31/15. Since a cancellation letter was not received by 04/30/15, the account automatically renewed for 1 year with a new expiration date of 05/31/16.
As of today, SAFE Security has not received a cancellation letter from the customer.
To proceed with the customer's request to cancel service, the customer must send a signed cancellation letter to SAFE Security by either way of communication below:
Email: [redacted]@safesecurity.com (scanned copy of cancellation letter w/signature)
Fax# (XXX) XXX-XXXX
Once the cancellation letter is received, along with the balance of contract payment in the amount of $501.77 SAFE Security will begin the cancellation process on the account.
Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Until such time cancellation letter and balance of contract payment is received, the customer will held to the contract terms.

Complaint ID #[redacted]
 
Currently your alarm contract is on a month to month status, therefore with the signed cancellation letter that was received on 03/21/2018 we will cancel your alarm account with no final payment due. We will not honor a refund because your account contract states that you are required to test your alarm once a month to ensure that your alarm system is properly sending signals into our alarm monitoring station. A copy of the contract was requested and sent to your attention for review.

Initial Business Response /* (1000, 5, 2015/12/29) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint.
We have carefully reviewed all notations, documentation as well as the contract...

associated to SAFE account #XXXXXXX. We have enclosed a copy of your original contract as well to validate the contract terms that were discussed with you over the phone on December 22nd, 2015.
The contract terms that went into effect as of June 6, 2007 stated an initial term of 36 months with an automatic renewal for successive (1) year "renewal" terms, unless cancelled in writing no less than 30 days prior to end of the contract term (reference section 2.3). Based upon the notations in the account history regarding a conversation with a SAFE representative on December 22nd, 2015 concerning cancelling the account, the SAFE representative advised of the appropriate contract terms and appropriate process for cancelling the account.
SAFE Security's goal is to resolve your concern in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will respectfully give my response in writing to cancel my service in June, however if I am to pay for the remaining service I expect service to be at 100%. Since the equipment is now out dated, I assume the equipment will be updated without charge.
I appreciate your response
Respectfully
Final Business Response /* (4000, 9, 2016/01/07) */
We are in receipt of your response in reference to our response from December 29, 2015 regarding account #XXXXXXX.
We will attempt to contact you in reference to moving forward with the 2G/3G upgrade at no charge.
SAFE Security's goal is to resolve your concern in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5164
San Ramon, CA XXXXX

Initial Business Response /* (1000, 5, 2015/06/18) */
Good Morning,
Account Number: #XXXXXXXX
Customer: [redacted]
In regards to customer XXXXXXX, our record indicates the following:
· On June 15, 2007 [redacted] signed a contract with Apxalarm Security Solutions, for the initial term...

of 36 months. This agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
· SAFE Security [redacted] honor [redacted]'s request to cancel.
· SAFE Security has received [redacted]'s cancellation letter.
· SAFE Security records show that [redacted] called in on 03/24/2015 requesting service and Tech Force Service Dealer was dispatched 03/26/2015. Tech Force called customer several times during the period of 03/27/2015 through 04/06/2015 and after customer made contact with SAFE Tech Force attempted again to contact customer between 04/09/2015 through 04/13/2015. Customer claims that service tech failed to show up to preform services as scheduled and customer called 04/14/2015 to cancel account with SAFE.
· Spoke with [redacted] 06/16/2015 who stated that he wants the two payments ($69.97) made on the account 05/14/2015 . Safe [redacted] refund Mr. [redacted] $69.97 and Mr. [redacted] said that he [redacted] withdraw Revdex.com compliant.
· SAFE Security goal is to resolve your concern in a timely matter.
Thank you,
[redacted]
Retention Supervisor
[redacted]
Fax: XXX- XXX-XXXX
Email:[redacted]@safesecurity.com
www.safesecurity.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
COMPLAINT # XXXXXXXX
COMPANY INFO
NAME: Pacific Gas & Electric Company Revdex.com MEMBER : NO
ID #: XXXXX MIP :NO CARE: NO
Revdex.com ONLINE: NO
CONTACT : Customer Relations
ADDRESS:: [redacted] FILE OPEN : February 1931
[redacted] XXXXX REPORT CODE: UUM
PHONE: XXX XXX-XXXX REPORT EXPIRES: May 27, 2016
FAX: XXX XXX-XXXX
TOB Desc: XXXXX-XXX - Electric Companies
CONSUMER INFO
NAME: [redacted] DAY PHONE : -
ADDRESS: [redacted] EVE PHONE : -
[redacted]
XXXXX EMAIL : [redacted]@gmail.com
$ VALUE: $0.00 FAX :-
D**AILS
CONCERNING: Sales Practice Issues
OPENED 17 February 2015 CLOSE CODE : 0 - Pending
CLOSED CLOSED BY : [redacted]
ENTERED BY:
ASSIGNED TO: [redacted]
NATURE OF DISPUTE:Collection for [redacted] after I moved out
I have gotten a couple letters from a collection agency saying I owe money for a billing date after I moved out. I broke my lease early and paid a large penalty fee which included the landlord taking over the gas and electric [redacted] from when I moved. I paid my last pg&e [redacted] online and then I closed my online account and automatic withdrawal. The landlord was to take over gas and electric from then on and took a huge chunk of money from me for it. Apparently he wanted to keep even more of that money because I got a letter from a debt collector saying I owe for a [redacted] for the month after I moved out (I left in the end of March). Please correct this. The [redacted] should be paid by Victor Lau- I made payment for all the time I was in residence and for additional weeks in March because I moved out before the end of the month.
DESIRED RESOLUTION::Please stop collections and make corrections to credit reporting bureau
BUSINESS RESPONSE:
DECISION:
Date Staff Description Letter
XXXX-XX-XX web 100 - Complaint Received by Revdex.com (Expired XX-XX-XXXX)
XXXX-XX-XX ** 150 - Complaint Validated by Revdex.com Operator (Expired XX-XX-XXXX)
XXXX-XX-XX Otto 200 - Send acknowledgement to Consumer (Expired XX-XX-XXXX)
XXXX-XX-XX Otto 300 - Inform Business of the Complaint (Expired XX-XX-XXXX)
XXXX-XX-XX WEB 1000 - Receive Business Response (Expired XX-XX-XXXX) Resolution:
* In accordance with 11.A.1, when a customer wants to terminate liability for payment of service, the customer shall give PG&E notice and state the date which the termination is to become effective; the customer [redacted] be held responsible for all service furnished at the premise until the date of termination specified
* The landlord did not contact PG&E to take over service and the customer did not contact PG&E to end responsibility for the service, which is Not a PG&E error
* Service was taken out of the customer's name when the new party requested to take over service as of 5/29/14
* Customer [redacted] be held responsible for service until the 5/29/14 stop date, in accordance with the approved CPUC Rule 11.A.1
* The landlord may contact PG&E and accept responsibility for the service during the disputed time; the closing [redacted] can be adjusted at that time
* Once the closing [redacted] is paid or the landlord accepts responsibility for the service, then PG&E can update the credit bureau
* Customer Relations made three attempts to contact the customer, but has not received a call back
XXXX-XX-XX ** 1100 - Forward Business Response to Consumer (Expired XX-XX-XXXX)
XXXX-XX-XX WEB 3000 - Received Consumer Rebuttal - Send to Business (Expired XX-XX-XXXX) (The consumer indicated he/she DID NOT accept the response from the business.)
This is totally ridiculous.
I did give notice about termination through my online account back in March. You should have this information. I could understand if the landlord continued services until 03/29, but 05/29 is a full two months after I moved out. I never had any call or contact from you and I would appreciate if you can contact them as I no longer have his information. This is dishonest on his part, and as I mentioned I did close my account and notify of moving through the online system.
XXXX-XX-XX ** 3100 - Forward Consumer Rebuttal to Business (Expired XX-XX-XXXX)
XXXX-XX-XX OttO 3110 - No Response from Business re: Consumer Rebuttal (Expired XX-XX-XXXX)
XXXX-XX-XX ** 8000 - Inform Consumer Case Closed Answered (Expired XX-XX-XXXX)
emailed to:[redacted]@gmail.com
XXXX-XX-XX Otto 8100 - Inform Business - Case Closed (Expired XX-XX-XXXX)
emailed to:[redacted]@pge.com
XXXX-XX-XX Otto 8110 - Case Closed Answered (Expired XX-XX-XXXX)
XXXX-XX-XX ** XXXXX - Re-open a Complaint (Expired XX-XX-XXXX)
XXXX-XX-XX ** 3000 - Received Consumer Rebuttal - Send to Business (Expired XX-XX-XXXX) Account still being reported to collections
I had a collections letter from PG&E. I spoke with them and explained the situation and the debt was removed and my balanced cleared through the collections agency. However, I just got a copy of my credit report and the debt is still being reported: GC SERVICES
$165 Original Creditor
Please correct this
XXXX-XX-XX ** 3100 - Forward Consumer Rebuttal to Business (07-03-2015 Due in 14 days)
emailed to:[redacted]@pge.com

Final Business Response /* (4000, 20, 2015/07/13) */
We have received the consumers complaint. We are researching the issue and [redacted] respond accordingly once all information has been compiled.
Regards,
SAFE Security
Final Consumer Response /* (2000, 22, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it has taken months and long hours on my part, SAFE has finally sent they agreed to send.
However, they never honestly or truly responded to any of the issues raised and never apologied.
I read many of their other complaints and they always seem to bring up the automatic renewal of their contracts. I would warn other consumers that their version of "automatic renewal" is not the law in my state or in many other states.
I would never recommend this company!
I thank the Revdex.com for their help.

Complaint: [redacted]I am rejecting this response because:  This case is now being handled by the [redacted] Attorney Generals office who is attempting to contact the company.  Once all the facts are it will be found that I am not liable for the amount the company thinks I owe them because I do not have a contract with them.  I have sent a registered letter to the company to cancel the contract and have a returned receipt as proof they received the letter.    Sincerely,[redacted]

September 29, [redacted]
 
 
Re: Account#[redacted]
Complaint# [redacted]
Customer: [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted]. We also reviewed all notations, conversations and correspondence in the Reid’s account history.
 
In...

order to honor the request to cancel services, the current balance of $[redacted] (which has been discounted by 50%), will need to be paid in order to satisfy the agreement.
SAFE Security has mailed a balance of contract letter to [redacted].
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted] 12734868I am rejecting this response because:
Please see the attached
Sincerely,Darryl [redacted]

[redacted]
 
 
Re: Account #[redacted]
 
 
We are in receipt of the second written complaint #[redacted] from Ms. [redacted].
 
We have attempted on numerous occasions to schedule appointments with the customer to have a technician address the issues but [redacted] declined the appointments. We have been unable to confirm an appointment for a technician at various hours including after hours.
 
[redacted] is in the initial terms of the 36month contract that was signed in [redacted] We are willing to release the customer upon receipt of the final payment of $[redacted]
 
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

SAFE Security was not advised the customer was 94 years old. We did request a cancellation letter, written on the letterhead of the Assisted Living Facility [redacted] was moving into in order to cancel service. We never received the cancellation letter from the Assisted Living Facility. SAFE...

Security will accept this Revdex.com complaint as the cancellation letter and will honor [redacted] request to cancel. No further payments are required. No refunds or credits are due to the customer.

April 5, 2016Re: Account #[redacted]We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint.We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account...

#[redacted]. We will go ahead and cancel the account according to the recent request of the customer. This will stop the account from automatically renewing.SAFE Security's goal is to resolve customer concerns in a timely matter. Please feel free to contact us at [redacted] Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.Sincerely,SAFE Security[redacted]