Aero Completions LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Revdex.com Re: [redacted] (Revdex.com Case # XXXXXXXX) SAFE Customer #XXXXXXX XXX XXXth [redacted] E [redacted] ** XXXXX To Dispute Resolution: In regards to customer [redacted] , our records indicate the following: SAFE has reviewed the customer complaintSAFE has issued a check in the amount of $as a refund for the amount that the customer was charged by the county for alarm fees indicated in the complaintSAFE sincerely apologizes for the any inconvenience this issue may have caused for the customer If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time Respectfully, SECURITY ALARM FINANCING ENTERPRISES, L.P Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) After talking with [redacted] in detail about this issue was determine I was right regarding the program

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I will accept this, but I have been told that our account has been cancelled before by them and still we continued to receive billing notices If we continue to receive notices, how do I reopen my complaint with the Revdex.com? Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security acquired the security contract agreement from Pinnacle Security on 2/4/ Original Contract Terms: 12/10, months, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term(Please see attached original contract agreement) Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2: This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term A cancellation letter needed to be received by 06/15/15, in order for the original contract term not to auto renew which was scheduled to expire on 06/30/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 06/30/ On 7/10/15, SAFE Security received a cancellation letter from the customer Although the cancellation letter was received after 6/15/15, as a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms The account has been submitted for cancellation Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from SAFE does not clearly state that I will not be liable for monthly service fees from 7/10/to 10/15/While I find it very unlikely that a cancellation letter dated June 8,took over weeks to process through the US Mail system, I will concede that July is the date of official cancellationAlso, will I be charged for the one or two billing cycles it takes SAFE to complete the cancellation process? Also, based on past experience, how will I contact SAFE if cancellation does not occur as stated in their response? It is obvious they have a staffing shortage of some sort due to the number of phone calls that were not returned to the customer Final Business Response / [redacted] (4000, 9, 2015/11/03) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security is responding to your rebuttal dated 10/23/ SAFE Security is standing by its original response sent to Revdex.com regarding your account dated 10/19/ No additional charges will accrue and no monies are due from the customer SAFE Security acquired the security contract agreement from Pinnacle Security on 2/4/ Original Contract Terms: 12/10, months, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term(Please see attached original contract agreement) Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2: This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term A cancellation letter needed to be received by 06/15/15, in order for the original contract term not to auto renew which was scheduled to expire on 06/30/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 06/30/ On 7/10/15, SAFE Security received a cancellation letter from the customer Although the cancellation letter was received after 6/15/15, as a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms The account has been submitted for cancellation Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process Final Consumer Response / [redacted] (2000, 11, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the clear response from SAFE and am satisfied with their action to correct the current issue

This account is no longer active with SAFE Security The account was cancelled and it reflects a zero balance

We do apologize to [redacted] for the confusion concerning the payoff of the final invoice from her former alarm company and the auto draft date set up with SAFE SecuritySAFE Security received the balance of contract payoff invoice from [redacted] and has submitted it for processing We had confirmed with the customer the autopay was set up for the 15th of each month but has since stopped the autopay per the request of [redacted] Monthly invoices will be sent to the customer instead

[redacted] 12734868I am rejecting this response because: Please see the attached Sincerely,Darryl [redacted]

Complaint: [redacted] I am rejecting this response because: I did not sign the contract and why am I obligated to pay a fee for cancellationMy agreement with you all was month to month not a yearly contractI feel violated and trapped to an agreement I did not sign Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXX We have reviewed all notations, conversations and correspondence reflective of the account historyWe have not received a cancellation on this accountCan you please mail a cancellation letter and we can accept your two months of payment? SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA XXXXX

SAFE Security is working on an amicable resolution with the customer in order to resolve the billing concerns

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: [redacted] On July 8, [redacted] signed a contract with Siren Security, for the initial term of monthsThis agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] SAFE Security will honor [redacted] request to cancel [redacted] SAFE Security received cancellation letter May 11, [redacted] SAFE Security records show SAFE talked to [redacted] on 09/4/when customer requested that SAFE cancel account because Mr [redacted] was going to another provider *SAFE Security records show SAFE last talked [redacted] 09/14/when customer stated that SAFE was needed to cancel his account and send him a one (1) month refund $in addition to the two (2) months that were already approved [redacted] SAFE Security goal is to resolve your concern in a timely matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Safe Security was advised months in advance to cancel my serviceInstead, they billed me for months additional service despite advanced noticeThey sent me a check reimbursing me for monthsI spoke with [redacted] on 9/14/and he said a check for the 3ed month will be issuedAs of today I have not revived payment for the 3ed month...seems that I have to police there obligation...bad business!! [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/24) */ Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: [redacted] SAFE Security did honor Mr***'s request to a refund of ($89.98) and cancelled account immediately after customer called in 08/14/ [redacted] On September 4th, a cancellation request was submitted for account #XXXXXXX by SAFE Security along with all monitoring and billing of the account *The contract on file shows the contract was canceled on 09/04/ [redacted] SAFE Security records show that SAFE received a call from Mr [redacted] on 09/14/when customer was quoted terms and told that SAFE would refund the additional $requested [redacted] After reviewing the notes from customer screen and calls placed to customer SAFE has followed the customers' request and released the customer as requested [redacted] SAFE Security honored customers request to refund the $requested 09/14/2015, customer sent a rebuttal in reference to not receiving the refund by 09/17/SAFE ask that customer allow a reasonable time period to process request

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Revdex.com Response: Good Afternoon, Account Number: #XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: · On February 6, [redacted] signed a contract with SAFE Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · Mrs [redacted] initial contract terms end 2/6/Mrs [redacted] authorize SAFE Security to debit her account on a monthly occurrences · SAFE Security apologize for any inconvenienceAfter reviewing Mrs [redacted] account SAFE Security has corrected the problem and will bill Mrs [redacted] for the service call requested · We value you as a SAFE Security customerWe appreciate your business and look forward to working with you · SAFE Security goal is to resolve your concern in a timely matter · Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor

SAFE Security is responding to the Revdex.com complaint submitted by customer [redacted] in [redacted] *** Contract Terms: 04/16/**, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term " Please be advised the account was cancelled in [redacted] *** Thank you Patricia Pontiflét Collection Manager Safe Security Tel: 1800-669-

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The company has been formally written to times and been called a 3rd time and trimmed from auto pay services by [redacted] department for double billing in a single monththey have been summonsed by the Revdex.com..the papers they supplied are a [redacted] contract, there is nothing further to add only the judge will wake their legal team ....in [redacted] we interpret contracts differently herea majority of their contract" is written in month to month terms" there is no annual lease agreementonce the document has past its months the terms in [redacted] then it falls back to month to month as the contract states I suggest their legal team quickly learn the term breach of contract, SAFE cannot strengthen the cell tower signal even with a g-module in a brand new security unit.thus even with a new module the contract is in breach.SAFE needs to produce a newly written and signed contract inside the annual documentation of to be able to collect a years payments with zero reception.the unit quit communicating in [redacted] *** (breach occurred then).Not a judge in this world would allow a annual long billing with zero reception.SAFE has produced a tired old contract of [redacted] and are standing firm.If SAFE wishes to continue ill have my legal team recoup all payments back to the breach date and add what "judge allows them" for this ridiculous behavior.I assume anyone reading this will just be amazed at the lack of morals displayed by this company.SAFE is standing firm on a [redacted] contract with zero reception a security panel as obsolete as a rotary dial phone .....in and claiming they are being hurt and will continue billing See you in court my friends......please bring your checkbook! This [redacted] contract is not a annual lease contract outside of months that ended in ***

September 20, Re: Complaint# We are in receipt of the written complaint regarding Complaint# [redacted] – this is not our accountThe contract belongs to Foresight Securities who is one of our Independent Dealers [redacted] will need to contact Foresight Securities in order to address this complaint Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time Sincerely, SAFE Security PO Box San Ramon, CA

August 31, [redacted] Re: Account # [redacted] Case# [redacted] Customer: [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: SAFE Security received a written cancellation letter via email in February ***The account was on a month to month term in which the services were cancelled effective March ***This account has been cancelled, it reflects a zero balance and there will not be a refund issued Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Re: Account #XXXXXXX [redacted] , [redacted] Drive [redacted] XXXXX (XXX) XXX-XXXX We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXXRegarding the statement of; "I want my contract cancelled with this company, I want no more affiliation with that whatsoever." We have reviewed all notations, conversations and correspondence reflective of the account history and will cancel the contract and thereby cancel this customer's account effective immediately SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time

We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account SAFE Security will honor [redacted] request to cancelThis account will be cancelled effective immediately and no further payments will be requiredThe equipment belongs to the customer and will not need to be returned to SAFE Security Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 4:PM, Pacific Standard Time

March 4, 2016Re: Account # [redacted] We are responding to the consumer's complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:According to the contract that was signed on October 18, 2012, the initial terms were for months with an "automatic renewal for successive (1) year renewal terms, unless cancelled by you at the end of the Initial term or any Renewal term by written notice sent to us at least fifteen (15) days before the expiration of the Initial term or the then current Renewal Term."SAFE Security will go ahead and cancel the account out effective immediately due to the customers most recent request according to the Revdex.com consumer rebuttal on 3/1/customer stated "I want confirmations from them (SAFE Security) the date it is canceled as well."Therefore, this serves as written confirmation that as of the date of this letter, SAFE Security will cancel account # [redacted] .SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at ( [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE Security [redacted] ***

June 17, [redacted] Re: Account # [redacted] We are currently in the process of resolving the concerns ** [redacted] addressed in the original complaintSAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

September 13, [redacted] Re: Account # [redacted] Case#: [redacted] Customer: [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution [redacted] SAFE Security will honor Mr [redacted] ’s request to cancelSAFE Security will cancel this account effective immediately [redacted] SAFE Security has deactivated the autopay and no further payments are required Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 6:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA