Aero Completions LLC

Initial Business Response /* (1000, 5, 2015/06/24) */
Date: June 23, 2015
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
APX Alarm Security sold the security contract agreement to CastleRock Security who then sold security contract to SAFE...

Security on 10/18/13.
Original Contract Terms: 05/06, 3 years, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. (Please see attached original contract agreement)
Please see page 2,Paragragh 13 Assignees and Subtractors; Line 1.
We (APX Alarm Security) may transfer or assign this agreement to any other alarm company or as collateral to a financial institution.
Under U.S. law, most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwise. This security agreement does not state it cannot be transferable or assignable.
SAFE Security has received a cancellation letter from the customer.
SAFE Security received a cancellation letter from the customer.
As a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms.
No refund will be sent to the customer.
The account has been submitted for cancellation.
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process.
Thank you.

[redacted]
Collection Manager
Safe Security
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As I read this response, Safe Security is accepting that I have paid all that I will pay them,did properly submit the paperwork to stop my service, and they will cancel and close my account as I have asked them to do and they will not attempt to obtain any further payments, though it may take a while to stop invoices from showing up. So long as that is the correct understanding, we are in agreement. Thank you to the Revdex.com for helping to resolve this issue, that I have spent over a year trying to address and should not have required that amount of effort to handle this.

August 19, [redacted]
 
 
Re: Account #[redacted]
Complaint Case#:[redacted]
Customer:[redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our...

resolution.
 
We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE account. This is the results of our investigation:
 
* SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve as the written notice of cancellation.
* This account will be cancelled without any further payments required.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since they confirm my account is cancelled and there is no payments due from me now or in the future. Sincerely, [redacted]

SAFE Security stand by original Revdex.com Response and refund check was resent to verified address.

Date: June 6, [redacted]
Revdex.com Response: [redacted]
Re: Robert Bowman – Customer # [redacted]
Contract Terms: 07/[redacted], 3years, auto renewal annually, unless cancelled in writing no less than 30 days prior to end of the contract term. (Please see attached security contract...

agreement)
 
* On 7/4/**, customer contacted SAFE Security and stated he sent in a cancellation letter a while ago and that he was still receiving bills. SAFE Security advised the customer that a cancellation letter has not received and requested the customer to send in another cancellation letter.
* On 9/4/**, customer contacted SAFE Security to advise that he was still receiving bills and cancelled the account some time ago. SAFE Security advised the customer again that a cancellation letter has not received and requested the customer to send in another cancellation letter.
* On 9/4/**, customer’s son contacted SAFE Security and stated that he also sent in a cancellation letter over a year ago to SAFE Security to cancel his father’s account. Customer’s son was also advised that a cancellation letter has not been received and SAFE Security asked him to have the customer send it a cancelation letter.
* Per the contract agreement, on page 1, Paragraph 1, Term, Payment and Renewal: the last sentence reads: “This agreement with automatically renew for a successive of 1year periods unless subscriber (customer) or dealer gives written notice of cancellation at least 30 days before the end of the initial or a renewal term.
* To proceed with the customer’s request to cancel service, the customer must send a signed cancellation letter to SAFE Security by either way of communication below:
> Email: [email protected] (scanned copy of cancellation letter w/signature)
> Fax# ###-###-####
* As a courtesy, once the cancellation letter is received, SAFE Security will begin the cancellation process on the account and the balance due will be forgiven.
* No refund will be issued to the customer.
* Until such time cancellation letter is received, the customer will held to the month to month contract terms.
 
Thank you.
 
Patricia Pontiflét
Collection Manager

On March 24, [redacted], the customer signed a contract with SAFE Security for an initial 36 months with an automatic annual renewal clause.  The initial terms of the agreement will not expire until March [redacted]. In this Revdex.com complaint, the customer is stating he is moving to a new house. 
We can...

offer [redacted] (2) options of resolution:
·         Transfer service to a new location.
·         The New Home Owner (at the existing address) can set up service with SAFE Security (when the new account is activated, [redacted] account would be cancelled)
 
If the above options not accepted or wanted, the terms of the agreement will need to be fulfilled in order to cancel the account.  The customer will need to submit a written cancellation letter and pay the remaining contract balance of $[redacted]. A copy of the contract was emailed to the customer, as requested, on May 18, [redacted].

Complaint: 11846180I am rejecting this response because:  As I told Althena on the phone yesterday, the second account was set up on [redacted] 16, [redacted] AFTER we filed bankruptcy as a BRAND NEW account, the new account #[redacted] is NOT included in the bankruptcy the old account is.  This needs to be straightened out immediately, I gave her this information last night, she stated she would check into it and call me back.  The acct # referenced on the bankruptcy is #[redacted].  They can NOT be taken off the chapter 13 (for the old account) and the new account isn't listed on it.
 
If they are going to continue to claim this than they need to refund my the $[redacted] I paid in AUGUST for the NEW service.  BY LAW the only thing I can include in the bankruptcy is bills prior to my filing date of [redacted] 14, [redacted]!!!
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
Revdex.com

Re: [redacted] (Revdex.com Case # XXXXXXXX)
SAFE Customer #XXXXXXX
XXX XXXth [redacted] E
[redacted]...

XXXXX
To Dispute Resolution:
In regards to customer [redacted], our records indicate the following:
SAFE has reviewed the customer complaint. SAFE has issued a check in the amount of $100.00 as a refund for the amount that the customer was charged by the county for false alarm fees indicated in the complaint. SAFE sincerely apologizes for the any inconvenience this issue may have caused for the customer.
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After talking with [redacted] in detail about this issue was determine I was right regarding the program.

(The consumer indicated he/she DID NOT accept the response from the business.)I have sent notification via mail, email, phone, and even faxed [redacted] posted on the site the others fax numbers did not work... they don't respond and who knows what happens to your letter... what a mess.SINCE you are able to communicate with them tell them that "THIS SERVES as a WRITTEN NOTICE to CANCEL MY SERVICE BEFORE AUTO RENEWAL!!!!" and I want confirmations from them the date it is canceled as well! as they said March one year and MAY last year... customer support??? WOW

This account was created through our third party Dealer Network Provider – Mint Security.  We will return the account to the original seller and Mrs. Virginia Smith will have no further obligation to SAFE Security.

Initial Business Response /* (1000, 6, 2015/05/13) */
In regards to customer XXXXXXX, our record indicates the following:

· SAFE Security has agreed with the customer's request to cancel their alarm service contract with no remaining balance due.
· SAFE Security...

apologizes for the mailing of an incorrect billing statement. We have stopped this from happening again.
· There is no negative impact from this action to the customer's credit ratings.
· SAFE Security will send a confirmation letter to the customer.

Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time if you have any further questions.


Thank you,

[redacted]
Customer Care Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response was that per our request they have closed our account. But that is exactly what their customer service reps told us over the phone for many months, yet we continued to receive bills for a contract that had been fulfilled. We are unwilling to close this until several months have passed [redacted] we know that no more bills and no more charges are being generated. We will also confirm that there have been no delinquent notifications sent to the credit bureaus. Once we have confirmed this, we will gladly close this issue. September 1st should be sufficient.
Final Business Response /* (4000, 10, 2015/06/01) */
Rebuttal Response

· SAFE Security has cancelled this customer's account with no remaining balance due
· I had sent a confirmation letter on May 12, 2015 per the customer's request
· SAFE Security believes there is no further action needed at this time.

Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time if you have any further questions.


Thank you,

[redacted]
Customer Care Manager

This account has been cancelled and transferred back to Mint Security, there is no obligation to Safe Security.

Initial Business Response /* (1000, 5, 2015/12/03) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint.
We have carefully reviewed all notations, documentation as well as the contract...

associated to SAFE account #XXXXXXX.
We have tried contacting you in order to resolve this issue. For service issues related to acts of nature, normally these are not considered items that fall under normal wear and tear. We would like to work with you in resolving this issue but need you to please contact us back.
SAFE Security's goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.

Complaint: [redacted]I am rejecting this response because: they are trying to say I owe them money and I don't. I didn't get the services and I am not pleased with how I was treated Sincerely,[redacted]

July 29, [redacted]
Unit [redacted]
Re: [redacted]
Dear [redacted],
This is notice that your account with SAFE Security has been cancelled. Your account balance is $0 and you will
no longer receive billing correspondence from us.
If you want to have your alarm disabled so it no longer sends signals from your home to the monitoring station,
please contact us and as a courtesy to you we will have a service provider contact you to make the necessary
arrangements. Be advised that this will be at an additional cost to you. If you decide not to have your system
disabled you will be held responsible for any fees/charges accrued due to excessive signals or false alarms received
by the monitoring station.
It is our sincere wish that you consider returning to SAFE as your monitored security provider. We believe that
monitored security is a wise addition to your home and family protection plan. You may continue to refer your
friends and family to SAFE as well, to take advantage of special offers. Please visit our award winning web site at
www.safesecurity.com for more information.
When you are ready to re-connect, install a new system or refer a friend, or have additional questions contact us at
(800) 669-7779.
Sincerely,
SAFE Security

SAFE Security is working on an amicable resolution with the customer in order to resolve the billing concerns.

SAFE Security has honored the request of the [redacted] to cancel services and the account reflects a zero balance.

We stand by our decision to hold [redacted] to the terms of the contract. If she would like to cancel the alarm service, the amount of [redacted] would need to be paid in order to fulfill the terms of the agreement.

Initial Business Response /* (1000, 5, 2015/12/18) */
SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 2/4/13.
Contract Terms: 07/2009, 39 months, auto renewal 1 month, unless cancelled in writing no less than 30 days prior to end of the then-current...

term.
On 9/7/15 customer contacted SAFE Security to pay the balance due at that time of $53.49 and requested to cancel service. The customer was advised to send in a cancellation letter. Verbal cancellations are not accepted.
Per the contract agreement, the alarm provider needs to receive a cancellation letter from the customer in order to cancel service. The customer did not send a cancellation letter in September 2015, therefore the account was not cancelled.
On 11/16/15, SAFF Security received a cancellation letter from the customer.
The account has been submitted for cancellation.
No additional monies are due from the customer and the account has been submitted for cancellation.
The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period.
Thank you.

Re: Customer # [redacted]We are responding to the consumer's complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to...

this SAFE account. This is the results of our investigation:SAFE Security has not received a written cancellation notice from the customer. According to the contract that was signed on October 18, 2012, the initial terms were for 42 months with an "automatic renewal for successive (1) year renewal terms, unless cancelled by you at the end of the Initial term or any Renewal term by written notice sent to us at least fifteen (15) days before the expiration of the Initial term or the then current Renewal Term."SAFE Security's goal is to resolve customer concerns in a timely matter. Please feel free to contact us at ([redacted] Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.Sincerely,SAFE SecurityPO Box [redacted]