Aero Completions LLC

Date:   July 6, [redacted]
 
Revdex.com Response:  [redacted]
Re:  [redacted] – Customer # [redacted]
 
SAFE Security is responding to your Revdex.com complaint dated 6/30/**.
Contract Terms: 01/21/**, 60 months, automatically renews for successive one (1) year periods (each a...

renewal term), unless subscriber gives written notice of cancellation at least 30 days before the end of the initial or renewal term. Contract expires 1/31/[redacted].
·         The customer’s current bill rate is $[redacted].  SAFE Security can reduce the customer’s bill rate by $[redacted] without having the customer sign a new contract agreement.  If the customer agrees to this, her bill rate would be decreased. 
·         If the customer would like her bill rate to be reduced by more than $[redacted], then the customer will have to sign a new security contract agreement with SAFE Security.
·          As of today, our records do not indicate a service call request and/or call has been made to SAFE Security in regards to the customer’s medical pendent not working.
·         If the equipment not working, it is the customer’s responsibility to test their equipment every 30 days.  (This information is on the contract’s security agreement)
·          If the equipment is not signaling to our monitoring station, then the customer will need to schedule a service call for a technician to come to the customer’s home to service her alarm panel and/or to trouble shoot her medical pendent.  If is proven not to be signaling, a new medical pendent will be provided to the customer.
·         If the customer decides not to request a service call and will like to continue to cancel service, the customer will have to the pay the balance of contract amount through the end of contract term 1/31/[redacted] in the amount of $[redacted].
·         Once the balance of contract is received, SAFE Security will accept the Revdex.com complaint as a cancellation letter and the account will be submitted for cancellation.
·         Until such time the balance of contract is received, the customer will be held to the contract terms.
 
Thank you.
SAFE Security

May 27, 20**
Re: Account #[redacted]
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
We have carefully reviewed all notations, documentation as well as the...

contract associated to this SAFE account. This is the results of our investigation:
* SAFE Security purchased this account through a bulk acquisition. We will return the account to the original seller.
* We will honor [redacted] request and will have no further obligations to SAFE Security.
SAFE Security’s goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5**4
San Ramon, CA 94583Tell us why here...

I accepted the company's answer on good faith, since receiving your e-mail with their reply I have not been contacted by them in any manner as they imply. It has been 8 working days since receipt of their reply, should I consider this another sg company and forget the whole thing?

Revdex.com:
I finally received in the mail, the written confirmation from SAFE Security that my account was closed and there is a zero balance. Please feel free to close the complaint.
However, that said, you should strongly reconsider their A+ rating. A company who has 439 complaints in 3 years and 25 out of 25 negative reviews really shouldn’t have that kind of rating. It devalues the Revdex.com in many ways. Sincerely, [redacted]

SAFE Security spoke with [redacted] on 01/26/[redacted].  At that time, we advised [redacted] of the cancellation process in which the 3 year initial terms would expire in[redacted] and a signed written notice of cancellation would need to be submitted. SAFE Security did not receive a written...

cancellation notice. 
SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellation.  This account will be cancelled without any further payments required and there will not be a refund issued.

September 20,[redacted]
 
 
Re:       Account #[redacted]
 
            Case#[redacted]
 
           ...

Customer:        [redacted]
                                    [redacted]
 
                                    [redacted]
 
[redacted],
 
 
Thank you for bringing this matter to our attention.  SAFE Security does not have a sales team in Arlington, but we do acquire contracts from the local
 
security companies in the Arlington area.  Based on all the information received, SAFE has transferred the contract back to the originating security
 
company.  We have canceled the billing for account #[redacted]
 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
 
PO Box 5164
 
San Ramon, CA 94583

Re: Account #[redacted]We are in receipt of the written complaint regarding account #[redacted]. We have tried to resolve the customer's issues on numerous occasions. Please call us at the number listed below and we would be happy to assist you.SAFE Security's goal is to resolve customer concerns in a timely matter. Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.Sincerely,SAFE SecurityPO Box 5164San Ramon, CA 94583

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while I do not agree with the decision, I will not waste any more of my time with this. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
Thank you for the response, however due to the challenges and difficulties I've had communicating with SAFE and the uncertainty in the meaning of this response I reject it.  Please provide me a formal notice in writing that my contract has been terminated.  I do know specifically what it means that my contract has been transferred back to the originating security company.  Is the contract still active with them?  Are they still billing me?, etc.  Please provide additional detail and a written notice for my records the contract has been terminated.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

June 17, [redacted]
 
 
 
Re: Account # [redacted]
Complaint# [redacted]
 
 
We have decided to release **. [redacted] from the terms of the contract. **. [redacted] will need to return all equipment that has been sent to him from SAFE Security. We will provide customer call tags for the equipment in which they are to be used in the return of the equipment at no cost to **. [redacted]
 
When the equipment has been received, the alarm account will be cancelled at a zero balance without requiring anything additional from **. [redacted].
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

On [redacted], Bobbie Lathan signed a contract with an initial 3 year term and an automatic annual renewal clause.  The initial terms of the agreement will not expire until [redacted].  SAFE Security will accept this Revdex.com complaint as the written notice of cancellation.  In order...

to fulfill the terms of the agreement, please submit the payment of $418.16 to SAFE Security.

Initial Business Response /* (1000, 5, 2016/01/06) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution.
We have carefully reviewed all notations, documentation as...

well as the contract associated to this SAFE account.
We have reviewed all notations, conversations and correspondence reflective of the account history. This is to confirm that we are cancelling the account and have requested the billing statements to discontinue effective immediately.
SAFE Security's goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 6:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5164
San Ramon, CA XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the continued billing is stopped, I am satisfied with the results. Thank you.

[redacted] 14, [redacted]
 
Re: Account #: [redacted]
Complaint#:[redacted]
Customer: [redacted]
 
We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security...


account.
 
SAFE Security is working with[redacted] on resolving his concerns. We have contacted a technician and we are attempting to schedule an appointment with the customer in regards
to the doorbell malfunctioning.
 
Sincerely,
 
 
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition thank you for your assistance in this matter and I appreciate the timely response from SAFE Security. I will attempt to contact the third party dealer [[redacted]] as to their position regarding this matter.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: my service has not worked since [redacted]. I am not paying for a service that wasn't rendered. This is theft. I repeatedly requested for the auto draft to be stopped. I want a refund of $[redacted] x 4. I will seek legal action if I do not revive this. Sincerely,[redacted]

they say I owe them payment even tho they cancelled me Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

August 3[redacted]
 
 
Re: Account #[redacted]
Case# [redacted]
 
 
Dear [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our...

resolution.
 
The initial terms of the 3year contract agreement we have on file will expire in May[redacted]. Please mail the written cancellation letter including your signature to SAFE Security and we will post it to your account.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Complaint: [redacted]I am rejecting this response because:
I atempted to contact Atheena Peet to try to come up with a compromise that would work for both parties and after an extremely long time on hold I left a message and she did not return my call.  I called back later in the day and she would not come to the phone to talk to me.  I left a simple message with the people on the phone.  Send someone to my house by the end of the week to fix the system and I will continuie to pay you for the service.  Otherwise I expect you to let me out of the contract.  I am planning to contact an attorney if they are unable to fix my system in a timely manner or allow me to get out of the contract that they are unable to support.
 
I still do not have a working system and I don't think Safe Security has anyone in my area who is csapable of fixing my system without a multi-week delay.  The local vendors do not want to work with them because they have a history of not geting paid by Safe Security.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]