Aero Completions LLC

August 10, [redacted]
 
 
Re: Account# [redacted]
Complaint# [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] have listed our response below to address the statements within the complaint and provided our resolution.
 
We apologize for...

the inconvenience regarding the billing charge of $[redacted] that was applied to the account. SAFE Security has removed this fee and the account reflects a zero balance.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

May 27, 20**
Re: Account #[redacted]
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
We have carefully reviewed all notations, documentation as well as the...

contract associated to this SAFE account. This is the results of our investigation:
* SAFE Security purchased this account through a bulk acquisition. We will return the account to the original seller.
* We will honor [redacted] request and will have no further obligations to SAFE Security.
SAFE Security’s goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5**4
San Ramon, CA 94583Tell us why here...

Re: Account #[redacted]We are in receipt of the written complaint regarding account #[redacted]. We have tried to resolve the customer's issues on numerous occasions. Please call us at the number listed below and we would be happy to assist you.SAFE Security's goal is to resolve customer concerns in a timely matter. Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.Sincerely,SAFE SecurityPO Box 5164San Ramon, CA 94583

June 17, [redacted]
 
 
 
Re: Account # [redacted]
Complaint# [redacted]
 
 
We have decided to release **. [redacted] from the terms of the contract. **. [redacted] will need to return all equipment that has been sent to him from SAFE Security. We will provide customer call tags for the equipment in which they are to be used in the return of the equipment at no cost to **. [redacted]
 
When the equipment has been received, the alarm account will be cancelled at a zero balance without requiring anything additional from **. [redacted].
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while I do not agree with the decision, I will not waste any more of my time with this. Sincerely, [redacted]

I accepted the company's answer on good faith, since receiving your e-mail with their reply I have not been contacted by them in any manner as they imply. It has been 8 working days since receipt of their reply, should I consider this another sg company and forget the whole thing?

SAFE Security spoke with [redacted] on 01/26/[redacted].  At that time, we advised [redacted] of the cancellation process in which the 3 year initial terms would expire in[redacted] and a signed written notice of cancellation would need to be submitted. SAFE Security did not receive a written...

cancellation notice. 
SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellation.  This account will be cancelled without any further payments required and there will not be a refund issued.

September 20,[redacted]
 
 
Re:       Account #[redacted]
 
            Case#[redacted]
 
           ...

Customer:        [redacted]
                                    [redacted]
 
                                    [redacted]
 
[redacted],
 
 
Thank you for bringing this matter to our attention.  SAFE Security does not have a sales team in Arlington, but we do acquire contracts from the local
 
security companies in the Arlington area.  Based on all the information received, SAFE has transferred the contract back to the originating security
 
company.  We have canceled the billing for account #[redacted]
 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
 
PO Box 5164
 
San Ramon, CA 94583

Revdex.com:
I finally received in the mail, the written confirmation from SAFE Security that my account was closed and there is a zero balance. Please feel free to close the complaint.
However, that said, you should strongly reconsider their A+ rating. A company who has 439 complaints in 3 years and 25 out of 25 negative reviews really shouldn’t have that kind of rating. It devalues the Revdex.com in many ways. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
Thank you for the response, however due to the challenges and difficulties I've had communicating with SAFE and the uncertainty in the meaning of this response I reject it.  Please provide me a formal notice in writing that my contract has been terminated.  I do know specifically what it means that my contract has been transferred back to the originating security company.  Is the contract still active with them?  Are they still billing me?, etc.  Please provide additional detail and a written notice for my records the contract has been terminated.
Sincerely,[redacted]

On [redacted], Bobbie Lathan signed a contract with an initial 3 year term and an automatic annual renewal clause.  The initial terms of the agreement will not expire until [redacted].  SAFE Security will accept this Revdex.com complaint as the written notice of cancellation.  In order...

to fulfill the terms of the agreement, please submit the payment of $418.16 to SAFE Security.

August 3[redacted]
 
 
Re: Account #[redacted]
Case# [redacted]
 
 
Dear [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our...

resolution.
 
The initial terms of the 3year contract agreement we have on file will expire in May[redacted]. Please mail the written cancellation letter including your signature to SAFE Security and we will post it to your account.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Initial Business Response /* (1000, 5, 2016/01/06) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution.
We have carefully reviewed all notations, documentation as...

well as the contract associated to this SAFE account.
We have reviewed all notations, conversations and correspondence reflective of the account history. This is to confirm that we are cancelling the account and have requested the billing statements to discontinue effective immediately.
SAFE Security's goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 6:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5164
San Ramon, CA XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the continued billing is stopped, I am satisfied with the results. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

they say I owe them payment even tho they cancelled me Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

[redacted] 14, [redacted]
 
Re: Account #: [redacted]
Complaint#:[redacted]
Customer: [redacted]
 
We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security...


account.
 
SAFE Security is working with[redacted] on resolving his concerns. We have contacted a technician and we are attempting to schedule an appointment with the customer in regards
to the doorbell malfunctioning.
 
Sincerely,
 
 
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583

Complaint: [redacted]I am rejecting this response because: my service has not worked since [redacted]. I am not paying for a service that wasn't rendered. This is theft. I repeatedly requested for the auto draft to be stopped. I want a refund of $[redacted] x 4. I will seek legal action if I do not revive this. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
Good Morning,
Account Number: #XXXXXXXX
Customer: [redacted]
In regards to customer XXXXXXXX, our record indicates the following:
· On July 16th 2010 [redacted] signed a contract with Pinnacle Security, LLC, for the initial...

term of 42 months. This agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than 15 days prior to the end of the their current term.

· SAFE Security will not honor [redacted]' s request to cancel.

· SAFE Security received [redacted]' s cancellation letter May 11, 2015.

· SAFE Security records show SAFE reached [redacted] on 05/11/2015 when customer stated that she had acquired service with another service provider.

· SAFE Security records show that when [redacted] called in on 05/11/2015 and SAFE spoke with customer explaining that customer would have had to send in cancelation letter 15 days before renewal date of January 16th 2014 . [redacted] admitted on that call that she removed the alarm system from wall on 05/09/2015 and refuses to pay balance of the contract. Customer was given balance of contract amount of ($208.69) 50% discount per contract and customer refused to pay.

· Spoke with [redacted] again on 06/16/2015 who stated that she will not make payments on the account.

· Safe records she that customer last called SAFE for service on 07/29/2013 in reference to service on the system and alarm records show that system was working until 05/11/2015 when customer removed system from the wall.

· SAFE Security goal is to resolve your concern in a timely matter.
Thank you,
[redacted]
Retention Supervisor
[redacted]
XXXXX
Tel: XXX-XXX-XXXX, ext. [redacted]
Fax: XXX- XXX-XXXX
Email:[redacted]@safesecurity.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called multiple times for them to admit that Pinnacle was a bad company and that they bought the company but are not responsible for their errors. They stated that it was in the "fine Print". Anytime I spoke with anyone and the fact that I signed with Pinnacle originally came up in the conversation they were all like "that explains it". They bought the company and therefore as far as the customer is concerned we do not want excuses we want results. If I had been told up front about the fact that it was auto renewed or that there were no local technicians I would have NEVER signed with this company!! I did have the system removed by a reputable company because all I was getting fro Safe was emails when the system was down or set off. This is completely unacceptable. The cameras also never functioned for longer than 2 months on 2 occasions. I am not asking for a refund of any kind for faulty equipment and bad service, but I am requesting that I not have to continue to pay for bad service and faulty equipment. I feel these are MAJOR topics that customers should be made aware of verbally before signing such an agreement.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]