Aero Completions LLC

SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve as the written notice of cancellation. The account will be cancelled without further payments required. The account reflects a zero balance.

July 29, [redacted]
 
 
Re: Account #[redacted]
Case#:[redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
 
We have carefully...

reviewed all notations, documentation as well as the contract associated to this SAFE account. This is the results of our investigation:
 
SAFE Security spoke with [redacted] on 04/30/[redacted]. At that time, we advised [redacted] of the cancellation process in which per the terms of the contract, he would have had to submit a 30day signed written notice of cancellation. The account would have been cancelled after receiving this notification. The written notification of cancellation has never been received from the customer.
 
SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellation. This account will be cancelled without any further payments required and there will not be a refund issued.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 4:30 PM, Pacific Standard Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve as the written notice of cancellation. The account will be cancelled without further payments required. This response will serve as confirmation of cancellation.

Re: Account #[redacted]We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to this...

SAFE account. This is the results of our investigation:According to the contract, the initial terms were for 36 months with an "automatic renewal for successive (1) year renewal terms, unless cancelled in writing no less than 30 days prior to the end of the then current term" and an effective date of February [redacted].SAFE Security's goal is to resolve customer concerns in a timely matter. Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.Sincerely,SAFE SecurityPO Box 5164San Ramon, CA 94583

SAFE Security received an interior burglary alarm from a Motion Detector on 05/22/[redacted].  The alarm equipment has a 2-way voice communication system in which we attempted to contact the customer using this method and there was no response.  We then called the site phone number in which...

we reached the customer – Tiffany Fields.  [redacted] verified the password, advised that she was in [redacted] and requested that we dispatch the Police Department.  SAFE Security called the [redacted] Police Dept. in [redacted] and requested dispatch. The customer called SAFE Security within 12 mins of us dispatching the alarm to see if PD were on site.  SAFE Security reached out to the [redacted] PD for status we were advised the home was secure with no sign of entry. We advised the customer of this. [redacted] called back numerous times on the first day of the incident and we explained the situation to her and the protocol that was followed. We did not advise the customer that the signal received was a false alarm.  [redacted] exhibited concern with the police department having found her home secure, when she subsequently found that an intrusion had occurred.  We recommended that she would want to communicate with her police department regarding her concern, and that we were not in a position to account for the thoroughness or accuracy of any police agency’s response or premises check.  She was persistent in her belief that we should have had an impact on, or control over their actions, a position no alarm monitoring company is in a position to do. All information available was provided accurately to the police dispatcher.
The initial terms of the contract will not expire until May [redacted].  In order to fulfill the terms of the agreement, a written notice of cancellation will need to be submitted to SAFE Security along with a final payment of $[redacted] SAFE Security is holding the customer to the terms of the contract as the system and service performed properly and to the level contracted for.

Complaint: [redacted]
I am rejecting this response because: Even though they did not initiate trying to fix the issue by reaching out to me to schedule a technician like I had requested, and while I do not feel confident that it will be fixed, I scheduled a service with Safe Security on 5/10 to come out and try one last time.  They will attempt to fix the following: 1) control panel which does not display any indication of alarm status, 2) why my alarm always reverts to Arm Stay even when I set it to Arm Away and 3) (not part of the original complaint, but listing for record) to reinstall a sensor in the front door after a remodel.  I am rejecting because until these 2 issues are resolved I will not consider this complaint resolved.
I will wait until the technician is out here, but it was noted in my file that at no point should this work order be marked as resolved unless explicitly stated by myself.  It was also noted that should issues 1 and 2 listed above not be resolved, that I want to be able to cancel my service free and clear and without monetary penalty.
I would like to also note that they have not "tried to resolve the customer's issues on numerous occasions".  They attempted once in the 5 months that I have tried to cancel my service, and that was when I called in after not hearing anything about my cancellation request after 2 months, which I initially rejected because I felt (and still feel) that 5 attempts to fix is more than enough.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/28) */
In regards to customer XXXXXXX, our record indicates the following:
On July 15, 2010 customer #XXXXXXX signed a contract with Pinnacle Security LLC, for the initial term of 42 months. This agreement automatically renews for successive one...

(1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.

This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 15 days prior to the end of the their current term which is in the month of January.

SAFE Security has not received a written request from customer #XXXXXXX requesting to cancel services effective January.

SAFE Security will honor the request to cancel provided she send us the cancellation letter and the remaining balance of contract in the amount of $150.00 which is 50% off the balance of contract of $300.00.

SAFE Security has forward your account to collections and will continue to make collections efforts for the remaining balance.

* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an email that I sent to Safe Security dated 7/15 saying I wish to cancel my account. I recieved a reply to that email from their customer service deparentment and I followed up that reply with a phone call. Unfortunately, they said my account could be cancelled, but I would still owe $99 for the disputed "upgrade". I am willing to settle with them by offering them $75 to have the whole matter resolved and my account closed. I can forward you the original email that I mentioned above. I will include my customer # in the email, so you can reference it with this claim.
Thank you.
Final Business Response /* (4000, 9, 2016/01/07) */
Customer # XXXXXXX
Contract Original Terms: 07/2010, 42 months, auto renewal 1 year s (Renewal Term) unless cancelled in writing no less than 15 days prior to end of the initial or renewal term. Contract expires 1/31/16.
SAFE Security acquired the security agreement from Pinnacle Security on 3/8/13.
The customer is disputing the balance due and stating that a cancellation letter was emailed to SAFE Security in July 2015.
As of today, in reviewing the account documentation, SAFE Security records do not indicate that a cancellation letter was received from the customer.
Although the customer is stating a cancellation letter was sent in July 2015, the account could not processed for cancellation as the customer was still responsible for satisfying the contract agreement to the end of contract term 1/31/16. (See attached Security contract agreement, Page 1, Section Certain Terms and Conditions, Paragraph 2.3 For Services.)
To proceed with the customer's request to cancel service, the customer must send a signed cancellation letter to SAFE Security by either way of communication below:
Email: [redacted]@safesecurity.com (scanned copy of cancellation letter w/signature)
Fax# (XXX) XXX-XXXX
The balance of contract amount (monthly monitoring charges only) through 1/31/16 is $314.94. SAFE Security is willing to do a 50% settlement offer for $157.47.
Once the cancellation letter is received, along with the balance of contract payment in the amount of $157.47 SAFE Security will begin the cancellation process on the account.
Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Until such time cancellation letter and balance of contract payment is received, the customer will be held to the contract terms.
Please be advised your account has not been sent to a collection agency and has not been reported to the credit bureaus at this time. SAFE Security would like to work with you in getting this issue resolved.
Thank you.

[redacted]
Collection Manager
Safe Security
Final Consumer Response /* (2000, 11, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are not satisfied at all with this response, but we are sick and tired of dealing with this. This organization is committing fraud as is clearly represented in other similar complaints. We are going to pay the 157.47 just to stop this nonsense. Revdex.com should be aware of these dishonorable business practices.

This account is no longer active with SAFE Security.  The account was cancelled and it reflects a zero balance

Complaint: [redacted]I am rejecting this response because:   There is no automatic renewal in any contract as I did not sign with this company.  They took this over from another company and I was never notified that there was of any kind of  automatic renewal clause which is fraud on the part of this company.  I have contacted the[redacted] Attorney General's office and they will be in contact with the company about this as I will not pay this fee for something I did not personally sign.  If they will not shut off service without this payment I will then be contacting an attorney and am seriously considering a class action lawsuit against this company and I will be charging them with fraud.  If they attempt to try to ruin my credit record they will find themselves in a lawsuit.  I will also pbe notifying the media about this as well as posting on Facebook and Twitter.  
 
Sincerely,[redacted]

A written cancellation confirmation letter has been mailed to the customer's site address.

The existing contract has an automatic annual renewal clause that would expire in [redacted].  In order to fulfill the terms of the agreement, the final payment of $[redacted] was paid.  The account has been cancelled, no further payments are required and no refund is due.

Revdex.com:Option 3 is the one we have been demanding ever since we discovered the company was trying to charge us for each technician call out that had failed
 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I called this company in March to cancel my service. I have sent 3 letters to PO Box 5164, San Ramon CA 94583 found on their website to cancel my service. I have called this company a number of times telling them that I don't want their services and I continue to get billed for something I don't have. I hired a new security company. This type of business practice is unethical. I wish that they would stop emailing me and billing me. It just won't stop and I don't want this to be reported to the credit bureau as they can mess up my score. Please help.
My original case number is Complaint ID #[redacted] - I didn't mean to hit the button accept as I reject the resolution. Please helpSincerely,[redacted]

August 9, [redacted]
 
 
Re: Account #[redacted]
 
Case#:  [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the
 
complaint and provided our...

resolution.
 
 
SAFE Security will honor the request to cancel service for [redacted] and this Revdex.com complaint will serve at the written notice of cancellation.
 
This account will be cancelled without any further payments or actions required by [redacted].
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 4:30 PM, Pacific Standard Time.
 
 
Sincerely,
 
 
SAFE Security
 
PO Box 5164
 
San Ramon, CA 94583

A copy of the response has been sent US mail on **/**/[redacted] to the customer.
 
[redacted]
 
Re: Account# [redacted]
Complaint# [redacted]
Customer: [redacted] & [redacted]
 
We are in receipt of the written complaint regarding account #[redacted] have listed our response below to address the statements within the complaint and provided our
resolution.
 
* SAFE Security has honored [redacted] & [redacted]’s request to cancel services and the account reflects a zero balance. A copy of this letter has been sent to the
customer for confirmation.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
Sincerely,
[redacted]
SAFE Security
[redacted]

We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account. 
 
SAFE Security will honor [redacted] request to cancel. This account will be...

cancelled effective immediately and no further payments will be required. The equipment belongs to the customer and will not need to be returned to SAFE Security. 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 4:30 PM, Pacific Standard Time.

Complaint:[redacted]I am rejecting this response because:Sincerely,Sally [redacted]

Initial Business Response /* (1000, 6, 2015/09/11) */
Revdex.com Response: [redacted] - Case# XXXXXXXXX
Re: [redacted] - Customer # XXXXXXX
Contract Terms: 08/10, 3 years, automatically renew for 1 year, unless cancelled by either party in writing no less than 30 days prior to the end of the...

then current term. Contract expired on 08/31/15.
SAFE Security acquired the security agreement from Pinnacle Security on 3/8/13.
Please see attached security agreement Page 1, Paragraph 2 Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive 1 year renewal terms unless cancelled by either party in writing no less than 30 days prior to the end of the then-current term.
A cancellation letter needed to be received by 07/13/14, in order for the original contract term not to auto renew which was scheduled to expire on 08/31/14. Since a cancellation letter was not received, the account automatically renewed for 1 year with a new expiration date of 08/31/15.
On 01/20/15, SAFE Security received a signed cancellation letter from the customer.
The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreement. The customer is responsible for the terms of the contract agreement and for monthly monitoring services through the end of contract term of 8/31/15.
To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $356.07. Once the payment is received, the account will be submitted for cancellation.
Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept to pay for the last year because I had contacted them that my system was not working! They expected me to pay for a system that is not working! Also I was told that I could cancel my account after 3 years became after that it was month to month! So I was lied to! Two I never went into a contract with safe security! They came to my door and asked me too and I said no because I was cancelling it because my system no longer worked. I was never sent for anyone to fix my system!
I payed safe right up to when my system was working actually a couple months past when it stopped working as we didn't realize that the alarms were going off but there was no contact to safe and no phone calls to us that our alarms went off! I will not pay for a service I was not provided with! Which was all of this year 2015!
I want to settle this with them but I will not be taken advantage of and pay for a service I did not receive!
I just want to add that continuing to charge people on a canceled account is outrageously wrong! But as from all the complaints safe has had. It seems to be something they do!
Final Business Response /* (4000, 11, 2015/09/18) */
Revdex.com Response: [redacted] Major - Case# XXXXXXXXX
Re: [redacted] Major - Customer # XXXXXXX
SAFE Security is responding to your rebuttal response dated 9/15/15.
SAFE Security is standing by its original response sent to the Revdex.com dated 9/11/15.
Contract Terms: 08/10, 3 years, automatically renew for 1 year, unless cancelled by either party in writing no less than 30 days prior to the end of the then current term. Contract expired on 08/31/15.
SAFE Security acquired the security agreement from Pinnacle Security on 3/8/13.
Please see attached security agreement Page 1, Paragraph 2 Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive 1 year renewal terms unless cancelled by either party in writing no less than 30 days prior to the end of the then-current term.
A cancellation letter needed to be received by 07/13/14, in order for the original contract term not to auto renew which was scheduled to expire on 08/31/14. Since a cancellation letter was not received, the account automatically renewed for 1 year with a new expiration date of 08/31/15.
On 01/20/15, SAFE Security received a signed cancellation letter from the customer.
The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreement. The customer is responsible for the terms of the contract agreement and for monthly monitoring services through the end of contract term of 8/31/15.
To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $356.07. Once the payment is received, the account will be submitted for cancellation.
Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms.
Final Consumer Response /* (4200, 17, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pay for a service that was not provided to me! And you cannot renew me into a new contract as I cancelled it way prior to aug 2015.
My alarm system was not in service all of this year and part of last year! I told them it was not working and nothing was done about it. They continued to charge me for a service I was not getting anyways!
I payed up to and a couple months past my alarm was working. When I told them my alarm was not working they refused to fix them problem and kept charging me for a service I was not being provided for. I made stop payment on my account and ask them to cancel it!! They still continued to bill me for a service again I was not being provided with!

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The company has been formally written to 2 times and been called a 3rd time and trimmed from auto pay services by [redacted] department for double billing in a single month. they have been summonsed by the Revdex.com..the papers they supplied are a [redacted] contract, there is nothing further to add only the judge will wake their legal team ....in [redacted] we interpret contracts differently here.... a majority of their contract" is written in month to month terms" there is no annual lease agreement. once the document has past its 36 months the terms in [redacted] then it falls back to month to month as the contract states.    I suggest their legal team quickly learn the term breach of contract, SAFE cannot strengthen the cell tower signal even with a g-4 module in a brand new security unit.thus even with a new module the contract is in breach.SAFE needs to produce a newly written and signed contract inside the annual documentation of 2016 to be able to collect a years payments with zero reception.the unit quit communicating in [redacted].    (breach occurred then).Not a judge in this world would allow a annual long billing with zero reception.SAFE has produced a tired old contract of [redacted] and are standing firm.If SAFE wishes to continue ill have my legal team recoup all payments back to the breach date and add what  "judge allows them" for this ridiculous behavior.I assume anyone reading this will just be amazed at the lack of morals displayed by this company.SAFE is standing firm on a [redacted] contract with zero reception a security panel as obsolete as a rotary dial phone .....in 2016 and claiming they are being hurt and will continue billing.
See you in court my friends......please bring your checkbook!      This [redacted] contract is not a annual lease contract outside of 36 months that ended in [redacted].

August 10, [redacted]
 
 
Re: Account# [redacted]
Complaint# [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] have listed our response below to address the statements within the complaint and provided our resolution.
 
We apologize for...

the inconvenience regarding the billing charge of $[redacted] that was applied to the account. SAFE Security has removed this fee and the account reflects a zero balance.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583