Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further Ms [redacted] can be assured that her Shoppers Advantage membership was canceled on November 4, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’ concerns with her Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in the Great Fun service on August 27, 2015, while responding to an online offer The offer for joining Great Fun was a $rebateThe Great Fun membership was described to Ms [redacted] at the time of enrollment, including billing and cancellation terms Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the servicePlease be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’ membership was canceled on November 5, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the service.We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason Anderson Customer Relations
This scam continues They say they will refund my costs, but they have not done so The thousands of Revdex.com complaints against this company should be a clear indication to you that this is a SCAM The need to REFUND the money TODAY Otherwise close this as unresolved It's just a scam They do so under several different names Sincerely, [redacted] *** Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in both our [redacted] services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number for each service was provided during the enrollment process Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] canceled her [redacted] membership on September 9, 2014, and a refund of $was issued to her credit or debit card account at that time [redacted] ’s [redacted] membership was canceled on January 16, 2016, and a full refund totaling $will be issued to her account as reimbursement of the fees that she was charged for the servicePlease be advised that [redacted] was billed a total of $for the [redacted] membership, but our records indicate that she has disputed $of those charges These charges were then charged back to [redacted] We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
I was not informed that Great fun be give my credit card informationHowever were will to refund my $1,, but Shopper Advantage wasn't"t will to gave me a Rte fund I still feel that your respentatives does not out right state that there two different compary If I would of been informed that I was signing with differentCompany that I would not joined shoppers advantage I would like to thank you for refunding both of the members trail fee of $ I don't want any of my personal credit information give out or credit card Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] and [redacted] memberships [redacted] can be assured that his [redacted] and [redacted] memberships have been canceled, and a full refund of the membership fees that he was charged have been issued Please ask [redacted] to allow 7-business days from the date of our initial response for these refunds to post to his credit card account We again apologize for any inconvenience that [redacted] has experienced Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 21, On that date, Mr [redacted] was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining Great Fun was a $Visa gift card The offer related to Shoppers Advantage was $in gas purchase rebates Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] Great Fun and Shoppers Advantage memberships were both canceled on April 30, 2015, and refunds totaling $will be issued to his debit card account as reimbursement of the two $trial fees that he was charged In his complaint, Mr [redacted] also references a $charge to his account Trilegiant Corporation would not be associated with that transactionWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation Our records indicate that Mr [redacted] was enrolled in our Great Fun service on January 1st, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number The offer for joining Great Fun was $worth of rebates for purchases from [redacted] In order to avail himself of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 4-weeks According to our records, two $rebate checks were approved and mailed to Mr [redacted] in February We apologize that Mr [redacted] did not receive these checks in a timely manner These checks have been voided, and new checks were issued to Mr [redacted] Our records indicate that these checks are currently in the process of being cashed In addition, Mr [redacted] ’s Great Fun membership was canceled on January 10th, 2014, and he was not charged a monthly fee for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant CorporationOur records indicate that Ms [redacted] was enrolled in our Shoppers Advantage service on May 18, 2013, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted According to the terms of the agreement for Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership feePlease be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her Shoppers Advantage membership was canceled on June 18, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) me her [redacted] receipts, and I will have her rebates processed by our Claims department In addition, Ms***’s Great Fun membership was canceled on April 1st, 2014, and a refund for $will be issued to her credit or debit card account as reimbursement of the trial fee that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction After researching [redacted] concerns, we found that the most recent check that we processed for her was not sent by overnight mail as we had requested We sincerely apologize for this error [redacted] has recently contacted us, though, to let us know that she did receive the check through regular mail so we will not be requesting for the check to be voided We again apologize for any inconvenience that [redacted] has experienced Sincerely, Jason An [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on January 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, [redacted] ’s Great Fun membership was canceled on February 24, 2015, and he was not charged a monthly fee for the service [redacted] ’s Shoppers Advantage membership was canceled on March 11, 2015, and a refund totaling $is being issued to his credit card account We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Great Fun for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further Mr [redacted] can be assured that both his Travelers Advantage and Great Fun memberships were canceled on October 16, 2014, and he will not be charged a monthly fee for either service Sincerely, [redacted] Customer Relations
[redacted] ***Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are **tisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] *** was enrolled in the [redacted] service after receiving a solicitation which was mailed to select *** customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card The solicitation piece fully and clearly disclosed the terms of the offer The front and back of the check clearly stated that cashing the check activated the [redacted] membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service Our records indicate that [redacted] was enrolled in the [redacted] service on April 1, 2002, after the check for $was cashed We are mailing a copy of that check to [redacted] *** for their review Please be assured that we make every effort to ensure that a member is **tisfied with their membership in [redacted] As such, [redacted] membership was canceled on July 29, 2014, and a refund of $1,is being issued to his credit card account as full reimbursement of the fees that he was charged for the service We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete We apologize for any inconvenience that [redacted] *** may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your assistance and will contact you if this refund is not forthcoming Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: There was nothing explained to me in your "terms and conditions" by your repIf this wasn't your company that sent me the letter in the mail, then someone is forging your companies nameBottom line, it's shady, why would I need to contact the billing company that your company charged me for? Who authorized that charge? Not me, this is why I am reporting it, but good try ducking and dodging the real reason, which is YOU GUYS ARE A SCAM COMPANYHave a good day! Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Ms [redacted] was enrolled in Great Fun and Shoppers Advantage on May 12, On that date, Ms [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining Great Fun was $in [redacted] gift cards The offer related to Shoppers Advantage was a $ [redacted] gift card Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun and Shoppers Advantage memberships were both canceled on May 26, 2015, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the $trial fee that was charged for each service In her complaint, Ms [redacted] also references additional charges to her account Trilegiant Corporation would not be associated with these additional transactions The names of the companies that deducted those fees should be reflected on Ms [redacted] statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact the other companies that billed her to help resolve her concerns We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] , a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers Our records indicate that [redacted] was enrolled in the [redacted] service on April 13, 2016, after making a purchase from [redacted] s and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] which our records indicate she accepted The offer for joining [redacted] was a $rebate for a purchase from [redacted] In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was included in her membership kit or sent to the e-mail provided during the enrollment process, along with her corresponding receipt of purchaseUpon receipt of the completed rebate form and receipt, [redacted] ’s rebate check would have been delivered within 4-weeks Our records indicate that [redacted] ’s rebate form was e-mailed to j [redacted] on April 20, We also show that we requested for another rebate form to be mailed to [redacted] on May 5, 2016, and on May 17, 2016, we received confirmation that the form had been delivered We regret to hear that [redacted] has not received her rebate form in a timely manner In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have the $rebate processed by our Claims department In addition, [redacted] ’s [redacted] was canceled on April 19, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 1, 2015, after being transferred to one of our representatives by [redacted] The offer for joining Travelers Advantage was two (2) $rebates for reservations The offer related to Shoppers Advantage was $in gas purchase rebates Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms***’ Travelers Advantage membership was canceled on June 16, 2015, and a refund of $will be issued to her credit or debit card account Ms***’ Shoppers Advantage membership was canceled on May 25, 2015, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with Everyday Privileges Gold, a service provided by Trilegiant CorporationBy way of background, Everyday Privileges Gold is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in Everyday Privileges Gold on May 5, On that date, she was asked if she would like to learn about a special offer for $in Visa gift cards when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the serviceDuring the enrollment, [redacted] was provided with the terms of the membership in Everyday Privileges Gold Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold As such, [redacted] membership was canceled on February 12, 2015, and a full refund of $will be issued to her credit or debit card accountWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further Ms [redacted] can be assured that her Shoppers Advantage membership was canceled on November 4, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’ concerns with her Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in the Great Fun service on August 27, 2015, while responding to an online offer The offer for joining Great Fun was a $rebateThe Great Fun membership was described to Ms [redacted] at the time of enrollment, including billing and cancellation terms Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the servicePlease be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’ membership was canceled on November 5, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the service.We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason Anderson Customer Relations
This scam continues They say they will refund my costs, but they have not done so The thousands of Revdex.com complaints against this company should be a clear indication to you that this is a SCAM The need to REFUND the money TODAY Otherwise close this as unresolved It's just a scam They do so under several different names Sincerely, [redacted] *** Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in both our [redacted] services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number for each service was provided during the enrollment process Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] canceled her [redacted] membership on September 9, 2014, and a refund of $was issued to her credit or debit card account at that time [redacted] ’s [redacted] membership was canceled on January 16, 2016, and a full refund totaling $will be issued to her account as reimbursement of the fees that she was charged for the servicePlease be advised that [redacted] was billed a total of $for the [redacted] membership, but our records indicate that she has disputed $of those charges These charges were then charged back to [redacted] We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
I was not informed that Great fun be give my credit card informationHowever were will to refund my $1,, but Shopper Advantage wasn't"t will to gave me a Rte fund I still feel that your respentatives does not out right state that there two different compary If I would of been informed that I was signing with differentCompany that I would not joined shoppers advantage I would like to thank you for refunding both of the members trail fee of $ I don't want any of my personal credit information give out or credit card Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] and [redacted] memberships [redacted] can be assured that his [redacted] and [redacted] memberships have been canceled, and a full refund of the membership fees that he was charged have been issued Please ask [redacted] to allow 7-business days from the date of our initial response for these refunds to post to his credit card account We again apologize for any inconvenience that [redacted] has experienced Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 21, On that date, Mr [redacted] was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining Great Fun was a $Visa gift card The offer related to Shoppers Advantage was $in gas purchase rebates Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] Great Fun and Shoppers Advantage memberships were both canceled on April 30, 2015, and refunds totaling $will be issued to his debit card account as reimbursement of the two $trial fees that he was charged In his complaint, Mr [redacted] also references a $charge to his account Trilegiant Corporation would not be associated with that transactionWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation Our records indicate that Mr [redacted] was enrolled in our Great Fun service on January 1st, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number The offer for joining Great Fun was $worth of rebates for purchases from [redacted] In order to avail himself of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 4-weeks According to our records, two $rebate checks were approved and mailed to Mr [redacted] in February We apologize that Mr [redacted] did not receive these checks in a timely manner These checks have been voided, and new checks were issued to Mr [redacted] Our records indicate that these checks are currently in the process of being cashed In addition, Mr [redacted] ’s Great Fun membership was canceled on January 10th, 2014, and he was not charged a monthly fee for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant CorporationOur records indicate that Ms [redacted] was enrolled in our Shoppers Advantage service on May 18, 2013, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted According to the terms of the agreement for Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership feePlease be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her Shoppers Advantage membership was canceled on June 18, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) me her [redacted] receipts, and I will have her rebates processed by our Claims department In addition, Ms***’s Great Fun membership was canceled on April 1st, 2014, and a refund for $will be issued to her credit or debit card account as reimbursement of the trial fee that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction After researching [redacted] concerns, we found that the most recent check that we processed for her was not sent by overnight mail as we had requested We sincerely apologize for this error [redacted] has recently contacted us, though, to let us know that she did receive the check through regular mail so we will not be requesting for the check to be voided We again apologize for any inconvenience that [redacted] has experienced Sincerely, Jason An [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on January 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, [redacted] ’s Great Fun membership was canceled on February 24, 2015, and he was not charged a monthly fee for the service [redacted] ’s Shoppers Advantage membership was canceled on March 11, 2015, and a refund totaling $is being issued to his credit card account We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Great Fun for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further Mr [redacted] can be assured that both his Travelers Advantage and Great Fun memberships were canceled on October 16, 2014, and he will not be charged a monthly fee for either service Sincerely, [redacted] Customer Relations
[redacted] ***Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are **tisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] *** was enrolled in the [redacted] service after receiving a solicitation which was mailed to select *** customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card The solicitation piece fully and clearly disclosed the terms of the offer The front and back of the check clearly stated that cashing the check activated the [redacted] membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service Our records indicate that [redacted] was enrolled in the [redacted] service on April 1, 2002, after the check for $was cashed We are mailing a copy of that check to [redacted] *** for their review Please be assured that we make every effort to ensure that a member is **tisfied with their membership in [redacted] As such, [redacted] membership was canceled on July 29, 2014, and a refund of $1,is being issued to his credit card account as full reimbursement of the fees that he was charged for the service We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete We apologize for any inconvenience that [redacted] *** may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your assistance and will contact you if this refund is not forthcoming Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: There was nothing explained to me in your "terms and conditions" by your repIf this wasn't your company that sent me the letter in the mail, then someone is forging your companies nameBottom line, it's shady, why would I need to contact the billing company that your company charged me for? Who authorized that charge? Not me, this is why I am reporting it, but good try ducking and dodging the real reason, which is YOU GUYS ARE A SCAM COMPANYHave a good day! Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Ms [redacted] was enrolled in Great Fun and Shoppers Advantage on May 12, On that date, Ms [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining Great Fun was $in [redacted] gift cards The offer related to Shoppers Advantage was a $ [redacted] gift card Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun and Shoppers Advantage memberships were both canceled on May 26, 2015, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the $trial fee that was charged for each service In her complaint, Ms [redacted] also references additional charges to her account Trilegiant Corporation would not be associated with these additional transactions The names of the companies that deducted those fees should be reflected on Ms [redacted] statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact the other companies that billed her to help resolve her concerns We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] , a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers Our records indicate that [redacted] was enrolled in the [redacted] service on April 13, 2016, after making a purchase from [redacted] s and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] which our records indicate she accepted The offer for joining [redacted] was a $rebate for a purchase from [redacted] In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was included in her membership kit or sent to the e-mail provided during the enrollment process, along with her corresponding receipt of purchaseUpon receipt of the completed rebate form and receipt, [redacted] ’s rebate check would have been delivered within 4-weeks Our records indicate that [redacted] ’s rebate form was e-mailed to j [redacted] on April 20, We also show that we requested for another rebate form to be mailed to [redacted] on May 5, 2016, and on May 17, 2016, we received confirmation that the form had been delivered We regret to hear that [redacted] has not received her rebate form in a timely manner In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have the $rebate processed by our Claims department In addition, [redacted] ’s [redacted] was canceled on April 19, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 1, 2015, after being transferred to one of our representatives by [redacted] The offer for joining Travelers Advantage was two (2) $rebates for reservations The offer related to Shoppers Advantage was $in gas purchase rebates Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms***’ Travelers Advantage membership was canceled on June 16, 2015, and a refund of $will be issued to her credit or debit card account Ms***’ Shoppers Advantage membership was canceled on May 25, 2015, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with Everyday Privileges Gold, a service provided by Trilegiant CorporationBy way of background, Everyday Privileges Gold is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in Everyday Privileges Gold on May 5, On that date, she was asked if she would like to learn about a special offer for $in Visa gift cards when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the serviceDuring the enrollment, [redacted] was provided with the terms of the membership in Everyday Privileges Gold Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold As such, [redacted] membership was canceled on February 12, 2015, and a full refund of $will be issued to her credit or debit card accountWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations