Affordable Homes

The Roomstore will be contacting the consumer to pick up the items for repair as this may not be from body oil and will be assist in our shopThe Roomstore was acting on a service report the claimed it was body oil but after further review it may not be body oil we will pick up the item for
repair Thank You The RoomStore

RoomStore had agreed to perform this work and then they didnt show upI feel that they own this repair

The consumer made a payment of on February 2016, The item was not in stock so therefore was not delivered at this time we will be refunding the and any other refunds will have to be field with the bankruptcy courtThank You The RoomStore

The Room Store is still telling me my warranty is expired and I have it in writing that it is a year warranty and it's only been years. unacceptable!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The person who came out said it was impossible to repair that is the reason parts were ordered and about selecting another one well this one was the only one that fit our decor and to be honest I would not want to have the same hassle again. So I will wait for parts and a call the week of August 3rd thru the 8th before I proceed with further action.Thank You[redacted]

The service department has closed down the roomstore is going out of business please refer to our web site for any further information. it will be under the bankruptcy heading.  Thank You The RoomStore

Again ........The consumer made a payment of 586.74 on February 21 2016, The item was not in stock so therefore was not delivered at this time we will be refunding the 586.74 and any other refunds will have to be field with the bankruptcy court. This is all we can do. Thank You  The RoomStore

There are two different side to each story and the RommStore apologizes for your inconvenience and has address the matter with the drivers and the sales people. As for your refund it is being processed and should be done by Friday 11-13-2015. Thank You The RoomStore

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution satisfactory to me.  The complaint was filed the night before The Room Store decided to allow us to pick out new furniture, not sure if the complaint had anything to do with that decision, but we appreciate the resolution made by The Room Store.  Our new furniture has been delivered and the defective pieces have been given back to The Room Store.
Regards,
[redacted]

Again the warranty only covers what was listed on the warranty and the consumer did call in after the 3 years period to report their issue. In our important customer information booklet that’s were it states the RoomStore warrants’ all merchandise that we sell to be free from manufactures defects for a 3 year period from delivery date to the original purchaser. I have also sent copies of this in my 1st response.   Thank You The RoomStore

This is my second response and as I explained in my first response the consumer signed for what she purchased new what she was getting and the RoomStore has done nothing wrong and it seems that they are just not happy with what they purchased. The RoomStore has not received any calls from the consumer to the corporate office trying to work with us. Again if there is any question please call our corporate office.     Thank You   The RoomStore

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have read the response sent to you by The RoomStore and are trying to figure out who wrote this response, as it is sofull of errors and contains false information, as well. We would like the Revdex.com to request a copy of the report submittedto The RoomStore by Anthony, the leather repair person who they sent to our house.  Better yet, to have Anthony, a representative from the Committee of Owners, the Revdex.com and ourselves present to recount exactly what happened.The fact is that Anthony said that the leather was DEFECTIVE and COULD NOT BE REPAIRED.  We did NOT refuse atouch up and would NOT have refused a touch up THEN and would NOT refuse a touch up NOW if that kind of repair were possible.  The leather is peeling, (like a bad sunburn, it can be pulled off, as Anthony demonstrated), which was why he said that there was no way that it could be repaired, and in his words, "Both couch and loveseat need to be replaced...they cannotbe repaired".  NO OFFER TO TOUCH UP OR REPAIR THE LEATHER WAS EVER SUGGESTED.Beyond that, here are some minor discrepancies in the response from The RoomStore:1) I, ([redacted]), did not Call them with a complaint...I VISITED the store, told them the problem and they gave me    the address of the Committee of Owners so that I could write to them...which I did.*2) Our problem was that the leather was "peeling", there was no mention of fading...we can detect no fading and we have no    idea why that was stated in their response to my complaint.3) Our initial concern was with the couch ONLY, (not "THE ITEMS", as their response stated.  (We had no idea that the     loveseat was peeling, that discovery was made by Anthony while he was in our home.) So, you can see why we wonder who put together the response that was sent to you.  Again, we think this could all be clearedup by speaking to Anthony, but we would not want his job to be on the line.  We would be very willing to have this set looked at by a third party...a leather repairman not employed by The RoomStore...to see if he came to the same conclusion, i.e., that the leather is defective and cannot be repaired.  And we are not opposed to having it repaired, if that is deemed possible.Our only stipulation would be that if the leather continued to peel, that The RoomStore would concede that the leather is defective and replace the set or refund our purchase price. We stand firm in the belief that IF the leather is defective, the set should be replaced under The RoomStore's "QUALITYGUARANTEED" policy.  What other interpretation could there be to the term "Quality Guaranteed"?Sincerely, [redacted]I have copies of all three of the letters that I sent to The RoomStore and will send them to you upon request.
Regards,
[redacted]

[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The RoomStore would like to apologize for the delay with the parts order we have had problems with getting the parts but we have now been told they should be here by the end of next week. (August 3rd to the 7th). We have offered to bring items into our warehouse to repair and have offered a...

reselection and the customer refused. At this point we are at the mercy of the manufacture. As soon as we get the parts we will contact the customer.     Thank You   The RoomStore

The RoomStore has filed chapter 11 bankruptcy and can not refund the money at this time all we can do is to repair the items that are defective until we have a ruling from the courts. I do apologize fore the inconvenience this has caused our customers. Also we do not know about the 5 year extended warranty. Thank you The Roomstore

The consumer purchased over a year ago she has had service repairs have been made they have spoke with store managers and customer services managers emails were received this is why the consumer was allowed to reselect to a different piece. As for the delivery there would be a fee if that was the...

only items going to [redacted] hover we will call the consumer and if they are willing to wait for other deliveries we will deliver for free. The consumer has been contacted and was offered that option.   Thank you     The Roomstore

The RoomStore would like to apologize for the delays with your product and with the lack of information that was given to you and for the sales person who should have been following up with you. Some of our manufactures give us an estimate on the arrival time however this may change. I do know that...

your item should be here by the end of next week.   Thank you The RoomStore

The RoomStore has filed chapter 11 bankruptcy and can not refund the money at this time all we can do is to repair the items that are defective until we have a ruling from the courts. I do apologize fore the inconvenience this has caused our customers. Also we do not know about the 5 year extended...

warranty. Thank you The Roomstore

TThe account would be listed under [redacted] at the address given on the complaint. Forgot to specify that on the initial complaint. She had bought them as a housewarming gift for us.AAddress is [redacted] [redacted]Surprise AZ 85379