Affordable Homes

At this time it is in the hands of the courts and the RoomStore has no say at this point however as the courts let us know what we can do we will be contacting our customers.  Thank You  The RoomStore

We have pick up the items and have repaired back up to manufactures standards.  We will continue to honor our warranty and take care of any problems that fall under the warranty this is what the consumer wanted. All leather will fad with usage and there are many grades of leather at this time we have taken care of the item and will take care of any future problem that fall under the warranty. Thank You The RoomStore

The RoomStore would like to Apologize for the delay in the furniture from the manufacture we have been in contact and show the items should be here the 1st part of November. We have no control over the manufactures as we are at the mercy. Thank You  The RoomStore

I have been through renovations before and this experience by far exceeds anything in the past. The team provided clear communication throughout the process and everyone who entered my home were friendly and very courteous. The quality of the products and the workmanship are outstanding and we even came in under budget. I wouldn't hesitate to work with this team again, truly outstanding service.

The Roomstore has filed bankruptcy please see our web site at  http://arizonaroomstore.com/ for more information on warranties. Thank You The RoomStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Requesting reopening this complaint due to recent information I received from company as follows:Chair was sent in for repair on Friday: 7/18/15.Wrong chair was delivered on Monday: 7/20/15.Correct chair was to be delivered: Tuesday between 8 am  10 amNo one showed, called company several times and kept getting run a round.  Finally talked to someone who advised that the faded spots were re-dyed and will be delivered later today.I questioned this as real leather, as I was told when purchasing, does not fade.  She then informed me that the chair is not real leather but instead it is a leather blended material and not true leather.  I informed her that when purchasing the chair my wife and were informed this chair was in fact leather and that I had called the salesperson re. the faded areas and he said that this is cow hide leather and it has a tendency to do this. She stated she was sorry about that, so I said that I would like my money refunded or a real leather chair for replacement.  She stated she could do nothing about that....I  would also like to state that we paid extra to purchase a leather chair and this is evidently not what we received by their own admission.in closing my resolution to this problem is:1.  Replace chair with a true leather chair.2.  Refund full purchase price.Regards,
[redacted]

The consumer purchased items in March of 2010 and called in with a complaint that the items were peeling and fading in 2015. The items in question only have a 3 year warranty on the leather which is stated in our important customer information pamphlet. The extended warranty covers only what is...

listed and peeling and fading our not on there. As a courtesy we sent out a technician to see what could be done and the customer refused and type of touch up. I will enclose a copy of the warranty and the pamphlet. Thank you The Roomstore

The Consumer is reselecting on her items so I really don't understand why there is a complaint and if there is a misunderstanding please call customer service at ###-###-####Thank You The RoomStore

The RoomStore would like to apologize for any inconvenience this had caused our customer. As we are at the mercy of the manufacture and cannot control when they will ship us the item. Every time we call they give us a projection date and that date keeps changing and this is what we go by. We...

are in contact with the manufacture weekly and will contact our customer as soon as we get the merchandise.  Thank You  The RoomStore

The Roomstore has filed bankruptcy please refer to our web site for any further information on warranty work.  http://www.arizonaroomstore.com/ Thank You The RoomStore

The roomstore has filed chapter 11 bankruptcy and will be reorganizing and hope to have your last item soon. At this time I can not tell you if or when it will come in we do apologize for the inconvenience.Thank You The RoomStore

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your response, but it is disheartening to watch The RoomStore's TV commercials about the "massive liquidation selloff' knowing that in good faith I made an agreement to buy that bed at full price and that The RoomStore doesn't have to uphold the "reselect" part of their agreement, instead selling off beds and other merchandise that I would like to choose from. Per the "reselect" option, I would not get a refund and can only receive store credit towards another bed and/or other items in the store. Please allow me to do this or, due to The RoomStores new circumstances, please allow me to return the bed completely and to cancel the agreement altogether for a full refund of the $433.29 (10%) down I paid already for the bed. Thank you.

The above referenced customer came and the store and wanted her monies back because her name was not embroidered on her jacket; just her logo was embroidered.    My girl ran the refund for the name however upon closing out for the day she realized that she had not...

refunded the customer for the name; but had run the charge again.   My honest employee called the customer to let her know that she had made a mistake and would be refunding the amount to her card.   She alerted me right away and I called or cc processing company.    They told us it might take 2 - 3 days for the customer to see it however they sent me an emailed confirmation.    The customer called screaming and swearing at me (Dawn [redacted]) as she was at my staff member when she was in my store.   I told her if she did not stop yelling and screaming that I would not speak with her further however it had been processed.    This customer continued to curse and scream as I had indicated; I hung up the phone and terminated our conversation.    Her boyfriend called me back a short while later and spoke with me very professionally.    I assured him that the cc company had been alerted to the mistake and the $6.47 was being refunded to her card. We had received an email confirmation.     We will no longer accept business from this customer.

The consumer had items delivered March 25th 2012 they also purchased and extended warranty with the items.  The 5 year extended warranty covers only what is listed on the plan I will enclose a copy of the warranty. Peeling and fading are not listed on the warranty there for would not be...

covered. The RoomStore warranties all items for 3 years against manufactures defects and the consumer called in to report this after the 3 years. AS for the chair-a- medic I can not see how they could determine any out come from just pictures. AT this time The RoomStore has stood behind ether warranties and policies if there are any further questions please call our customer service at ###-###-####.   Thank You The RoomStore

The consumer can refer to our web site about the extended warranty as we are in bankruptcy and are no longer receiving parts from any manufacture and we can not order any parts from the manufacture. We do apologize for the inconvenience of the bankruptcy. The RoomStore

The Roomstore has filed bankruptcy and the courts will be deciding what we can do with our customer who have a warranty with us however at this time I do not know what can be done. As soon as we hear from the courts we will have more answers. The RoomStore would like to apologize fro the...

inconvenience.  Thank You  The RoomStore

The RoomsStore had went to the consumer house to pick up some items and at the time of pick up the driver forgot to get the two counter stools. When the driver returned he did ring the door bell and knock on the door the consumer refused to answer the door he also tried to call the customer. When...

the store talk to the customer they told them that they gave the counter stool to the driver. This was then verified later not to be true and the consumer returned the items to the store. Their refund will be processed and returned to them. As for the items that the customer refused they have been redeliver to other customers with no problems and the warranties were on the documents that were signed by the consumer. We do apologize for any inconvenience this may have caused our customer and we have spoken with the driver about this situation. Thank You  The RoomStore

I do not know how the consumer saw the same item on the floor as we no longer carry the item and the parts are on order with the manufacture and again the consumer did not want any other option so at this point we are waiting for the manufacture to send the parts.     Thank You   The RoomStore

The consumer in their reply show that they do have a copy of the 5 year warranty and under the heading plan covers upholstered fabric and leather furniture and it list what is covered. The fading and peeling of the leather is not listed there for it would not be covered. Thank You The RoomStore