Affordable Homes

The Room Store would like to apologize for any inconvenience we have caused our customer and because of the inconvenience the item in question has been exchange.  Thank You  The Room Store

The RoomStore would like to apologize for any inconvenience for the delay in receiving their parts. They do come from over seas but we have received the parts and have the item scheduled to be pick up for repair. Again we do apologize for the delay. Thank you The RoomStore

I cannot believe you have the nerve to call us LIARS! We spent a ton of money with the roomstore over the years and to see how you treat customers is shocking! I will be sure to let every complaint board there is know it as well! YOUR delivery drivers have done quite a number on things. WHen they delivered the beds they broke the sign with our house number one it and the porch light. We didn't complain and decided it is just an accident. They PURPOSLY brought the WRONG bed 3 times!!!! THey tried to get us to accept it and the salesmen even made us take a picture to prove it was wrong! You try to cheat people it seems in hindsight now. After seeing how you act with this small table and 2 chairs…. it is obvious. You decided you got all the money from us you can and now want to steal and call us liars! That is shady business practice. They also scratched the patio brick with this table when they moved our old table outside. I had to hire someone to clean the tile floors which is not cheap it is Saltilo after your deliveries kept coming since they came so often with the WRONG thing or damaged items. SO, in your response, which, I need to comment, is TERRIBLE Grammar and not written correctly. I question if a manager or anyone with a kindergarten degree wrote it. …. You say in your response you since have given the table and chairs to someone else. They had dings and scratches and a terrible spot on top. THe legs also wobbled and were not right. THe delivery guy told us to put paper under it! A NEW TABLE!… FYI, IT WAS ALSO THE WRONG TABLE! We ordered marble and got a plastic one! Some people may be ok with things damaged I suppose. I highly doubt it and will now call YOU THE LIARS since it is obvious you are. You are lying to whoever got the table as it is NOT new you left it at our home overnight and it was not completely new! YOU ARE CROOKED LIARS!The delivery driver banged so much on the door and windows and rang the bell non stop for 45 minutes AFTER picking up EVERYTHING. HE was looking in the windows and trying the doorknobs! He was going to just walk in and why since he got EVERYTHING and I have a SIGNED PAPER PROVING THAT!!!!!!!! WE showed the store that so LIARS again! NO I'm not going to answer the door to crazy men who have no reason to come back to my home! THey also NEVER called except to leave a message of them banging on my door! OMG that is crazy and rude. I think I will call the police and have them take the fingerprints since they also tried to break in the window and it is still there! I guess the sherif needs to get involved since your delivery people are using the trucks to harass and break into the homes of people they deliver from. They were mad they couldn't get in and then LEFT the 2 chairs so close to our door we couldn't get out. Now we see you wanted to say we never returned them and the drivers wanted an excuse as to why they were trying to break into our home!You don't take hands and put them next to your face and peek in windows, ring a bell over and over until the batteries are dead and literally non stop for 45 minutes while banging on the door. Then come back later in the evening and do it all over again! There is something shady there as well.  As for the refund you have refused to give us….. we have not seen it and you yourself state here that you not only got the items back (which we had to BRING YOU)…. but that you RESOLD them to someone. THAT IS FRAUD! GIVE US OUR MONEY BACK NOW!!!!!!!!!!!!!!!!!  Our salesman was MOON. THe manager was Jeff and Alex and the girl who was on the phone I first tried to get help with was Ashley. I'll throw you all out there if you want to call us liars and steal our money! I find it horrible that after we spent thousands of dollars in the past couple of months and were nice as could be that you would lie about things and steal our money!  We told MOON we did not want the extended warranties, (we know the ROOMSTORE is not good for them especially now we see that), they are on there but we didn't get ANY paperwork until last week. He walked around and blew us off until I had to get my son and told us to come back for it….. we finally got it but had to fight for that. We were not given the paperwork or able to see what we were charged for until Oct 29th which at that time we again told him we didn't want the leather kit (we brought that back to the store as well) or the warranties …. we told him we told him at the time of the sale we didn't want them…… he just said we only had 5 days to cancel them………….. we didn't know we were charged for them since we had SAID WE DIDN"T WANT THEM!  I also told him we did NOT need the $99 leather kit which we got when they delivered it. We asked for money back and he tried to say it was free. It was not. He also said we only had 5 days to cancel the warranties and kit. We never knew we were charged for them because we we're refused paperwork which…… had been redone and charged different for different things. I do not know if the roomstore wants me to get the attorney involved that was helping in the other transactions or if you want to give the money back for the table and chars NOW and also the warranties and leather kit (FYI we never got anything leather so why the kit…. trying to rack up our [redacted] and steal again!)…….. I will be contacting our attorney ([redacted]) if I do not get my money back and hear from you in the next 3 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, while there is a listing of what is covered on the 5-year warranty, there is nowhere on any of our paperwork that states that the warranty on the leather ends in three years.  It is NOT STATED.  Just another loophole to catch someone who thinks they have a valid 5-year warranty for which they paid $229.    Judging by the other complaints read on Revdex.com's site, Roomstore has a hard time covering any of their warranties.  Now the 5-year warranty which we purchased included a UV3 kit which states right on the bottle "When used regularly, it will keep leather soft, supple and prevent drying or cracking."  it also states it s a highly effective and easy-to-use formula that conditions without clogging the pores of leather.  Since none of the other pieces (Couch, rocker-recliner, and the other half of the contested loveseat) are showing any wear and tear, it is obvious that this piece has defective material.  Defective period.  Not misused or abused.  RoomStore should back that up, especially since it does not say coverage ends at the three year mark.  We discovered the splits just before the 3-year mark but thought we had a 5-year warranty.  This case will be taken to Small Claims court if this is not taken care of satisfactorily.
Regards,
[redacted]`

Complaint: [redacted]
I am rejecting this response because: The owner Dawn is lying about how her employee Hailee supposedly called me to tell me about an error made debiting my account. No ONE from the cop and fire shop bothered to call me and tell me and I believe they were going to try to keep the money what kind of business owner doesn't call a customer for a mistake made on their bank account ? I was the one who called the store asking for the owner because I checked my account and noticed that I did not have a refund instead I had a charge from them so she is being dishonest . When I told Dawn about the error she told me that she knew and asked me for my credit card information, which leads me to believe that she never contacted the cc processing company and she never told me that Hailee called me . Why would I call this unprofessional place of business inquiring about my refund if I had allegedly spoken to Hailee? It makes no sense. I did become upset bc they knew about the mistake and never contacted me which also leads me to think that if I never called them they would have kept my money. Once I got upset and asked Dawn why they didn't bother to tell me she hung up on me. No customer service skills at all and very rude of an owner to do. I had not even given her my credit card information so I called back and they would not answer my calls finally I got in touch with her again and she told me that she would cal the cc processing company . But before she told me she had already supposedly called . Another lie.  I called my credit card company and they reviewed my bank account and confirmed that no refund had been initiated and no cc processing company had initiated a credit back toy account so Dawn had never even called them . Dawn also threatened to call my boss at my place of employment to get me in trouble and slander my name at work  and have me discliplined . What kind of professional business owner tries to discredit a law enforcement officer and attack my integrity at the My professional work place. I think Dawn showed a lack of maturity and professionalism and should have handled her business and not made it a personal attack on me and my workplace. It's a shame that a business owner would take it this far after making so many mistakes with not completing my order correctly or refunding my money correctly . This store would never have the privilege of getting my business again or the business of any of my coworker. I am extremely dissatisfied and disappointed on how I was treated as an officer of the law it was totally disrespectful. 
Sincerely,
Juana [redacted]

Although the owner, Dan, seemed very nice and well intentioned, my experience with his kennel was a nightmare. I dropped my two dogs off with trust and confidence that my dogs would be taken care of. My other kennel was full, so I decided to try this kennel after speaking with Dan on the phone. He reassured me they would be taken care of and at anytime I needed an update of how they were to text him and he would respond. I expressed how important it was to board them together as one is a chocolate lab and the other is a chihuahua. The chihuahua has never been kenneled and I didn't want her to have too much anxiety. Everyday I would text Dan, and everyday he would respond with a positive text letting me know they were doing well. Upon my return, I was arriving late and had my father-n-law pick the dogs up. When I let Dan know it wouldn't be me picking the dogs up, he sent a text explaining that my lab had been experiencing diarrhea for THREE DAYS!! This is after me asking daily how they were doing and him responding with good health reports!! When I got home, my lab was a nasty mess. I had to bathe her twice just that night to remove the feces from her fur. Her bed was also caked with feces. The pads on her feet were red and sore, and one actually had puss oozing from it. She had easily lost 10 pounds,and was obviously dehydrated. I'm very grateful that we picked her up when we did. Who knows what would've happened if she'd continued to stay there. It took me two days to get her back to normal. Only to see that my chihuahua had contracted the same thing. We decided to call Dan, and when we did, he instantaneously admitted to having another sick dog in his kennel. He KNOWINGLY allowed other dogs in his kennel with a contagious dog!! When we called him, he wasn't even surprised. It's as if he were expecting our call. He admitted to allowing my dogs in the same free run space as the other sick dog and also admitted to separating my chihuahua from my lab after I specifically requested that they not be separated!! My chihuahua is on day two of this now, and we have just been informed that my father-n-laws dog is now sick with diarrhea as well. Although he issued a full refund, I am highly disappointed and concerned for other patrons with healthy animals. I would absolutely NOT use this kennel.