Affordable Spa Covers

Custom Hot Tub cover was designed larger using lower quality gauge material. We are both at fault, and I tried through emails to come to a fair resolution. I provided old cover measurements which turned out to be a bad idea, because they used a lower gauge and quality outer material. The y are also at fault, because the cover is 3/8 inch larger than the measurements provided. So, collectively, the cover is too large.
I can provide the printout showing email communications. I can upload if option is available.

According to the website the expected delivery for orders is approx. 2.5 weeks. Placed my order on 6/20/2017 and did not receive until 7/20/2017, my disappointment is that if you are not truly providing the product within time frame DON'T advertise as such, I needed this product within the specified time and had I known it was not possible I would have not ordered with this company.

Would not deliver cover as ordered. Would not take direction on it's completion, rude, canceled order, did refund, but it took 5 weeks to not build.
I ordered a 5 sided (corner cut) spa cover online. Over a week later, they sent a note saying it was going into production. 4 weeks after that, we got an email saying the measurements didn't work. ("if we use the cut corner measurement, then one leg is 10" shorter and the other is 10" longer") I explained to them that this was simple geometry and the fellow doing the work just needed a little schooling on this simple process. I further explained that the cut corner (5th side) was unimportant. Just make a rectangle with 90 degree corners, measure 36" down one side, 62" down the other and draw a line between the points. Viola' the remainder is 46"! I explained that I wanted to help, but did not appreciate waiting 4 weeks to find out they had no idea how to do simple math. To this I got a passive aggressive response from Stacy, who is more concerned with the employees than any customer. She was a *** with limited math skills herself, so it all came to nothing. I explained how to do this a dozen times in emails and on the phone, but they decided that I was too much trouble or too picky and declined to do my cover after 5 weeks. All I asked was for someone who was not an it to train these guys on what constitutes a minimal math problem that they run into all the time. I asked them to take a piece of paper and cut it to scale and it will work just great! No wonder they have complaints! Taking $12 in foam, wrapping it in cheap vinyl and selling it for hundreds... That's great and more power to them, but to disrespect a customer who offers a real solution and tries to help, that's just way beyond ignorant. I'll find a cover, that's not an issue, but be aware that if you have a complicated cover or if you want it this century, you will be disappointed, deeply disappointed.