Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 13, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

(The consumer indicated he/she DID NOT accept the response from the business.)I'm not satisfied with the refund they gave me, even though I agreed to that, I told them, and I have it in writting that I was going to accept that but also I was going to elevate a complaint because the reasons of what Airbnb justified their partial refund lacked legal fundaments. And I quote "Also, when it comes to damaged items (as you may have noticed when opening the Resolution Center) we ask you to let us know how old the item is as depreciation must apply.As such, when the receipt was provided for the new sink we considered all of the above and made our decision.I offered you the Host Guarantee agreement because I wanted to process the payout faster as it may take a while until the payment from the security deposit comes in.However, please know that no matter if you pursue reimbursement through the Security Deposit or through the Host Guarantee the process of analyzing the situation will be the same. ( we'll be considering documentation and information coming from both sides and age of the damaged item)"I'm still expecting the $60 remaining for the bathroom sink a guest broke.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have made things right!
 
THANK YOU SO MUCH for your assistance! It is so appreciated and we are happy with the resolution! It probably wouldn't have happened if it wouldn't have been for you so again THANK YOU THANK YOU!Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

February 9, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
In the same response 2 different first names were used as the author... shameful.
This will all be in my book documenting AirBnB scams across the country and the support staff and admin who tolerates it.
Thanks for taking such good care of me.
Sincerely,[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 14, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
Sincerely,
 
 
[redacted]
 
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 8, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
 
Sincerely,
 
[redacted]
 
 
Airbnb

Complaint: [redacted]I am rejecting this response because:
 
There is no resolution provided in this message 
 
 
Sincerely,[redacted]

Thanks so much for your patience throughout this process.
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Best, 
 
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [they have given me a full refund.] thank you,Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I pressed too hard for them and the permanently banned me from their company. Sincerely,[redacted]

Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide
the email address, telephone number, account name and/or reservation code associated with this issue....


Sincerely,
 
[redacted]
 
 
Airbnb

June 20, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  [redacted]
 
Re: Case #  [redacted]  
 
 
 
We have reviewed the facts related to the case number [redacted] and considered the proposed...

resolution.
 
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
Sincerely,
 
[redacted]
Airbnb

April 13, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy,...

I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2015/09/25) */
September 25, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] H
Airbnb

We are sorry to hear that the complainant is disappointed in our original response to the case.
 
We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in her future endeavors.
Sincerely,
 
 
[redacted]
 
Airbnb

Initial Business Response /* (1000, 11, 2016/01/06) */
January 6th, 2016
[redacted]
Revdex.com Inc.
[redacted]
Re: Case #[redacted]
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy, I directly followed up with the complainant on January 6th, 2016 to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him/her the best in all his endeavors.
Sincerely,
[redacted]
Airbnb
Initial Consumer Rebuttal /* (3000, 13, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The solutions they've proposed shows confusion and lack of understanding of the problem they've created and doesn't credit me money that they owe me.
The very fact that it took them a month to produce any kind of response shows how much they value people who rent their own houses for AirBnb clients. It's a shame!
Final Business Response /* (4000, 15, 2016/01/18) */
We are sorry to hear that the complainant is disappointed with our response.
As the below information is publicly searchable, I am providing it for reference.
Unless valid tax treaty benefits have been claimed on a W-8BEN, Airbnb is required to withhold 30% on all payouts from US listings hosted by non-US persons and remit the funds directly to the IRS. At the end of the year, Airbnb will report the total amount withheld and earnings on a Form 1042-S.
IRS guidelines regarding mandatory tax withholdings and all U.S. Federal Tax information can be found here:
- https://www.airbnb.com/help/article/510
- https://www.airbnb.com/help/article/481
- https://www.airbnb.com/help/topic/248
The IRS requires that we mail Form 1042-S by the end of March. The Form 1042-S will be sent in the mail at the address that is entered when tax information was submitted.
We encourage all hosts to speak with a tax professional or reputable online resource for their particular tax needs including how to complete the appropriate tax form (W-9, W-8BEN or W-8ECI), as applicable.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb
Final Consumer Response /* (4200, 17, 2016/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I filled out tax information on their web form I was never notified that they deemed it "incomplete". They didn't withheld taxes at first and only started to do that with my largest payout. Even then they didn't tell me that there was a problem with my form, they just took 30% of my payout without any explanation. Later they blocked access to my account so now I cannot even change the address where they should mail my tax forms.

June 7, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  [redacted]
 
Re: Case #  [redacted] 
 
 
 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In...

accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
Sincerely,
 
[redacted]
Airbnb

Initial Business Response /* (1000, 9, 2015/11/02) */
November 2nd, 2015
Maite [redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
I have reached out directly to the complainant to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb
Initial Consumer Rebuttal /* (3000, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They offered $25 as a good customer sservice and now they added another $ 200 to use on a future airbnb booking. Still I have not heard as to how they will protect the consumer when the landlord decides to cancel the contract for something the knew about it. There should be a clause where the consumer would be compensated by a percentage of the amount paid. The lanlord should place their credit card as a security also.
I would appreciate a credit issued in a form of a check as I dont feel confortable utilizing airbnb when they dont have our backs.
Final Business Response /* (4000, 13, 2015/11/06) */
At this time, we have issued our final decision.
The user had been fully refunded & no further compensation can be provided.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb
Final Consumer Response /* (4200, 15, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not been fullt compensared. I have though, received monies I had prepaid in full and with no interest for 2 monts.
I am surprised and still wondering why people would rent ant space from your company when you are not backing the tenants in no wat shape and form and still allows the Landlord who caused all this problems to continue posting other properties snd scam people.
It is a shame.