Airbnb, Inc.

We are sorry to hear that the complainant did not receive our emails. The emails were sent to the email address we have on file that the reservation was booked under. 
I re-sent all correspondence to the complainant to the address provided via the Revdex.com complaint on May 27th, 2016. 
We regret any inconvenience that this may have caused the complainant and wish him the best. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The issue with the company is not resolved. They misrepresented the rental property and they have not refunded the money for the time I didn't stay in the sub-standard dwelling. They need to refund the $348.00 that is owed to me. Thank you!
Sincerely,
[redacted]

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Be well, 
 
 
[redacted]
 
Airbnb

July 6, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  [redacted]
Re: Case # [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

On July 7, 2017  and April 20, 2017 Airbnb has responded, stating:
"I hope this message finds you well. My name is [redacted] and I'm a Supervisor at Airbnb. I am contacting you about your Revdex.com case #[redacted]. I originally contacted you via email on April 20 to schedule a time to call you. If you would still like to speak on the phone, let me know when a good time to call would be. I am available until 6pm PST/9pm EST today and from 11am PST/2pm EST - 6pm PST/9pm EST tomorrow. I will be available next week from Tuesday - Friday.As for the review, the answer remains the same. We cannot remove it since it does not violate our guidelines. I understand this is frustrating because your guest broke house rules, but Airbnb as a third party platform is not able to enforce house rules not written into our Terms of Service or our Standards and Expectations policies.The $150 credit in your account has now been retroactively applied to reservation [redacted] in Hicksville, NY and your Paypal account has been refunded. You should get the funds back in the next few hours.Please let me know when a good time to call is, if you would still like to speak."
There has been no response both attempts and we consider this case closed.
Thanks so much for your patience throughout this process.
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Best,
 
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This issue has been resolved so we can close this case. Thank you. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
no one from Airbnb has contacted me.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I was not contacted. Still waiting for resolution.Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/07/18) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy policy, an Airbnb representative is...

following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

May 3, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
I replied the message already. I didn't see anything new.
Sincerely,[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 25, 2017 and a refund in full has been issued.  
 
We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 2, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
 
Sincerely,
 
[redacted]
 
 
Airbnb

Complaint: [redacted]I am rejecting this response because:I would like to give the reservation code to Airbnb. [redacted] This was our reservation codeSincerely,[redacted]

Initial Business Response /* (1000, 12, 2015/12/09) */
December 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
The complainant received an explanation of his account on November 3rd, November 4th & November 17th to the email address on file.
We are unable to provide any further information to the complainant at this time.
For more information, please see: www.airbnb.com/terms.
We have issued our final decision in this matter.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] B.
Airbnb
Initial Consumer Rebuttal /* (3000, 14, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is deceitful in that there was no substantively meaningful "explanation" of any kind on explanation November 3rd, November 4th & November 17th as the response suggests. AND NONE OF THESE EMAILS SAYS WHAT I ALLEGEDLY DID WRONG TO VIOLATE THE TERMS OF SERVICE (presumably because I did not violate them). The Nov 3 email simply informed me that airbnb was in receipt of a request for information from a government agency. The Nov 4 email tells me to contact the government agency for more information. And the Nov 17 email informed that my account was being terminated for violation of the terms of service and specifically stating that airbnb maintains that it is "not obligated to provide an explanation as to the action taken against my account." This is not only bizarre but has harmed me. I have the emails and will email them to append to my Revdex.com complaint. I did not violate the terms of service with airbnb and they have harmed me.
Final Business Response /* (4000, 22, 2015/12/22) */
We have issued our final decision. We are unable to assist further as this matter is closed.
[redacted] B.
Airbnb
Final Consumer Response /* (4200, 24, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not propose a resolution nor respond in any substantively meaningful way. Essentially they "blew me off."

Complaint: [redacted]I am rejecting this response because: I [redacted] regarding the interest that was charged because of their errant fraudulent charge to my credit card.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/11) */
August 11th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint XXXXXXXX...

and are currently reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Airbnb has already had over a month to assess my claim.
Final Business Response /* (4000, 13, 2015/09/18) */
September 16th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative has followed up directly with the complainant to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb
Final Consumer Response /* (2000, 16, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 18, 2017.  
 
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
Sincerely,
 
[redacted]
 
 
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for your kind assistance.  You offer an excellent service.Sincerely, [redacted]