Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 18, 2017.  
 
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
Sincerely,
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 12, 2015/12/09) */
December 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
The complainant received an explanation of his account on November 3rd, November 4th & November 17th to the email address on file.
We are unable to provide any further information to the complainant at this time.
For more information, please see: www.airbnb.com/terms.
We have issued our final decision in this matter.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] B.
Airbnb
Initial Consumer Rebuttal /* (3000, 14, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is deceitful in that there was no substantively meaningful "explanation" of any kind on explanation November 3rd, November 4th & November 17th as the response suggests. AND NONE OF THESE EMAILS SAYS WHAT I ALLEGEDLY DID WRONG TO VIOLATE THE TERMS OF SERVICE (presumably because I did not violate them). The Nov 3 email simply informed me that airbnb was in receipt of a request for information from a government agency. The Nov 4 email tells me to contact the government agency for more information. And the Nov 17 email informed that my account was being terminated for violation of the terms of service and specifically stating that airbnb maintains that it is "not obligated to provide an explanation as to the action taken against my account." This is not only bizarre but has harmed me. I have the emails and will email them to append to my Revdex.com complaint. I did not violate the terms of service with airbnb and they have harmed me.
Final Business Response /* (4000, 22, 2015/12/22) */
We have issued our final decision. We are unable to assist further as this matter is closed.
[redacted] B.
Airbnb
Final Consumer Response /* (4200, 24, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not propose a resolution nor respond in any substantively meaningful way. Essentially they "blew me off."

Complaint: [redacted]I am rejecting this response because: I [redacted] regarding the interest that was charged because of their errant fraudulent charge to my credit card.Sincerely,[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 2, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
 
Sincerely,
 
[redacted]
 
 
Airbnb

Complaint: [redacted]I am rejecting this response because:The issue has been active for over 6 months and in that time we were given every assurance that the loss of rents are to be paid out through the host garranty. As we continued to move through the claim the case worker was given the bookings we could not accomidate . Then since through the actions of the guest the home was left inhabitable and the case worker took down the listing . This was a attempt to reduce the loss since ultimately later explained they account for only confirmed bookings but if the listing is removed a booking can never be archived therefore constructively eliminating that remedy for loss of rent. Then I had noted initially another platform has a confirmed booking also and was sent over to which was told would also be compensated to later be removed as the case worker claimed only bookings confirmed on thier (air BnB ) site. With months of delays on thier part having [redacted] inspect and prepare a report we were again told it would take months , I again reiterated that I was assured I would be covered for the loss of the rents. As the case worker kept delaying was assigned to another in the company and With all the delays . I requested when rejected AAA arbitration as I am absolutly certain will be successful if given a opportunity to show the timelines and occurances that the actions and the terms to which after requested never forwarded will be dismissed as it is a one sided condition to which a equatable result can never be obtained. Now to further in response to the Revdex.com states the same will take months but all documentation is submitted the first two case workers closed the case after repeated attempts to open and instruct on binding arbitration I now see the same delayed response and in light of the past workers expect the delay will not result in a fair decision but am willing to continue to work towards a resolution and ask that this case be accelerated and not to continue to be sidelined as in the past half year Sincerely,[redacted]

July 20, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #   [redacted] 
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant on April 25th, 2016 to address his concerns.
We regret any...

inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:[redacted]

Initial Business Response /* (1000, 7, 2015/06/15) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] C.
Airbnb

April 21, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 7, 2015/06/09) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] C.
Airbnb

Initial Business Response /* (1000, 8, 2015/08/11) */
August 11th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint XXXXXXXX...

and are currently reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
American Express Card I used to pay to AirBNB took my claim and refunded the money. So at this point my only concern is that I want to be able to leave a feedback on the AirBNB page to inform the future customers of a potential problem.

Complaint: [redacted]I am rejecting this response because: they have not offered a response. I would like to know why a woman reserved a place listed on Airbnb but paid for it outside of Airbnb, violation of the TOS got a refund after she discovered the listing was a fake. She paid no money to Airbnb but they still have her a refund.
 
But when I use $435 gift cards issued by Airbnb and confirmed as payment methods by Airbnb, cards that  Airbnb pays [redacted] to deliver, the company Airbnb pays to provide their almost all of its cloud computing, database management, payment processing and more, the company that Airbnb pays to sell it's gift cards, to pay for a reservation, Airbnb fails to apply the Airbnb confirmed payment to my reservation causing me to lose my place to stay and be stranded on my BIRTHDAY because Airbnb has locked my account after  being lied to over and over again I can't get my money back or be allowed to use them for Future trips. Is it because I didn't miss out on buying an overpriced wedding dress? Or because I didn't go to the media. I can't do anything about the dress but I can contact the media. It's what I did for a living before being run over by a 5000 lb SUV. Happy to do it.
 
ISincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Since the complainant's last rejection, this issue has been confirmed resolved as of July 9th. 
We regret an inconvenience that this issue may have caused the complainant and wish her the best in her future endeavors. 
Sincerely,
Tina B. 
Airbnb

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

September 20,2017Revdex.com Inc.[redacted]Re: Case # [redacted]We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.On September 4, 2017 Airbnb sent the...

following to the guest:  “Hi [redacted],We've received your email and understand your concerns with regard to the unauthorized and/or unrecognized charges on your card.Using the information you’ve provided, we were unable to locate or identify this transaction in Airbnb’s payment processing system. Please double-check the transaction details you provided and let us know if there was an error or if you can supply additional information.If the information provided is correct, we recommend that you report the charges to your credit card company and work with them to secure your account if you haven’t done so already.We sincerely apologize for the inconvenience this has caused. Please let me know if you have any further questions or concerns.Best regards,[redacted]”We have issued our final decision for this case and we will disengage from further discussion on this topic.Best[redacted]Airbnb

We are sorry to hear that the complainant is disappointed in our response.
 
We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
 
Airbnb

Initial Business Response /* (1000, 5, 2015/09/09) */
September 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint XXXXXXXX...

and are currently reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted] B.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will wait for further response
Final Consumer Response /* (4200, 11, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is insincere and there's no explanation of what actions had been taken.
Final Business Response /* (4000, 13, 2015/10/19) */
We are sorry to hear that this was a disappointing response.
An Airbnb supervisor reached out to the complainant on September 21st, 2015 to the email address on file with an explanation of our decision.
We do apologize for any inconvenience that this matter may have caused and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb

Complaint: [redacted]I am rejecting this response because: I of course still have not spoken with anyone.  AirBnB please call BEFORE you attempt to close the complaint, not after.Sincerely,[redacted]