Airbnb, Inc.

August 31, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #   [redacted] 
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 7, 2015/05/05) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] C.
Airbnb
Initial Consumer Rebuttal /* (2000, 9, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Airbnb refunded the VAT charge they mistakenly charged me approximately one month later. I am disappointed it took so long and a lot of effort to clear up what should have been a pretty simple matter, but I am thankful that the Revdex.com helped me get my money refunded.

July 18, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case #  [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
I can confirm today that...

their account has been deleted to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 16, 2015/08/10) */
A member of the Trust and Safety team was in communication with the complainant. At this time there is no new information that we can provide.

August 30, 2016
 
 
[redacted] [redacted]
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance...

with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
 
[redacted] @ Airbnb

Initial Business Response /* (1000, 5, 2015/12/09) */
date
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #insert number
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts related to...

the case number XXXXXXXX and considered the proposed resolution.
At this time, the complainant is currently working with an Airbnb representative regarding this specific matter.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] B.
Airbnb

Initial Business Response /* (1000, 7, 2015/12/31) */
December 31st, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb
Initial Consumer Rebuttal /* (2000, 9, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 21, 2017.  
 
I can confirm that the users account has been deleted, but we do not provide any...

credit monitoring.  We suggest you contact the major credit companies to add notifications to your accounts.
 
We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Thanks so much for your patience throughout this process.
 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
 
However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
 
Best, 
 
[redacted]
 
Airbnb

Complaint: [redacted]I am rejecting this response because: The Airbnb representative who contacted us with regards to this complaint is bias in the sense that it favors the host instead of the guest. My daughter send a response to the email that the Airbnb resently sent us. attached is the email: [redacted]Sincerely,[redacted]

June 20, 2017
\
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
 
Re: Case # [redacted]  
 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with...

our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
 
[redacted]
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 26, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Initial Business Response /* (1000, 7, 2015/06/15) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number...

XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] C.
Airbnb

Initial Business Response /* (1000, 7, 2015/06/29) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] C.
Airbnb

June 20, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
 
Re: Case # [redacted] 
 
 
 
We have reviewed the facts related to the case number [redacted] and considered the proposed...

resolution.
 
In accordance with our privacy policy, I have refunded $19 to the complainant today to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
 
Sincerely,
 
[redacted]
Airbnb

Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
Hi [redacted], 
 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address your concerns.
 
We appreciate your patience while an agent who is able to assist with your Resolutions Case gets back to you.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because:
Of the exchange with an AirBnB customer service representative. The conversation has been attached to this message. The customer service representative did not address any of my concerns stated in the original complaint and instead tried to placate me (or not, really) at the whim of the host with whom I have my primary dispute. I wholeheartedly believe that AirBnB is acting irresponsibly in both the interests of the hosts that list on their website and the guests that rent through them, abusing their status as a listing company to the detriment of both. As I stated in my last email message:
"It reminds me of the variety of peer-to-peer food based startups, many of whom offered services similar to AirBnB (with food instead of rooms, obviously), being shut down due to various violations of 'every unique market's local regulations or codes. Maybe the potential for burning to death is less obvious than the potential for poisoning"
Sincerely,[redacted]

[redacted]
We have reviewed the facts related to the case number 11516679 and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb...

representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

Initial Business Response /* (1000, 5, 2015/10/19) */
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns....


We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2015/09/16) */
September 16th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, I have followed up with the complainant directly to address her concerns. At this time, we have issued our final decision.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Airbnb refunded one night based on their research, specifically, the response stated that I did not contact them (AirBnB) until 4 days after our check-in date. In fact, being new to using Airbnb and not being familiar with the AirBnB protocals, my communication directly with the host should account for "contacting AirBnB".
AirBnB also stated that the refund was based on the hosts listing stating "I have two rooms available in my home that is close to the beach/marina. One room has a queen bed and the other has a twin trundle bed that accommodates 2".
The above said description was not on the initial description when I was reviewing the host website. Unbeknownst to me (at that time) the above description was changed on the same day/date that the host asked me if "twin beds" was OK with mewhich also made no mention of a trundle. That being the case, we did not discover/know about the "trundle bed" until after checking in.
If necessary, I can forward a copy of the description that I based my reservation decision on. I had made a copy for my use for showing my husband the accommodation situation...
Final Business Response /* (4000, 9, 2015/09/24) */
September 24th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX.
As previously advised on September 16th, I've personally followed-up with the complainant.
We have issued our final decision in this matter.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb