Airbnb, Inc.

Complaint: [redacted]I am rejecting this response because: I of course still have not spoken with anyone.  AirBnB please call BEFORE you attempt to close the complaint, not after.Sincerely,[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 16, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the complainant...

the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

We are sorry to hear that the complainant is disappointed in our response.
 
We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
 
Airbnb

We are sorry to hear that the complainant is disappointed in our response. We regret any inconvenience that this process may have caused. We wish the complainant the best on his future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

July 21, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

April 21, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Since the complainant's last rejection, this issue has been confirmed resolved as of July 9th. 
We regret an inconvenience that this issue may have caused the complainant and wish her the best in her future endeavors. 
Sincerely,
Tina B. 
Airbnb

Complaint: [redacted]I am rejecting this response because:The business provided no resolution to my complaint. I've simply asked for a reason they claim I've violated their terms of service. They can't answer a simple question. Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/11/24) */
November 24th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
A full refund was processed for the complainant on November 5th, 2015. I have reached out directly to the complainant to address his concerns on November 24th, 2015.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted].
Airbnb

Complaint: [redacted]I am rejecting this response because: The host did not fulfill the contract that I has initially reserved for. The reservation was made for an apartment in Laureles, Medellin Colombia, the host confirmed during the reservation process that it was available, after the purchased process was approved she contacted me and reported that this apartment was not available offering another location which I never to. She has now taken my full payment and refuses to provide a refund.  I have contacted Airbnb and the representative by the name Joms reported that the manager Sunny emailed me at [redacted] a response to my claim. I reported that I have not received such email and he stated that he will inform Sunny the manager about this. I am asking for your assistance as this matter is taking too long and my funds have been taken from my account without authorization for this reservation.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
They have not responded to any of my follow up emails regarding my account. I was the victim of a fraudulent seller on [redacted], who had sold many airbnb gift cards. Airbnb closed my account and refused to respond to messages and phone calls for over a week. In that time, I had no idea that the gift cards were fraudulent. They could have assisted in stopping the seller instead they made it possible for them to withdraw the money from with their paypal account that I paid them from the sales of these "suspected fraudulent" cards. I would like an actual response and resolution to this situation rather than just a "good luck in your endeavors". 
Sincerely & continually disappointed with the lack of customer service from airbnb,[redacted]

I was asking for additional $70, not $8 in addition to $62.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/07/18) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] C.
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet been contacted from a representative from the company this has been the ongoing issue with them. I would like to have this issue permanently resolved quickly as possible. We are still waiting for the addresses to both of our properties to be removed permanently from the site.
Final Consumer Response /* (4200, 13, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not have an account with you I am a property owner of the addresses I provided we do not allow subletting or short rentals on our property as they are violations of our lease policy we are requesting that you remove our addresses from your system as this has caused several problems even leading up to evictions. We do not want our property listed on your site which are located at [redacted] XXXXX
Final Business Response /* (1000, 17, 2015/09/25) */
September 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him/her the best in all his endeavors.
Sincerely,
[redacted].
Airbnb

Complaint: [redacted]I am rejecting this response because: I don't understand what this specifically means? Considered proposed resolution? 
My resolution was a refund. Is this what we are agreeing to? Can you be more specific in your response please.
 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/07/06) */
As a one time concession we have refunded the service fee to the complainant.
We also thank him for his feedback and input and wish him the best in all his endeavours.
Kindly,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2015/07/07)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
My account/email is still gone/invalid, which was the main point of my complaint.
Final Business Response /* (4000, 18, 2015/08/18) */
We appreciate the complainant's feedback and follow up. However, a final decision has been made on this case. Due to our privacy policy, communication regarding this issue was managed by our Customer Experience team on out platform.
Final Consumer Response /* (4200, 20, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is still not restored and my email is still invalid on their site!! [redacted]@gmail.com.
This is the same grammatically incorrect response they sent last time when they took no action. It's ridiculous I would have to make a brand new account with a new email and void all of the previous positive reviews I had to my account because of a technical error on their side. Let alone, no explanation for this other than a generic, poorly written response.

Complaint: [redacted]I am rejecting this response because:You stole my money and there is no person who works at your company that is willing to resolve this. I may have to just tell my credit card company to reverse the monies I gave you. And fight from my credit card company.Sincerely,[redacted]

July 19, 2017 Revdex.com Inc. [redacted] Oakland, CA 94607 Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution. In accordance with our privacy policy, I reached out directly to the complainant...

today to address their concerns. We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors. Sincerely, [redacted] Airbn

Initial Business Response /* (1000, 8, 2015/08/10) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX ...

and considered the proposed resolution.
Regrettably, a final resolution has been reached at this time and no further payment is possible.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted] C.
Airbnb

Complaint: [redacted]I am rejecting this response because: Air bnb is forcing  me to take the 404 dollars. I dont agree with this and if I can't  receive my full refund then I want the amount the web site said I was in title to get which was 808. Thank youSincerely,[redacted]

Dear [redacted],
Cordial greetings.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant on April 25th, 2016 to address his concerns.
We regret any inconvenience...

that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb