AJ Madison

Thank you for contacting AJ Madison.
We have looking into your order and see we have informed you that the trucking company will be picking up this unit.
The pick up is set for 11/*/2014.
If you have an other question please let our customer service assist you.
Have a pleasant day.

Thank you for your email. We have looking into your account and see that the manufacture has contacted you about setting up delivery for your replacement unit. If you have any other questions they can be contacted at the number listed below###-###-####Bosch Customer SupportWe are happy to hear that...

your issue has been resolved.  Have a pleasant day

The dishwasher door damage- delivered on 2/**/2015 and called in on 4/*/2015 in regards to a damage claim. The manufacture will not accept a unit in return once it has been installed or called in pass 30 business days.We do not know were the unit had been damaged over such a long time period....

However, out of customer satisfaction we have ordered a replacement door for your unit. We do not have control of the manufactures production date. Please note once the door is available it will ship directly to you.The part is on backorder untilthe week of May [redacted] 2015.Freezer draw panel- Customer service has been trying to reach you to confirm you have the original packaging so we can send a return label. Once the customer confirms they still have the packing we can take this accessory back with no fees. 84" Height Stainless Steel Refrigerator Door Panel that was confirmed on the sales order- this accessory has been accepted back and the customer will be refunded the full price of $100.00 out of customer satisfaction.The customer did not mention any microwave damage at the time of the initial call in damage claim. The customer service rep has requested photos of the damaged microwave so we may further assist you. Thank you and have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and,...

assuming they follow-through with the promised full refund, find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your communication. We do see your order for model SPX5ES55UC that was delivered damaged was replaced as requested immediately. Your new unit was delivered in January 2015. We see you placed your order on line and picked out the unit. Please note listed on the left hand of ever...

product lists the product details; where it does list that the unit you picked out is in fact ADA compliment. Technical Details Star-K Certified : No Energy Star Rated : Yes CEE Rating : Tier I ADA Compliant : Yes Approved for Outdoor Use : No Amps : 15 Voltage : 120 Volts If you ever had any questions about a unit our sales team would be happy to assist in picking out a product with you. All of our units also have the manufacture spec sheets posted for install assistance. Have a pleasant day

Good Afternoon [redacted], As discussed with [redacted], I am sorry to hear you are experiencing issues with your refrigerator. Unfortunately, once a unit is transported out of the United States the manufacturer’s warranty is voided, and we can no longer request service for you. Please call GE...

at ###-###-#### for troubleshooting.In addition we have attached the return policy and delivery policy that clearly states the following: "Once the unit is brought out of the continental United States, the manufacturer warranty is voided. " I apologize for the inconvenience. Have a pleasant day

Thank you for placing your order with AJ Madison.
We have been in touch with the [redacted] escalation team about your problem.
As the unit has been installed and in use they are only authorizing service at this time, but did suggest you contact [redacted] at ###-###-#### to...

discuss any concerns. Sometimes direct contact from a customer can be effective.
As AJ Madison is an authorized dealer, we cannot issue a warranty replacement/credit without first obtaining information from the manufacturer that the unit is defective. Once the unit is serviced and if it is confirmed it is unrepairable, [redacted] will authorize a replacement.
I'm sorry for the inconvenience.
Have a pleasant day

There was no credit of $120.00 since the card was charged after the price adjustment was made. Your original invoice amount was $120.00 more then what was actually charged on 5/*/15. We apologize for any confusion. AJ Madison is a dealer for the manufacture. Once a unit is installed the unit does...

fall under the manufactures warranty. The manufacture will cover all parts and labor for the first year. If there is an on going issue with the unit AJ Madison can contact the manufacture on your behalf to request assistance. We are sorry for the issues you are having with the unit. Once the first service call is completed we are sure the unit will be in perfect working order. If there are still issues please let us know and we can assist you. Have a pleasant day.?

Thank you for shopping at AJ Madison.
We are sorry to hear that you are unhappy with the service you received. 
We do see you placed an order on 9/** after the shipping request cut off. 
This means it will process the next business day, 9/**. 
The 3- 5 business days from 9/**...

would be 9/**. 
We ship to your area on Wednesday or Friday as we are located in New York.
Due to the holiday the following week the routs were more busy then normal.
We due apologize for this.
We are also sorry we could not offer a discount you requested on 9/**. 
We do see that the representative you spoke to did provide a [redacted] name and transferred you to her on 9/**. 
We hope you will give us another opportunity in the future to serve you. 
Have a pleasant day.

[redacted] Dear Valued Customer, Thank you for shopping with AJ Madison. We value you as a customer and appreciate your patronage. Your refund was issued on 8/*, in the amount of $649.00. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account. Please feel free to contact us if we can be of any further assistance. Have a great day! Thank you, Customer Support AJ Madison [redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
as long as I am refunded all my money and not charged any fees I am ok with everything 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
A return or refusal is not a cancellation, I never recieved the items when I wanted to cancel. your 30% fee is excessive. and the problem I have with the shipping is less about the time it took to get here but the fact that your employees had no idea when that would be, and were rude about it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. We have reviewed your file and all calls. We see we have tried to meet your request for the amount of the discount you asked for. We have sent you an email that we have not received a response to.  Please note the policies listed: - Damaged items should not be accepted...

upon delivery.-You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.-AJ Madison does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging. Customer service looks forward to receiving a response to the email sent you with there offer. Have a pleasant day.

Good Afternoon [redacted], As stated, we am sorry to hear you are experiencing issues with your refrigerator. Unfortunately, once a unit is transported out of the United States the manufacturer’s warranty is voided, and we can no longer request service for you.In addition we have attached the return policy and delivery policy previously that clearly states the following: "Once the unit is brought out of the continental United States, the manufacturer warranty is voided. " I apologize for the inconvenience. Have a pleasant day

Thank you for your email. Please have the purchaser contact us, as we can only communicate with the purchaser to make any decisions on there account. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Order #[redacted]We have a new washer and dryer unit arriving this coming Monday, December *, so the defective units must be picked up first thing on Monday for a refund in full.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. Your Model number is the SKU listed on your invoice [redacted]. The serial number should be located by removing the front grill or on the side of the unit. All this information can also be located on the box itself that it was delivered in. If you have any other issues please let us know. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When contacting [redacted] today, I was advised that the total amount owed was $413.35. That is $25.00 more then the $388.35 that AJ Madison said I owed. It was explained to me the $25.00 was a late fee, and they would waived that amount if I paid them over the phone today. I told them all my bills are paid by electronic check from my bank, and I would be glad to pay the entire amount if they could give me a invoice in the correct amount. This they could not do before the next billing cycle and I would incur another late fee. All I want is a invoice that states the total amount owed is $388.35, I don't see why this is such a big problem, there should never been any late charges until the correct amount was invoiced to me.[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. Your order was shipped out on Dec [redacted] from New York to South Carolina. This route is no more then 10 business days. Today is 1/*/15 the 4th business day. The trucking company has given an ETA of delivery at the end of this week. We do apologize for any possible delay...

due to the holiday season, which increased the amount of the non business days.Please note the below quote from the policies that are agreed to before complaining an online order and emailed to each customer: "You are able to make any changes to your order prior to shipment. In event of a return of refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/ refusal of merchandise."" All returns/refusals are subject to a 30 percent restocking fee." We apologize for any inconvenience that you have incurred Have a pleasant day