Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,  
    Good Morning, I just receive a reply from Revdex.com concerning the exchange of my refrigerator . As I have stated many times before I can only use in my home a 33 in wide refrigerator. I was told by Conns Help Desk that I could do that even if they had to bring one in from outside the company. I was also told I that I could receive a refund from Conns due the fact I they could only exchange for the same type I had. I had the Tech that came to my home an worked on my refrigerator call me 2 days ago he told me that these ** refrigerators have a lot of problems and are not dependable. Why would I want the same problems I got now. Please refund my money so I can get me another Refrigerator that is what I want and much cheaper and a whole lot better that what I have. I would a full refund on what I have paid to Conns , I was Told $700 dollars a while back. I have been in the hospital for 6 days with Blood Clots in both legs an DVTs in both legs my Doctor said this was brought by stress that I have been under. I have spoken with my attorney and he wants me pursue legal action on this matter. I would rather have my refund and forget about my Conns experience, especially with one tells you one thing an another tells you another. I didn't ever know what to believe when it came to talking with there employees. Please help me with my request. I will never bother Conns again for anything.  Thanks[redacted]

According to
our records, Ms. [redacted] signed a 32-month retail installment contract on July
3, 2015.  Ms. [redacted] received free
delivery at the time of purchase.  On
July 4, 2015 Conn’s attempted to deliver the product; however, the product
would not fit through the door.  On...

July
5, 2015 the delivery was attempted once more. 
Our delivery team had to find an alternate way to bring the product into
Ms. [redacted]’s home, as it would not fit through the front door.  The delivery team had to hoist the sofa over
the balcony to get the product into the home. 
Ms. [redacted]’s patio table was damaged in the process and the sofa pillows
fell on the ground.  Ms. [redacted] received
compensation from delivery for the damaged table and new pillows were ordered. 
 
Ms. [redacted] was
offered a $100 gift card for her experience and received the gift card on
August 11, 2015 via FedEx.
 
We are unable
to reinstate the “cash-option” or remove the negative credit marks assessed on
the account as Ms. [redacted] has not made any payments on the account.  We are obligated to report factual information
to the credit bureaus and cannot remove negative credit marks assessed due to
payments not being made timely. 
 
Conn’s
respectfully disagrees that Ms. [redacted] was offered a 10% discount off her
purchase, as we have no record of a 10% discount being extended to Ms.
[redacted]. 
 
We value Ms. [redacted] as a customer and appreciate
her for bringing her concerns to our attention.Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to [redacted]
complaint.  Our records show on 11/26/14, [redacted] purchased
a...

[redacted] vacuum with a (limited manufacturer warranty only) and a [redacted]
high-efficiency dryer with a (48-month Repair Service Agreement).  [redacted] elected to pick up her vacuum from our [redacted] location store [redacted] and
elected to have her dryer delivered.
 
We
have researched [redacted] complaint and found she brought her vacuum in for
service on 5/19/15; unfortunately Conn’s does not repair vacuum cleaners under
the manufactures warranty therefore the service order was cancelled on
6/4/15. 
 
In regards to [redacted] dryer our records show Conn’s service
department was contacted on 6/3/15; stating the timer was out and not
drying.  We show [redacted] contacted us
again on 6/6/15 and stated the dryer was now working therefore the service
order was cancelled.
 
[redacted] has been contacted regarding her concerns.  Conn’s as provided [redacted] a copy of her [redacted]
vacuum Owner’s Guide showing her warranty information and the number to contact
for assistance with repairs.  Although
[redacted] stated her dryer was now working, we scheduled a service call to
assess the unit to be sure it’s not an intermitted problem.
 
We sincerely apologize to [redacted] for the experience she had
with her vacuum.  If we may be of further
assistance, [redacted] may contact our Customer Service Department at [redacted].
 
Kind regards,
 
Kathryn J[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show onJuly 31, 2016, Mr. [redacted] purchased a [redacted] high-efficiency washer and dryer that came with a limited 1-year manufacturer’s warranty on both units and (2) [redacted] pedestals; no additional RSA coverage...

was purchased through Conn’s.  Mr. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Mr. [redacted] elected to have her items delivered; which was completed onAugust 5, 2016.   We researched Mr. [redacted]’s complaint and found he contacted us on August 26, 2016regarding his dryer; stating he had a [redacted] technician come to his residence and the dryer almost caught fire.  OnAugust 27, 2016 Mr. [redacted] contacted us; stating his dryer kept shutting off and he requested an exchange.  Mr. [redacted] was informed that he would need to have a Conn’s technician to come out and assess his dryer; but he refused.  We also show an repair review was submitted to the manufacturer for a possible exchange, but the claim was denied.  Our records show Mr. [redacted] was later scheduled for service onSeptember 3, 2016.  We were informed that a [redacted] technician assessed Mr. [redacted]’s dryer and the issue had been addressed.  OnSeptember 3, 2016, we contacted Mr. [redacted] regarding his service appointment; however Mr. [redacted] cancelled the appointment.   At this time we are unable to honor Mr. [redacted]’s request to return or exchange his dryer.  Mr. [redacted]’s dryer would need to be assessed by a Conn’s technician to determine what further action is needed.  As mentioned, a repair review was submitted to the manufacturer to replace Mr. [redacted]’s dryer and the claim was denied.  If service is still needed; Mr. [redacted] may contact our service department at1-855-266-6349to schedule an appointment at his convenience.    If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at1-877-358-1252.     Kind regards,     Jana [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s
additional comments. Since our previous response, we show a new service order
was created on 3/6/17 to re-assess Mrs. [redacted]’s refrigerator due to unit
making loud noise. Mrs. [redacted]’s appointment is scheduled for 3/17/17; once
the technician assess the unit we can determine what further actions are
required.
 
In regards to the food loss claim, we show the claim has been
submitted for processing. We ask that Mrs. [redacted] please allow up to 7-14
business days for processing.
 
 
If we may be of further assistance, Mrs. [redacted] may contact
us at 1-866-765-1513.
 
Kind regards,
 
Dyeisha
[redacted]
Customer
Relations
1-866-765-1513

Thank you for the opportunity to respond to Ms. [redacted]'s additional comments. Since our previous response our records show on 6/5/17, our technicians returned to Ms. [redacted]'s residence only to remove the pedestal from the washer as requested. Our records show Ms. [redacted] contacted our service department on 6/8/17 stating the washer will not complete cycles or turn off. A service appointment was scheduled for 6/15/17. During the inspection the technician found when the washer was on the pedestal it cause the shocks to malfunction and needed to be replaced. We received that parts are on 6/20/17 and Ms. [redacted] was scheduled to install on 6/23/17. The technician reported that he installed four new shocks and tested the washer and the unit tested okay. Our records show Ms. [redacted] contacted us the following day 6/24/17 stating the washer is still not working. We sent out a service technician as well as the service manager to re-assess Ms. [redacted]'s washer on 6/27/17. The manager reported that they tested all functions on the unit however; no functional failure was found with the washer. The manager reported that they checked the tube and found a drivers license in the tube. The technician also notated that he heard what appeared to be loose change fall between the basket and the tube when spinning the tube. Ms. [redacted] was advised to wash a load of clothing and and contact us if she is still experiencing issues with the unit.     We show Ms. [redacted] contacted us and stated that the unit is still not working properly. Therefore; we have agreed to issue and exchange under the Terms and Conditions of Repair Service Agreement. As of 7/1/17, Ms. [redacted] has reselected and a new washer has been successful delivered.   We sincerely apologize for any inconvenience Ms. [redacted] experienced as a result of the delay. Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
[redacted]1430.  Mrs. [redacted] stated she
paid for the Repair Service agreement on her laptop, the laptop was damaged,
but the laptop has not been replaced.
According to
our records, Mrs....

[redacted] signed a 30-month retail installment contract on
March 10, 2014.  Mrs. [redacted] brought
the unit in for repair on March 31, 2015. 
The unit could not be repaired and Mrs. [redacted] was offered an
exchange up to the purchase price of the computer.  The unit was outside the manufacturer’s
warranty; therefore the exchange was processed under the repair service
agreement.  Since Mrs. [redacted]’s
original computer was more than a year old, Conn’s no longer had that model
number in stock. 
On April 11,
2015, Mrs. [redacted] contacted our customer service department stating she did
not want to pay the difference for a new computer and opted not to have the
credit posted to her account. 
As of August
10, 2015 the payoff balance is $1136.97. 
This amount includes a past due balance of $176.50.  Please note, the payoff balance updates daily.  If Mrs. [redacted] would like to pay the
account balance in full, we ask that she contact us the day she plans to submit
the payment for an up-to-date payoff quote. 
If Mrs.
[redacted] chooses, we can apply the credit of $1099.99 to the account and the
account will close; however, we are unable to remove the negative credit marks
earned on the account due to non-payment. 
We have
attached a copy of Ms. [redacted]’s payment history for her records.  We value Mrs. [redacted] as a customer and
appreciate her for bringing her concerns to our attention. 
Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint.  We researched Mrs. [redacted] complaint and we were able to confirm the week of8/21/16the price of the [redacted] 65” LED TV model ([redacted]) was listed at 1,299.99 which was $100.00 less than the paid at the time of her...

purchase.  As of9/10/16, Mrs. [redacted] concession has been submitted and a credit of $108.15 has been processed to her Conn’s account.  We sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.    If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252.     Kind regards,     Jana [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  As stated in our previous response, we reviewed the recorded calls, Ms. [redacted] contacted us on March 5, 2016 and was informed that the "cash-option" request was rejected because a late fee had been assessed on the account and the "cash-option" had been expired.  She was also informed if she made a payment of $399.38 they would re-submit the account for review for possible close; however, it was not a guarantee.  The request was submitted, but we were unable to reinstate the "cash-option" because the account did not qualify.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on5/30/15, Mr. [redacted] l purchased a ** French Door refrigerator which comes with a 1-year limited manufacturer’s warranty which expired on 5/31/16; no additional coverage was purchased with Conn’s. Mr....

[redacted]’s refrigerator was delivered and received in good order on 6/1/15. We researched Mr. [redacted]’s complaint and found he has one completed service call  with Conn’s dated 1/13/16 due the refrigerator displayed an error code and was not dispensing water or ice. The technician replaced the duct assembly to complete repairs and reported the unit was working up to manufacturer specifications. Our records show Mr. [redacted] contacted our service department again on 5/31/16 for repairs however; he was informed that the manufacturer’s warranty expired on 5/31/16 and he would be responsible for any out-of-pocket expense. Mr. [redacted] expressed his dissatisfaction stating he should not have to pay for further service since his last repair was completed less than six months ago. Mr. [redacted] was made aware that Conn’s will warranty service for 30 days from the last completed service calls and the manufacture warranty parts for up to 90-days. Mr. [redacted] was also contacted by our Helpdesk department and offered the option to waive the required trip fee to assess the unit but would be required to pay any parts and labor fee. However; Mrs. [redacted] declined the offer stating he would not pay the additional fees for parts and labor. Although we are unable to honor Mr. [redacted]’s request to repair the unit free of charge; Conn’s is willing to waive the trip fee and send a technician out to assess his repair needs. However; Mr. [redacted] will still be responsible for any out-of-pocket fees for parts and labor. Mr. [redacted] may contact our service department at 1-866-266-6349 to schedule an appointment; this offer will expire within 7-10 business days.. If we may be of further assistance Mr. [redacted] may contact us at 1-866-765-1513.  Kind regards,Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Yes it was repaired! No help to their company. Not once have they acknowledged their customer service who did NOTHING to help me. This company is a joke. It is very sad to see a supposed "great" company who the Revdex.com actually credit treat their customers like this. Company's like this is should be taught how to treat their customers. I was never once contacted by anyone at this company, as they promised me numerous times!! The only reason my dryer is fixed is because I called and told the company who I set up to fix my dryer that they should be contacting them, or actually should have already. So I threw a fit and called the customer service department back again!! Then I posted on their social media pages and let them know they had been reported. That is when they actually sent the proof of purchase as I requested!! So for this "company" to act like they did anything for me is an absolute joke. They did not. They do not deserve to have an accreditation by the Revdex.com.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show Mr. [redacted] was approved for an exchange and re-selected a Whirlpool French Door refrigerator which was delivered on September 7, 2016. After further researching Mr. [redacted] complaint we found that his issue...

has been addressed. Our records show we delivered Mr. [redacted] a new refrigerator on November 5, 2016 in good order.   We appreciate Mr. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced as a result of the delay.   If we may be of further assistance, Mr. [redacted] may contact us at 1-877-765-1513.     Kind regards,   Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint regarding a purchase under Laty [redacted]. Our records show on 11/5/16; Mr. [redacted] purchased two of the Trendswood Visions Coco Twin Youth bedroom furniture which consists of three pieces (two twin frame,...

two twin end, and two twin slate kit) and elected to purchase a 36-month FurnitureGard Plan on all pieces. The signature found on the delivery ticket acknowledges the items were received in good order on 11/7/16.We contacted the sales representative and store manager regarding Mrs. [redacted]’s complaint. We were informed that Mrs. [redacted] initially elected different bedroom furniture. However; the sales representative stated Mrs. [redacted] decided to purchase the current model due to the original bedroom set was not is stock for immediate delivery and was on back order for the manufacturer. The sales representative stated that Mrs. [redacted] did not want to wait until the unit became available and agreed to purchase the current model. Our records show Mr. [redacted] signed his invoice and contract acknowledging that he decided to buy the items listed and understood the coverage associated with product(s).At this time we are unable to honor Mrs. [redacted]’s request for an exchange; Conn’s has a No Return/Exchange Policy on all furniture. Mrs. [redacted] signed both his invoice and contract acknowledging that he agreed to the purchase.If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.Kind regards,[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he did not authorize the credit application to be processed and all his payments have been on time and he would like the credit mark removed.   According to our records, Mr. [redacted]...

signed a 32-month retail installment contract on January 17, 2015.  He agreed to have his minimum monthly payment due on the 20th of each month.  Mr. [redacted] made his May 20, 2016 payment on June 22, 2016 causing a 30-day credit mark to be assessed on the account.  We have included a copy of Mr. [redacted]’s payment history for his records.    Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to payments not being made timely.    Mr. [redacted] also stated he did not authorize the credit application to be processed in July 2016.  That application has been canceled and as a gesture of goodwill, we have removed the inquiry.  We ask that Mr. [redacted] please allow 30-60 days for the credit bureaus to update their records.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.  Thank you, Cheryle S[redacted]

We attempted to contact Mrs. [redacted] on 6/30/15; however, we were unable to reach her at the time.We spoke with Mrs. [redacted] and she understood the damage she reported was not covered by the warranty.  She asked for assistance locating the material needed to repair her furniture or provide her with a contact the would be able to assist her.  We have contacted the vendor and the repair company we use in attempts to locate the material and found it is no longer available.

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding account
[redacted]6230.  Mr. [redacted] stated he made a
payment over the phone; however, he continued to receive collection calls
regarding his account. 
 
According to
our records, Mr. [redacted]...

scheduled a payment in the amount of $200.00 to post
to his account on January 22, 2016. That
payment was applied to a different account in error.  We have moved the $200.00 payment from the
incorrect account and applied it to Mr. [redacted]’s account.  We have attached a copy of Mr. [redacted]’s
payment history as confirmation. 
Additionally, we are in the process of reversing the late fee that was
assessed on the account. 
 
Conn’s values
Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he may
have experienced due to this matter.  Thank you,Cheryle [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns Mr. [redacted] has regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is...

located on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] stated in his complaint that: A 30-day credit mar was assessed on his account; He believes the information is inaccurate; and He would like the credit mark removed. Our investigation reveals that: A 30-day credit mark was assessed on the account due to payments not being made timely; If Mr. [redacted] believes the information reported to the credit reporting agencies is inaccurate, we ask that he please fax a copy of his credit report so we may research his concerns further; and Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the credit mark due to payments not being made timely.  According to our records, Mr. [redacted] signed a 32-month retail installment contract on November 27, 2015. He agreed to have his minimum monthly payment of $185.50 due on the 27th of each month.  A 30-day credit mark was assessed on the account for September 2017 because the payment that was due on August 27, 2017 was not paid until September 27, 2017 (31 calendar days after the due date).  Conn’s is obligated to report factual information to the credit bureau and we are unable to remove the delinquent credit mark assessed on the account due to payments not being made timely.  We have included a copy of Mr. [redacted]’s signed documents and payment history for his records. If Mr. [redacted] believes the information reporting is incorrect, we ask that he please fax a copy of his credit report from one of the three major credit bureaus to 877-404-2434 so we may research his concerns further. Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms. [redacted] has stated in the complaint: 1)       She contacted us for repairs on her refrigerator in November of 2016, and her unit has still not been repaired; 2)       She contacted us in January of 2017 and was informed that her warranty expired, and she would have to pay to unit fixed; 3)       She is requesting to have her refrigerator repaired.     Our investigation reveals that: 1)    We attempted to contact Ms. [redacted] on several occasions to install parts that were ordered to repair the refrigerator; 2)    Ms. [redacted] contacted us in February 2017 to continue with repairs and was informed that her warranty expired, and she would be responsible for any out-of-pocket expense; and 3)    We are unable to honor Ms. [redacted]’s request.     We researched Ms. [redacted]’s complaint and found that she was approved for an exchange on her refrigerator on 12/11/15 and re-selected an [redacted] Door refrigerator which comes with a 1-year limited manufacturer’s warranty. Ms. [redacted] did not elect to purchase additional coverage with Conn’s.   After further review of Ms. [redacted]’s service history, we found that she contacted us for service on her ** refrigerator on 11/9/16 (before the warranty cancellation) stating the unit was making a loud noise and the motor stops when the door opens. A service appointment was scheduled for 11/14/16. During the inspection, the technician reported that no problem was found and the refrigerator was working up to manufacturer’s specifications.   We show Ms. [redacted] contacted us the following day 11/15/16 stating that when the technician was at her residence the refrigerator was not making noise. However; the unit is now making a loud noise. A new service order was created to order parts for the refrigerator. Once we received the parts, Ms. [redacted] was scheduled for 12/13/16. Upon installation, the technician found that the incorrect parts were received and submitted a new part order to the manufacturer to complete repairs. Our records show there was a delay receiving the parts from the manufacturer, therefore, we submitted a request to have the unit exchanged due to the delay. However; the manufacturer denied the exchange request, and we were advised to continue with repair needs. We show the parts were received from the manufacturer on 1/11/17 and we attempted to contact Ms. [redacted] on several occasion to schedule installation. However; due to no contact Ms. [redacted]’s service order was canceled, and the parts were shipped back to the manufacturer.   Our records show Ms. [redacted] did not contact us again until 2/27/17. Ms. [redacted] was informed that her service order was canceled due to no contact when attempting to schedule installation. Ms. [redacted] was also informed that her refrigerator is no longer covered under the manufacturer’s warranty and any additional repair needs will be an out-of pocket expense. However; she declined to setup an appointment.   We show Ms. [redacted] contacted us again on 7/18/17 stating that her refrigerator is not cooling and requested to have unit service since repairs were not previously complete. Ms. [redacted] was again informed that we could service the unit, but it would be an out-of-pocket expense since her unit is no longer covered under warranty. However; Ms. [redacted] again declined to schedule a service appointment.   At this time we are unable to honor Ms. [redacted]’s request to continue with repairs at no cost. We attempted to contact Ms. [redacted] on several occasions to complete repairs while the unit was covered under warranty but was unsuccessful.   Conn’s value Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Thank you for the
opportunity to respond to Mr. [redacted]’ complaint. Our records show on 8/29/15,
Mr. [redacted] purchased a ** washer and dryer and elected to purchase a 24-month
Repair Service Agreement Plan. Mr. [redacted]’ merchandise was delivered and
received in good order on 8/31/15.
We...

researched Mr. [redacted]’
complaint and found he contacted Conn’s warehouse on 9/2/15 and stated his
dryer is making a loud noise. Conn’s delivery team went back to Mr. [redacted]’
residence on 9/7/15 to assess the unit and found there was a functional failure
therefore; the dryer was approved for an exchange. Our delivery team
re-delivered and installed Mr. [redacted] a new dryer on 9/15/15; no issue was
reported with the new dryer upon delivery. Our records show on 9/21/15, Mr.
[redacted] contacted our service department stating the dryer light would not turn
on and the cycle is not filling on the washer. A service appointment was
scheduled for 9/24/15; during inspection the technician found the washer was
functioning properly and notated Mrs. [redacted]’ concerns was that the timer
pointer is off by 1/8”. The technician also found the dryer with a bad light
bulb and offered to replace the bulb however; Mrs. [redacted] refused service and
requested an exchange therefore; both service orders were cancelled. Mrs.
[redacted] was notified that the washer and dryer did not meet the qualifications
for an exchange at the time. We show on 9/29/15; a new work order was created
for both the washer and dryer regarding the same issue. A service appointment
was scheduled for 9/30/15; the technician reported the washer is operating
correctly and advised Mrs. [redacted] that her complaint regarding the timer is
normal.
After receiving Mrs.
[redacted]’ complaint, they were contacted by our service manager and another
service call was set-up to reassess. 
Conn’s offered to replace the console on the washer so the dial would be
closer and replaced the light bulb on the dryer.  We show as of 10/20/15, the console and the light
bulb have been replaced.
We have included
supporting documents with our response.
If we may be of further assistance, Mr.
[redacted] may contact Customer Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha W[redacted]








Read More Customer Complaints:

473
474
475
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding accounts
[redacted] and [redacted].  Ms. [redacted]
stated she made a purchase in October and wanted to add her existing account to
the new purchase, but it was not processed.
According to
our records,...

Ms. [redacted] signed a 32-month retail installment contract on
October 11, 2015.  That contract included
our 12-month no-interest financing promotion (“Cash-option”).  Ms. [redacted]’s existing account did not have
the 12-month “cash-option.”  In order to
combine the accounts, they would both have to meet the same financing terms. 
Since one of
Ms. [redacted]’s accounts is a “Cash-option” account and the other account is
not, we would not be able to combine the accounts. 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  We have attached copies of
Ms. [redacted]’s signed retail installment contracts for her records. Thank you,Cheryle S[redacted]