Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Conns sent out a new dryer and the problem was correct. The issue can be closed now thank you.

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding his
accounts.  Mr. [redacted] stated his account
should be closed due to a refund credit. 
 
According to
our records, Mr. [redacted] signed a 24-month retail installment contract on April
21,...

2015.  This contract included the
balance from his previous account [redacted]; however, due to a calculation error,
the balance from account [redacted] was not added on to account [redacted]. 
 
As of July 15,
2015 account [redacted] has been corrected and the balance moved to account
[redacted]. 
 
We have
included a copy of the payment history for account [redacted] for Mr. [redacted]’s
records to show the account has been closed. 
 
We value Mr.
[redacted] as a customer and sincerely apologize for any inconvenience he has
experienced due to this matter. Thank you,Cheryle S[redacted]

Thank you again for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she paid her account balance in full but Conn’s made her pay an extra payment.According to our records, Ms. [redacted] signed a 32-month retail installment contract on July 5, 2014.  This contract had a maturity date of March 5, 2017.  Ms. [redacted] agreed to have her minimum monthly payment due on the 19th of each month.  On August 6, 2014, Ms. [redacted] requested a due date change to the 27th of each month.  We processed the due date change request.  Additionally, on February 2, 2016, Ms. [redacted] requested a second due date change to the 1st of each month. We processed that request. Although the due date changes that were requested were processed, the maturity date of the contract does not change.  Ms. [redacted] made her final payment on March 8, 2017 and her account is now closed.  We have attached a copy of her signed retail installment contract and payment history for her records.  Ms. [redacted] would not have needed to pay two payments in March 2017 if the due date had not been advanced on two separate occasions.  Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show Mrs. [redacted]’s issue has been addressed with the store manager. We attempted to contact Mrs. [redacted] on 5/13/16 to verify if this matter has been resolved but were unsuccessful. We show Conn’s agreed to...

honor the price tag listed at the time of purchase and Mrs. [redacted] received a concession for $310.10 on her invoice as well as a $50 gift card for the inconvenience. Our records show the recliner was exchange and re-delivered in good order on 4/21/16. Also Mr. [redacted] did receive a 10% damages concession as agreed for his media chest in the amount of $44.99. We sincerely apologize for any inconvenience Mr. and Mrs. [redacted] experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us directly at 1-866-765-1513. Kind regards,Dyeisha [redacted]

Initial Business Response /* (1000, 6, 2016/08/30) */
Contact Name and Title: Steven W[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@CCAir.com
Our first plumber went to Mr. [redacted]'s home looked at the spot on the ceiling and thought that the issue may be a roof situation. We could not...

find any obvious sources of leaks and where the leak was eventually found was not accessible. We charged $20. The second technician went to his home after Mr. [redacted] had and told him that we could not locate any leaks unless we opened up the ceiling. Mr. [redacted] decided to pass at that point in time - $0. The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $0. We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceiling. However, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expense. Understanding his situation, we charged him a grand total of $20. If Mr. [redacted] uses a company that charges $1840, that is his choice. We are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceiling. His homeowners insurance may be his best bet for reimbursement. Thank you...
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the Company's response to our complaint. We are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely manner. On day 1 of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessible. After examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found). On day 4 of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after 15 minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leak. The licensed plumber told me that the water meter dial would move slightly after 15 minutes, even as the result of a drip leak. Therefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leak. The reason I used a company that charges $1840 is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after 6 days of continuous leaking. This company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceiling. This is not a cheap repair if done correctly. I have obtained a letter detailing the work that was completed for this amount. I will be happy to include this letter to the official response, if necessary.
Final Business Response /* (4000, 17, 2016/09/20) */
We understand Mr. [redacted]'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leaked. Our solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceiling. Either way, his ceiling would have had to be repaired. Thank you - Steven W[redacted]
Final Consumer Response /* (4200, 19, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took three separate visits over the course of 6 days before the issue was fixed. Three separate visits to fix the issue is not a solution. If Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for the assistance in resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
In my numerous conversations with management at Conns, Jancee S[redacted] District Manager, I was told that I was covered for replacement.  Never is "repair" mentioned (see attached email from her below):=========================================================================...⇄ S[redacted] Mar 16 at 5:06 PMTo[redacted]Message body[redacted]I'm sorry to hear we haven't started your property claim process. The form we emailed to you last week is the form you need fill out to get things going. I noticed you had the service department out. They are not the department that will be able to assist you. You will need to work with our insurance department. Insurance Fax Number: [redacted]Insurance Email: [redacted]Customers may contact the Conn’s Insurance Department at [redacted]You are fully covered under our property coverage for theft, fire and flood. The process does take 2-3 weeks.  Once you fill out the forms and send in the proper information they can get the process started. In the mean time you will need to keep your account current and up to date. I am out of the office until Friday but I wanted to make sure you knew I saw your email. If you'd like I can call you then. Again I apologize for any miscommunication and I know the waiting is not ideal but I am very glad you are covered so you don't have to spend any money out of pocket on a new set. Thank you,Jancee======================================================================...⇄ /> [redacted] also told me that I should not have had to go this route in getting a technician sent, and that I had gone to the wrong department.  Everyone kept telling me I was in the wrong department.  Here I am entering my 5th week of trying to get this matter resolved, and no where even close.I called the [redacted] and explained to the woman who answered my issue and she transferred me to Customer Service.  Customer Service said that I needed to speak  with the Insurance Dept., the Insurance Dept. then said I needed to speak with someone in Service Warranty, Service Warranty said I needed to speak to Property Claim Damage, Property Claim Damage Dept, said I needed to speak with Fire, Theft and Floods dept, Fire, Theft and Floods department said I needed to speak to Risk Management.  I have also called several different Conns stores inquiring about how their property insurance works.  They have all said the same thing - I am covered for replacement.  Never once is the word "repair" used.  So they are telling the consumers one thing, and once a claim is filed, it's a totally different story.   The technician that came to my apartment said that his only job was to come to the apartment and take pictures. He specified that he was not making a report, it was up to his boss to determine.  I asked the technician what he thought he would do if these units were his.  He said "he would get rid of them, they're not safe".   Need I say more?  I would not feel safe in getting these repaired.  These are only 15 months old.....and I shouldn't have to worry about such things.  The Maintenance Supervisor for my apartment building said that there is no way there was lint build up.   In fact, the technician said that the dryer was clean, and in his experience, he has seen lots of dryer that are filled with lent and can't understand how they didn't catch fire.  When I heard about the report, I called the technician because I had his number when he called to confirm coming to see the units.  The report indicates it was his theory that the fire started from the wall (which was opposite of where the dryer is located).  I asked how he felt the fire came from the wall, when the dryer was on, and it would be the dryer to cause the heat.....how could he assume the fire started from the wall".  His response was "hmmm, that's a good one, I didn't think of that".   Seriously?The amount of time and effort it has taken me to work on this claim is unfathomable.  My stress levels are at a ridiculous amount.   I've had to take time away from work, I've had to take numerous  lengthy conversations during work all with no resolve.  I'm not asking for anything that wasn't quoted to me when I purchased the insurance - which was replacement of the units in case of fire, theft, flood.   The bottom line is that the dryer caught fire - which cause both units to become inoperable. They are now considered a hazard.  If I'm fully covered as the email from [redacted] indicates, what more needs to be said.I want either full replacement or all of the money I have spent on these units that I'm still paying for.   
 









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Thank you for the opportunity to respond to Mr. [redacted]’
complaint. Our records show Mr. [redacted] purchased a living room group with
manufacturer’s warranty on 6/17/15. At the time of delivery all of the pieces
were not available.  Mr. [redacted] agreed to
take the floor models as oppose to waiting...

for the product to restock. The
floor models were delivered.
Mrs. [redacted] has been contacted regarding their
concerns and we have agreed to discount the floor model set that was received
and refund the delivery charge.  We sincerely
apologize to Mr. and Mrs. [redacted] for the experience that have had regarding their
recent purchase with us. 
 
If we may be of further assistance please contact us
at [redacted].
 
Kind regards,
 
Kathryn [redacted]

Thank you for
the opportunity to respond to Mrs. [redacted] concerns regarding account
[redacted].  Mrs. [redacted] stated her
husband scheduled a payment to post to the account on July 28, 2015; however,
Mrs. [redacted] called on July 24, 2015 and stated she was going to go into the
store and...

make the payment, but the payment as drafted from her account on July
28, 2015 anyway.
According to
our records, Mr. [redacted] called on July 21, 2015 and scheduled a payment to post
on account [redacted] on July 28, 2015. 
Mrs. [redacted] was contacted on July 24, 2015 regarding the payment that
was due on account [redacted].  Mrs.
[redacted] stated she was going to go into the store to make the payment on account
[redacted]; however, there was no mention to cancel the payment that was
scheduled to post on account [redacted]. 
On July 29,
2015 Mrs. [redacted] called and stated she did not authorize the payment to process
on July 28, 2015.  The information was
forwarded over for research.  On August
21, 2015, Mrs. [redacted] requested the refund be canceled and to let the payment
to post to the account. 
We value Mrs.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention. We have attached a copy of Mrs. [redacted] payment history for her
records.  Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 6/08/16, Mr. [redacted] purchased a ** dishwasher with a 48-month Repair Service Agreement and an (DWR) dishwasher installation.   We confirmed Mr. [redacted]’s dishwasher was sold as a clearance item as...

is at a discount price of $147.00.  Mr. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties.  Mr. [redacted] also and signed his invoice acknowledging he was provided a copy of the Repair Service Agreement brochure and that he understood the coverage associated with the covered product.  Mr. [redacted] was scheduled to have his dishwasher delivered on 6/15/16; however upon arrival it was discovered the dishwasher was messing parts which was needed to complete the install.  Therefore, the unit was refused by Mr. [redacted] and delivery was rescheduled.  Mr. [redacted]’s dishwasher was later delivered on 6/22/16 with all parts needed to complete the installation.  We show Mr. [redacted] later contacted us after delivery was completed stating; the dishwasher was not filling up with water. After further researching Mr. [redacted]’s complaint we show his complaint has been escalated to upper management an exchange request has been submitted.  Mr. [redacted] has been issued a credit up to the original amount paid which was $147.00.  Mr. [redacted] has the option to re-select a floor model or choose a new dishwasher at retail cost.  If Mr. [redacted] chooses to purchase a new dishwasher at retail value; he will be responsibility to pay the difference.  Again, Mr. [redacted] available credit for his exchange is $147.00.  He may visit his nearest Conn’s location to re-select and schedule delivery.  If we may be of further assistance, Mr. [redacted] may contact Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
First, the issue still remains that the information that was given to me by the sales associate (that I did qualify) and what was told to me after are two totally different things. I was told one thing and then given another and that is not good business practices. If someone makes a mistake there, it should not be the customer who pays for that mistake.Secondly, Even while going over the purchase of my products, this information was not given to me. That is two occurrences where associates at this locations gave me misleading/false information in regards to my account. I was told then that all documentation would be sent to me, It has been over a month and I still after multiple conversations I do not have a copy of the contract which is now conveniently sent to me via this site.Third, you said that it is after the period where I could return without a "penalty", my original complaint to the store location was before the 30 day return. I left messages and was told someone would call me back. It wasn't until I called the cooperate office that I even received any kind of response from Conns.AS STATED, the only acceptable reconciliation for this would be to honor the terms in which I was given on not one but two occasions. Or take back the products at no penalty to me, as it was not me who has taken so long to respond. All of my responses have been prompt and before any Conns deadlines.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, April 13, 2018 2:13 PM Subject: Re: You have a New Message from Revdex.com...

Regarding Complaint #[redacted] I had a service repair man come out on Monday 4/14/18. And he installed a new ice maker. I called when I got home to advise Conns that the ice maker was making ice and nor was the new panel installed weeks earlier dispensing ice. The repair man called me that evening to inquire about the issue and said he would “see what he could do”. I haven’t heard back since and my fridge is still leaking water on the floor. I will be providing a video so that Conns can see that their product is not working and again I’m requesting a new fridge. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Inrequested for a higher level managment to review my complaint, This responce doent indicate a manager reviewed this.
Regards,

Thank you for the opportunity to respond to [redacted]’ complaint. We researched [redacted]’ complaint and found her concerns are regarding a purchase made under [redacted]. Although we are unable to discuss this issue with [redacted] as she is a 3rd party representative, we did...

contact the account holder on 1/26/16 and left a voice message regarding this matter. If we may be of further assistance, the account holder may contact us directly at 1-866-765-1513. Kind regards, Dyeisha Williams

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,I disagree with the amount of $74.99 I'm request $250.00 to be credited to my account for multiple inconviences

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 5/30/16, Mr. [redacted] purchased a ** French Door refrigerator which was delivered and signed as received in good order on 6/16/16.We reached out to the Dallas warehouse and were advised that Mr. [redacted]...

contacted the warehouse on 7/7/16 stating some of his possession went missing around the same time delivery was made. The alleged incident has been investigated by both Conn’s warehouse and [redacted] (3rp party delivery team) however; we are unable to confirm that Mr. [redacted] personal items were taken by the delivery team at the time of delivery. Our delivery manager attempted to contact Mr. [redacted] on 8/31/16 to discuss his concerns but was unsuccessful and left a voice message to return the call.If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513Kind regards,Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you very much for your assistance and Conns for working on this together.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]2530 and 2531. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information...

is located on Ms. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Ms. [redacted] stated in her complaint that: she paid her accounts off on March 15, 2017; the accounts are still opened and she would like them closed; she is receiving collection calls and letters and she would like the collection efforts to stop; she would like the credit marks to be removed from the accounts. Our investigation reveals that: Ms. [redacted] accepted a settlement offer on her accounts on March 15, 2017; the accounts are in process of closing; we have ceased collection efforts on the accounts; once the accounts close, they will be reported as settled for less than full with a zero balance.   According to our records, Ms. [redacted] accepted a settlement offer on March 15, 2017 for accounts [redacted]2530 and [redacted]2531.  Once the settlement amount has been paid it can take 30-45 business days for the accounts to close.  On May 19, 2017 account [redacted]2530 was closed.  We are still in the process of closing account [redacted]2531.   Conn’s has taken measures to ensure Ms. [redacted] is not receiving collection calls while the maintenance is processing on the accounts.    Once the accounts close, they will be reported as settled for less than full with a zero balance.  If any delinquent credit marks were assessed from the settlement payment date to the present date, they will be reversed once the accounts close.  Please note, it may take the credit bureaus 30-60 days to update their records.   Conn’s sincerely apologizes to Ms. [redacted] for any inconvenience she experienced due to this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Ok. That is fine.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Mrs. [redacted] made one attempt to call me one day, when I asked her why she did not leave a voice mail, her response was " There was no name on the voicemail". 6/15/15 was the one and only day she "supposedly" called me. This is unacceptable, when I've gone out of my way almost everyday seeking answers. I left an alternate number with CSR's and also left my email. Her attempt to reconcile this situation is beyond on me. She insist that by pushing the payment back I've am being compensated, I've been the one to go through all the trouble to get this issue resolved and had I not been proactive I wouldn't be where we are today with ANSWERS. The payment push back is a given I've more than deserve that. Had everything gone smoothly from the get go we'd be in the same predicament 12 months to pay X amount of dollars, so here we are we this lame resolution X amount of dollars for 12 months with the simple fact I don't have to make the first payment till August, all because CONNS could figure out what to do. I'm asking for some discount for my troubles. No one every called me to tell me I was being taken care of or who was handling my issues, except I get a text message saying when my love seat would be delivered. Conns will not dictate to me when io have to be home to receive my product, I think I deserved a phone call to let me know what went wrong, and how it was resolved and was never not once shown any empathy  for my troubles. Mrs. [redacted] has no grounds to tell me or Revdex.com that I'm not the account holder when these were purchased by MY husband for OUR family, had she been more proactive in this matter she'd she I've been the only one handling this matter, CONNS unfortunately doesn't give the option to add an authorized representative, or at least that's what I've been told. However CONNS policy changes from one agent to an other. Everyone has argued back when as if they made the ultimate decision in this matter when they in fact had to answer to someone else themselves, it was never a maybe with these people it was always a no. I have pushed and pushed every door getting to where I need to get and here we are. I know there is a board or panel that handles this matter, and they aren't at arms reach to their clients who will pay to have them in their seats. 
Regards,
[redacted]wife of [redacted](person who has been handling this matter on his behalf)Hope that serve Mrs. [redacted] well as she didnt think I had any rights to file a complaint!!!!!!!!!!!!