Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank you, for this reasonable outcome, looking forward to receive furniture that works. We will be going to the conn's store on [redacted] .. this Monday or Tuesday to select another set of furniture, as it is stated the [redacted] sectional is out of stock. I hope this will be much smoother transition then previous experience, I did speak with conn's Rep today and system not showing credit at this time 10/21/2016. But I will take emails and show agreement made through the Revdex.com communication between us,Conn’s. Thank you for your assistance in this matter. Sincerely,[redacted]and[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I would also like the gift cards the salesman promised me, I cannot guarantee I will ever shop at Conns again. See the text message attached. 
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding invoice number [redacted] We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Mr. [redacted]...

may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or [redacted] 
  Mr. [redacted] has stated in her complaint; 1)       he made a purchase on4/15/17and was scheduled for delivery on a certain day; however, the television he purchased was out of stock.  He was informed the television would become available for a certain day, but the television is currently still out of stock.   Our investigation reveals that; 1)       the television that is listed on Mr. [redacted]’s invoice is out of stock (no longer available at Conn’s).  Mr. [redacted]’s complaint was escalated, and a replacement television [redacted] was approved.      Our records show on 4/15/17,  Mr. [redacted] purchased a Corinthian Midtown sectional which consisted of three pieces [redacted] recliner loveseat, [redacted] recliner loveseat, and a wedge), a Steve Silver Marseille dinette set which consisted of seven pieces (table and six chairs); Mr. [redacted] also received a FREE [redacted] with his qualifying purchase.  Based on Mr. [redacted]’s invoice he elected to have his living-room and dinette set delivered and for his television to be picked up from the local Conn’s in [redacted]  We show Mr. [redacted]’s living-room and dinette set was delivered on4/22/17and received in good order.  Before receiving delivery, Mr. [redacted] was made aware that his television was not available and would become available on a certain day.    After further review, we found that the television that is listed on Mr. [redacted]’s invoice is no longer available at Conn’s.  Mr. [redacted] was contacted on 5/4/17, and we extended the offer to replace the model listed with the replacement [redacted]  Mr. [redacted] was satisfied with the offer and stated he would be back to the store on 5/5/17 to complete the replacement   Conn’s values Mr. [redacted] as a customer and appreciate his for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on7/16/16, Mrs. [redacted] purchased a [redacted] high-efficiency top load washer and a electric dryer with a 48-month Repair Service Agreement on both units.  Mrs. [redacted] was provided a copy of Conn’s Return...

& Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Mrs. [redacted] elected to have her appliances delivered.  We show the day of delivery (9/05/16) Mrs. [redacted] received her washer in good order; however the dryer was damaged therefore she refused the unit and delivery was rescheduled.  On9/07/16, Mrs. [redacted]’s dryer was delivered and received in good order.    We researched Mrs. [redacted]’s complaint and found she contacted us on9/16/16 regarding her washer; she stated that her washer was not spinning.  A service call was scheduled for9/20/16; during the inspection the technician found the washer was working as designed.  On9/20/16a service call was created for Mrs. [redacted]’s dryer; she indicated that the dryer was not heating.  We show a part was ordered on9/21/16and became available on9/22/16.  Our records indicate we attempted to contact Mrs. [redacted] on9/23/16,9/26/16, and9/27/16to schedule an appointment to complete the install; however due to no contact Mrs. [redacted]’s service order was cancelled.  On10/21/16a new ticket was created for Mrs. [redacted]’s dryer; she stated that her dryer was making noise and not completing cycles.  On10/23/16, Mrs. [redacted] contacted us again regarding her washer; stating the unit was not washing clothes properly and the washer was unbalanced.  On10/25/16, the technician leveled the washer bottom legs and confirmed Mrs. [redacted]’s washer was working ok.  On10/26/16, the technician submitted a part order for Mrs. [redacted]’s dryer.  On10/31/16, Mrs. [redacted] contacted us and she was advised that she was scheduled for11/04/16to have the parts installed on her dryer.   At this time we are unable to honor Mrs. [redacted]’s complaint to return or exchange her washer and dryer.  Mrs. [redacted] is currently scheduled for Friday (11/04/16) to have the parts installed on her dryer.      If we be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252.      Kind regards,     Jana A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I am done trying to get these people to listen to me. I am still very very unhappy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Their statement of the NSF fees being refunded by my bank is false and to this day I have not received the refund check for the overcharges.  I am never dealing with this company again.
Regards,
[redacted]

Thank you for the
opportunity to respond to [redacted]’s additional comments. Our records
show on 9/21/15; the serviceman found the sofa had a large slice in the
stitching, the left seat casing ripped and springs detached. The serviceman
also found the loveseat left casing was ripped and the right recliner pull
handle wire fraying. [redacted]’s was contacted and made aware that we
would order the back frame and springs for the sofa as well as the seat casing
on the loveseat. However; the seams splitting as a result of the unit rubbing against
another object is not covered under the Terms and Conditions of the
FurnitureGard Plan. On 10/6/15, the serviceman returned to [redacted]’s
residence and was able to reinforce the frame and install new clips on the
sofa. The serviceman also installed the new seat cover and right recliner pull
handle on the loveseat to complete repairs.
Again, at this time Mr.
and Mrs. [redacted]’s furniture does not meet the qualifications for an exchange;
based on the serviceman’s report both the sofa and loveseat has been repaired
up to the manufacturer’s specification.  
If we may be of further assistance, Mr.
and Mrs. [redacted] may contact Customer Service at [redacted].
 
Kind regards,
 
Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Type:Contract IssuesselectProblem:On 11/20/2016 I purchased a washer, dryer, television, and bed from Conn’s. Since that date, I have experienced nothing but issues/misleadings/inconvenience in my dealings with Conn’s. Now their conduct has become blatantly fraudulent and is impacting me financially. I am requesting assistance with: 1) Having them credit my account for the following ($388.66 in total): a. Next-day delivery charges that I paid for our washer, dryer and bed, totaling $79.99. I. Due to their failure to update my phone number, despite my repeated requests to their incompetent sales rep Mark [redacted] at the time of purchase, they failed to deliver the items next day as I had paid for. When the items were finally delivered several days later, they delivered a bed frame to us in error. We then had to accommodate their delivery personnel a second time so that they could retrieve the bed frame. b. Property insurance totaling $293.67 I. I informed sales rep Mark [redacted] that we already had renters’ insurance and did not need their insurance. Nontheless, he charged me for property insurance. I did not realize this at the time of purchase. Dealing with Mark [redacted], who had only been employed with Conn’s for less than a week at the time, was a very tedious and time-consuming process. We were there for approximately 3 hours, which was excessive given that we already knew what products we wanted when we walked in the door. We wanted to purchase a washer/dryer that were moderately priced; we were clear with Mark that we did not need the “latest and greatest” products that he kept trying to direct us to. Once we had made our selections, Mark told us that those items were not in stock. So we went back and looked at the washers/dryers again, and selected products that were slightly higher in price. Only to be told by Mark that those items were not in stock either. That went on for approximately 45 minutes; it was obvious that Mark was trying to get us to purchase the more high-end washers/dryers, to increase the commission he would make from us. This became very frustrating, so I told Mark that we would cancel our entire purchase, as the washer/dryer were the critical items that were in immediate need, and that we literally did not have space in our laundry room for the items he was trying to get us to purchase. Then, miraculously, Mark and his manager (Adam, I believe was his name?) re-checked their systems and found that the washer/dryer that we originally wanted were in stock after all. After being at their store, and watching Mark fumble and attempt to misguide us for 3 hours, we were very anxious and eager to complete our purchase so we could go home and get on with life. Mark shoved an Ipad into my hands and quickly skimmed over the various places I was required to initial. I told him that we did not need property insurance on these items, so out of good faith in Mark’s intentions, and so that we would be done with the process, I signed the purchase agreement without noticing that Mark had applied property insurance totaling $293.67 to our purchase. I believe this was a deliberate tactic to wear us down by making the entire process as tedious as possible, so that we would be fatigued by the time we were at the point of completing the purchase and would not question whether or not Mark had applied any fraudulent charges to our purchase at their profit. To top matters off, after we had completed our purchase and left the store to return home, I received a phone call from Mark stating that he forgot to have us sign a particular form and that we needed to return to the store. This was a terrible inconvenience that we endured due to Mark’s incompetence; we were already 15 minutes away from the store when Mark called us, and had to battle Sunday afternoon traffic to return to the store after we had already been there for approximately 3 hours. c. Late fees totaling $15.00 I. Due to the incompetence of Mark [redacted], it appears that Conn’s never updated our address in their systems. That resulted in my never receiving the payment booklet containing my account number required to make a payment to my account. My first payment was due 12/20/2016; it took approximately 3 weeks of circular e-mails with their technical support staff, and a complaint with the Revdex.com, before anyone provided me with my account number so I could make a payment. On 1/6/2017 they informed me via e-mail (attached) that they had no record of my account being set up, and that I should check back in a few weeks. I have since made my first payment, but they charged me a $15.00 late fee. This was due to their error, not mine, as my account was not even set up at the time that my first payment was due. Their website offers very little information on my account, so I fear that they may have removed the 0% financing for 12 months due to my not making my first payment on time. Again, this was due to their error, not any omission on my part. To the contrary, I spent several weeks dialoguing with them in an effort to make a timely first payment. 2) Repair/replacement of my dryer. a. I purchased a service agreement (see attached) on the dryer. On 1/22/2017, the dryer caused a fuse to blow after running for approximately 15 minutes. When I tried to re-start the dryer, the start button came off rendering they dryer completely inoperable. I reported this to Conn’s on 1/22/2017 and requested service on the defective item they sold me. They have since closed my service ticket (see attached) without sending anyone to repair/replace my dryer. I don’t understand how they can blatantly deny their obligation to service my dryer, since I purchased the service agreement with them. Please help me as I have no further recourse with Conn’s in addressing these items. They are guilty of consumer fraud.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I would like 1) a billing credit of $388.66; and 2) replacement dryer delivered within 5 business days of this complaint submission.

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted].  Ms. [redacted] stated she filed an insurance claim on her account. She believes she has paid the account balance in full.    According to our records, Ms. [redacted] signed a 30-month retail...

installment contract on May 15, 2015.  That contract included our credit life, disability and involuntary unemployment insurance.  On June 17, 2015 Ms. [redacted] contact our insurance department to file a disability claim.  We mailed her an insurance claim form at that time to the address on file.  As of September 6, 2016, those insurance claim forms have not been returned.  Additionally, MS. [redacted] stated she has lost her job.  We have no record of an unemployment insurance claim being filed.    If Ms. [redacted] has misplaced the insurance claim forms she may contact our insurance department at 800-280-1514 to request another form.    Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks assessed on the account due to payments not being made timely.  We have included a copy of Ms. [redacted] payment history for her records.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.   Thank you, Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  
I called the number provided and was told I can go to any Conns store and pick up the rails I will be going to Thornton store to request the Rails for Java Bed. I have had problems in the past with a previos bed and I was told they don't carry rails so I would like to request that if this happens like it did in the past and I got the run around than I would like a full refund of this specific Bed

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  As mentioned in Mrs. [redacted]’s last response that was received on 10/04/16; Mrs. [redacted]’s refrigerator is only covered under the limited 1-year manufacturer’s warranty no additional RSA coverage was purchased through Conn’s.  As stated Mrs. [redacted] was scheduled for service on 9/16/16, but called in to reschedule; stating she needed an early morning time frame.  Mrs. [redacted] was rescheduled on 9/26/16; during the inspection the technician reported he reinstalled the freezer door seal and adjusted the temperature control to complete repairs.  On 9/30/16, Mrs. [redacted] contacted us; stating the ice-maker was not functioning.  The technician ordered a new ice-maker and Mrs. [redacted] was scheduled to have service completed on 10/04/16. Since Mrs. [redacted]’s last response; we learned the day of her scheduled appointment she was not available.  Our records indicate we attempted to contact Mrs. [redacted] on multiple occasions dated from 10/05/16, 10/06/16, 10/07/16 to reschedule her appointment to complete repairs, but were unsuccessful.  Due to not be able to reach Mrs. [redacted] her service order was cancelled completely on 10/08/16.  At this time we are unable to honor Mrs. [redacted]’s request to exchange her refrigerator.  Mrs. [redacted] may contact our service department at 1-855-266-6349 to schedule an appointment at her convenience.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252 Kind regards,  Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding an account.  We are unable to locate an account with the information that was provided by Mrs. [redacted].  If Mrs. [redacted] would like to provide and account number or an invoice number, we will be glad...

to research her concerns further. Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 3/03/16, Mrs. [redacted] purchased a [redacted] 55” LED TV with a 25-month Repair Service Agreement w/Accidental Damage, a [redacted] 75” LED TV with a 49-month Repair Service Agreement w/Accidental Damage, and a...

Milestone XL Full Motion TV Mount.  Mrs. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Our records show Mrs. [redacted] elected to pick up her [redacted] 55” and TV mount from our Arizona location #141 on3/03/16 and 3/04/16. After researching Mrs. [redacted]’s complaint we found at the time of purchase she was advised the [redacted] 75” LED TV was on back order and was expected to arrive within 1-2 weeks.  After further research we found Mrs. [redacted]’s TV became available on 3/22/16.  Once the unit became available; Mrs. [redacted] advised the store she did not have transportation to retrieve the TV.  Mrs. [redacted]'s television was delivered to her residence as a gesture of goodwill.  Mrs. [redacted] received her TV on 3/22/16 in good order.  We sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this matter.     If we may be of further assistance, Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252. Kind regards, Jana [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
 The heater on unit is working,  I did not use the A/C yet due of cold weather.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  In the response Conns submitted to the Revdex.com they stated that they waived the restocking fee and a " courtesy " that statement was false , as it is per policy that the restocking fee be waived for items returned under 24hrs. Conns is not a Authorized [redacted] retailer as stated in the Lake Worth Store. The information in the store states " New " [redacted] pro but consumers are not allowed to inspect contents before leaving the store to verify items were " new" because they would then next open boxthe [redacted]st United I purchased stated " new [redacted] pro " 2015 model And it reflected that on the box. The computer inside was a 2012 model .The model I have now is a early 2015 model and not a 2016 model as stated.  I request replacement to a 2016 model or a full refund  [redacted]    
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated she paid
her account in full and would like the credit mark received in July removed
from the account.
 
According to
our records, Ms. [redacted] signed a 24-month...

retail installment contract on August
3, 2014.  Ms. [redacted] agreed to have the
minimum monthly payment due on the 12th of each month. 
Ms. [redacted]
received a 30 day credit marks due to payments being made timely.  Ms. [redacted] submitted the payment due on June
12, 2015 on July 13, 2015.  Since the
payment was submitted more than 30 calendar days after the payment was due, a
credit mark was assessed on the account. 
 
We are
obligated to report factual information to the credit bureaus and are unable to
remove negative credit marks earned on the account due to timely payments.  We have attached a copy of Ms. [redacted]’s
payment history and signed retail installment contract for her records. 
 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  Thank you,Cheryle [redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]0030.  Ms. [redacted] stated she paid
her account balance in full; however, the account remains opened. 
According to
our records, Ms. [redacted] submitted a payment in the amount of $235.10...

on
September 20, 2015.  Due to a system error
an additional payment in the amount of $235.10 was processed on September 21,
2015.  On September 24, 2015 the payment
processed on September 21, 2015 in error was reversed.  Ms. [redacted] also disputed that payment with
her financial institution on October 31, 2015 and the payment was reversed a
second time causing Ms. [redacted]’s account to reopen. 
As of December
14, 2015, the payoff amount on the account is $235.10.  Please note, the payoff amount may update
daily.  If Ms. [redacted] chooses to pay the account
balance in full, we ask that she contact us the day she plans to submit the
payment for an up-to-date payoff quote. 
We have
attached a copy of Ms. [redacted]’s payment history for her records. 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our attention.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]'s concerns regarding account [redacted].  Mr. [redacted] indicated he purchased an air conditioner that was too large. He stated he wanted to return the unit but Conn’s would not accept the return.  According to our...

records, Mr. [redacted] purchased a 12,000 BTU air conditioner on July 13, 2016. He was given a copy of our return/ exchange policy at the time of purchase. That policy states we have a no return/exchange policy on air conditioners.   Additionally, our return exchange policy is displayed at each desk and on a large sign in the front of the store that can be seen entering and exiting each location. To ensure transparency, our policy can also be found on our website at conns.com.  When Mr. [redacted] returned to the store with the air conditioner, he was informed that we could not return the item. Mr. [redacted] chose to leave the unit at the store location and it was considered abandoned. As a one-time offer and a gesture of goodwill, we have processed the return on the air conditioner and closed the account. We have included a copy of Mr. [redacted]'s payment history as verification that the account has been closed.  Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records indicate that on 11/04/15 Mr. [redacted] purchased a [redacted] Dishwasher with a 48- month Repair Service Agreement and installation. Mr. [redacted]’s signed invoice acknowledges that he received a copy of...

the Return and Exchange policy.  Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.   On 11/05/15 Mr. [redacted]’s dishwasher was delivered and installed as promised. After reviewing Mr. [redacted] complaint, we show he contacted Conn’s Service Dept. on 1/4/16 stating the dyrer's spin came off and the unit was not drying; parts were ordered and the product was repaired.  On 3/31/16 he contacted service stating the unit keeps powering on.  Upon inspection we discovered the leak sensor was corroded; we cleaned corrosion from the leak sensor to repair the product.  Most recently we show Mr. [redacted] contacted us on 2/25/17 stating the display was flashing and would not shut off without flipping the breaker; on 3/22/17 service the main board was replaced and the customer was instructed on proper use.  Mr. [redacted] contacted Conn’s the same day as repairs (3/22/17) stating the product was not repaired and needed additional service we went out and installed a drain pump to repair. At this time we have determined that the dishwasher does qualify under the warranty and Mr. [redacted] has been contacted with instructions to exchange his dishwasher.  If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Kristal [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: She purchased bedroom furniture but her rails were not delivered She was informed numerous times that the rails were in the scheduled for delivery but she did not receive the item as promised;3.     She was informed that the box springs she received for her bed was not needed for the type of bed frame purchased but was told that she could not return the items for a refund;4.     She is requesting a $1000 credit for the box spring and delivery experience. Our investigation reveals that: 1.     There was a system error which caused the bed rails not to be on the delivery truck during the initial delivery;2.     Ms. [redacted] was made aware by the delivery team that her rails were not in stock for immediate delivery and she would be contacted for delivery once available;3.     Ms. [redacted] received 2 free box springs with her qualified purchased; and4.     Although we are unable to honor Ms. [redacted]’s request for a $1000 credit, we will issue a credit to her account for $150 due to the delivery delay.                  Our records show on 11/23/17, Ms. [redacted] purchased the [redacted] bedroom furniture which consist of seven pieces (headboard, footboard, rails, mirror, 2 nightstands, and chest drawer), the [redacted] living room furniture which consist of three pieces (sofa, loveseat, and chaise) and a ), a Serta King mattress. At the time of Ms. [redacted]’s purchase, she qualified to receive a free ** laptop, 2 [redacted] Comfort box spring and free delivery.  After researching Ms. [redacted]’s complaint we found that her items were scheduled for delivery on 11/25/17. Upon the delivery all items were received in good order except for the bedrails. We were able to confirm that due to a system error, Ms. [redacted]’s rails were not placed on the delivery truck with the other items. Ms. [redacted] was informed by the delivery department that the rails were not in stock at the local warehouse for immediate re-delivery but she would be notified once available. Our records show Ms. [redacted]’s rails were delivered and her bed was successfully assembled on 11/28/17.  At this time we are unable to honor Ms. [redacted]’s request to have $1000.00 deducted from her account. However; we will credit Ms. [redacted]’s account for $150 (the original cost of delivery) due to the delay with delivery. We sincerely apologize for any inconvenience Ms. [redacted] experienced during this process. Conn’s values Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.  Sincerely,Conn’s Inc.