Alan J. Slobodnik, M.S.W.

Thank you once more for the opportunity to address Mr. [redacted]'s concerns regarding collection calls.  Mr. [redacted] has provided an additional telephone number for us to research.  We found that telephone number [redacted] was linked to an account in error.  We have placed a cease and desist on the additional telephone number.  We ask Mr. [redacted] to please allow up to 24 hours for the cease and desist process to complete.  If Mr. [redacted] receives any additional telephone calls after the 24 hour time frame, we ask that he contact us directly so we may further research the matter.  Again, we apologize for any inconvenience Mr. [redacted] has experienced due to this matter and we appreciate him providing the additional information needed to correct the issue.Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  We attempted to contact Mrs. [redacted] on 12/14/16 to discuss her concerns, but we were unsuccessful.  As mentioned in Mrs. [redacted]’s previous response; Mrs. [redacted] contacted us the day after receiving delivery (10/06/16) stating the wrong base was received.  Mrs. [redacted] said that she was expected to receive an adjustable base with a massage option; however, a regular adjustable base was delivered.  After further review we were able to confirm that Mrs. [redacted] was later contacted by Dawn from her local Conn’s; during the conversation the representative apologized to Mrs. [redacted] for the error and offered an exchange.  Also due to the inconvenience we offered Mrs. [redacted] a $100.00 gift card to use towards the purchase of a new adjustable base; however Mrs. [redacted] declined our offer and stated that the adjustable base she wanted was an additional $600.00.  Again, at this time we are unable to honor Mrs. [redacted] request; Conn’s is willing to exchange her adjustable base and provide a $100.00 gift card she may use towards the purchase of the new adjustable base.  As stated Conn’s has a No Return & Exchange Policy on mattresses and to ensure the transparency this information can also be found on Conn’s website at http://www.conns.com/returns-and-exchange/. Mrs. [redacted]’s mattress qualifies for Sealy 120-Day Comfort Guarantee through the manufacture; Mrs. [redacted] may visit her local Conn’s to re-select a new mattress and schedule delivery.   If we are of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.   Kind regards,  Jana A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com, shortly, you will be receiving a copy of the letter sent to me on January 5th. Obviously, you are witness to Conn's innate ability to ignore the issue at hand: Close the account, clear my credit and leave me alone.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I hate that I had to go to this extreme to contact the Revdex.com in order to get any type of assistance with this.  I do appreciate Revdex.com's help and thank Conn's for exchanging the laptop.

Thank you for the opportunity to respond to Mr. [redacted]’ complaint.  Our records indicate that on7/18/15 Mr. [redacted] purchased an [redacted] Reclining Loveseat and Sofa, each with a 48-month FurnitureGard Plan.   Mr. [redacted] received a copy of the Return and...

Exchange Policy at the time of purchase.  Our Return and Exchange Policy states: No returns or exchanges on furniture.  If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties.  Mr. [redacted] also signed his invoice acknowledging that he received a copy of the Return and Exchange policy. On 7/20/15 Mr. [redacted]’ furniture items were delivered as promised.  After reviewing Mr. [redacted]’ complaint, we show that on 9/28/16 Mr. [redacted] contacted Conn’s Service Dept. stating that left side springs came loose on the seat of the reclining sofa and a work order was created to schedule for service; we were unable to contact Mr. [redacted] to confirm a date and the order was canceled. Mr. [redacted] contacted us on 10/10/16 stating the same issue mentioned above. Service was scheduled for 10/21/16 and the service man determined that the leg and front portions of the seats were smashed in and he adjusted the filling in the legs and placed an order for the filling for the cushions. On 11/12/16 the cushions were filled and repaired.  On 11/17/16Conn’s service was contacted once again stating that seats were flat and the zippers were broken. Upon service we discovered that the seat cores needed replacing and as well as the zippers. On12/8/16 Mr. [redacted] was contacted to be informed we were ordering the seat cores but the zippers aren’t covered under the warranty.  According to our records the seat cores arrived, however Mr. [redacted] needed service scheduled in March because he was renovating his home. At that time we were not able to schedule that far in advance.  The service order was canceled and he was advised to contact us when he was ready for his service to be complete. He called back on 2/27/17 to get service completed and we determined that we could order the chaise cushion to have it replaced for the defective zippers, however it will take 6-8 weeks for arrival from the manufacturer. At this item we will not be albe to honor Mr. [redacted]’ request and we have to continue with service. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at1-877-358-1252.  Kind regards, Kristal [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she does not believe her balance is correct on her account.    According to our records, Ms. [redacted] signed a 30-month retail installment contract on April 4,...

2016.  That contract included the Repair Service agreements (RSA) on the washing machine and the dryer.  Ms. [redacted] decided to cancel the RSA coverage on the units and the credit was applied to her account.    We have included a copy of Ms. [redacted]’s payment history for her records.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the
opportunity to respond to Mrs. [redacted]’s complaint. We have reviewed her
concerns and found Conn’s does not advertise the [redacted] as a new or
newest model the product specifications are listed on the shelf tag. We
confirmed the [redacted] Mrs. [redacted] received...

has the same specification
for the [redacted] that she currently has. As of 10/7/15, Mrs. [redacted] has not
brought her [redacted] into Conn’s to have the unit assessed to determine if there
is a functional failure with the unit.
Although we are unable
to honor Mrs. [redacted]’s request for an exchange; Conn’s is willing to make any
necessary repair that are covered under the Terms and Conditions of the
manufacturer’s warranty. Mrs. [redacted] may bring her [redacted] to her nearest
Conn’s to have the unit sent to service for assessment.
If we may be of further assistance, Mrs.
[redacted] may contact Customer Service at [redacted].
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the
opportunity to respond to Mr. [redacted]’s complaint. After reviewing Mr. [redacted]’s
concerns, Conn’s agreed to honor his request to return the refrigerator without
the 15% restocking fee due to the unit failed within 24-hours. Our records show
we are currently scheduled to pick up and...

return the refrigerator on 11/19/15.
We have also process a credit of $1859.82 to Mr. [redacted]’s account to close the
account. We sincerely apologize for any inconvenience Mr. [redacted] experienced
during this process.
 
 
If we may be of further assistance, Mr.
[redacted] may contact Customer Service at 1-877-358-1252.
 
 
Kind regards,
 
Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
The problem has  not been resolved . They showed up on the 28th of December and had the wrong part. As of 1/9 I have not received the part or heard from anyone on this matter.

Be[redacted]r Business Bureau:
This le[redacted]r is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/2016 and assigned ID [redacted]. Sent: Tuesday, January 24, 2017 3:25 PM Subject: RE: [redacted] I will like to thank you for all your help with this situation. Conn’s came and got the entertainment center on 1/23/2017 at 4:30. The delivery driver verified again it was broken and should have been replaced months ago.  Again thank you for all your help. This really should not have been such a big issue but Conn’s made it that way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This is your own weekly ad. This is the sales price that you advertised and you refuse to honor it. Your own commercial states that if I find a price that's lower in your ad or any competitors ad my price would be reduced. Would it matter if it was a Veteran's Day ad or Columbus Day? An ad is an ad especially if it's issued by your own company. Picking and choosing when to honor an ad seems to be shady business practices.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I appreciate your help.  If I had not contacted you that day, Conn's would not have taken any action.  I had called their customer service department numerous times and each time they gave me a different story.  
I have reviewed the response made by the business in reference to complaint ID 10979280, and find that this resolution would be satisfactory to me.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 11/14/14, Mr. [redacted] purchased (2) [redacted] phones that came with a limited 1-year manufacturer warranty; no additional RSA coverage was purchased through Conn’s.  We researched Mr....

[redacted]’s complaint and found he contacted us on 11/03/15 and11/13/15 regarding one of his of the [redacted] phones requesting service.  During the conversation Mr. [redacted] informed the Conn’s representative the phone was damaged; Mr. [redacted] was informed no accidental coverage was purchased through Conn’s to cover the physical damage and manufacturer warranty does not cover physical damages.  If we may be of further assistance, Mr. [redacted] may contact our Customer Service department at 1-877-358-1252 Kind regards,  Jana [redacted]

Thank you for the opportunity to respond to Mrs.
[redacted]’s concerns regarding her account. 
Mrs. [redacted] stated she purchased appliances and was told she had two
years to pay interest free.  She would
like to pay the account off with no interest.
 
According to our...

records, Mr. [redacted] signed a 32-month
retail installment contract on June 30, 2014.  This
contract included our 12-month no-interest financing promotion.  At the time of the purchase, Conn’s did not
offer 24-month no-interest financing on their retail installment contracts.  Mrs. [redacted] called on June 18, 2015 and
obtained her payoff quote through our automated system. 
 
We have attached a copy of Mrs. [redacted]’s payment
history as well as her signed retail installment contract and “Cash-option”
acknowledgement page.  We are unable to
honor her request to reinstate the “Cash-option” due to the invoice balance not
being paid in full before the “Cash-option” expiration date. 
 
We Value Mrs. [redacted] as a customer and appreciate her
bringing her concerns to our attention.  Thank you,Cheryle Simmons

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
As long as the account will be closed because of wrong information im ok with that thanks so much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for the
opportunity to respond to Mr. [redacted] additional comments.  Mr. [redacted] stated in his additional
comments that the display shown in the store has the same As imperfections.  However, Mr. [redacted] elected to
purchase the furniture set.  Mr.
[redacted] is unsatisfied with the design and comfort of his furniture.  Comfort is a preference which is not guaranteed
and not covered under the Terms and Conditions of the manufacturer
warranty or Furnituregard.  Mr.
[redacted] still has the option to purchase the additional pieces if needed.  As mentioned Mr. [redacted] has been
informed on several occasions we are unable to honor his request for
exchange; Conn’s has a No Return/Exchange Policy on Furniture items
unless inspected by a Conn’s Service Technician and found to
have a manufacturer’s defect.
 
If we may be of further
assistance, Mr. [redacted] may contact our Customer Service department at
1-[redacted].
 
Kind regards,
 
 
Jana A[redacted]
Customer Relations









           




 

















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Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  As stated in our previous response: upon inspection, the serviceman found that the leather is peeling on both units. Mr. [redacted]'s furniture was purchased in August of 2013, at that time the FurnitureGard Plan purchased for his furniture did not cover cracking and peeling. Mr. [redacted] has been advised there are no structural damages to his furniture. We show that the technician stated that Mr. [redacted] advised him to state the product could not be repaired. Please review previous attached pictures showing where the leather is cracking and peeling, which is considered cosmetic damage.  We are unable to continue with repairs on his furniture.  Mr. [redacted] has been provided a copy of the terms and conditions of his FurnitureGard Plan for further review.    Kind regards, Kristal [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  The countertop repair was given to a contractor. The contractor did fix the issue underneath the sink but he tried to fix the granite countertop using an apoxy and clamps. I was told to leave the clamps on for 3 days in which I did. The contractor said in 3 days he will be calling. After 3 days I had done as instructed with the clamps and tried to text and call the contractor with both having no response and the countertop not even being repaired, as it is the same way it was before he did any work. So I'm not in the slightest satisfied with countertop issue. I would like it replaced.

Thank you for the opportunity to respond to [redacted] complaint.  Our records show on 5/18/15, [redacted] purchased a [redacted] high-efficiency washer and dryer with a 24-month Repair Service Agreement.  [redacted]signed invoice indicates at the time of purchase she...

acknowledged she was provided a copy of the Repair Service Agreement and that she understood the coverage associated with the product.  [redacted] elected to have her washer and dryer delivered; which was completed on 5/22/15. We researched [redacted] complaint and found a service call was placed on 7/13/15 for their washer and 8/12/15 for their dryer; stating the washer was not cleaning the clothes and the dryer was turning off on its own.  After reviewing the service history we found multiple attempts were made to schedule [redacted] for service, but we were unable to find a service technician in their area.  Therefore, [redacted] (the manufacturer) approved an exchange to replace their washer and dryer.  We attempted to contact [redacted] regarding her approval, but we were unsuccessful in our attempt.  [redacted] was issued a credit up to the original amount paid which was $2,599.98 to re-select a new washer and dryer.  [redacted] may visit her nearest Conn's location to initiate her exchange and schedule delivery.                                           ...⇄ we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358-1252. Kind regards,  Jana A[redacted]Customer Relations

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/7/2015 12:09:38 PM and assigned ID [redacted].
Regards,
No they have not completed the work order. A man came out and fixed my chair but didn't spot clean. I had to request another service order. He also told me this happens a lot.











9/4/2015






Complaint

We purchased the top of the line [redacted] washer and dryer from Conn's. We paid extra for anytime service repair . Now we are having problems with both units and Conn's does not have anyone in [redacted] that can do repairs on washer or dryer . This is false advertising! My wife has spoke with...

several representatives from all departments for more then a month. They want to exchange the washer for the same exact one, which does not make any sense. If there is no one in the area to repair any issues why would we want the same units? Please help us get this resolved.







Desired Resolution

Return both units with pedestals and clear our credit from the remaining balance .

Consumer Business Dialog