Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Wednesday, May 24, 2017 4:25 PMSubject: RE: Revdex.com Complaint ID [redacted]Ok thank you. I rejected their response because they didn't make any kind of resolution. They agreed that the time frame I had was accurate but made no reference to the fact it shouldn't take over 4 months to get a simple thing fixed. They didn't address the lie of the technician or the state he left the last repair in. The lack of care of the technicians and the time frames it takes to get anything fixed makes the warranty pretty much useless. I didn't request to have all my warranties refunded just one in compensation, yet their only offer was to cancel it now, as anyone can, and get the prorated difference back. This is unsatisfactory.Let me know if you need anything else please. Thank you for your time.[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  We researched Mr. [redacted]’s complaint and found his issue has been addressed and resolved.  After reviewing his service history, we found due to a system error there was a delay processing his exchange.  Our records...

show Mr. [redacted]’s exchange was approved on 8/19/15; he was issued a credit up to the original amount paid to re-select one item.  On 8/21/15, Mr. [redacted] initiated his exchange; he selected a Samsung side-by-side refrigerator model (RS25J500DWW) and purchased a 24-month Repair Service Agreement for his new refrigerator.  Again, we sincerely apologize to Mr. [redacted] for any inconvenience that he experienced during this process.                                    ...⇄ we may be of further assistance, Mr. [redacted] may contact our Customer Service department at [redacted].Kind regards,[redacted]Customer Relations

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments.  At the time of Mr. [redacted]’s purchase, Conn’s were offering:0 interest for 24-months on all furniture & bedding purchases $1999+ Free HDTV or Free Delivery. After reviewing Mr. [redacted]’s credit application that was submitted with Conn’s; we were able to confirm that it was approved for 18-month no interest.  The sales associates did attempt to run an application through [redacted], but Mr. [redacted] was not approved.  Mr. [redacted]’s account is a MAX 36-month term but not a 36-month cash option.   We were also able to confirm with Mr. [redacted]’s sales associate that he Mr. [redacted] chose to go with two sofas.  The [redacted] set can be(sofa/loveseat, sofa/sofa, or loveseat/loveseat to make a sectional)because it gives the consumer two more massage seats and it was only an inch different in length.  The sales associate also helped Mr. [redacted] with the furniture measurements.    In regards to Mr. [redacted]’s claim that he did not receive or was unaware of Conn’s Return & Exchange Policy; we respectfully disagree with that notion.  Mr. [redacted]’s signed invoice acknowledges that he was provided a copy of the Conn’s HomePlus Return & Exchange Policy envelope. In addition, to receiving a copy of our policy it also displayed at each desk and on a large sign in the front of the store that can be seen entering and exiting each location.  To ensure transparency, this policy can be found on Conn’s website athttp://www.conns.com/returns-and-exchange/.  Once the consumer’s invoice is printed, they are given a copy of the policy along with a copy of their invoice.  Mr. [redacted] should have also received a copy of his invoice via email.   Again, at this time we are unable to honor Mr. [redacted]’s requestto return or exchange his furniture.  Mr. [redacted] signed his delivery receipt acknowledging his furniture was received in good order.  As previously stated; Conn’s has a No Return/Exchange Policy on furniture unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect.   If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.      Kind regards,     Jana A[redacted] Customer Relations

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding accounts
[redacted] and account [redacted].  Mr. [redacted] stated he combined his accounts;
however, he is still receiving collection calls.
According to
our records, Mr. [redacted] had...

three accounts opened prior to signing the retail
installment contract on August 26, 2015. 
Account [redacted] and [redacted] were opened on June 15, 2013.  Account [redacted] was opened April 26,
2014.  Additionally, Mr. [redacted] signed a
fourth retail installment contract on August 26, 2015 creating account
[redacted]. 
The retail
installment contract signed by Mr. [redacted] on August 26, 2015 also included the
outstanding balance for account [redacted]; however, the other accounts were not
included in the account add-on process. 
As of October
12, 2015, the payoff balance on account [redacted] is $267.20 and the payoff
balance on account [redacted] is $170.78. 
Due to these two accounts having an outstanding balance of less than
$500.00 each, the balances were not added on to account [redacted].  We have attached a copy of Mr. [redacted]’s contracts
for his records. 
As a one-time
offer and a goodwill gesture, we have reversed the late fees on accounts
[redacted] and [redacted]; however, we are unable to combine the accounts with
the new account.
We value Mr. [redacted] as a customer and sincerely
apologize for any inconvenience he has experienced due to this matterThank you,Cheryle S[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Ms. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Ms. [redacted] stated in her complaint that: she wants all financial obligations quashed and removed; she has been unable to log into the webpay system to pay her bill; and she would like the late fees removed and reasonable means to set up her payment Our investigation reveals that: we are unable to quash or remove the charges due under the retail installment contract; Ms. [redacted] registered for our new webpay system on March 12, 2017; and Conn’s is unable to remove the late fees assessed on the account due to the payments not being made timely.   According to our records, Ms. [redacted] signed a 24-month retail installment contract on November 3, 2016. She agreed to have her minimum monthly payment of $38.15 due on the 10th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Ms. [redacted] may pay in her local Conn's store, by mail, over the phone, or online where we also offer the option to schedule recurring payments if it is more convenient for her, before the due date. Additionally, if Ms. [redacted]’s pay date has changed, she may benefit from requesting a change of her due date each month. We ask that Ms. [redacted] contact us if she would find this beneficial.   Conn’s updated our webpay system in March of 2017.  Our records indicate that although Ms. [redacted] typically schedules her payment with an agent, she enrolled in our webpay system on March 12, 2017.  Ms. [redacted] has not notified us of any other problems with webpay since her enrollment date. If Ms. [redacted]’s login attempts are unsuccessful, we ask that she contact our customer service department so they may assist her further.   Conn’s is unable to remove the late fees from the account, as the account is past due from March 10, 2017.  Ms. [redacted] spoke with an agent on March 10, 2017 and stated she was going to make her payment through the webpay system; however, that payment was not processed.    Although Conn’s would prefer to keep the lines of communication opened, we have placed a cease communications on the telephone numbers associated with your account.    Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns regarding account(s) [redacted] and [redacted]. We have a more than 120-year history of quality customer service and satisfaction and I would not want anything to impair that record. Our contact information is...

located on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about her purchase by calling our Customer Service helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mr. [redacted] stated in her complaint that: he went to the store to make his final payment on account [redacted]; he was informed that he could add on the remaining balance to a new account; he purchased a dresser he never received and is still paying for the dresser; he was denied the account after most of the items were delivered; he was approved for 18-months no-interest; and this is negatively impacting his credit. Our investigation reveals that: Mr. [redacted] was offered to add on his existing account with his current account; due to both accounts having an active “cash-option,” we are unable to combine the accounts; Conn’s respectfully disagrees that Mr. [redacted] was denied credit after the merchandise was delivered; Ms. [redacted]’s account qualified for 18-months no-interest financing promotion (“cash-option”);   and as a gesture of goodwill, we will remove the negative credit marks assessed on account [redacted] According to our records, Mr. [redacted] signed a 32-month retail installment contract on February 4, 2016.  That contract created account [redacted] qualified for the 12-month no-interest financing promotion (cash-option”).Mr. [redacted] signed a 36-month retail installment contract on January 27, 2017. That contract created account [redacted] and included our 18-month “cash-option.” Due to the accounts having two different financing terms, we are unable to combine the accounts and the add-on amount of $491.28 from account [redacted] was reversed and is no longer reflected in the balance on account [redacted]. Mr. [redacted] also stated he continues to pay for a dresser he did not receive.  An invoice credit in the amount of $540.17 was applied to account [redacted]. This included the $420.00 for the dresser, the RSA for the dresser and any applicable taxes.  We have included a copy of the payment history for account [redacted] as verification of the credits on account [redacted]. Mr. [redacted] was asked if he would like to sign a new contract to lower the minimum monthly payment due to the dresser being returned and the reversal of account [redacted]; however, he opted not to sign a new contract.  In order to correct the accounts, we would ask that Mr. [redacted] please pay $185.33 on account [redacted] on or before October 12, 2017. Once paid, Conn’s will honor the “cash-option” price and close the account.  Additionally, we are in the process of removing the negative credit marks assessed on account [redacted], reinstating the 18-month “Cash-option,” and processing a goodwill due date change to bring the account current.  Mr. [redacted]’s next payment in the amount of $296.34 will be due on October 11, 2017. Please note, it may take the credit bureaus 30-60 days to update their records.Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have proof from the Chris [redacted], Manager at store 1655 South Stapley Drive, Mesa, AZ as well as Benadette, Warehouse Supervisor, Timothy [redacted], Sales Person,  Don [redacted], Sales Counselor who all confirmed and verified that the promise of 10% off the merchandise would be honored.  I was told that It would be 4-6 weeks before I would receive a revised invoice and to be patient during the problem they caused.  I have never received the payment book with  the 10% off, replacement pillows and the $100 gift card.  Pull the store video where I went in to Conns and was told again that my invoice will reflect the discounts promised.I was only approved for $4000 but only spent $3200 after the sales and promos.  Conns inflated my invoice to upwards of $7000.  Until they honor the promised they failed to this day to delivery then I will take them to court and have them pay all court costs.  They need to remove the derogatory credit remarks on my credit reporting because this is their error not mine.  The 32 monthly interest free needs to be reinstated at the resolution of this complaint, 10% off as promised and I have proof of this from the store, $100 gift card issued, manufacture replacement pillows, delivery free waived. Conns needs to stop lying.Conns is lying. and I have the telephone records and the proof from the video surveillance where I went into the store to have this resolved. Conns DOES NOT  value me as a customer because if they did this would not have gotten to this point.They either fix this now voluntarily on all items promised me or I will have to take this to court and they will have to pay all legal fees. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
The freezer handle in the picture is dented, it is pushed in. The plastic was purposely left on when the picture was taken.  When we had previous appliances installed, the other drivers removed all plastic and tape upon inspection.  As I recall when our washer and dryer and the previous refrigerator was installed, the driver took the picture on the way out the door.  It was the last thing he did after install.  We have a phone record to show we contacted the service department at the time of the install. I had requested for the driver to take the refrigerator back. However, my wife needed a refrigerator and because we had been without one for nearly two months decided to keep it and have it repaired.  According to the driver and manager, it would be repaired as soon as they received a new handle.  Still waiting.  We were forced to renew the service warranty because, according to your sales rep, the previous service warranty was only valid for refrigerator that was no longer working... 'The service warranty is only valid for specific serial numbers. Each serial number must have its own service warranty policy.'  Because your store rep advised that the service warranty would not be honored for the new appliance, we were forced to purchase a new service warranty.  Even though we still had a couple of years in the previous service warranty.  Thus, we were forced to pay an additional $1000 'new replacement'refrigerator that was provided thru the in store credit.  
I don't understand why the driver could not confirm if it was a 'new' appliance and advised it may have been returned at some point because the appliance was not in a box. The only reason this conversation came up was because the handle was dented. My wife had specifically asked to see the box, or package, it came in.  They could not provide one. So because you state its a verifiable serial number of a new refrigerator that's not in a new box, like any new product, with a dented handle and an over paid service warranty, I'm suppose to take your word that it's a new refrigerator.  Again operating with bad intent,  all were asking for is to cover the cost of the new service warranty and replace the handle. How long have we been a customer now?

Thank you for the opportunity to respond to Mrs.
[redacted]’s concerns regarding her account. 
Mrs. [redacted] stated she purchased appliances and was told she had two
years to pay interest free.  She would
like to pay the account off with no interest.
 
According to our...

records, Mr. [redacted] signed a 32-month
retail installment contract on June 30, 2014.  This
contract included our 12-month no-interest financing promotion.  At the time of the purchase, Conn’s did not
offer 24-month no-interest financing on their retail installment contracts.  Mrs. [redacted] called on June 18, 2015 and
obtained her payoff quote through our automated system. 
 
We have attached a copy of Mrs. [redacted]’s payment
history as well as her signed retail installment contract and “Cash-option”
acknowledgement page.  We are unable to
honor her request to reinstate the “Cash-option” due to the invoice balance not
being paid in full before the “Cash-option” expiration date. 
 
We Value Mrs. [redacted] as a customer and appreciate her
bringing her concerns to our attention.  Thank you,Cheryle Simmons

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated she
would not have to pay February’s payment on her account and she would like the
collection calls to stop.
 
According to
our records, Ms....

[redacted] signed a 32-month retail installment contract on
December 13, 2014. Ms. [redacted]
agreed to have the minimum monthly payment due on the 27th of each
month. 
 
Ms.
[redacted]’s a good-will due date change was supposed to be processed due to
a delivery issue. 
 
We have
processed a good-will due date change and removed any negative credit marks
assessed on the account due to the error. 
 
Ms.
[redacted] also stated she would like her furniture repaired.  We do not have record of Ms. [redacted]
requesting service once the items were replaced.  If Ms. [redacted] would like to request
service she may contact us at 855-266-6349 and a technician will inspect the
product to determine service needs. 
 
Although Conn’s
would prefer to keep the lines of communication open, we have placed a cease
communications on the telephone numbers associated with Ms. [redacted]’s
account.
 
Conn’s values Ms.
[redacted] as a customer and sincerely apologizes for any inconvenience she
has experienced due to this matter.

Thank you for the
opportunity to respond to [redacted]’ complaint. Our records show on
2/24/15, [redacted] purchased the [redacted] Cream living set which
consist of three pieces (sofa, right chaise and ottoman) and elected to
purchase a 48-month FurnitureGard Plan. [redacted]’...

signed her invoice
acknowledging she received at copy of the FurnitureGard Plan and understood the
coverage associated with the covered products.
 
We researched [redacted] complaint and found she contacted our service department on 6/10/15
stating she needed her sofa and ottoman cleaned due to urine and juice stains.
A service appointment was scheduled for 6/30/15; during inspection the
serviceman found a number of permanent setting stains that are beyond spot
cleaning. [redacted]’ was contacted by our Furniture Claim specialist and
advised that based on the photos provided during inspection; the accumulation
of stains and the overall extraction cleaning is not covered under the Terms
and Conditions of the manufacturer’s warranty or FurnitureGard Plan.
 
We contacted the sales
associate in regards to [redacted]’ claim regarding her warranty coverage.
The sales associate stated he explained to [redacted] during her initial
purchase that the warranty covers spot cleaning and provided her a copy of the
FurnitureGard Plan. We also spoke with both the store manager and assistant
manager who stated they spoke to [redacted] and provided her the same
information regarding her warranty coverage.
 
At this time we are unable
to honor [redacted]’ request; Conn’s has a No Return or Exchange Policy on
all furniture. Based on the serviceman’s report and photos provided, the
damages are not covered under the Terms and Conditions of the manufacture or
FurnitureGard Plan.  
 
If
we may be of further assistance, [redacted] may contact our customer service
department at [redacted]Kind regards,Dyeisha W[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mrs. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mrs. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mrs. [redacted] has stated in the complaint:   1.     She was informed the delivery charge would be $80.00, but after checking invoice she was charged $149.99;  2.     She is requesting a refund for the difference.   Our investigation reveals that:   1.     Mr. [redacted] was made aware before charging his card that the delivery fee for furniture would be $149.99 2.     We are unable to honor Mrs. [redacted]’s request.     We contacted the sales associate and store manager where Mr. [redacted] made his purchase and was informed that Mr. [redacted] originally inquired about purchasing a twin mattress and was informed the delivery fee was $79.99. However; Mr. [redacted] elected not to purchase the mattress and instead chose to purchase a Skylar chest and nightstand. Mr. [redacted] was made aware before completing his transaction that the delivery fee for furniture was $149.99. We also provided Mr. [redacted] the option to pick up his items from the local warehouse to avoid the price difference.  Mr. [redacted] elected to proceed with delivery and provided his [redacted] card for authorization of the purchase.   At this time, we are unable to honor Mrs. [redacted]’s request to refund the difference in price for his delivery. Mr. [redacted] was made aware before completing his purchase that the delivery fee for furniture would be $149.99.   Conn’s values Mrs. [redacted] for bringing this matter to our attention. Sincerely, Conn’s Inc.

Thank you once more for the opportunity to address Mr. [redacted]'s concerns regarding collection calls.  Mr. [redacted] has provided an additional telephone number for us to research.  We found that telephone number [redacted] was linked to an account in error.  We have placed a cease and desist on the additional telephone number.  We ask Mr. [redacted] to please allow up to 24 hours for the cease and desist process to complete.  If Mr. [redacted] receives any additional telephone calls after the 24 hour time frame, we ask that he contact us directly so we may further research the matter.  Again, we apologize for any inconvenience Mr. [redacted] has experienced due to this matter and we appreciate him providing the additional information needed to correct the issue.Thank you,Cheryle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com, shortly, you will be receiving a copy of the letter sent to me on January 5th. Obviously, you are witness to Conn's innate ability to ignore the issue at hand: Close the account, clear my credit and leave me alone.

According to our records, you signed a 32-month retail installment contract on February 27, 2016.  That contract created account [redacted]2730 and you agreed to have your minimum monthly payment due on the 27th of each month.   You signed a second 32-month retail installment contract on February 27, 2016. That contract created account [redacted]2830 and you agreed to have your minimum monthly payment due on the 27th of each month.  You also signed a 32-month retail installment contract on July 13, 2016. That contract created account [redacted]0030 and you agreed to have that minimum monthly payment due on the 13th of each month.   You mailed in your payments for account [redacted]0530; however, that account was closed on October 21, 2016.   On December 8, 2016, one payment of $150.00 was moved from account [redacted]0530 to account [redacted]2730.  On December 22, 2016 a payment of $150.00 was moved from account [redacted]0530 to account [redacted]0030.  Additionally, we reversed the late fees and credit marks that were assessed on the accounts due to the payments posting to the closed account.   We have attached copies of your payment histories as verification that the late fees and credit marks that were asseseed due to this matter have been reversed.Tell us why here...

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 9/5/16, Mr. [redacted] purchased the [redacted] King bedroom furniture which consists of none pieces (headboard, footboard, post, rails, dresser, mirror, media chest, nightstand and chest) and...

elected to purchase a 36-month FurnitureGard Plan. We show Mr. [redacted] furniture was delivered and signed acknowledging the items were received in good order on 9/12/16 expect for the mirror which was re-delivered in good order on 9/13/16; there were no mention regarding damages at the time of delivery.   We researched Mr. [redacted]’s complaint and found he contacted our service department on 9/21/16 stating the furniture has scratches and nicks on the headboard, footboard, dresser, media chest, nightstand and chest. A service appointment was scheduled for 10/5//16; during the inspection the serviceman found scratches and dents on all units and reported the items were non-repairable. Therefore; Conn’s agreed to issue an even exchange for the items under the Terms and Condition of the manufacturer’s warranty. We also agreed exchange the post and rails as a gesture of goodwill. We show Mr. [redacted] contacted our customer service stating he was informed that he could re-select any bedroom set and we would price match the new set with his original purchase. Mr. [redacted] has been informed on several occasions that we are able to issue a store credit to re-select up to any 8 items for the original amount paid ($3899.96) however; he would be responsible for any price difference.   Although we are unable to honor Mr. [redacted]’s request; he may visit his nearest Conn’s to re-select any items up to the original amount paid. Please be mindful the original bedroom furniture Mr. [redacted] is currently available at no additional cost.     If we may be of further assistance, Mr. [redacted] may contact us at 1-877-765-1513.     Kind regards,   Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, August 03, 2015 8:46 AM To: drteam <[email protected]> Subject:   Case number:  [redacted].   Are the issues resolved?   ____________Yes    _____X________No    If yes, when was the issue resolved?    ________________________________________________________________________________...⇄   If no, what issues remain outstanding?    I have still not received an apology, compensation, or anything of the sorts from Conn's. I am extremely furious at the situation and feel I am owed all of the above.    ________________________________________________________________________________...⇄   Did you ever file your case through the court system?  _______Not yet. ______ If so please include a copy of your filing or judgment for our files.   Signature: ________[redacted]_____________________Date: ___
Regards,

Thank you for the
opportunity to respond to Mrs. [redacted]’s complaint. Our records show on9/24/15, Mrs. [redacted] purchased a
** gas range with a 24-month Repair Service Agreement and a [redacted]
refrigerator with a 24-month Repair Service Agreement. We confirmed Mrs. [redacted]’s...

appliances
were purchased as floor models (unsealed merchandise) sold as is at a
discounted price. Mrs.
[redacted] elected to have her appliances delivered; which was completed on9/27/15.
We researched Mrs.
[redacted]’s complaint and found she contacted us on10/09/15; stating she was missing
the grill pans for gas range and the waterline on the refrigerator was not
installed. We spoke with
Mrs. [redacted]’s sales representative who confirmed; as of10/10/15Mrs. [redacted] received the grill pans for her range. In regards to the waterline
installation; at the time of delivery it was found that there was no water
valve available. Therefore,
we are unable to complete the waterline installation to Mrs. [redacted]’s
refrigerator.  
    
If we may be of further
assistance, Mrs. [redacted] may contact our Customer Service at [redacted].
Kind regards,
Jana A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,I refuse to accept the fact that you are allowing your employees to tell customers one thing and do another. I see that there is no good ending to this problem. I will be making sure we never shop at your store again and my friends and family will also be avoiding Conns also. I am very sad for your business that you treat customers one way, tell them something and do another.  I refuse to be a part of this nonsense.  I will be filing a complaint with the company also. I know nothing will be done, as evidenced by this conversation, but I promise I will never shop at Conns again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
As long as the account will be closed because of wrong information im ok with that thanks so much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.