Alan J. Slobodnik, M.S.W.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I am well aware of the "timeline" of the series of events. My acceptance of the mentioned items were after the conversation had on their recorded line with customer service which I queried and stated if I can not return the items as per our conversation, I did not want the items even delivered  to my home. I acknowledged the disclosure on the contract sleeve and mentioned my confusion due to the contradicted response from Conns customer service rep. This warranted my request to have the audio pulled. I did tell the delivery person the hutch electrical connection was not in working order. After he checked, he himself called the warehouse to report the product malfunction.
I do not accept the response from Conns and respectfully request yet again to have it removed from my home and my contract.
Regards,
[redacted]

Be[redacted]r Business Bureau:
This le[redacted]r is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/2016 and assigned ID [redacted]. Sent: Tuesday, January 24, 2017 3:25 PM Subject: RE: [redacted] I will like to thank you for all your help with this situation. Conn’s came and got the entertainment center on 1/23/2017 at 4:30. The delivery driver verified again it was broken and should have been replaced months ago.  Again thank you for all your help. This really should not have been such a big issue but Conn’s made it that way.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I appreciate your help.  If I had not contacted you that day, Conn's would not have taken any action.  I had called their customer service department numerous times and each time they gave me a different story.  
I have reviewed the response made by the business in reference to complaint ID 10979280, and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint for the meantime for the following reasons:First and foremost, we are awaiting proof from Cheryle with Conns corporate center that the charge offs have been removed from the three credit bureaus before we will agree to any payoff or can accept this response.  We are also awaiting some sort of resolution from Conns upper management to rectify the fact that we have spent numerous hours online, on the phone with Conns, in addition to an hour with our attorney, the Revdex.com, the attorney generals office, the credit bureaus, not to mention driving to the storefront 3 times, the cost associated with lost time, miles and the headache attempting to pay off and close our account when Conns internal departments and lack of training were at fault for this matter. We were just trying to pay off our account. We also have had to deal with their internal collections department as well as the 3rd party collection departments' harassing phone calls at all hours of the day as well as while we were on vacation. As two self employed individuals ourselves, we understand that making the customer happy and owning up to ones mistakes is how a successful business should be run. When mistakes occur, we, as small business owners ourselves, go above and beyond to do what we can to rectify the situation and make it right, and feel that a large company that has been around for so many years and brings in as much revenue (as mentioned in the response) would recognize that their unfair/illegal credit reporting actions were not right and expect they would offer some reasonable resolution as an apology to maintain return customers and their reputation without us having to ask. Prior to this very small loan, we spent nearly $4000 on furniture  from them! 
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] & [redacted]

Thank you for the opportunity to respond to [redacted] complaint.  We have attempted to contact [redacted] to discuss and address her concerns but have been unable to reach her at this time.  We will continue to try and contact [redacted]...

[redacted]  
 Kind regards, Kathryn J[redacted]

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
#[redacted].  Mrs. [redacted] stated she paid
off her account in November of 2014; however, the account remains opened.
 
According to
our records, Mrs. [redacted] signed a 30-month retail...

installment contract on
October 29, 2013.  This contract included
a 12-month no-interest financing promotion. 
This promotion included $1449.94 for the product, $119.62 for the sales
tax and $150.31 for the property insurance. 
This brought the account total to $1719.87 that needed to be paid in
full before the 12-month no-interest financing offer expired on October 29,
2014.  Mrs. [redacted] paid a total of
$1664.45 which left an invoice shortage of $72.84. 
 
As a one-time
offer and a goodwill gesture, we are going to reinstate the Cash-Option, concession
the $72.84 and close the account.
 
We ask that
Mrs. [redacted] please allow 7-10 business days for the account to close.  Once the account has closed, Mrs. [redacted] will
receive a close out letter in the mail within 30 business days of the final
close-out date.
 
We value Mrs.
[redacted] as a customer and apologize for any inconvenience she has experienced
due to this matter.

Thank you for
the opportunity to respond to Ms. Trevino’s concerns regarding account [redacted].  Ms. Trevino stated she accepted an offer to
refinance her accounts, but continued to receive collection calls.
 
According to
our records, Ms. Trevino accepted an offer to...

refinance her accounts on March
16, 2016.  The refinance retail
installment contract was emailed to her on March 19, 2016. She requested
additional changes and a new contract was emailed to her on March 24,
2016.  We received the signed retail
installment contract on April 4, 2016.  The
contract was processed and the new account was established on April 11,
2016.  No additional collection efforts
were made once the completed contract was received.  Ms. Trevino’s next payment on account
[redacted] is due on April 24, 2016 in the amount of $82.97.
 
We received a
copy of Ms. Trevino’s renter’s insurance policy on April 5, 2016.  The contract was already in process and could
not be modified at that time.  We are in
the process of removing the property insurance from Ms. Trevino’s
accounts.  We ask that Ms. Trevino please
allow 10-14 business days for processing. 
 
Conn’s values
Ms. Trevino as a customer and appreciates her for bringing her concerns to our
attention.  Thank you,Cheryle S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I hate that I had to go to this extreme to contact the Revdex.com in order to get any type of assistance with this.  I do appreciate Revdex.com's help and thank Conn's for exchanging the laptop.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on5/25/16, Mrs. [redacted] purchased a [redacted] washer and dryer both with a 48-month RSA Plan and two pedestals. Mrs. [redacted] items were scheduled for delivery on5/26/16 however; during delivery the washer and one...

pedestal were damaged therefore she was re-scheduled for delivery the following day. We show Mrs. [redacted] new washer and pedestal was delivered and received in good order on5/27/16. We have no records showing Mrs. [redacted] has contacted us regarding any further issues with her units since the items were delivered.   If we may be of further assistance Mrs. [redacted] may contact us at1-866-765-1513.     Kind regards, Dyeisha [redacted]

Conn’s will gladly accept the payment amount of $109.00, as the total amount past due as of May 19, 2016 is $109.12; however, we are obligated to report factual information to the credit bureaus and are unable to delete the account or remove any negative credit marks assessed on the account due to payments not being made timely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have received no calls from conns. If they have contacted me they have left no voicemail for me to call them back.  This does not satisfy me like I have stated.  For spending this much with a company and getting a faulty TV I feel that an exchange is warranted but it seems as if Conns is more worried about losing a few hundred dollars than they are satisfying their customers that would have otherwise continued to spend money with them.  Since they do not want to fix the issue not only will I not  buy from them but I will also do everything I cant to make sure no one purchases anything from them.  Social media and reviews online will reflect my thoughts of this company.  They are exactly what they call themselves....CONNS
Regards,
[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. As mentioned in Mrs. [redacted]’s last response received on7/26/16; Mrs. [redacted]t contacted our service department on two separate occasions dated 6/08/16 and 6/09/16 before she returned her refrigerator.  However, both service orders were cancelled; Mrs. [redacted]’s refused to have her refrigerator assessed.   Mrs. [redacted]t was made aware that an exchange could not be submitted for review until her refrigerator was assessed and determined to have a functional failure.  Mrs. [redacted] requested to return her refrigerator; she was made aware that she would be able to return the refrigerator but the required 15% restocking fee would be assessed and she would be charged a second delivery fee.  Mrs. [redacted]t agreed and returned to the store; Mrs. [redacted] paid the required 15% restocking fee ($266.59) and her refrigerator was picked up on6/30/16. Again, at this time we are unable to honor Mrs. [redacted]’s request for a refund.  Mrs. [redacted] refused service and was made aware of the required 15% restocking fee to return her refrigerator if the unit was not inspected prior to returning the unit.If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted]. Ms. [redacted] stated she has made all of her payments but her account reflects a past due amount.   Conn’s is working diligently to assist Ms. [redacted] regarding her concerns.  Ms. [redacted] submitted bank...

statements for July, August, and September; however, we will need Ms. [redacted] to submit her bank statements for May and June to be able to research her concerns further.   Conn’s values Ms. [redacted] as a customer and apologizes for any inconvenience she has experienced due to this matter.   Thank you, Cheryle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
The problem has  not been resolved . They showed up on the 28th of December and had the wrong part. As of 1/9 I have not received the part or heard from anyone on this matter.

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she does not believe her balance is correct on her account.    According to our records, Ms. [redacted] signed a 30-month retail installment contract on April 4,...

2016.  That contract included the Repair Service agreements (RSA) on the washing machine and the dryer.  Ms. [redacted] decided to cancel the RSA coverage on the units and the credit was applied to her account.    We have included a copy of Ms. [redacted]’s payment history for her records.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has not carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/20/2015 and assigned ID [redacted]. I am still waiting on a resolution. I have not file my case through the court system. I...

am still waiting upon a call from conns  Solution Desk. Thank you [redacted]Concern Case #[redacted]
Regards,

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  We researched Mr. [redacted]’s complaint and found his issue has been addressed.  Our records indicate Mr. [redacted]’s complaint was escalated with upper management and we agreed to exchange his dryer model ([redacted]). ...

Mr. [redacted] was contacted on 7/26/16 and informed of his approval.  Again, we sincerely apologize to Mr. [redacted] for any inconvenience he experienced during this process.  Mr. [redacted] is scheduled to receive his new dryer on Wednesday (7/27/16).  If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana [redacted]Customer Relations

Thank you for the opportunity to respond Mrs. [redacted]’s additional comments.  As previously mentioned in Mrs. [redacted]’s original response; she contacted us stating her [redacted] laptop/tablet 2-N-1 would not connect to the Wi-Fi.  Mrs. [redacted]’s unit was received by service; during the inspection the technician tested Mrs. [redacted]’s laptop/tablet 2-N-1 and the unit passed all functional tests.  The technician also updated all system drivers optimized unit was working up the manufacturer specifications.  Since Mrs. [redacted]’s last complaint; we did not find a new service order on file.  Multiple attempts were made to contact Mrs. [redacted] to have a remote technician assess her repair needs, but we were unsuccessful in our attempts.  At this time we are unable to honor Mrs. [redacted]’s request to return or exchange her [redacted] laptop/tablet 2-N-1.  Again, for further assistance Mrs. [redacted] will need to contact our service department at 1-855-266-6349 to have a remote technician assess her repair needs. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 1/02/17, Mr. [redacted] purchased a 75” [redacted] 4K Smart TV and elected to a 24-month Repair Service Agreement Plan. We show Mr. [redacted] received free delivery with his qualified purchase. After further...

researched of Mr. [redacted]’s complaint, we were able to confirm that Mr. [redacted]’s invoice was completed in error. We have verified that Mr. [redacted] refused the television at the time of delivery and the unit was returned to Conn’s warehouse. We have cancelled the television from Mr. [redacted]’s invoice and issued a credit of $2903.58 to his [redacted]. Also, we will mail Mr. [redacted]’s invoice to the address we have listed on file as requested. We appreciate Mr. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for the
opportunity to respond to Mrs. [redacted] complaint.  Our records...

show on 3/09/14, Mrs. [redacted] purchased a
Home Stretch (Double Play) furniture set which consisted of three pieces
(reclining sofa, recliner, and reclining loveseat) with a 48-month
Furnituregard Plan on all three pieces.  Mrs.  [redacted] elected to
have her furniture delivered; which was completed on 3/11/14.
We researched Mrs.
[redacted] complaint and found her most recent service call was on 5/08/15regarding her recliner; stating the recliner was tearing on the
front side.  A service call was placed on 6/06/15; during the inspection
the serviceman found the recliner was torn/cut on the right side front and
parts needed to be ordered.  The serviceman ordered the parts and they
were shipped and received by Mrs. [redacted] on 6/19/15.  Our records show
we attempted to contact Mrs. [redacted] on 6/23/15, 6/27/15, and 7/09/15to schedule an appointment to complete the repairs, but we were
unsuccessful in our attempts.  Mrs. [redacted] later contacted us and was
scheduled for service on 8/07/15.  The day of
service our records indicate the serviceman went to complete Mrs. [redacted]
repair; however there were no adults present and the serviceman contacted
dispatch and was advised not to enter the residence.  Mrs. [redacted] was
contacted to confirm and reschedule; she has been scheduled for 9/04/15to complete repairs however we are trying to contact her to
schedule a sooner date.                                     �...⇄ /> If we may be of further
assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252.

Kind regards,


Jana [redacted]