Albert Reviews (%countItem)
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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
Phone: |
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Add contact information for Albert
I downloaded Albert app to browse and possibly get a loan/advance to app said I wasn't qualified for the loan. DID NOT REQUEST THEM TO STEAL MY MONEY
They stole *** dollars out of my checking account and will not return or answer support questions or tell me anything!
I WANT MY MONEY BACK!!
Ms. signed up for the Savings feature on 06/30/2020 and a *** deposit into her Albert Savings account was completed on 07/14/2020. Ms. was in contact with the customer support department on 07/16/2020 and was provided information on how to withdraw her funds. The customer support department confirmed that the withdrawal request has been completed and her account closed. Ms. can text our customer support department at XXX-XX or email ***@***.com with any additional questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
Signed up for the app and agreed to pay dollars monthly for the subscription. Woke up today and *** was taking out of my checking account.
They stole *** from my checking account and they will not respond back when I ask for a refund. There is no number to call only text. I want my money back. I didn't have the *** for them to take out of my account without my permission.
I want a refund immediately
Ms. signed up for the monthly subscription and the auto-Savings feature for *** per week on 07/05/2020. On 07/13/2020, a *** deposit was made into her Albert Savings. Ms. has been in contact with the customer support group and has received confirmation that the *** has been returned to her connected bank account and her account has been closed. Ms. can text our customer support department at XXX-XX or email ***@***.com with any additional questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was returned to me in a timely fashion as requested.
They charged me 88 dollars up front then they said they could identify me so my application was denied and just took my money.
They charged me 88 dollars up front then they said they could identify me so my application was denied and just took my money.
I want my money back
has been in contact with the customer support department on 07/20/2020 and provided information on two separate subscriptions that were created on 02/01/2020 and 07/16/2020. *** has been provided instructions on how to close one of the duplicate accounts and has received a full refund. *** can text our customer support department at *** with any additional questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
Getting recurrent charges to a "savings" account that I am not able to see nor am I able to withdraw from. Customer service doesn't respond.
I turned off smart savings months ago, however, I am still seeing these charges to my account. I am seeing upwards of $100 per week taken from my account and put into a savings account that I can't see nor do I have access to. I have tried contacting the genius via text (that I pay $5/month for), but they do not respond. I find it discerning that I am losing so much money each week and have no idea where it goes and they don't want to show face to tell me about it. I'm unable to get any sort of information or to get MY money back. I would like to cancel my account AND withdrawal the thousands of dollars from my savings account, but they refuse to respond to any communication.
I want the all of the money that *** has been withdrawing from my bank account and to cancel my account. I would also like to speak directly with customer service, not the genius, about my money.
The user signed up for the subscription and the auto Savings feature on two separate accounts on 08/04/2018 and 01/28/2019. The user has been in contact with our customer support department and has been provided instructions on how to withdraw the Savings balances and has been provided a partial refund for the subscription charge on one of the accounts. The user can text our customer support department at ***-37 with any additional questions.
I decided to change my mind on the app and I really need my money back. I am just trying to get a refund because I never authorized money transaction
The money was taken july 16,2020.
I just want a full refund of $88.
Ms. signed up for the annual subscription on 06/30/2020 and was charged her first annual fee on 07/15/2020. Ms. contacted the customer support department and requested that her account be closed on 07/17/2020. On 07/18/2020, she received confirmation that her account had been closed and has received a full refund. Ms. can text our customer support department at ***-37 with any additional questions.
I didn't tell *** take no money out my account I don't even use *** at all & y'all took 41 out my account & now it's in overdraft.
July XX XXXX I looked in my account it's negative 27.01 because *** took *** and *** which in all *** & I didn't authorize y'all take any money out my account I have contacted y'all but y'all haven't response & y'all haven't gotten bacc to my & I have tried deleting *** account I'm very upset & thinking if not resolve I'm going to the police my aunt a lawyer she will help me
Too refund all my money plus my overdraft money because they put my account in overdraft
Ms. signed up for the auto Savings feature on 07/04/2020 for two separate profiles and multiple Savings deposits occurred on 07/13/2020. Ms. has been in contact with our customer support department and has been provided instructions on how to withdraw her balance and has been provided a refund for her overdraft charges. Ms. received a confirmation that her accounts are closed on 07/16/2020 and can text our customer support department at XXX-XX with any additional questions.
I didn't want to genius they charged me for it I want my money back.
I did not one genius with Albert app. I did it by mistake and now they charged me $88 and I want my money back and I cannot get ahold of them whatsoever to get my refund. I like my refund back but I cannot get ahold of them whatsoever please help me get my money back thank you sincerely yours
I would I want my $88 back
signed up for the annual subscription on 07/06/2020 and was charged the first annual fee on 07/14/2020. On 07/17/2020, *** received confirmation that his subscription had been canceled and has received a full refund.*** can text our customer support department at *** or email *** with any additional questions.
I don't know about this company
They have been taking money out my account without my approval
cancel everything
I would like my money back $96
They have been taking the money out from my debit account quit frequently
There is no way to contact them either
Very unacceptable
I need my $96 through this pandemic
How dare they!
I would like for everything to be cancelled And to received all of my money deposited back to my account in full
Customer support has been unable to verify the referenced transactions for a user with the stated identification information. Mr. can contact our customer support department by texting ***-37 or emailing support@*** and we will make every attempt to correct any issues.
This company deducted money from my account in small increments over the course of a year without my consent. I never signed up for their service!
I never signed up for this service and I do not have the app. I do not know how they got my bank information but they have deducted $450.00 from my account over the course of a year in small increments of $20.00 every week or every other week. My bank put a hold on the deductions but I cannot get a hold of anyone at the company and there is no response or way to talk with anyone over the phone. I traced the money to a Bridge Water Bank through Wells Fargo but none of the banks can help refund the money! I have no idea what this company is and no idea how they got my banking information! I demand a full refund of all the money they deducted since 2019.
I can provide all bank statements showing the deductions they made on my account that were not authorized by me. I want a complete refund of every deduction they made to my account. I do not even know what this company is or what service they provide!
signed up for the auto Savings feature on 01/05/2019 and currently has a positive balance available for withdrawal at her request. *** can contact our customer support department by texting *** for information on her balance and instructions on withdrawing and closing her account.
Cancelled and they still took money and overdrafted my account.
I requested for them to cancel the *** Genius on 6/29/2020, twice! They then charged me on 7/7/2020 and overdrew my bank account. When I contacted them they stated via text that they would then cancel and return my charge but that they were not responsible for my overdraft fee of $35 since I had not canceled prior. I then sent them screenshots showing that I requested to be canceled on 6/29/2020. And screenshot proof of the other cancellation. At that point they stopped responding. I told them I am reporting this as fraud and filing with the Revdex.com as well as CFPB. I have all screenshots showing dates and times, so there is no lines they can use on me saying different!
Refund of the overdraft fee they cost me by charging AFTER my cancel request.
Ms. has been in contact with the customer support department and refunds for the subscription fee as well as the overdraft charge referenced in her complaint were issued on 07/08/2020. Ms. has received a text confirmation that her subscription has been canceled and can contact our customer support department by texting 639-37 or emailing s*** for additional information on her account.
Scammed!
Im furious! I gave them my bank and personal info now the app wont work it shuts down my phone!
I want them to not charge me anymore money because i didnt give permission.
We have confirmed that a user with the referenced phone number has been in contact with the customer support department 07/07/2020 and has received confirmation that the account has been closed and the subscription fee canceled. The user can contact our customer support department by texting XXX-XX or emailing ***@albert.com for additional information on the account.
(The consumer indicated he/she DID NOT accept the response from the business.)
I want proof that you no longer have my account info!
We have confirmed that Ms. account has been deactivated. For more information regarding her account, please see the Privacy Policy and Terms of Use available at ***.
My bank account number was changed when I upgraded to a new checking account. I tried contacting customer service to change this with no response.
While I understand that supposed security implications, it seems bizarre to me that I cannot update my account number easily. Still, even when I tried to contact customer support, there was no response. I then have been trying to cancel my account, and again no response. I am very upset and worry that I will never get my savings back now. There is no phone number to call. After seeing all of the negative commentary on Revdex.com about this company, I am even more worried. It seems as if they are quite happy to contact me when they want my money, but in the other direction, there is zero contact or response.
I need the company to contact me IMMEDIATELY.
Mr. has been in contact with the customer support department and provided instructions on withdrawing his Savings and investing account balances by check due to the issue related to his connected bank account. The check withdrawal has been approved and currently in the process of being mailed to the requested address. Mr. can contact our customer support department by texting XXX-XX or emailing *** for additional information on his account.
I never used this site n it keeps on tryna take 8 dollars r 37 dollars out of my Account n I would like my money return to my account.
I never used this sight n I would like for them to stop tryna take money out of my account ,They've taking 60 dollars from me n I want my money back please.
I would like for them to stop going into my account n stop taking money out of my account from me n I don't want them bothering my account ever again
has been in contact with the customer support department on 07/17/2020 and received confirmation that she will be receiving a refund and that her subscription has been canceled. *** can contact our customer support department by texting *** or emailing *** for additional information on her account.
I was charged for a subscription for Genius on 7/7/20. I am trying to cancel it but have not heard anything back. I am requesting a refund.
I was charged a subscription charge of $72 for a yearly subscription to Genius on 7/20/20. I thought I had cancelled my subscription previously. I tried to email and text the customer support as shown on the website but have not heard anything back. I just want a refund for the charge and to cancel my subscription.
I want a refund of the subscription charge and a cancellation of the said subscription
signed up for a subscription on 07/03/2019 and on 07/03/2020 was charged her 2nd annual fee. *** was in contact with the customer support department on 07/07/2020 and requested the cancellation of her subscription and received confirmation that she would be receiving a refund for her most recent fee. We are currently waiting for *** to provide a current mailing address for the refund check to be issued. *** can contact our customer support department by texting *** or emailing*** for additional information on her account.
I borrowed $25.00 from Albert *** via the app about May 2020 I have since have been trying to pay it via my linked debit card it keeps telling me
Payment method keeps telling me to " FIX CONNECTION" my card new card is on file that just arrived 2 days ago, I added the card as soon as I received it. Payment will not process. I borrowed $25.00 from Albert *** via the app about May 2020 I have since have been trying to pay it via my LINKED debit card I have not been able to fix this connection. So now my account is suspended, I just paid moneylion back on time as I do every month $219.96, why is it that this app will not let me pay them back $25.00 Please help, as to I do not like owing money.I am whole heartedly trying to pay them.
Allow me to pay you the $25.00 that I owe. Thank you
Ms. has been in contact with our customer support department and has received a confirmation text on 07/06/2020 that her payment has been received and her account closed. Ms. can contact our customer support department by texting ***-37 or emailing support@*** for additional information on her account.
It took me 2 hours to close my account. I am very upset with this whole situation. Your product is a scam!
6/29/2020 I was finally able to cancel at 2.27 pm eastern time. but like I said it took me several attempts.. approximately 10 attempts.
I should receive some kind of compensation for the hell i just went through
signed up for the annual subscription on 06/29/2020 and has been in contact with our customer support department. On 06/29/2020, she requested her account closed and received a confirmation on 06/29/2020, that her account would be closed and her subscription fee canceled. Ms. Smith can text our customer support department at 639-37 for additional information on the status of her account.
(The consumer indicated he/she DID NOT accept the response from the business.)
They took way too long to handle my case they should have canceled my account immediately
They charged me *** for a subscription that I did not want and they are not refunding my money
*** took *** out my account and not trying to refund my money
Refund
Ms. signed up for the annual subscription on 06/25/2020 and has been in contact with our customer support department. On 06/30/2020, she requested her subscription be canceled and received a confirmation that her subscription had been canceled and has received a full refund. Ms. can text our customer support department at XXX-XX for additional information on the status of her account.
Hello,
I never authorized the company to withdraw money out of my account and they will not respond to my attempts for a full refund
My account was debited for $77 which I did not authorize
I would like a full refund of $77.00
signed up for the annual subscription on 06/15/2020 and has been in contact with our customer support department. On 06/26/2020, the user requested his subscription canceled and received a confirmation text on 06/26/2020, that his subscription was cancelled and has received a full refund. *** can text our customer support department at 639-37 for additional information on the status of his account.
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund was issued
$437 has been withdrawn from my account by *** over the course of 3 and a half weeks, and *** only has $150 available in my savings on their app
On june 10, 2020 my first savings withdrawal from *** took place of $50 since then a total of $437 has been withdrawn from my account by *** and put into "an *** savings" to which I cannot access to get my money back from them. it was not transferred to my own savings account, I have no idea what they did with it. the "savings" part of the app only shows they have $150 of that $437 and I want the remaining almost $300 refunded to me immediately. I have contacted *** support numerous times with absolutely no response. I have since halted all savings until I receive my money back & refuse to cancel my account until then because people are saying once they closed their account *** would not help. I want all of my money. I am in the free month, so none of the missing money is money that they would be taking as a membership fee. All of these withdrawals are out of my checking account & I want it back.
I want the remaining $287 they withdrew back into my checking account immediately.
has been in contact with our customer support department and her inquiry is pending our request for additional information on the referenced transactions. *** can contact our customer support department by texting*** or *** for additional information on her account.
They took $25 out of my account for no reason and I want it refunded to my bank now . July 3 is my scheduled pay back date and they didn't even use it
Give me my money back now
Refund
Ms. signed up for the automatic Savings feature on 06/20/2020 and a $25 auto deposit was made into her account on 06/22/2020. On 06/24/2020, Ms. contacted customer support and was provided information on the Savings feature and instructions on how to withdraw her funds from her account. Ms. has withdrawn the funds in question and can text our customer support department at ***-37 for additional information on the status of her account.