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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
Phone: |
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Add contact information for Albert
I just downloaded app last week. It just took it up on it's own will to do the Genius I didn't signup for. I'm a disabled veteran that was my las
Chime account card ending in ***. I want a refund that was my last till the first. I demand a refund.
I want a refund .
signed up for an annual subscription on 04/15/2020 and was charged the fee on 04/15/2020. *** contacted our customer support department on 04/23/2020 to request cancellation of her subscription. On 04/23/2020, *** received a confirmation text that her subscription was cancelled and she has received a full refund. *** can contact us for additional information via text at
Horrible customer service
You can't talk to a live person. Also they took 20.00 from my bank account to transfer to their savings program and caused me to overdraft. I've tried to text BECAUSE THATS ALL YOU CAN DO and NO response. You can't even delete your account unless you TEXT.
I want my 20.00 back and my account closed
signed up for a monthly subscription and the Savings feature on 04/06/2020. *** subsequently cancelled the subscription and was not charged but the Savings feature remained active as this is a separate free service in the app. On 04/23/2020, *** requested her account to be closed and the Savings balance was withdrawn in full. We have confirmed that her account is now deactivated. *** can contact us for additional information via text at ***.
Genius overdraft my bank account!!!
I never signed up for this and agreed to pay anything. You took *** out twice. And today overdraft my account for *** and I'd greatly appreciate it if you would put it back rite now.
I want my money back its *** by my math. And I want it back sooner than later.
Ms. subscribed to the monthly subscription services on 03/13/2020 and was charged her first monthly fee on 04/13/2020. The payment was not completed by her bank and the system attempted to charge her again on 04/16/2020, which was again rejected by her bank. Unfortunately, we are unable to refund bank fees associated with the subscription fee which have not been completed, as this fee is agreed upon by the user on signup. Ms. can text our customer support department at XXX-XX for additional information.
(The consumer indicated he/she DID NOT accept the response from the business.)
It's not write that they did take money from my account and I do not remember seeing anything about being charged money monthly for this app. That app for trying multiple times a day to take money out of my bank account overdraft my bank over a *** that I can't afford because of not working due to the epidemic going on. And them not paying the fees is so unacceptable and just not write. I will make sure to tell everyone I know never to use that company or app. It's a terrible thing they are doing to me. I'm a single mother with very little income rite now and they completely took advantage.
Our customer support department has texted Ms. and provided her a refund, which is currently available for withdrawal in her *** Savings account. Ms. can text our customer support department at XXX-XX for additional instructions.
A few weeks ago I downloaded the app for a borrowing feature I heard about. After I couldn't get it I deleted the app but it charged me 88 dollars.
I don't recall the exact date but I'm my bank account I have a charge on my account that I don't remember even doing. I only downloaded the app because I saw that it would loan you money until your next check and I was also told it was completely free Wednesday morning I woke up to see an $88.00 charge for something called Albert genius. I honestly still have no idea exactly what it is but I know I have no use for it and don't have interest spending 88 dollars on any kind of subscription. Nobody is answering phones when I call and I really just want my money back.
At this point I just want my 88 dollars back I also would loot the 2 unauthorized charges of 10 dollars that is somehow lost on this app
subscribed to the annual subscription on 03/27/2020 and was charged the annual fee on 03/27/2020. *** contacted our customer support department on 04/14/2020 and requested information on the subscription fee charged. On 04/15/2020, *** received a text confirmation that his subscription was canceled and would be receiving a full refund. *** can text our customer support department at *** for additional information.
Albert withdrew money from my bank account causing an overdraft fee.
Albert has had multiple bugs and glitches since I downloaded the app.
Over the weekend, I received notifications that Albert has signed out of my bank account, and therefore, it was no longer in sync. I had to sign in three times to fix the issues, since Albert was having bug.
This morning, I wake up to see that Albert had withdrawn $50 from my bank account. I had a low bank account balance (under $200), and had entered all my upcoming bills into the budget app. Yet, however, Albert withdrew money from bank account regardless.
Because Albert withdrew $50 without my authorization, when my credit card payment hit, I was $45 short. This caused me to go into my overdraft, and occur and overdraft fee of $29.00.
Albert refuses to refund the overdraft fee. If Albert had not withdrawn the $50 from my bank account, I would have had enough to cover my credit card bill, and would not have gone into overdraft. However, Albert still refuses to refund my fee.
Albert customer service is extremely slow to respond via text. There is currently no landline through which to reach them.
For a banking app, they have incredibly sketchy policies.
I want two outcomes: 1. The $50 that Albert withdrew back into my account; 2. Albert to refund the overdraft fee that it caused.
I want two outcomes: 1. The $50 that Albert withdrew back into my account; 2. Albert to refund the overdraft fee that it caused.
was in contact with our customer support department on 04/07/2020 inquiring about a $50 transaction and an overdraft fee charged to her account. On 04/07/2020, she was provided information on the Savings transaction of $50, which she was able to withdraw on 04/07/2020, as well as a $29 refund for her overdraft fee. *** can text our customer support department at *** for additional information on the status of her account.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has adhered to their mission and policy. However, they did not until I mentioned that I was submitting a case to the Revdex.com.
Money was removed from my account and even though the subscription is cancelled, they refused to refund my money
Albert has no customer service rep which makes it very difficult to receive assistance. They removed money from my account and I don't even use their app. I cancelled a subscription right away and they refused to refund my money
Refund
Mr. signed up for the subscription on 01/19/2020 and was charged the monthly subscription at the end of the 30 day free trial. Mr. was in contact with our customer support department on 04/02/2020 and requested a refund for his subscription fee. We have confirmed that his subscription has been canceled and a refund was issued on 04/02/2020. We apologize for the inconvenience and are available to answer any additional questions via text at XXX-XX or email at ***@***.com
Mr. signed up for the subscription on 01/19/2020 and was charged the monthly subscription at the end of the 30 day free trial. Mr. was in contact with our customer support department on 04/02/2020 and requested a refund for his subscription fee. We have confirmed that his subscription has been canceled and a refund was issued on 04/02/2020. We apologize for the inconvenience and are available to answer any additional questions via text at XXX-XX or email at ***@***.com
was taking out my account and I never used this app I just want my money back like right now thanks
on 4/2/2020 albert genius removed *** from my account without my authorization. I never even used the app for anything once downloaded I found out this was not the app I was looking for. I had no idea that they was even gonna take my money where in the middle of a pandemic they have no clue what's going on and they just empty out my account without asking this is ridiculous
I would like all of my money back in my account as soon as possible and I would like them to shut that app down so this wont happen again
contacted our customer support department via text on 04/02/2020 with a request to cancel her subscription. Our customer support department responded to *** on 04/02/2020 with confirmation that her subscription had been cancelled and that she would be receiving a full refund. *** can text our customer support department at *** with any additional questions.
I've been trying to cancel my account so I won't get charged. They say to text the number. I've sent a bunch of text messages & received no respince
I'm honestly just trying to cancel the service & so far they have been nothing but shady. I don't want to be charged & if I am it's going to be a problem
Just please cancel my account. There is no customer service number just some stupid number to text
contacted our customer support department via text on 04/01/2020 with a request to cancel her subscription and close her account. Our customer support department responded to *** on 04/02/2020 with confirmation that her account had been closed. *** was not charged for any subscription fees. *** can text our customer support department at *** with any additional questions.
I am requesting a refund for the amount of *** due to Albert taking unauthorized money from my account after I cancelled my account.
On March 3rd 2020 I cancelled my Albert account due to them charging my account with unauthorized charges every other day. They as of right now owe me *** in unauthorized charges. They charge me almost every other day sometimes twice in one day for nothing.
I am seeking a refund for the total amount this have taken out my account without my permission
contacted our customer support department via text on 03/24/2020 requesting a refund for a $40 charge. Our customer support department reviewed the details of her account and verified that a duplicate account had been created for the user which had been active since 11/2019. *** was provided with instructions on how to withdraw her Savings balance and was issued a one month refund. Her accounts have been deactivated. *** can text our customer support department at *** with any additional questions.
Company does not offer route to refund for Genius subscription. I was charged *** for a service I never used. Customer Service bot is unresponsive.
Company does not offer route to refund for Genius subscription. I was charged *** for a service I never used. Customer Service bot is unresponsive. My bank account was charged *** for a subscription, called 'Genius' that I never used. The charge put my account in the red. There is no clear path to a refund via Albert's support desk, and the link to the refund eligibility page is broken. The shortcode bot that acts as the customer service agent is unresponsive. All of this took place March 30 2020
Desired Outcome I am seeking the full charge of $44 to be refunded to my account. I do not want the charge to be prorated, as
they refunded my money
Ive had Albert the app for about a week an it took about almost *** dollar from me then I went on the app an it logged me out An didnt let me back in
I started a savings account with them an I paid for a year of service then I set up my banking account an started to put money In my saving it took about *** an dollars away from me into my saving so I go on the app an it didn't let me back in so I tired to rest my password it wouldn't send me anything not to my number or anything an all I want is my account back with my money
All I want is my money back an my account I plaid for I had the year plan and seek of having better experience with the app
contacted our customer support department via text on 04/01/2020 with a request for a refund of his subscription fees. On 04/03/2020, our customer support department confirmed that he would be receiving a refund of his subscription fee via check. *** can text our customer support department at *** with any additional questions.
I DID NOT in fact sign up with Albert Genius yet they took *** out of my acct and they don't even have a phone number to call and find out what happen
I didn't sign up with them ever . They took *** out of my acct . I've had some fraud problems recently with my bank acct and I'm in the process of closing it. There is no customer service number for Albert Genius. Of they're going to take money out of my bank account I feel like there should be somebody I can talk to and find out what's going on.
I want them to give me a phone number to call them and I want them to return my money.
We are unable to verify the user and the referenced transaction with the information received. The user can contact us by texting
I was charged two times for albert genius, but I currently do not have a job and my phone is deactivated so I cant cancel. Please help.
I was charged two times for albert genius, but I currently do not have a job and my phone is deactivated so I cant cancel. I am *** in my bank because of that, please help me.
I want my account to be canceled.
signed up for a subscription on 01/25/2020 and was charged monthly fees that caused overdraft charges in his bank account. *** has been in contact with the customer support department via text and email and has been offered a refund for overdraft charges. *** can contact us at *** with any additional questions.
I want and need my *** dollars back ASAP!
I added this app to save money and start investing. It was said to be free like ***, but instead they have took *** dollars out of my account for a yearly service charge saying I signed up to genius I've never sign up for that nor do I want too! I want my account removed my banking information removed and my 55 dollars returned into my account. This is a fraud in my opinion they say you get *** dollar free gift then never let you withdraw it. Please return my money you took.
Just pay me back my *** dollars and deleted everything you have about me please!
The user signed up for the subscription on 03/09/2020 and chose the annual subscription option. On 03/13/2020, the user was in contact with our customer support department and requested that we end the subscription. The subscription was ended and a full refund was issued on 03/13/2020. The user can contact us at *** with any additional questions.
This Albert app took my money out of my chime bank account
I didn't sign up for this *** I don't know wat the Albert app is money was taken out my chime bank account *** I want to cancel this I have no way of getting in contact with these people I just want my money back and to cancel the subscription ASAP please help
I want a refund and this ASAP AND FOR THEM TO UNSUBSCRIBE ME AND MY BANK ACCOUNT NOW
signed up for the subscription on 02/16/2020 and chose an annual subscription. On 03/13/2020, *** was in contact with our customer support department and requested that we close her account. The account was closed and a full refund was issued on 03/13/2020. *** can contact us at *** with any additional questions.
To whom it may concern, sold my invstmts on 5th @ $5 profit. Co. failed to initiate the sale @ strike price Which resulted in loss. Now I can't get $
To whom it may concern,
I sold my investments on the 5th at a $5 profit. Your company failed to initiate the sale at that strike price and closed the sale 3-4 days later at a negative $5. Now, I am showing a loss of $5 on my investments and am trying to withdraw my $95 and it's showing that I can only withdraw 75 cents.
Long story short, this is affirming my decision to close my accounts with you and never look back. Terrible reporting, terrible service, piss poor advisory. Really no strengths or advantages to this platform. My money is going straight into stash app.
Please give me my money back!!!!!!!!!!!!!
I would like a full refund for my investments and any charges associated.
was in contact with our customer support department on 03/09/2020 and requested information on her investment account transactions. *** entered sell transactions on 03/07/2020, outside of regular trading hours for US based stock exchanges, which were executed on 03/09/2020, the first day of regular trading hours after the transactions were submitted. Our customer support department can provide *** with more information on how trading instructions are executed. *** can contact the customer support department at *** with any additional questions or concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm a *** (I'm a man not a woman.)
Also, Albert has been known for inaccurate reporting of finances for each of their consumers. Even though they have access to bank account balances and information, they can't seem to track spending data. Which is just odd to me.
was in contact with our customer support department on 03/09/2020 and was provided information on the referenced account transactions. The user was notified that if a transaction is entered outside of regular trading hours, the transaction would complete the first day of regular trading hours. On 03/10/2020, *** requested her account closed and received a confirmation text that her account had been deactivated. The full balance of her account has been withdrawn. *** can contact the customer support department with any additional questions by texting *** or emailing
(The consumer indicated he/she DID NOT accept the response from the business.)
It's
Our apologies for the inconvenience and the wording of the previous response. *** can contact the customer support department with any additional questions regarding his account by texting *** or emailing
I opened the app in January when I was jobless trying to get some cash, but due to insufficient funds I wasn't able but now it took the cash from me.
I opened the app in January when I was jobless trying to get some cash, but due to insufficient funds I wasn't able but now it took the cash from my card. It took 87.89 from my card this morning and I thought I canceled the app because I didn't understand how to use it and I deleted the app. I just woke up to see it took the rest of my money for no reason I never got any loans Or put money in it so I need that back as soon as possible
I just want my money back that they took from me for no reason
signed up for a subscription on 01/30/2020 and chose the annual subscription option. On 03/05/2020, *** was in contact with our customer support department and requested that we close his account. The account was closed and a full refund was issued on 03/05/2020. *** can contact us at 639-37 with any additional questions.
They keep saying I have an active account and I didn't finish. Trying to tell me there several email addresses to my account.
In a nut shell want to close account before they take funds from me for no reason. I DIDN'T BORROW FROM THEM.Trying to get me to in put my information again. Texting me for information after works hours,but when I respond back they say their closed.
TO CLOSE THE ACCOUNT IF IT IS STILL OPEN! THAT'S ALL I WANT.I HAVE DELETED THE APP.
contacted our customer support department on 03/10/2020 and requested that we close her account. On 03/10/2020, the customer support department confirmed via text that her account was closed and no further action was required. *** can contact us at *** with any additional questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this because they have taken money from me and I would like it back. And they have not bother to mention about giving it back ($56).
's account was closed on 03/10/2020. We are unable to verify any charge to her account with the information provided in her response. *** can contact our customer support department by texting *** or emailing *** to to assist us in resolving any outstanding issues.
I am missing $*** from my albert account, I have the bank statement to prove I put into my albert account on 2/4 and now it is missing!
I have had this app for almost a year and never had an issue until recently. I deposited $*** into my albert account on 2/4 as it shows on my bank statement. I went to check my account on 3/3 and all of a sudden $*** is missing from the account. I went to look at my albert documents which shows all deposits and withdrawals from the account. It doesn't show it ever being withdrawn or deposited now. I have contacted the support team at albert and they won't answer me back.
I just want my $*** put back into my account.
contacted our customer support department on 03/03/2020 via text stating that a recent deposit was not showing up in his savings account. On 03/03/2020, our customer service department communicated with *** that due to a temporary issue, he may be experiencing incorrect amounts displayed in the app but have confirmed that his deposit was safely deposited. On 03/11/2020, *** confirmed that the issue had been resolved via text. *** can text our customer support department at *** with any additional questions.
Taking money from account without authorization for months
I requested assistance in closing this account Over a year ago and when I received no help I just cancelled the card it is connected to. I have not used this service in months but I just realized $6/month has been removed from my other account for over a year. I would like my money back but there is no customer service number and when I text the link I get no response.
I would like my all of my money back as I have never actually used this service and I was receiving texts that the company was unable to even access my account.
contacted our customer support department on 03/01/2020 via text requesting a refund of her monthly subscription charges. The customer service department was unable to locate any previous requests for cancellation. On 03/1/2020, our customer service department confirmed that her subscription had been cancelled and that she would be receiving a 1-month refund. *** confirmed this information on 03/01/2020 via text. *** can text our customer support department at *** with any additional questions.