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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
Phone: |
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Add contact information for Albert
has an unauthorized transaction on my account
They went in my account with authorization
I will like my funds back asap
Ms. signed up for the annual subscription on 06/15/2020 and has been in contact with our customer support department. On 06/24/2020, she requested her account closed and received a confirmation that her account would be closed and has received a full refund. Ms. can text our customer support department at *** for additional information on the status of her account.
took $77 out of my bank account for their Genius service. I've texted six times to cancel. I want my money back!
After stating that the Genius service was free for the first month, I was charged two weeks later for a service I didn't even use. I've texted multiple times to cancel and no response. It states on the app that your full refund would be given after cancellation within the first month. Well it's been less than that, I would like my money back in my account.
Refund!!
Ms. had two profiles with *** and has been in contact with our customer support department. On 06/13/2020, she requested one of her accounts to be closed and received a confirmation that her subscription fee would be canceled. On 06/22/2020, Ms. requested that her subscription be canceled and received confirmation that her subscription fee would be refunded for the duplicate profile. Ms. is a current active user of the Instant feature and can text our customer support department at ***-37 for additional information on the status of her account.
$88 was taken out of an account associated with bank login that was never supposed to be on my Albert profile. I requested a refund & cnclltn, no resp
On 06/15/20 an amount of $88 was withdrawn from an account associated with my bank login that had no transactions with Albert, the withdrawal caused a negative balance on top of $32 overdraft fees. I texted customer service for hours, they responded initially them stopped responding altogether. I requested any kind of subscription to be cancelled, still no response!
I want the account credited back the $88 that was taken without authorization
Ms. signed up for the subscription on 06/01/2020 and was charged the annual fee on 06/01/2020. On 06/16/2020, Ms. was in text communication with our customer support department. She has received a text verification that her subscription has been canceled and a full refund has been issued. Ms. can contact our customer support department by texting XXX-XX or emailing ***@***.com for additional information on her account.
I was charged 5 dollars from this app and I dont even have the app anymore. I never purchased anything.
June 17th. $5.00
I would like my 5 dollars returned to my account and card removed from your services.
Mr. signed up for the app and the Savings feature on 06/10/2020 which automatically withdraws small amounts from the connected bank account to a savings account for the user. Mr. has a positive Savings balance on the app and can contact us by texting XXX-XX or emailing *** with instructions on how to close his account and withdraw his balance.
will not answer my messages to cancel my account! I don't want to be charged $80. Scamming me.
I signed up for this service 6/13/20 and realized 5 mins after they were gonna charge me almost $80 the next day so I immediately messaged them trying to cancel (6 times) while they have service reps active. No response. They won't cancel my service until they charge me the $80. This is a complete scam and unlawful business tactics. Terrible service. I WANT MY MONEY BACK!
Don't charge me $77 on my account. Cancel immediately.
Mr. signed up for the subscription on 06/13/2020 and was charged the annual fee on 06/13/2020. On 06/13/2020, Mr. was in text communication with our customer support department. He has received a text verification that his subscription has been canceled and that his annual charge will be canceled. Mr. can contact our customer support department by texting XXX-XX or emailing ***@***.com for additional information on his account.
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't have an account with *** how is he able to take money from me
Today at 4:00 am this morning *** withdrew money from my checking account and I don't have an account with *** he took 8.00 dollars from me and I want my money back
I just would like my money back
signed up for the subscription on 04/10/2020 and was charged the first monthly fee on 05/15/2020. On 05/18/2020, *** was in text communication with our customer support department and his subscription was cancelled. *** can contact our customer support department by texting *** or emailing *** for additional information on his account or to request a refund.
I signed up for a free trial, ended my subscription through their customer service email, and have been charged for months! Still in dispute.
I filled fraud with my bank account because all of these charges are unauthorized. There are over $900 of charges. How ironic that a "savings company" is now committing fraud. They are random charges, around four a month for $68. The bank is only entitled to a 118 day look back period for suspicious charges, the rest of the time is up to the merchant. This account is an emergency fund that they decided to charge, I don't check it often and goes unused. Over all the charges minus the approved dispute charge leave a 770 balance that Albert owes!! They made the account go under the minimum limit and now I'm getting charges from my bank. I'd like to be refunded the three charges of 12 monthly fee. This has been a nightmare. All because they have access to my banking information for "saving" purposes. No, it's so they can charge you in hopes it goes unnoticed. I have emailed their support address three unique times - no response.
I am seeking my refund of 807 and the proof through the California privacy act that you are destroying all customer data you have on me.
signed up for the app on 05/18/2019 and has been utilizing the Savings feature which deposits funds into a savings account for the user. Savings transactions have been active on ***'s account beginning 06/17/2019 and on 05/21/2020, the total balance saved in her account was withdrawn and returned to the connected bank account. *** did not pay any subscription or service fees to Albert for this feature and she has logged into and deactivated her account. *** can contact our customer support department by texting *** or emailing *** for additional information on her account.
I've never downloaded or heard of this app before but they took $60 out of my bank account and I'd like a refund
05/12/2020
I would just like my money back.
signed up for the subscription on 04/29/2018 on an annual basis and was charged the most recent annual fee on 05/10/2020. *** can contact our customer support department by texting 639-37 or *** for instructions on how to cancel her subscription and request a refund.
I got this app to help me finance my money better and save and they took *** out for a annual fee but I never gave them the authorization
No payment authorization
My money back
Ms. signed up for the annual subscription on 05/04/2020 and was charged the annual fee. On 05/11/2020, Ms. contacted the customer support department and requested her account closed. On 05/11/2020, she received confirmation that her account had been closed and has received a full refund. Ms. can contact us at XXX-XX with any additional questions.
The app has withdrawn money from my *** account of 88 dollars two times for the subscription.
I wish for my money to be refunded of 88 dollars with my transfer fees of 4.95 each so in total $96.85. This seems to be a problem because I did not ask for this subscription to be made on my account. This is basically stealing money.
I would like to have a refund immediately of 88. This companies app did not ask for my permission to take this money. I have transaction fees now because of this. Overdraft of 35.00
contacted our customer support department on 05/08/2020 with a request to close her account that was enabled on 05/05/2020. On 05/08/2020, our customer support department sent *** instructions on how to proceed with closing her account and confirmed that her account had been closed. *** has received a full refund. *** can text our customer support department at XXX-XX for additional information about the status of her account.
took money from my bank acct and then suspended my account, locking me out. Won't respond to repeated attempts to contact.
On May 1, *** withdrew money from my bank acct to open a savings account with them, without my consent. I turned off automatic savings when I downloaded the app. This caused my account to overdraw. I attempted to withdraw the money from the "savings account" and return it to my bank account and received an error message telling me my account was suspended. I was told to contact customer support, but without account access, the only way to contact them is via email. I have reachedout3 timwsnowto attemptto recover my money and they will not respond. I just want my money back and this account closed so they have no further access to my bank account!!!!
I want my money refunded and the entire account closed so that they have no further access to my bank account!
contacted our customer support department on 05/06/2020 with a request to close her account. On 05/06/2020, our customer support department sent *** a confirmation text that her account had been closed and that her Savings balance would be automatically sent to her connected bank account. *** can text our customer support department at *** for additional information about the status of her account.
Albert said there was an issue with my bank. A reset of my bank pw did not fix the issue. I tried their troubleshooting steps to no avail. I am upset
Albert said there was an issue with my bank. I reset my bank pw and tried inputting it into Albert. It kept saying it was invalid. I spoke to their customer service and tried all of their troubleshooting steps. I added my wifes bank info and it looked like it worked. I withdrew the cash that I had in albert. % minutes later it said there was an error with both bank accounts now and now i'm wondering if the hundreds of dollars I had in there are lost in thin air. I believe the customer service is horrible as they offer a text account for help which sometimes takes hours and hours or even days for a response back. They offer no help as my Navy Federal said they can talk with them on a call with myself, bu Albert does not offer phone help. So in the end I think i'm screwed.
I want to know if they have proof that my withdrawal of cash has indeed been sent to my banking institution and that I will receive my cash.
contacted our customer support department on 05/04/2020 requesting assistance with logging into his account. On 05/04/2020 and 05/05/2020, our customer support department sent *** instructions on how to reset his account login credentials in addition to instructions on how to withdraw his Savings balance. As of 05/29/2020, *** is an active user of our services. *** can text our customer support department at XXX-XX for additional information about the status of his account.
I didn't wanna sign up for Albert Genius and I cannot get through to anyone I want my money back this is a awful app don't ever download.
I want my money back the $88 dollars you took from me and I can't get in contact with your business which is ridiculous you should have a actual number not a text messaging number this needs to be fixed
Refund my money
contacted our customer support department on 05/01/2020 with a request to close her account. On 05/02/2020, our customer support department sent *** a confirmation text that her account had been closed. She has received a full refund. *** can text our customer support department at *** for additional information about the status of her account.
Albert app charged me for 88 dollars for a Genius program that I didn't even want, I would like my 88 dollars back, full refund.
Albert app charged me for Genius program which I did not want and took 88 dollars from my chime account, I want my money back full refund and I want to delete my account. Thanks
I want a dull refund of my 88 dollars
signed up for an annual subscription on 04/26/2020 and was charged the annual fee on 04/26/2020. We have not received any communications from *** regarding his account or the subscription fee. *** can contact us via text at XXX-XX or at ***(opens in new tab) for additional information on his account.
The mobile application called Albert took unauthorized funds in the amount of 88 dollars from my bank account
About the second week of April I downloaded an app called albert onto my phone it was supposed to help me budget my money and let me know when Bill's were due and just help with my finances now I did link my bank account information which is my fault , I kept the app for about a week before I logged off and uninstalled my app, now initially I never agreed to any kind of money being taken out of my account t they abused the information I had given them and in 4-28-20 they took 88 dollars out of my chime checking account and then they suspended my account so I couldn't even do what there fake website told me to do and now I'm going back and forth thru text with I dont know who trying to get my money back my next step is to file a small claims case and sue the company for everything because it's a scam
refund me in fool and cancel my account
signed up for an annual subscription and the Savings feature on 04/02/2020. *** contacted our customer support department on 04/28/2020 with a request to cancel his subscription. He received a confirmation text on 04/28/2020 that his subscription had been canceled and he has received a full refund. *** can contact us via text at *** for additional information.
I had $500+ saved in my account. Now I cannot access the account and no one has replied to emails!
I downloaded *** a couple months ago thinking it would be a great way to save money. It was going great. I had over almost $600 saved to my account. However, a couple days ago I got logged out of my account. After attempting to enter my username and password several times, I tried changing my password. It would not send me an email giving the option to change my password. I tried deleting the app from phone and re-downloading it to access. Now it is saying my account balance is $0. I need that money!!
I want all of the money I had saved to my account and I want to delete the account once I have a full refund
contacted our customer support department on 04/28/2020 and requested assistance with a password reset. He was provided instructions on how to access his account with a new password on 04/28/2020 and we have received text communications from *** confirming that he is now able to access his account. *** can contact us via text at *** for additional information.
Connection to my bank is broken, and I have no recourse to fix it. No number to call, no response to multiple emails.
The connection to my bank/checking account was disrupted. I have attempted numerous times to fix the connection, but the Albert app tells me my credentials are not correct. I am in fact using the correct credentials. I have used the support 'text' number and I have also sent numerous emails to *** None have been responded to.
I have *** I need to transfer to my bank account and I need to terminate the service.
I need to have my connection to my bank re-established so I can transfer the monies I have with Albert and close my account.
has been in contact with our customer support department regarding the connection of her bank account to the app. On 04/23/2020, she was provided with instructions on how to update the credentials via text. We have not received any further communications from ***, but we are available to assist her via text at XXX-XX or via *** and the balance of her account is available for withdrawal at any time.
(The consumer indicated he/she DID NOT accept the response from the business.)
The texts sent by the company did not provide any recourse for fixing the link between my bank account and the application to enable me to transfer any money.
Repeated emails to the address outlined above have gone unanswered.
A company that deals with people's money, that doesn't have any way of speaking to a live customer service representative is very troubling.
My issue has not been resolved, and Albert continues to retain my money.
was in contact with our customer support department via email and was provided additional information on connecting her bank account. On 05/28/2020, the user successfully withdrew her Savings balance. *** can contact the customer support department with any additional questions by texting *** or emailing
(The consumer indicated he/she ACCEPTED the response from the business.)
I have stopped use of *** but I am being charged. I want y'all to stop charging my account
I stopped using *** app last year. I am being charged for something I never signed up for. I feel as if my money is being stolen. I have a family to care for. This being said I want all my money returned to my account. I want your company to stop charging my account.
I want my money back.
signed up for a monthly subscription and the Savings feature on 02/26/2020. On 04/17/2020, *** was charged her first monthly fee after a free month. . *** texted us to unsubscribe from text messages on 04/06/2020 and we have not received any additional requests after this date. . *** can contact us for additional information via text at *** or at ***.
I didn't sign up for anything to be taken out my account and they took $77 dollars out of my account and I can't afford that with 3 kids
On April 22 the app took $77 out of my account with out my permission... I need my money back because I don't have an. Income due to being layed off due to covid 19
I need a full refund of my 77 dollars
subscribed to the annual subscription on 03/23/2020 and was charged the annual fee on 03/23/2020. *** contacted our customer support department on 04/22/2020 and requested information on the subscription fee charged. On 04/22/2020, *** received a text confirmation that his subscription was canceled and that he had an outstanding balance in his Instant account. *** received a full refund for his annual subscription fee on 04/22/20. *** can text our customer support department at *** for additional information. (
I didn't know I was going to be charged 77 dollars for downloading the app never subscribed to anything. Requested a refund with no response
Payment *** it was for $77
I just want a refund
subscribed to the annual subscription and the Savings feature on 03/27/2019. On 04/23/20, *** contacted our customer support department to cancel her subscription and received a confirmation text that she would be receiving a full refund. On 04/28/2020, as a result of *** requesting that her account be closed, her Savings balance was transferred to her connected bank account and her account was closed. *** can contact us for additional information via text at ***.