Albert Reviews (%countItem)
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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
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Address: 340 S Lemon Ave #3801, Walnut, California, United States, 91789
Phone: |
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Add contact information for Albert
Company does not offer route to refund for Genius subscription. I was charged 88$ for a service I never used. Customer Service bot is unresponsive.
My bank account was charged $88 for a subscription, called 'Genius' that I never used. The charge put my account in the red. There is no clear path to a refund via Albert's support desk, and the link to the refund eligibility page is broken. The shortcode bot that acts as the customer service agent is unresponsive to my requests.
I am seeking the full charge of $88 to be refunded to my account. I do not want the charge to be prorated, as none of the advertised benefits were applied to me or my account within the month I had the Albert account. I also want my account to be deleted, and my bank account unlinked.
contacted our customer support department on 03/02/2020 via text requesting a refund of his subscription charges. On 03/2/2020, our customer service department confirmed that his subscription had been cancelled and that he would be receiving a refund. *** can text our customer support department at *** with any additional questions.
I had charged 77.oo dollars off my chime account I want my money back!!!there is more contact information for the albert appp.it said it was free I
Chime account
I want my account closed and my money back
contacted our customer support department on 02/27/2020 via text and requested her money back. On 02/27/2020, our customer support department confirmed that her subscription had been cancelled and that she would be refunding the full subscription fee. The refund has been completed as of 02/27/20. *** can text our customer support department at *** with any additional questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
There is no customer service number.
There is no way to contact customer service other than via automated text. I cannot get anyone to respond Via the Albert text system. I'm trying to cancel and there's no way to do so. Nothing is working correctly and I don't want to be charged $77 for an app!
I would like AlbertApp to cancel the $77 genius account and close my subscription.
contacted our customer support department on 02/27/2020 via text and requested that we cancel her subscription as she had signed up on accident. On 02/27/2020, our customer support department confirmed that her subscription had been cancelled. The referenced subscription charge was cancelled and returned to her bank account. *** can text our customer support department at *** with any additional questions.
Extremely shady practices. Lack of communication and customer service.
I initially downloaded the app to see if I was qualified for an advance. After several different qualification requirements, I decided to delete the app. I removed the app from my phone assuming that I wouldn't be seeing any charges since I didn't apply for anything. Lo and behold, I get a charge from this company. I look into why I was charged and realize that you have to delete your account in app so you don't get charged. I followed the instructions on how to delete your account. The only way is to text a 5 digit number Which I did multiple times with no response. After a couple of days with no response to my text, I emailed them. They sent me back a generic email with instructions on how to delete the account that I already did. They don't even take the time to read the complaint from the customers. I emailed them back and informed them that I already did the steps to delete my account with no response in text. After a day I get an email back asking me for account information so they can locate my account. I wait another day for a response and nothing. The fact that there is no customer service number or direct way to contact these people is a HUGE red flag. I am extremely frustrated because all I want to do is delete my account before I get another charge. It shouldn't be this hard.
I just want to make sure my account is deleted and no charges will be made to my account by this company
signed up for the subscription on 01/12/2020 and chose a monthly subscription. On 02/13/2020, *** was charged for his first monthly subscription fee. On 02/18/2020, *** initiated a withdrawal from his Savings account and submitted a request for access to our payday advance service, which he was not eligible for at the time of review. On 02/20/2020, he was in contact with our customer support department and requested that we close his account and received a response that his account had been closed and deactivated. *** can contact us at *** with any additional questions.
Taking money out of my account that is not authorized.
They are charging my account for some thing call albert genius, I have no idea what it is and I didnt sign up for it. I never get an email or text back. They took $7 out that was not authorized, and when I email or text them I don't get a response. I want my money back in the account where it belongs.
Refund
signed up for a subscription on 01/17/2020 and chose a monthly fee. We have been in contact with *** via text and have answered all of her outstanding questions regarding the transaction history of her account. On 02/20/2020, our customer support department responded to *** with verification that her subscription has been cancelled. *** can contact us at *** with any additional questions.
This company STOLE my money. They have issued me a bad check that bounced to settle up my "savings" balance.
My account had fraud after signing up with this service. I can't prove it was this company but take that as you will. I had to close my checking account and open a new one. When I went to transfer my savings balance to my new account, I couldn't. I verified the account with my log in information which of course allows them to take my money but the plead ignorance when it comes time to return it. They asked for bank statements and ID. That was sent within 10 minutes. I included BOTH the new and old account statement which clearly showed the balance transfer and closure. They still wanted to mail me my savings deposit via snail mail. Funny how they take it but don't want to give it back! I then got an email that my withdrawal was "approved " .... um it's my money, It better be approved!! Of course, 3-5 days for your check to go out. I finally get the check, IT BOUNCES!! UNBELIEVABLE. This company literally stole my money!! DO NOT LET THEM INTO YOUR ACCOUNT!
Refund PLUS Damages
has been in contact with our customer support department starting on 02/10/2020 with questions on withdrawing her Savings account funds. Due to our fraud prevention procedures and as outlined in our Terms of Use, we requesting additional information from the user to issue a paper check for her remaining balance. On 02/10/2020, a check was cut and sent to ***'s address. On 02/20/2020, we were notified by our bank that they had put a temporary hold on our account and ***'s check was returned to her. On 02/24/2020 we processed a new check and overnighted via FedEx to the user and offered to refund any bank fees charged due to the situation. We have verified with our bank that ***'s check has cleared and deposited into her bank account on 02/24/2020. *** can contact us at*** with any additional questions.
I used the serivce so I can save money. My money was taken outside of my knowledge and was not put back in my account.
I had a 100 dolalrs in the app so I can start saving. I tried to add money on Feb. 7th 2020 and it told me I wasnt allowed to do that. The next day I checked my app and it said 100 dollars was withdrawn when I did not withdraw it. Then I checked my bank account to find that my 100 was not there. I contacted support in multiple ways and have not received an explanation or my money yet.
I honestly just want my 100 back.
I would like to cancel this please
Hello, whatever this albert company is has taken every penny out of my account, and I dont know who they are. I have. Never heard of this place.
Please return my money you have stolen back to my chime account! I dont know how you got it, or why you got it but please return it
I just wan my money put back into my account
contacted our customer support department on 02/12/2020 requesting a refund of her subscription fee charged on 02/10/2020. On 02/12/2020, our customer support department reviewed the details of her subscription, which has been active since 12/30/2019, and responded to *** with an explanation of charges and instructions on how to cancel her subscription. As of 03/03/2020, we have not received a response to our messages. *** can text our customer support department at *** for additional information on cancelling her subscription.
An account was created without my consent with Albert Savings, and withdrawals from my bank accounts began without my consent or knowledge.
When checking my bank statement I noticed a $125 transfer from my checking account to something called Albert Savings. When I investigated I discovered an account with Albert had been created for me that included my full name, phone number, email, date of birth, and was linked to ALL of my bank accounts. I did not set up this account myself, I did not set up the transfers, and I had no knowledge of this company, mobile app, or the transfers until I checked my bank statement. I was understandably alarmed and reached out to the company on multiple occasions through multiple channels. They do not provide a phone number to call or a direct email address, just a form on their website and a number to text. Despite my legitimate concerns about where this account came from, how it was setup, how Albert acquired my information, and if I was hacked, no one from Albert ever responded to any of my messages. I was forced to close all my bank accounts and reopen them elsewhere as a protective measure against future unauthorized transfers. I have still yet to hear from Albert with an explanation of how this occurred or what happened. Absolutely abysmal customer service from a company that deals with something so important: access to people's bank accounts and their money. I wouldn't trust this company with my spare change, nevermind my savings.
I would love to have the following questions answered so I can figure out how this happened and if my account was hacked: when was this account created? How was this account created? What's the IP of the person who created this account? How was there no secondary verification via email or phone when setting up this account?
contacted our customer support department via email on 09/16/2019 stating that she had charges for a service that she never signed up for. Considering text messages to a verified phone number are the primary support communication method with our users, our customer support department requested additional information from ***, via email, on 09/16/2020 to locate her account and confirm the actions requested. On 09/18/2020, she submitted an email requesting information on the account but did not submit the requested information to verify that she was the authorized user of the referenced account. On 01/27/2020, we received an additional email from the user stating that she had never set up an account but stated that she was able to access the account via the app and was able to turn off several of the features. We will provide the available information to *** once we are able to verify the requested documentation. We are available to answer any additional questions via text at
I never finish the application,I didn't want it I sent a text telling them to stop and they still took money from my account I like to have my money b
They never said that there would be a fee for signing up.when I never finish signing up,I told them I wanted my money back
I would like my 87$ back
On February 10, 2020, *** was in contact with our customer support department and requested his account be closed. His account was closed on February 10, 2020, and he was issued a full refund for $87.89, which should have credited his bank account within 5 business days from the date of account closure. If *** as any additional questions, he can contact us via text at
This company is taking money from my account.
I have tried to get my money back from this company. I texted them and was told that my account had been closed and no money was left in my account. However on 2/5/20 2 wthdrawals were made in the amounts of 5.00 and 8.00 dollars. This company refuses to return my money. When I have asked to have my money returned they want a screenshot of the withdrawals. There is no way to get in touch with them other than by text. I just want my money back I last contacted this company on 2/5/20 via text. I keep getting the run around about my account. I feel this business is just a scam.
I am seeking a refund from this company and to have my bank account left alone.
On January 8, 2020 and February 5, 2020, *** was in contact with our customer service department inquiring about a subscription charge of $5 and the balance of her savings account. *** was informed that her account had been closed and that she had a $0 balance in her savings account. This information was correct in regard to the specific account she referenced but it appears that *** has opened three separate accounts using different email addresses. *** can initiate a withdrawal of her savings balance by contacting our customer support department via text at *** and by referencing her gmail.com email address.
I was charged $77, Jan 17, for an unknown service. I understand that genius is a $4 fee but the other amount can't be justified. I want a refund.
While researching better ways to handle my finances I came across Albert. I like the layout and feel of the app so I proceed to use it. I understand the fee for transferring money and the use of the genius feature. However nowhere was $77 fee ever advertised, noted on the website, or in the app. It is clear why I would be surprised to see on January 17 I was charged that amount. I would like my money back as soon as they took it out of my account.
I would like my money back and for the company to advertise any extra fees so others could be informed as well.
On January 28, 2020, *** was in contact with our customer service department inquiring about the $77 fee. On January 17, 2020, *** signed up for an annual subscription at $7 per month with one month free and was charged $77. On January 28, she requested that her subscription be changed from annual to monthly and was refunding the balance of her annual subscription charge. *** can contact our customer support department by texting *** or by emailing *** to resolve any further issues.
I am missing $77 that you stole on 11/20/2019
11/20/2019 1:42 am of $77 taken from my account. For edi payments
My money back in my checking account where it belongs
contacted our customer support department via text on 11/20/2019 requesting the refund of her subscription service fees. She received a response via text stating that she would be receiving a full refund in the amount of $77, which has been completed as of 11/25/2019. *** can contact our customer support department by texting *** or by emailing *** to resolve any further issues.
I have asked for my money back and to have my account closed through albert
I have asked to get my account closed and my bank info withdrawn from this app. For some reason the actual headquarters of the app has no power over there own app and I think that's bunch of bull ***. I just want them to give me my money back and close my account so they can stop withdrawing funds
I want my money back in my account immediately and my account closed knowing they no longer have access to my bank account
Our customer service department has been unable to locate any correspondence or requests associated with this user. *** can contact us by texting *** or emailing *** to resolve this matter. Thank you
I downloaded this app named Albert. They charged my account without authorization and have no contact number to reach.
I downloaded this app name Albert. I input my information to get a ideal what the app is about. I didn't like the app and tried to cancel the same day. I realized there isn't a office number or anything. Only text via, so I text them and stated that I no longer want their app or service. A couple days later they charged my card $66 dollars. They have no way of getting in contact with and I cant reach a representative. They are frauding and stealing peoples money.
Cancel my account, refund my money.
contacted our customer support department via text on 10/2/2019 requesting the cancellation of his subscription services. He received a response via text stating that he would be receiving a full refund in the amount of $66, which has been completed as of 10/8/2019. *** can contact our customer support department by texting XXX-XX or by emailing *** to resolve any further issues.
I added funds from my account to this app and I can't retrieve the money, my account is also in the negative because of this. I need my money back
I added funds to the *** app from my period al account. After 2-4 business day I attempted to withdraw those funds for my the *** account however I was unable to do so. I attempted to contact the *** team via text and email and no one responded. The *** team withdrew the money from my account twice which caused my account to be in the negative and I was charged an overdraft fee from my financial institution.
I would like to be refunded the money that I put into the app and $35 overdraft fee
contacted our customer support department via text after operating hours on 9/10/2019 and requested information on a withdrawal request. Our customer service department responded to *** via text on 9/11/2019 and provided her with information on the pending status of the withdrawal request. *** had initiated a transfer from her personal bank account into her Albert Savings account on 9/7/2019, a non banking day. As of 9/10/2019, the 2-3 business day processing period for ACH transactions had not been completed by the ACH payment system. On 9/11/2019, *** requested that we cancel her account and send her money back as soon as possible. Our customer support department sent a text response stating that we would be closing her account and sending her account balance back to her linked personal bank account as soon as the funds had been processed over the ACH payment system. As of 9/16/2019, we have confirmed that the withdrawal request is pending credit to her personal bank account. If the user would like to request repayment on an overdraft charge, we will need the user to contact the support team by texting *** prior to the withdrawal request being completed and her account closed. Thank you
I attempted to cancel my account months ago, but it did not go through. Have been charged for months and was not using the app.
I attempted to cancel my account months ago. I turned off all savings and went to cancel the account. The savings stopped, however the app continued charging me it's monthly fee, for months.
I want a refund for the months I was not using the app. I finally cancelled the app service myself, but that's still months of fees I paid for nothing.
contacted our customer support department via text on August 23, 2019, requesting the cancellation of his paid subscription. The customer support department send him a text notification stating that his paid subscription was canceled as of August 23, 2019. The last fee payment posted on his account was on August 5, 2019, and no further fees have been requested by our company or paid by . ***. . *** can contact our customer support department by texting*** or by emailing *** to resolve any further issues.
(The consumer indicated he/she DID NOT accept the response from the business.)
Whoever responded to my complaint must not have even read it fully. I said I was able to cancel in August. I'm referring to several months ago I tried to cancel the whole account but all that was cancelled was the savings aspect of the app. The app stopped automatically withdrawing from my account for savings. However my account stayed active. From that point on I never used the app, I was just paying the monthly fee for nothing. Not knowing the app was still billing me.
If this business is not in the habit of charging people for a service they do not use. I would expect a refund for those months.
I plan to come back but if this isn't remedied, I will not be back.
Thank you
Per our terms, . *** can contact our customer support department by texting*** or by emailing *** to resolve any further issues.
They will not return my money back to me that they pulled from my bank account.
I used albert savings app. Which is a service that you link your bank account credit card account and other financial accounts too and they help you save money and give you great data on your spending. I had a total of 500 dollars collected from my accounts that were linked, since then I have closed these accounts and no longer have access to them. I have tried to withdraw my funds back to an account that I have linked to the service and it will not let me due to them only letting you withdraw money back to the account that you used to have the money taken out of. (which in my case is closed). I reached out to the support team for Albert and asked if they could have the funds in my albert account be deposited to the account that is linked they told me no that the only way they could give me my funds back was to mail me a check. I said Ok that is fine and texted my address. Then I was told that I needed to provide my last statement from the account that they pulled the money from. I tried to log into the online portal for my bank and my credentials no longer work. I informed them of this and they said that well we cannot send you a check without it. The required docs needed to have the check mailed to me was my state issued drivers license to determine its me and also the bank statement that I cannot access. I called the bank that I had and they cannot provide this either. I do not know why my Florida State ID and or social account or utility bill cannot suffice to have my funds returned back to me. Bank statements or ID was not needed to link my accounts in the first place to use this service and have them withdraw money from my accounts doesnt make sense why you would need this to mail a check. This is extremely misleading and deceptive. I can provide substantial proof that I am who I say that I am which is what is needed to have My Money sent in a form of a check back to me at my home address that was used when signing up for this service.
I would like to be able to provide my drivers license, A picture of Myself holding my drivers license, My utility bill. To prove that I am who I say that I am to withdraw the money that they are holding back from me for no reason.
contacted our customer support department via text on August
8, 2019, stating that he would like to withdraw his funds from his savings
account and to notify us that his personal bank account, which was
originally linked to start his services with our company, was no longer
active. Our customer support department followed internal fraud prevention
procedures to verify that a withdrawal from his savings account would be
sent to the correct address and requested further documentation from *** as his request deviated from our current account withdrawal and
closing procedures. As policy, and as stated in our Terms of Use, we may
request additional documentation from the user to verify their identity and
do so as a matter of policy when the bank account used to start services
with our company is closed and a physical check is requested. ***
stated that he was unable to provide the statement due to the account being
closed. We informed *** that per Federal Deposit Insurance
Corporation and the Bank Secrecy Act, all US banks are required to save and
make available client account details for a minimum of 5 years. We
requested that *** contact his bank and request his closing
statement to submit to the customer support department, along with a copy
of a valid government issued ID to confirm his identity and that we would
send the physical check to his address of record once received. We have not
been contacted by *** since August 8, 2019. *** can
contact our customer support department by texting *** or by emailing
I have been trying to get in contact with someone for several days as I am locked out of my account and it says that it is suspended.
I have been trying to get in contact with someone for several days as I am locked out of my account and it says that it is suspended. I have tried contacting *** multiple times via text and email but have not heard any response back. No other financial provider is this poor with customer service. At this point I just want access to my account so I can transfer the funds to my Checking Account and close ***.
It's not hard. I want you to do your job and contact me back.
Mr. contacted ***@***.com on March 9, 2019 indicating that his *** user account was suspended. The reason why Mr. account was suspended is because he exceeded the number of incorrect login attempts that we allow in accordance with our internal security measures, which are designed to mitigate fraud.
***'s customer support team maintains working hours of 9am-6pm, Monday through Friday. During weekend days, user support requests are responded to with automated replies notifying the user that a support team member (a "Genius") will be back in the office on Monday.
A Genius responded to Mr. on March 11, 2019, the first work day that the Genius team returned to the office following receipt of his support request. The Genius team notified Mr. that his *** user account was reactivated, which allowed him to access all features of his *** account.
Our users are of paramount importance to ***, and we take all complaints extremely seriously. As illustrated by the attached screenshots of text messages, which capture the interaction between *** and Mr., *** promptly responded to Mr. claim in accordance with our operating procedures, and *** resolved all concerns to Mr. satisfaction.
If there is any additional information that the Revdex.com would like to request in connection with this matter, please contact ***@***.com.
Kind regards,
*** Corporation
This app should not be legal. They advertise as way to track your spending but take your money.
I downloaded this app with the hope of tracking my spending. However all it did was withdrawl money out of my account weekly, when I tried to have it returned to me it said it would take 2 business days. However it wouldn't let you delete the app if you had a transaction pending. I waited 3 business days, never saw the money in my account and deleted the account. Even still the app store made a withdrawal for the app store fee for albert and I was never returned my "rainy day fund" savings
I would like to be refunded the money that was taken from my account in the amount of 26 dollars.
By way of background, *** is a mobile app available for Apple's iOS that permits users to manage their personal finances, cut spending, and save money. *** uses sophisticated mathematical algorithms to analyze a user's spending habits, income, and goals and then develops an automated financial plan specific to that user. Included is access to *** Savings, a tool to help users automatically save for specific goals. *** also offers *** Genius (for a fee ranging from $4-$14/month, with the first month free), which gives users access to real-time advice from ***'s team of human financial concierges via text message accessible via the *** App. Individual users can download the app, create an account, and link their bank account to *** all with a few clicks on their mobile phone.
*** downloaded the *** App, linked her bank account, and agreed to become a Genius customer at the rate of $6/month on or about September 22, 2018. Subsequently, on or about October 25, 2018, *** decided to cancel her Genius subscription and deleted her bank account from the *** App. ***'s cancellation occurred one day after her free Genius subscription expired, and her account was automatically charged $6 for the second month of Genius service. All *** Savings funds that *** had in her *** account were returned to her linked bank account on or about October 20, 2018.
We have since attempted to communicate with *** via text (the only communication method she provided) in order to arrange a Genius fee refund but we have not gotten a response.
We would be happy to refund the $6 *** Genius subscription fee that ***'s account was charged; however, we need an address for *** in order to send her a check. We will then issue an immediate refund. *** can contact us a [email protected].