Alberta Tax Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The representative said: Dear [redacted] , We have received your claim filed with the Revdex.com I am sorry to learn that you were unable to travel with usCustomers can request refunds via our website and their reasons for requesting such refunds are unknown to Qatar Airways Accordingly we process refunds based on the fare rules of the ticket purchased It is up to the consumer to request a waiverHowever, we must be clear that waiver requests are not guaranteed We reserve our right to decline requests, especially requests that are made after the refund has been processed Accordingly we cannot agree to your request on this occasion as the request was sent after the refund was processed and the medical letter itself was not specific as to the type of emergency which prevented travelI apologize for any disappointment this decision may cause you We do thank you for the opportunity to address your queryWith Regards, Odete C [redacted] Customer Relations Officer, USA & Canada Going places together [redacted] Qatar Airways - Going Places Together ----------------------------------------------------------------------My response to Qatar Airways:Hello MsC [redacted] ,Thank you for your responseCould you please point me to the location on the website that explains that the waiver must be submitted separately from the refund request? Please also provide the location where it is outlined that the waiver must be submitted prior to the refund being processed, which is the reason I was provided for why my request was deniedI am unable to find any documentation for this, and it was not clear to me at any point in the refund process that this was the policy.Thank you,*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,We will investigate and respond to the customer by private email.Regards,Odete C [redacted] Customer Relations Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Re: ID # [redacted] - Qatar Airways I submitted a prior complaint Revdex.com# [redacted] and a Odete C [redacted] Customer Relations Officer stated that he would email me about my prior complaint and getting a refundBut Odete Costeria never contacted me via email like he told the Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Qatar airways has done nothing to resolve this matterEmpty apologies, and ultimately they cut off correspondenceI am not satisfied with their response to this complaintI want a refund of all fares purchased.I have all the documentation of the cancelled and delayed flightsI also have documentation for the hotel we were forced to stay at, costing over $600.I also have active complaints with the FAA, TSA, and I am submitting a form to the CDC regarding this sick refugees on our flights to Chicago In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,This claim is being handled by our Airport Team who are in communication with the customer.We do not share the outcome of any investigation with the Revdex.com.Regards,Odete C [redacted] Customer Relations Officer

Dear Revdex.com,We will review and respond to the customer's claim by private email.RegardsOdete C [redacted] Customer Relations Officer

Dear Revdex.com,We have already provided multiple responses to [redacted] and have nothing further to add.Thank you,Odete C [redacted] Customer Relations Officer

Dear Revdex.com,We will review and respond to the customer's claim by private email.Thank youOdete C [redacted] Customer Relations Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again I have just been blown offI was quoted a checked bag price DIRECTLY FROM THE AIRLINE of $and was charged nearly four times thatThe airline has done NOTHING to make this rightNot acceptableI am willing to pay the $It is completely wrong to change the price laterThe agent I first spoke to knew the exact flight I would be taking and class of service, and the price quoted to me should be honored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,We are investigating [redacted] *** claim I will respond to [redacted] *** via private email.With Regards,Odete C [redacted] Customer Relations Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response is still that they will not acknowledge the advertisement/user experience as promised on their website It's not helpful, productive, collaborative, or sufficient In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,We acknowledge receipt of this case which will be handled by private email directly with the customer.Regards,Odete C [redacted] Customer Relations Officer

Dear Revdex.com,We will review and respond to the customer by private email.RegardsOdete C [redacted] Customer Relations Officer

At this time, I have been contacted directly by Qatar Airways regarding complaint ID [redacted] however my complaint has NOT been resolved because: [Your Answer Here] Qatar is claiming that they are waiting on the Boston Office to release my funds and should do so in a timely manner Has been over weeks and still no payment has been made to meEach time I ask, where the payment is, I am given the same excuse and told to wait In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The representative from the Qatar airways called me and explained to me that claims can only be made within daysIn my position there was no Qatar airways counter at the airport and I had no access to internet till I came back from the trip.I do not accept their explanation

Dear Revdex.com,I am not sure why our previous answer was not satisfactory to the Revdex.com.We will not respond to cases that are pending legal matters.Regards,Odete C***Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
The business had their chance to respond privately when I called customer service on the day of the incidentInstead the supervisor was rude and flat out lied to meWanting to respond via private email rather than respond through the proper channels and keep the Revdex.com looped in is the exact kind of shady tactic that lead to this filing in the first placeIt should also be noted that this isn't just a complaint by the "customer's son" as it was my parents who requested that I file on their behalf
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,We will review and respond to the customer's claim by separate email.Regards,Odete C***Customer Relations Officer

Dear Revdex.com,As *** *** has indicated, we have reviewed the claim he filed.Customers should always refer to the itinerary they are sent for their ticket purchase which shows the baggage allowance. Some passengers may have a higher allowance than shown on the website due to the fare they
purchased.While we understand the decision rendered was not what he expected, it remains our final position. Terms and Conditions of online purchases are clearly shown as non-refundable.With Regards,Odete C***Customer Relations Officer