Alberta Tax Services

Dear Revdex.com,We received *** ***'s claim directly from the customer.It is under investigation and we will respond to him via private email.RegardsOdete C***Customer Relations Officer

Dear Revdex.com,We have already reviewed and responded to *** ***'s claim.While we genuinely understand their disappointment, we have nothing further to add.With Regards,Odete C***Customer Relations Officer

Dear Revdex.com,We received the customer's email and will investigate /answer by private email.RegardsOdete C***Customer Relations Officer

Dear Revdex.com,We will investigate and respond to the passenger by private email.RegardsOdete C***Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

I did not receive any email from business regarding this issue. Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for your time and help in this matter. I do not find that this response from Qatar Airways resolves my concern. Please let me know if there is any additional information or clarification I can provide.Thank you,[redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,Qatar Airways acknowledges receipt and will investigate and respond by private email.With Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We will review and respond to this claim by private email.Thank youOdete C[redacted]Customer Relations Officer

Dear Revdex.com,We have nothing further to add.Regards,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
 I do not accept that they will response in private.  I have nothing to hide and do not want them to just hope this issue will be forgotten with time.  I need our families money back!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], This case is closed. The Revdex.com lacks any knowledge over Aviation law or US Department of Transportation Regulations.  Therefore the Revdex.com is not any position to adequately mediate such matters.  Accordingly we will always handle such cases privately.  Thank youOdete C[redacted]Customer Relations Officer

Dear Revdex.com, We have addressed this customer internally.  While we are very sorry to learn of her disappointment, as mentioned in the Contract of Carriage schedules cannot be guaranteed.  Accordingly we cannot offer compensation on this occasion.With Regards,Odete C[redacted]Customer...

Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They have done absolutely nothing to resolve this.  They continue to say they did nothing wrong and justify their rude treatment and authority to change prices and agreements as seen fit.  This company seems to have no care for their clients![redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We are still investigating this case and will respond to the customer by private email.Thank you,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,This will be our last response to this claim.I will reiterate again that baggage allowance policy is per passenger.  It is not pooled between members of a group.No refund can be offered on this occasion.Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,I am very sorry that [redacted] is disappointed but we regret that we have nothing further to add.Regards,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:these basic facts. The refutable points are as follows.1. The airline does not deny that it has misinformation on the website.  The checked baggage matrix on the website does not clearly state that passengers should check their tickets for the baggage allowance and if it does, it will be in the notes somewhere without reference or footnote from the matrix.2. The airline does not deny that the ticket does not state "check-in bags" allowance.  I have been in situation where the ticket said three bags, only to be told at the airport that the third bag is check-in bag and I should always check the website.I'm not a lawyer, but the misinformation led me to purchase the excess baggage allowance.  Given the information was incorrect, the purchases agreement should be voidable by me.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Qatar Airways regarding complaint ID [redacted].Sincerely,[redacted]

Dear Revdex.com,I will investigate and respond to [redacted] by private email.With Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.comWe will respond to the customer's son by private email.RegardsOdete C[redacted]Customer Relations Officer