Alberta Tax Services

Dear Revdex.com,We have addressed [redacted] feedback on several occasions by private email. Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,Tickets must always be reissued by the company from whom it was purchased.  In this case it was purchased from a travel agency.I have forwarded the issue again to our Contact Center to see what can be done.  Regards,[redacted]Customer Relations Officer

Dear Revdex.com,We have already provided multiple responses to [redacted] and have nothing further to add.Thank you,Odete C[redacted]Customer Relations Officer

At this time, I have been contacted directly by Qatar Airways regarding complaint ID [redacted] however my complaint has NOT been resolved because:
[Your Answer Here]
Qatar is claiming that they are waiting on the Boston Office to release my funds and should do so in a timely manner....

 Has been over 2 weeks and still no payment has been made to me. Each time I ask, where the payment is, I am given the same excuse and told to wait.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Qatar Airways regarding complaint ID [redacted].I have received all my money by disputing the transaction with my credit card. However, I didn’t get any formal response from the airlines. I spent additional $ 1500 to repurchase the...

ticket with other airline since it was a short time purchase. This is a kind of airlines service we are dealing with. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
Qatar Airways has done absolutely nothing to reasonably address or settle this matter. I have also filed complaints with the USDOT, FAA, and HHS.  The health of me and my wife was put at risk by QA allowing 50+ refugees on the flight, many of which displayed signs of respiratory illness. I suffered financial burdens of nearly $1000 for a hotel and missed time with my elderly parents just to avoid exposing them to whatever illness we got on that flight.I suffered significant delays, inconvenience, loss of time (and MONEY) by a 6 day delay in my return flight which included 1. flight cancellation, 2. a replacement booking (on other airlines) that would have left me stranded in the wrong country (but I never received a notification) 3. a replacement booking (on other airlines) that I also never received a notification about, which departed before I returned to the airport *at the time instructed by qatar airways employees*  4. a replacement booking (with QA) that departed late, THEN my connecting flight was so badly delayed that I could not make the next connection BUT they almost sent me on the flight anyway (which would have stranded me in the wrong country for an undermined amount of time)  HOWEVER, they decided to pull my bags and strand me in Doha Qatar until a suitable replacement flight plan could be found to complete my travel.I *did* contact QA several times, and never got satisfactory resolution from anyone, INCLUDING Odette, who has once again shrugged this off with a one line reply. I want a full refund of both fares. My next step will be to contact the media about the refugee incident.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

Once again I have just been blown off. I was quoted a checked bag price DIRECTLY FROM THE AIRLINE of $200 and was charged nearly four times that. The airline has done NOTHING to make this right. Not acceptable. I am willing to pay the $200. It is completely wrong to change the price later. The agent I first spoke to knew the exact flight I would be taking and class of service, and the price quoted to me should be honored. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

Re: ID # [redacted]- Qatar Airways I submitted a prior complaint Revdex.com# [redacted] and a Odete C[redacted] Customer Relations Officer stated that he would email me about my prior complaint and getting a refund. But Odete Costeria never contacted me via email like he told the Revdex.com.
 
Sincerely,
[redacted]

Dear Revdex.com,This claim was addressed by our Customer Care team and we have nothing further to add.RegardsOdete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Qatar Airways is not taking accountability that the issue has happened due to misrepresentation of facts from their India staff.  It's a negligence of qatars staff , that has caused us monetary loss as mentioned in the original complaint.  We disagree with "no resolution" from Qatar Airways side.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,[redacted]'s claim has been answered. While we appreciate it is not the outcome he desired, it is our final position.Regards,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
Qatar Airways has not resolve my filed complaint in Revdex.com.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, This claim has been received from different outlets.  We will investigate and reply by private email.Thank you,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We acknowledge receipt of the claim for [redacted].I will review the claim which was already received and answered and reply to [redacted] by private email.Thank you,Odete C[redacted]Customer Relations Officer

Dear [redacted],As I explained on the phone, claims are required to be made on arrival at the latest, within 7 days in writing.  We strictly follow international conventions in order to ensure that every customer's claim is handled fairly and without prejudice.  Therefore exceptions cannot...

be made.I am sorry for any disappointment this causes. With Kind Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,We have already responded several times to [redacted] by private email.Qatar Airways has nothing further to add via this channel.With Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,This claim is being handled by our Airport Team who are in communication with the customer.We do not share the outcome of any investigation with the Revdex.com.Regards,Odete C[redacted]Customer Relations Officer

Dear Revdex.com,[redacted] submitted his claim directly to Qatar Airways and it has been answered.The baggage allowance per customer is contractual 'per ticket' and we do not pool luggage for customers when they travel as a group.  Additionally there are limits imposed on the maximum weight of...

individual pieces of luggage for safety reasons.Our Customer Care team has replied to [redacted] and our decision remains final.  We cannot agree to his request on this occasion.  Regards,Odete C[redacted]Customer Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Qatar Airways has not commented on false advertising claims. QA did not resolve complaints about the truthfulness of their business class seating. This is the 2nd time avoiding Revdex.com inquiries.Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The next step is you refund me my ticket price. Updated Response from Consumer Sent on 1.**.16I have "responses” from Qatar on 12/**/16,Photo attachmentand on 1/*/17, not 1/**/17Photo attachmentLet me know what else I can do, trying to be as proactive on this as possible. Thanks [redacted]