Alcon Laboratories, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

4-10-14 Hello Ms. [redacted],In reaching out to our Rebate Group, we see that your prepaid card was mailed out on April 3, 2017.  We apologize for any inconvenience this process has caused you.  Thank you,Alcon Laboratories, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

October 19, 2016Hello,In researching your rebate submission, we show that it has been validated and ready for processing. You may use your tracking number [redacted], and log onto [redacted] to follow up.  If you have further issues, please call Alcon's Consumer Care Team at...

[redacted] and they will assist you. Thank you,Alcon Laboratories, Inc.

December 9, 2016 Hello,We are investigating this complaint and corresponding with Ms. [redacted] via private email.   Thank you,Alcon Laboratories, Inc.

9-20-2017 Hello,Alcon made a request to our Rebate Group to have your rebate claim approved.  We were notified today that your denial has been reversed and will move to an approved status.  Please watch for an email within the next 2 weeks alerting you to the newest status of your...

claim.  We apologize for this inconvenience.Thank you,Alcon Laboratories, Inc.

Complaint: [redacted]They have been telling me this for weeks.  As of today it is still showing "Your claim is awaiting review by one of our specialist".  As I clearly stated in the original complaint, they started telling me that it was approved on January 6th.  So one month and a week, I'm still getting the same it's being processed.  This was started in NOVEMBER!!!! 
Regards,
[redacted]

September 12, 2016 Mr. [redacted]We have reached out to our Rebate Group regarding your complaint.  You now have a new tracking number [redacted]  You may log onto WWW.MYALCONLENSREBATE.COM and track your rebate process using this new tracking number.  We understand that it...

has been an extended period of time, and we do apologize for the inconvenience.  Unfortunately, it will be another 4-6 weeks for processing of your $100.00 rebate card.  We appreciate your patience, and ask that you call Alcon's Consumer Care Team at [redacted] with any further concerns.  Thank you,Alcon Laboratories, INC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10684585, and have determined that this does not resolve my dispute.
Though I have read what Alcon had to say I still do not agree with them. As I stated I should have been well informed on...

the conditons by the sales associate before I purchased the contacts! I would still like my $30.00 rebate
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  If the rebate is received as indicated, then this resolution is satisfactory to me. I appreciate the quick response to this matter by the company and hope there processes will be alter to avoid similar issues in the future.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I just wanted to update you on this one.  I have spoken with the complainant and gotten the details of the issue.  Her concerns have been addressed and the lenses will be replaced with the approval of her ECP.”   Thanks!   [redacted]  ...

February 9, 2018Hello,Attached are the Terms and Conditions that were available to Ms. Dahlke when she submitted her rebate claim on line.  The second paragraph states in part:"For assistance is determining whether your proposed internet retailer is participating in this rebate offer, please...

call [redacted]."  Alcon stands by our decision to deny this rebate claim as her online retailer is not a participating retailer in our rebate process.  Again, we regret her experience with this process was less than optimal.  Alcon now considers this matter as closed.Thank you,Alcon Laboratories, Inc.

March 30, 2016
RE: Complaint # [redacted]
Hello,
Thank you for allowing Alcon to respond to this complaint.
Reaching out to our Rebate Vendor, this is the timeline of events: [redacted] submitted to receive a $35.00 Alcon Prepaid Card for the purchase of AirOptix N&D Contact Lens from...

MY EYE DR on August 21, 2015. The rebate request was data entered and made valid. Records indicate that on September 17, 2015, the $35.00 Prepaid Card was shipped. Records also indicate that a bonus rebate for $30.00 was also submitted, but this rebate submission did not qualify for the bonus. The $30.00 bonus was only valid for purchases made between April 1, 2015 and June 30, 2015. This consumer's purchase was made in August of 2015, outside of the date range to qualify for the bonus. We regret any misunderstanding that may have transpired and have attached a copy of the rebate form clearly showing buy dates.
Since this consumer did get their prepaid card for their purchase and facts show the purchase did not meet the guideline for the bonus, Alcon now considers this matter as closed.
Thank you,
Alcon Labs

Complaint: [redacted]
I am rejecting this response because:As I said originally the rebate was approved and I met all the requirements but I was unable to claim it from the links I was given and when I wanted to spend it I couldn't access it. It may be that I just have forgotten my login info, I am unsure since it has been awhile since I went through the process. The response doesn't resolve the issue at all.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it is now Oct.27th and I still have not received my refund check in the mail.
Regards,
[redacted]

March 27, 2018 
Hello,
Thank
you for allowing us to respond to complaint #[redacted].
Alcon
takes reports of complaints from our customers very seriously.  Upon
receipt of Ms. [redacted] complaint, we contacted our rebate vendor to obtain
information concerning the...

rebate submission.  Below is the information we received on her submission:Submission date: 2-24-2018Purchase date: 1-13-2018Exam/Lens fitting date: 12-04-2017Declined: 3-19-2018 for "Quantity not eligible for rebate"Product purchased: AO Night & Day and AO for AstigmatismBased on the information
received from our Rebate Vendor, Ms. [redacted] does not qualify for a $60 rebate, however we have asked that  her rebate submission be
validated for a $50 payment. Ms. [redacted] should be receiving
a Visa Prepaid Card within the next 2-3  weeks.
Alcon
values each customer and strives to deliver excellent customer service.  We
regret that Ms. [redacted] had a less than optimal experience with our rebate
process. If Ms. [redacted] has any further concerns, we ask that she please call Alcon’s
Consumer Care Line at 1-[redacted] and they will be happy to assist.
Thank
you,
Alcon
Laboratories, Inc.

Complaint: [redacted]
They changed the status of my claim from denied to approved and payment issued couple of days after I filed this complaint and I'm 100% sure purely because I filed this complaint. I never received a $200 credit in 2016 but that's fine. I had already let that go. I'm still waiting to receive the $120 card they supposedly sent me. I still don't have it and I won't close this complaint until I have it in my hand.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I received a call from the business last week 8/30/2016 saying a check has been processed. However, I still haven't received anything by mail yet. I'd like to wait till an actual check/refund is received before I accept their response since they promised me a refund before and it was never received, which caused me to file this complaint. 
Regards,
[redacted]

August 4,...

2016 Ms. [redacted]Thank you for reaching out to us about your rebate concern. We reached out to our rebate group and they have told us that a $70.00 prepaid card was sent for printing on 8-3-2016. Per the rebate group, you should receive this card within the next 15 days. Thank you, we apologize for the lengthy time frame, and we appreciate your patience. Alcon Laboratories, Inc.