All In One Moving and Storage, Inc.

Complaint: [redacted]
I am rejecting this response because:
The business's response just says "Faxed Information." That is not a resolution of any kind. I don't even know what they mean. Do they want the Revdex.com to fax them info? Are they saying they faxed the Revdex.com...

info? Not sure, but one thing is clear they haven't contacted me at all to resolve this.
Regards,
[redacted]

We apologize some of [redacted] items were damaged, items might have not been properly packed causing movement within the boxes.  Once she has gone through all her belongings and has documented all damaged, she can absolutely file a claim and will receive compensation based on the liability...

coverage provided.

Mr. [redacted] had been explained why the bill had increased, he did have a binding quote, but was explained it would only be binding if there werent any additional items added on, which there were items added causing an increase in the amount of space taken up on the truck, which would lead to the price increasing. Mr. [redacted] had always had the option to terminate the services if he wasnt satisfied,Therefore we cannot come to another resolution.

CompanyRespond to Revdex.com Case # [redacted] – [redacted]  January 12, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone:...

(609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com,  Please notethat All In One Moving and Storage ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK):  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect)  Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations).  We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered.  We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing.       Very Truly, Customer Service DepartmentAllIn One Moving and Storage.

Complaint: [redacted]
I am rejecting this response because:
The business's response is full of lies. They say their estimate was based "on the information given by customer." As you can see from the email exchange below their worker (who has since been fired) Sam came to our home and did an in home estimate. As you will see from the attached estimate from them if an on site estimate was done the price can't go up.Also they mentioned I didn't file a claim for the damage where they offer 60-cents a pound. I did file a claim so that's another lie by them. After filing the initial claim though they want an obscene amount of paperwork and to be honest my biggest complaint here isn't about 60-cents a pound this is about an illegal double charge. That has nothing to do with the severe damage they caused my furniture. That is an entirely different story of which I will take them to court for if I have to. They didn't damage my furniture from normal wear and tear, they did it out of negligent behavior. I will not accept 60-cents a pound for the damage. Again though the real place here where they just flat out extorted money was in giving me a price that was binding and then doubling that AFTER things were on their truck. Also they say I didn't complain after getting the "new" price. Flat out lie. I did complain and was told my only option was for them to take my things off the truck and leave them on a ** street. I don't think any person would consider that a real option. Sure leave my 1-year-old's crib and all our precious possessions on a street. NO PERSON in the world want to do that. They offered me NO other option.These people are crooks and should not have certification by the Revdex.com. Other people need to know that this is the worst moving company in the world. 
Regards,
[redacted]

Tell us why here...Our delivery time frame ranges from 14-21 business days. Ms. [redacted] was informed on 8/22 that she should be receiving her goods in no later than 1 week which was our estimated time of arrival. In order to maintain customer satisfaction, we are willing to compensate Ms. [redacted] $75.

Complaint: [redacted]
I am rejecting this response because:
The charges were made at a [redacted] restraint 5 mins from your office. So no paper work will prove that you charged nothing at your office. as for delivery today I was never delivered my tv which I was charged to ship. It's right across the receipt that I had to pay for a tv box. That box was never delivered. Tried to call was returned a call once where I was not allowed to speak and have called again with no response. why did I pay to move a tv box but no tv box was delivered
Regards,
[redacted]

Mixed feelings about this company. Used them first to move a few of my aunt's things from a house into an apartment in the same town. Took such care in wrapping up the furniture and were courteous and polite. However, decided to use them for my own move from NJ to MA. Same team as for my aunt's move. Showed up on time at 7:00am in NJ and got to my new house in MA by around 4:00pm (approximately 250 mile drive). Original quote was doubled when they arrived because they said I had more boxes than they thought plus furniture. Rate goes by how much cubic space is taken up on the truck. Would not unload until we agreed to pay $6,000 (originally quoted $3,000). Unloaded and did so quickly with no chance to check boxes off a list. Three men using my front door and basement entrance running around. Worst part is two items were missing. Put in a claim afterwards for $300 of missing items. Tooks MONTHS to get a check and for only $66 because they put a value of 66 cents per pound of my missing items. Ridiculous amount of paperwork I had to fill out and have NOTORIZED to get a measly $66. Would not use them or recommend them.

We apologize for the dissatisfaction [redacted] has, however in regards to the date changes, there were calls placed asking if the date could be changed.  At no point was she forced to change her move date and the original date could have been honored.  In regards to delivery dates, we do...

not guarantee overnight delivery from Pennsylvania to Kentucky, and [redacted] had electronically signed the Order for Service sent to her which outlines the delivery process very clearly.  [redacted] was informed of her extra volume and had the option to have items returned to the home/storage unit.  There are cancellation fees associated with terminating a relocation, also clearly outlined in the Order For Service electronically signed by [redacted].  She instructed my men to continue with the move in progress, and we did.  We cannot offer [redacted] any adjustments as all charges were accounted for and additional volume was present at the time of the pick-up.

Faxed information needed !

I know how bad most moving companies are and therefore I'm very skeptical of what "good service" means to people. I expect the best and it’s All in one moving & storage which finally turned out to be the only reliable moving company out there. The team showed up 15 minutes early to get a head start. They packed up everything quickly and started loading the van. The process was completed very quickly. They delivered on time and surprisingly nothing was lost or damaged. I really wasn’t expecting this! I will definitely be hiring them in the future.

All of our binding transportation quotes provided are by our relocation representatives based on the information given by the customer. Upon receiving this information, a binding & guaranteed transportation cost is provided to the...

customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate.
 
Our record clearly shows that due to additional services requested by the customer and rendered by ALL IN ONE MOVING & STORAGE on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their account. The total Transportation cost for the relocation was reconfigured according to their requirements at the time of pickup date. In regards to any disagreement about the price increase the client never mentioned or had any issue with this during or after the shipment was picked up. If anything was mentioned at that time we always give our clients the opportunity to decide whether they wanted to leave some items behind in order to stick to the original list of items given prior to the move.
 
In regards to any packing supplies used on move day the client was informed throughout the move and prior to the move about any packing materials that may be used, necessity for the usage of materials due liability issues. In addition to that the client did receive all information about the packing supplies prior to pick up and approved on the Order of Service via Electronic Signature on 06/18/2015 confirming they did read and agree to terms and conditions.
 
All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you .All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 14 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customer must be able and available to receive the goods starting the day after the goods were picked up.
 
In regards to any communication with client in regards to the estimated delivery date as well as any other concerns, we have kept in touch with client and always answered any questions or concerns as well as explained the delivery process on several occasions also referred client to the terms and conditions that they agreed to prior and on the day of the move. In this case a 5% good faith discount was provided in the amount of $112.00 due to customer’s dissatisfaction which she agreed to and was happy about at the time.
 
This shipment was delivered 08/10/15 as promised.
 
In regards to the oil on the driveway which was reported by [redacted] on the day of the move, that was discussed and resolved with [redacted] that day. I have attached a correspondence log from our company to show that .The last time we spoke to [redacted] about this she said she never heard from the owner association and assumed that it was resolved. With that being said if the oil on the driveway is still an issue as we promised it can get fixed and we will take care of the bill.
 
We understand that the customer is dissatisfied that the total cost of their relocation having gone up as well as the delivery not being there on the exact day they wished for but please understand that we always try to be upfront and collect as much information from customers prior to their move date to avoid unforeseen surprises. In this case services were rendered to completion.
 
We thank you for your assistance with this matter. We’ll await your recommendation and guidance on how to continue with this to ensure a fair resolution to all parties involved.

The customers first available delivery date was 8/12. Our delivery time frame ranges from 14-21 business days in which the customer signed agreeing to . As of today it has been 9 business days. The customers belongings are currently on route and customer was left a voicemail on 8/22...

informing her so. Delivery will be in no later than 7 days .

WE PAID FROM OUR POCKETS TO SAVE YOUR STUFF FROM BEING SOLD IN AN ACTION SALE IN AZ ON PAPERWORK YOU MAEKED THAT YOU ARE READY FOR DELIVERY AND THAT IS THE REASON YOUR SHIPMENT WAS SENT TO AZ2 DAYS PRIOR TO ARRIVING WE CALLED AND COULDN'T REACH YOU,FINALLY AFTER NUMEROUS TIME AND ATTEMPTS...

WE GOT A HOLD OF YOUR DAUGHTER WHICH SHOW THAT SHE WASNT REALLY CARE OF WHAT WE ARE GOING TO DO WITH YOU'RE BELONGING .I DECIDED TO SAVE IT FOR YOU IN PUBLIC STORAGE INCASE WE REACH YOU AND ONE DAY AFTER COUPLE OF MONTH YOUR DAUGHTER CALLEDAND CLAIMING THIS STUFF,AFTER PAYMENT MADE WE RELEASED TOTAL SHIPMENT FROM COMPANY LIABILITY OUR COMPANY PAID THE STORAGE FEE FOR YOU I DONT UNDERSTAND WHY ALL THOSE LIES   MY OFFICE REMARKS:03/24/2016 11:17:36 AMPAMBALANCE IS PAID OFF BUT ITEMS ARE IN STORAGE UNIT WHICH WE ARE BEING BILLED FOR , HAVE TRIED TO GET AHOLD OF CUSTOMER FOR MONTHS, NO LUCK! CLOSING FILE AS IS01/11/2016 01:32:25 PMPAMhave been trying to get in touch with customer since last week, sent final notice and left vm, told him he has until friday to contact us11/24/2015 10:13:19 AMPAMcustomers shipment was placed in a storage unit in AZ because customer was not able to accept delivery, he was informed about the redelivery and storage fee, he decided to have his friend come to our office to pay the remaining balance + storage and also collect the key so he can pick up the items from storage himself and not be charged for redelivery. (balance $700+ (storage) $172.92= $872.92 paid on 11/18Customer Contact Information:Customer Claims / Complaints: Your Moving Company Legal Name:AIOCustomer Name on Bill of Lading (Contract):[redacted]Customer FULL Current Address:[redacted] [redacted]Phone Number:[redacted]Email Address:[redacted]Job Number From Bill of Lading (Contract):[redacted]Moved From State:New JerseyMove To State:ArizonaYour Move Date:09/29/2015Type of Claim:DamageTell us About Your Claim/Complaint:furniture damaged and boxes torn and open and full of insects .dishes part of a set broken. Suitcase open and thus exposed to pests and insects so were the boxes containing pillows and covers and quilts and mattress protectors and sheets and towels and bathrobes etc. Attachments of photos will be e-mailed. All the inspection of the items was witnessed by an employee of the storage company and the manager was informed.Date:From:Descriptions:Sent Via:Rep.11-24-15 CustomerCustomer Registered his claim onlineemailJohn 11-24-15MCClaim Registration Acknowledgement Notice - Sent Via EmailemailJohn11-27-15MCCompany sent - Claim Procedures Package - sent via emailemailJohn01-19-16CustomerCompany received customer information (Claim Procedures Package) - sent via mailMailJohn01-19-16MCAcknowledgement Notice sent to customer - sent via emailemailJohn01-19-16MCCustomer Claim is in process - Under Company ReviewJohn01-28-16MCUpon a full and thorough examination of the customer’s submitted documents and per the Case Manager’s recommendation, the customer was offered the option to: A.) Submit additional information to better validate their issues. B.)To send a formal signedletter stating that they are happy with the information they’ve submitted and wish to continue forward to the final stage of their claim process.emailKanisha 02-05-16CustomerCompany received customer letter requesting to move forward to the final stage mailJenny02-05-16MCAcknowledgement Notice sent to customer emailJenny02-05-16MCCustomer Claim is in process - Under Company ReviewJenny03-01-16MCSettlement letter sent for company approvalemailJenny03-10-16MCSettlement letter is denied by -Company Representative - for more info customer should contact ###-###-####emailJennyAS YOU CAN SEE WE DENIED CUSTOMER CLAIM DUE TO CUSTOMER MISCOMMUNICATION (SEE OFFICE REMARKS)AND TOTAL IGNORANCE FROM COMPANY PAYING STORAGE THAT WAS HIS RESPONSIBILITY

Thank you for taking the time to communicate with us why Ms. [redacted]’s expectations in our services were not met.  Our company prides itself on making sure that every customer is satisfied upon completion of our services. The customer was informed on 8/22 that her delivery would be in 1 week max, she received her delivery 2 days past the 7 day mark. On top of the fact that the truck had mechanical issues while attempting to deliver the customers goods which was the reason for the delay, this was a cross-country delivery to [redacted]. Again we do offer our apologies for any inconvinience. Our $75 offer still stands .

Dear Revdex.com,   My husband & I feel it is obvious that All In One Moving & Storage Inc., has no intention of addressing any of our complaints. Their first response stated that I need to  provided proof of the contract and in the second one they claimed I didn't do so in the 10 days I was allotted by the Revdex.com. These delay tactics are ridiculous. On, January 14, 2015 (two days after receiving their demand for proof) I hand delivered 16 pages of documentation to the Revdex.com office. The Revdex.com forwarded those to the company on January 15, 2015. [redacted] & I feel arbitration will get us nowhere with a company like this. We have filed a complaint with the Attorney General of New Jersey. We will proceed through them on bringing this company to justice. We appreciate all of your efforts in attempting to have our concerns answered by All In One Moving & Storage.    Sincerely,   [redacted] & [redacted]

In response to Mrs. [redacted] complaint we explained that the now former worker did admit to taking the phone and as soon as we found out, we immediately told the individual that he needed to return the device , otherwise their would be criminal charges pressed against him. And as we explained to the customer she can proceed to press charges against this individual if shed like. Again, we do offer our sincere apologies for the unfortunate incident. We will email Mrs. [redacted] our claims form so she can get the process started in order to get reimbursed for the damaged phone.

AIO and myself have come to a settlement agreement so consider this complaint resolved as long as I receive a check for $250.[redacted]

I had talked to a few other moving companies prior to this move but I settled on All in one moving & storage simply because they made me feel so comfortable when I talked to them. The man on the phone seemed so polite and friendly. He explained each aspect of their services very clearly and broke down the cost. The movers arrived right on time to my house. The men were very capable for this job and it showed in the way they worked. First, they packed up everything with all the right packing materials. Then they systematically moved everything onto the van waiting outside. The men helped each other out and it was amazing to see their coordination. The company turned out to be very reliable as they delivered all my boxes and furniture in great condition. I will hire them again for sure.

Complaint: [redacted]
I am rejecting this response because:
I never had a computer monitor packed. I have never owned a desktop computer. I do not know who's computer monitor was delivered to my home. On the receipt there is a charge for a packed tv box.when my things were delivered I refused to sign for the driver. I refused to sign based on not having my tv. Please upload a photo of my signature that I signed that I received my things. 
Regards,
[redacted]