All In One Moving and Storage, Inc.

Review: When I booke All in One Moving I was given an estimate of $1800. When they came to pack the furniture after he was all done the bill came to $3460.00. THe driver pulled his truck onto the walkway where oil spilled all over the walkway. My neighnor told him about this and the foreman said he would clean it up. He never did. Now the home owners association Is coming to us about it. I was told by the forman that when I call to give my address I can get my furniture within a week. I called them on July 14 to gave them my delivery date. I told them I would like it on or around August 1.

sice I gave them 2 weeks notice I didnt think that was a problem. I still don't have my furniture I call every day and get differnt answer. No one returns my call. My son is starting school all his clothes or in this truck. The only person that ever returned my call was the salesman when he got the sale. It should not take 3 weeks to get delivery from [redacted] This company is the most unprofessional company that I have ever delat with. I asked for some type of discount and was given $100. This is unacceptable. They never once called me to tell me the tractor broke down(if it did) . if I didnt call every day I would never know. They lie and tell me it will be her by Monday Then Wednesday then the lastest this Monday. Now maybe between tuesday-thursday. No company should treat their customers like this.Desired Settlement: I want my furniture and I think I should get a billing adjustment.

Business

Response:

All of our binding transportation quotes provided are by our relocation representatives based on the information given by the customer. Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate. Our record clearly shows that due to additional services requested by the customer and rendered by ALL IN ONE MOVING & STORAGE on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their account. The total Transportation cost for the relocation was reconfigured according to their requirements at the time of pickup date. In regards to any disagreement about the price increase the client never mentioned or had any issue with this during or after the shipment was picked up. If anything was mentioned at that time we always give our clients the opportunity to decide whether they wanted to leave some items behind in order to stick to the original list of items given prior to the move. In regards to any packing supplies used on move day the client was informed throughout the move and prior to the move about any packing materials that may be used, necessity for the usage of materials due liability issues. In addition to that the client did receive all information about the packing supplies prior to pick up and approved on the Order of Service via Electronic Signature on 06/18/2015 confirming they did read and agree to terms and conditions. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you .All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 14 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customer must be able and available to receive the goods starting the day after the goods were picked up. In regards to any communication with client in regards to the estimated delivery date as well as any other concerns, we have kept in touch with client and always answered any questions or concerns as well as explained the delivery process on several occasions also referred client to the terms and conditions that they agreed to prior and on the day of the move. In this case a 5% good faith discount was provided in the amount of $112.00 due to customer’s dissatisfaction which she agreed to and was happy about at the time. This shipment was delivered 08/10/15 as promised. In regards to the oil on the driveway which was reported by [redacted] on the day of the move, that was discussed and resolved with [redacted] that day. I have attached a correspondence log from our company to show that .The last time we spoke to [redacted] about this she said she never heard from the owner association and assumed that it was resolved. With that being said if the oil on the driveway is still an issue as we promised it can get fixed and we will take care of the bill. We understand that the customer is dissatisfied that the total cost of their relocation having gone up as well as the delivery not being there on the exact day they wished for but please understand that we always try to be upfront and collect as much information from customers prior to their move date to avoid unforeseen surprises. In this case services were rendered to completion. We thank you for your assistance with this matter. We’ll await your recommendation and guidance on how to continue with this to ensure a fair resolution to all parties involved.

Review: terrible. they were able to accommodate a last minute move because someone canceled. lucky them. I got a reasonable quote from [redacted] who seemed friendly. no mention of the hundreds of dollars of additional charges. 3 mile, 1BR apartment move cost DOUBLE the quote.

it was a 3 hour estimate with 3 guys. they arrived 2 hours late which caused problems because I had to book the elevator for a specific time frame. the late arrival meant we were stuck in rush hour traffic, so I got billed for another hour.

one guy spends an hour with me going over paper work at pick up and another hour at the destination, so I lost another 2 man hours. when I complained, the kid says "well my guys were working." yea, but you weren't and I paid for 3 men.

the crew also stopped at dunkin donuts for 15 minutes on my dime before leaving the pick up, then arrived at the destination 45 minutes after me - although we left at the same time.

they got lost getting to the pick up and charged me for that time. then they did not credit my deposit until I pointed it out. then they hid my tv behind a curtain on the truck. they had me inspect the truck to make sure I got everything but say everything behind the curtain is from another job. at least I noticed the missing tv before they left.

bad movers, no hustle. terrible management. please, please, please do not use them.Desired Settlement: quoted price plus packaging charges - take off extra hour and distance charge which was caused by late arrival since we hit rush hour and another mover took spot in front of building

Business

Response:

In response to complaint [redacted]:

We understand the complaint, however we were able to work at the last minute to help him out. We got a crew put together quickly to accommodate him as best as possible. We thoroughly understood he was in a bind and provided the best service that we could. We are willing to offer $150 as a good faith compensation to make him more comfortable.

Here at All in One Moving, we strive to have great customer service.

Best regards,

[redacted]

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

HORRIBLE COMPANY...DO NOT USE THEM. THEIR QUOTE IS NOT ACCURATE. THE MEN THEY USE ARE INTIMIDATING AND CHARGE EXTRA FOR EVERYTHING. THEY BRING IN ROLLS OF THEIR OWN TAPE AND RETAPE EVERYTHING AND CHARGE YOU $5.00 PER ROLL. THEY MOVE FAST SO YOU CAN'T KEEP UP. DON'T MARK ANYTHING FRAGILE,,,THEY WILL THROW IT. ON THE RECEIVING END IF YOU USE THEM...KEEP THE ITEMS CHECK LIST AND DO NOT LET THEM TELL YOU THEY WILL CHARGE EXTRA FOR OVER AN HOUR IN UNLOAD TIME YOU HAVE TO CHECK THE LIST. THEY ALSO TRY TO PARK A DISTANCE FROM UNLOAD SITE SO YOU WILL BE CHARGED EXTRA. DO NOT PAY IN CASH...YOU HAVE NOT A LEG TO STAND ON..YOU NEED YOUR CHARGE COMPANY TO NEGIOTATE FOR YOU AS THEY OVERCHARGE.

This company is by far terrible to work with. They lost items of mine. Items were damaged. I received damaged items. The truck spilled oil on my driveway.
The people at All in One do not care about any lost or damaged items you have.
Do yourself a favor DO NOT DO BUSINESS WITH THIS COMPANY.

Review: I spoke to [redacted] on 3 separate dates last year prior to agreeing to use All in Once Moving & Stoarge, Inc. for a move from NJ to AZ. The email estimate I was given was for $1,960.82. [redacted] said based the shipping inventory my items equaled 399 cubic feet. There would be additional fees for any tape used at $3.99 per roll and tax. Once the movers had packed all of the items, the new total was now $2,720.07 due. That is over a 30% increase. The head mover claimed that my items took up 574 cubic feet and yet rounded it up to 600 cubic feet for the contract. I was also charged $95 fee for a $15 box to be ripped up and taped to my TV. The contract and all of the forms were blank until after the packing of my shipment was loaded. I feel this company has a very shady practice of the old bait and switch. Once the truck was loaded I felt like I had no other options. I contacted [redacted] the on 12/5/14, the day after the pack, to express my deep concern with the HUGE difference in the price. (NO additional items were added) There was NO reason for my bill to have increased. [redacted] would take no responsibility. He said he could no longer speak to with me. His computer had given him the cost info for the estimate and I would have to take it up with customer service. I then spoke to three different representatives in their CS dept. [redacted], [redacted] & [redacted]. I was told I should wait until the items were delivered and "pay in full" before I entered the ONE time complaint I was allowed. That way if there was any other issues they would all be addressed. As luck had it, they did break two of our items. Two legs of a coffee table and the drawers on my wardrobe. I have entered a complaint with their CS at [redacted] I do not feel this company should be able to take advantage to people in this manner. Their bait and switch practices are inexcusable. People need to know about this. I need help in bringing them to justice. Please helpDesired Settlement: I want All in One Moving & Storage, Inc. to be listed with this complaint with the Revdex.com. I want a refund of the over charged amount. I want them to replace or repair the items that were broken. I want them to provide the services that they offer at the prices they quote. I want them to be a better company. A company that I would recommend.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] January 12, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat All In One Moving and Storage ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service DepartmentAllIn One Moving and Storage.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: WOW! Their response is prove to the Revdex.com that we had a contract with them, that they packed and picked up items from my address in NJ and that we paid them $2,720.07. I will be more than happy to provide copies of everything All In One Moving & Storage provided to me. Contract No. [redacted] is too much trouble for them to look up on their end prior to responding to the issues? Seriously? They took a $200 deposit on my credit card. $1,200.00 cash on 12/4/14 and $1,320.07 in postal money orders in Arizona at the time of delivery. They have no record of these transactions or our contract? Maybe this company has worse business practices then the "bait and switch" that I am complaining about. I am flabbergasted that their tactic is to not address the complaint until I prove what THEY already have record of. They wouldn't have delivered my items without payment in full. Everything they have requested will be sent to the Revdex.com via email by close of business tomorrow. That is well within the 10 business days I was given to respond to this absurd request by All In One Moving & Storage. I also have pictures and other documents for their review that I hope will expedite their next response and prevent any further delay tactics on their end. I am so glad I have gone to the Revdex.com and the Attorney general regarding this company.

CONTRACT NO. [redacted] has all of the documentation they need to address this complaint. It was their contract. The one they had me sign. Unbelievable!!!!!!

Regards,

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] January 16, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction we simplyasked the customer to cooperate by providing supporting information in orderfor us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. Due to thecustomer’s apparent inability and failure to comply with our basic validationprocess, we were unable to formally investigate this matter. Sequentiallyunable to offer a suitable resolution. However, wetruly value our customers and take any complaints very seriously. In the futureshould the customer ultimately decide to comply and provide the previouslyrequested basic, necessary and required documents to validate a transactionwith the company, we will thoroughly investigate their claims immediately, inhopes of seeking resolution. In order tomaintain our high level of customer satisfaction, All In One Moving and Storage is willing to compensate you $50.00 in good faith for anyinconvenience that may have occurred during the process of your move. Upon yoursignature and return of this letter, a settlement check will be forwarded toyou at the address above. Kindly acceptour apologies for any inconvenience and we wish you the best in your newlocation! Very Truly, Customer Service Dept.

Consumer

Response:

Dear Revdex.com, My husband & I feel it is obvious that All In One Moving & Storage Inc., has no intention of addressing any of our complaints. Their first response stated that I need to provided proof of the contract and in the second one they claimed I didn't do so in the 10 days I was allotted by the Revdex.com. These delay tactics are ridiculous. On, January 14, 2015 (two days after receiving their demand for proof) I hand delivered 16 pages of documentation to the Revdex.com office. The Revdex.com forwarded those to the company on January 15, 2015. [redacted] & I feel arbitration will get us nowhere with a company like this. We have filed a complaint with the Attorney General of New Jersey. We will proceed through them on bringing this company to justice. We appreciate all of your efforts in attempting to have our concerns answered by All In One Moving & Storage. Sincerely, [redacted] & [redacted]

Review: I hired them to move my items from RI to Saint Cloud fl. They have lost several items of value that they could care less about. Several attempts have made to contact them. There item recovery program is so comprehensive that they would never pay a claim out. My concern is 2 fold. I contacted them about not only missing items that I had but also about an extra box. There response was to open it and keep it or throw it away. This shows how much time they spent on our lost items. We lost several Norman Rock wells, Poland pottery. a porcelain doll, and a 12 ft ladder. This company has demonstrated zero compassion for lost items or any effort to find them.Desired Settlement: We want $1000 refunded for the lost items. There entire refund policy is a scam along with the business being operated. The rating of this company should also be dropped from its B+ rating based on all of the complaints it has. Every time I called there to discuss the issue all they said is give me your number someone will call you back. Needless to say never a return call.The only time they were nice is when they wanted my business and even Alan turned into a very unprofessional individual.

Business

Response:

In response to Mr. [redacted]s concerns about items lost, if items are lost or damaged, the correct actions must be taken. Our claims process is very detailed, as there are specifics that need to be addressed to provide any compensation for items lost or damaged. If Mr. [redacted] would like to put it in a claim he would have to complete the claims packet. We cannot honor his request of $1,000.00 as he has not completed the claims process. If Mr. [redacted] would like to complete the process of filing a claim, we will be more than happy to provide the compensation owed to him based on the liability that was provided.

Consumer

Response:

This company has made a claim so impossible that no one could ever come up with the needed back up. If they were a company in good standings and cared about their customers they would have made an attempt to find out items. They do nothing about looking into lost items. it was apparent when I informed them I had someone else's box There reply was open it and keep it . Never would send a call tag. I had to take care of their mistake. The company is very quick to send out the claim form as they know the customers can't provide all the info. This way they can void the claim. It's a company that the consumers should be made aware of to stay away. They were in violation by never properly tagging our goods. Even the box that was not mine was not tagged properly. They do everything in there power not to talk with customers with issues. The company should be given the worse Revdex.com rating possible.Because they are allowed to get away with not honoring claims like mine they continue to screw the public.

Business

Response:

In regards to Mr. [redacted]s response, we apologize that he feels this way. We make every attempt to allocate any lost/missing items, if they cannot be located, the customer must complete the claims form in order to receive any type of compensation. There are numerous clients who have completed this packet in the event of any damages/lost items, and received compensation based on the liability provided. We have no issue providing Mr. [redacted] with compensation based on the liability provided with his move, however he must complete the claims packet as per our company's policy.

Review: I agreed to a binding and guaranteed contract with all in one moving and storage for $1365.00 to move my belongings from [redacted] to [redacted] and I provided the company with an inventory list of everything that I wanted them to take and I expected them to go by the inventory list that I gave them. The first payment the company received was a deposit for $136. On the day of the pickup in [redacted] on 9/18/15 I was not able to be physically present because I was traveling too [redacted] in order to find a place to live for delivery. Because I was not there on the day of the pickup the owner of the house my former landlord let the movers into the house so that they could pick up my belongings and I signed no authority over to my formal landlord to add to my inventory I expected them to go by the inventory I provided them with and agreed to. But my formal landlord told the movers to take everything in the room including the dresser drawers which was not even mine it was the landlords and the movers took my clothes in my closet which was also not on the inventory. The movers also dumped all of my belongings out of the drawers of my desk into a big box which I thought was very disrespectful and unprofessional I have moved many times and I have never had movers do that. After the movers picked up all of my items they charged my card $1283.00. And then my owner of the house signed paperwork saying I had in the additional balance of $1283 and the additional inventory and again I never signed any paperwork with the company giving the owner of the house authorization to sign paperwork on my behalf and they did not call me to authorize anything with me that day. The moving company dropped off my belongings in [redacted] on 10/21/15 and when they arrived at my house the man in charge told me that they would not deliver my belongings unless they received payment first so I paid them by a cashiers check with protest and I got my belongings.Desired Settlement: I am asking for either one of two settlement amounts based upon what happens. Because the moving company overcharged my credit card $54 I have submitted a fraud complaint with my bank to get back my $54 if my bank is able to recover my $54 I am asking for a refund of $1283 if my bank is not able to get back my $54 then I will be asking for a refund of $1337. I am on Social Security disability so I have a limited income as a result my mother gave me $1200 to pay the movers for the overcharging that they did and I think they took advantage of me and the situation that I was not able to be present on the day of the pickup in [redacted].

Business

Response:

In response to Mr. [redacted], we apologize he has issues with his shipment and price, however he had informed our salesman Joseph that the woman present was to let us in and would be handling the move. Following the landlord's instructions we packed up the items she instructed us to. Mr. [redacted] was aware that paperwork had to be signed and gave his former landlord the authority to sign the papers, otherwise the move would have never taken place. In regards to the items of his desk being cleared out, it is stated in our order for service that was emailed to Mr. [redacted] that all drawers must empty in order to be moved, which is why the contents were emptied as we were instructed to take the desk. Also in our contract it is noted that payment must be collected prior to unloading of any furniture. It is unfortunate that Mr. [redacted] is now stating he never gave authority for paperwork to be signed as that is not the case, had the paperwork not been signed, there would have be no move. We cannot issue any reimbursement as all charges are warranted and were assessed based on services performed and additional volume that his landlord instructed us to take. Again, Mr. [redacted] communicated very clearly to Joseph that the former landlord would be there to grant access and be in charge of the move.

Consumer

Response:

I am rejecting this response because:The company is not even trying to work with me in order to come to a resolution at all so at this point I am just going to let my attorney respond this is a letter that he wrote to the company and he is going to mail to All in One Moving and Storage after he makes some minor changes but I'm just going to use this letter to respond to the company because it addresses everything perfectly.

Regards,

Review: Since July 2015, I have been in contact with Jay @ All-In-One-Moving about a move (Sept 2015). As I am disabled, I told him that I had a maximum budget of $4K. We had a number of estimates (based on us revising the list of goods) that ranged from the mid 2,000 to 3,188. While the number of packed items was lower then in the estimate (70 vs 72, I think), the cubic volume was about 200cf larger then planned. While the mover said it was "slightly more" then budgeted, I was charged $4,900. That was $1,600 MORE.

I talked various times before to Jay about the need to stick to a budget, because I am on disability and have limited income. I even ask that we be told when we reach the $4K mark so that we do not bust the budget. While I would have accepted 20-30% variance... I am upset that despite of numerous emails telling him about the amount and size of the items, I end up stuck with a bill that I cannot afford.

I am upset because NOTHING occurred on schedule:

They were to pick up the load on 9/11. They showed up on the 12. The mover even dater to ask for a 10-20% gratuity! I was called on Saturday 19 by the driver to deliver Sunday 20... when Jay told me my stuff was not loaded in a truck. Did they know where my stuff was? Are my missing boxes still in their warehouse? Worse, the driver hired a lone local to do the unloading (paid $15/hr when I asked him). Was this guy bonded? Who pays for the antique furniture that was broken because of poor packing? What about the missing boxes? An estimated $1,765 in damages.

While I am upset at my losses, I am very upset that the promises were broken.Desired Settlement: Request that they stick with their latest budgeted price ($3,188) because of the damages, lateness and failure to comply with verbal agreements + numerous cost estimates (with a $4K max).

Business

Response:

Hello, In response to the complaints of Ms. [redacted], the items shipped had taken up more volume than what was quoted accounting for the additional 274 cubic feet, totaling an additional $1356.30 added to her bill. With the volume being increased, her fuel surcharge also went up from 277.10 to 399.16 based on the 9% fuel surcharge agreed to by Ms. [redacted]. Ms. [redacted] also needed items to be packed which added another $137.90 for packing materials. The charges all stem from additional volume and services rendered by Ms. [redacted] and are warranted. In regards to the damages sustained, Ms. [redacted] had purchased additional coverage with [redacted] and is handling her claim with them currently. As she is already processing a claim, she will receive compensation from the insurance company based on the coverage she chose. As the charges are warranted and Ms. [redacted] has purchased insurance and is handling her claim through that company, we can only offer her a $100 good faith price adjustment.

Review: We talked to their sales person named Jay. Our initial quote was $1,980.90. Pick up date they changed it to $4,029.93. We had no choice but to agree with the price because they already loaded up the trailer with our belongings. Part of that conversation with Jay was the day our things would arrive to California. Jay told us that our things needed to be loaded by the 16th of June so that it will arrive in California by July 1. We agreed. Their foreman, Tito, also said that our things would arrive July 1st. Until now our things are still not here and noone in the office answers when we called after July 6th. When I called on July 1st to complain they passed the phone to a person named Oren. He tried to redefine the meaning of the word RECEIVE. He told me that when Jay and Tito said I would receive my things on July 1, it really meant that my things would be loaded up on their truck July 1 and that it would take 16-21 business days from July 1 for my things to arrive in CA. Jay has not communicated with us since that conversation on July 1. We slept on air beds in NJ from June 16 to June 29. Here in CA we slept on the floor from July 2nd to the 9th. We have been sleeping on air beds since July 10th. We are worried that our things may be damaged and/or missing.Desired Settlement: We want the company to call us and comunicate with us regarding the delivery date of our things. We want them to honor the final price they gave us and not increase it upon delivery.

Business

Response:

Please note, All in One Moving and Storage has thoroughly investigated this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. Our records show, the above referenced customer contacted All in One Moving & Storage on 05/18/2015 and retain her moving & storage services, for July 1st 2015. All of our binding transportation quotes provided are by our relocation representatives based on the information given by the customer.Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate. (See attached document)Our record clearly shows that due to additional services requested by the customer and rendered by ALL IN ONE MOVING & STORAGE on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their account. The total Transportation cost for the relocation was reconfigured according to their requirements at the time of pickup date. As far as the volume of the shipment concern, the estimate given prior to move day was based on 46 items in total and based on company’s inventory a total of 140 items were picked up which is 94 items more than anticipated. Due to this additional volume the cost increased significantlyIn regards to any disagreement about the price increase client never mentioned or had any issue with during or after the shipment was picked up,if anything was mentioned at that time we always give our clients the opportunity to decide whether they wanted to leave some items behind in order to stick to the original list of items giving prior to the move. Please Note that on the confirmation call from ALL IN ONE MOVING & STORAGE (Confirmation Department) one day prior to pick-up date, there was NO mention made by the customer of additions or changes to the account. Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our truck. In regards to any packing supplies used on move day the client was informed throughout the move and prior to the move about any packing materials that may be used,necessity for the usage of materials (liability issues). In addition to that the client did receive all information about the packing supplies prior to pick up and approved on the Order of Service via Electronic Signature on 05/19/2015 confirming they did read and agree to terms and conditions. (See attached)All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you . All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 21 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customer must be able and available to receive the goods starting the day after the goods were picked up.Note: we will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA(Estimated Time of Arrival) depending on our schedule.In regards to any communication with client in regards to the estimated delivery date as well as any other concerns,we have kept in touch with client and always answered any questions or concerns as well as explained the delivery process on several different conversations also referred client to the terms and conditions that they agreed to prior and on the day of the move (see attached).This shipment was delivered 07/19/15!We understand that the customer is dissatisfied that the total cost of their relocation having gone up as well as the delivery not being there on the exact day they wished for but please understand that we always try to be upfront and collect as much information from customers prior to their move date to avoid unforeseen surprises. In this case services were rendered to completion. We thank you for your assistance with this matter. We’ll await your recommendation and guidance on how to continue with this to ensure a fair resolution to all parties involved. Very Truly, Morgan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But, their company has to do a better job regarding the explanation of the delivery date. That explanation should come from the sales department. Their sales person Jay assured my wife that we would get our things by July 1. She asked Jay the date that our things should be picked up in order for the delivery date to fall on July 1. He said June 16 would be a good date. It's true we received our things July 19, 18 days after the promised date! If customer service is paramount to this company they should clean up their act and be more honest. We probably would have still chosen them to deliver our things if they told us honestly that our things would take a month to be delivered. It would have given us the chance to prepare for 1 month of not having any furniture. Instead, Jay lied about the delivery date to get us to commit to them. I understand that it's a very competitive business but to lie in order to get a customer to commit and then say that customer service is important is arrogant and irresponsible.

Review: Please note that this moving company quoted me $5299.88. I made sure it was a binding estimate – not to exceed. Contract says it is binding and can’t be raised if you have an on-site estimate. I not only had an onsite estimate I asked several times if they could raise that during pick-up and was told only if I added supplies. Funny thing is I actually had less stuff at pick-up then I had when the on-site estimator came out because I donated like 15 bags of stuff. Somehow though day of the move after it was over they said I owed $9636.10. They claim it was because they ended up doing the move by cubic feet. If that was the case that is the estimator’s fault. You can’t almost double a BINDING estimate. I had no choice but to sign the papers they gave me though and pay the charge because they had my stuff on a truck and I had to vacate my apartment that night. They even made me sign something saying I wouldn’t dispute that charge. It’s not worth the paper it’s written on though because they obviously have you sign that document because they knew it was disputable.

Fast forward to delivery day and almost every single piece of my furniture was ruined.

Also they had commented that my inventory increased by a certain amount and they kept ttrack of that by putting stickers on items. It’s supposed to be one sticker per item and they are numbered 1 – 150 or something. Well I noticed certain items have several stickers on them. For instance I took a photo of one mirror that had 4 stickers on them (105-108) so in their final inventory they listed that particular item four times so it appeared I had three more items than I did. That is just the one example. I have to look at other boxes to see how many times this happened.

Meanwhile I had to pay the final balance of $4,568.05 in cash and I have a receipt showing that.

All in all this move was atrocious and with the damage they caused to my furniture it is going to cost me a fortune.Desired Settlement: I want the $4568.05 I put on my credit card credited and I want the amount of damage done to my furniture credited.

Business

Response:

Faxed information needed !

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business's response just says "Faxed Information." That is not a resolution of any kind. I don't even know what they mean. Do they want the Revdex.com to fax them info? Are they saying they faxed the Revdex.com info? Not sure, but one thing is clear they haven't contacted me at all to resolve this.

Regards,

Business

Response:

We do apologize for the misunderstanding . Our response for this case was faxed to the Revdex.com directly on 08/12/2015 . . We did call and confirmed with [redacted] that fax was received and the Revdex.com will upload it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business's response is full of lies. They say their estimate was based "on the information given by customer." As you can see from the email exchange below their worker (who has since been fired) Sam came to our home and did an in home estimate. As you will see from the attached estimate from them if an on site estimate was done the price can't go up.Also they mentioned I didn't file a claim for the damage where they offer 60-cents a pound. I did file a claim so that's another lie by them. After filing the initial claim though they want an obscene amount of paperwork and to be honest my biggest complaint here isn't about 60-cents a pound this is about an illegal double charge. That has nothing to do with the severe damage they caused my furniture. That is an entirely different story of which I will take them to court for if I have to. They didn't damage my furniture from normal wear and tear, they did it out of negligent behavior. I will not accept 60-cents a pound for the damage. Again though the real place here where they just flat out extorted money was in giving me a price that was binding and then doubling that AFTER things were on their truck. Also they say I didn't complain after getting the "new" price. Flat out lie. I did complain and was told my only option was for them to take my things off the truck and leave them on a ** street. I don't think any person would consider that a real option. Sure leave my 1-year-old's crib and all our precious possessions on a street. NO PERSON in the world want to do that. They offered me NO other option.These people are crooks and should not have certification by the Revdex.com. Other people need to know that this is the worst moving company in the world.

Regards,

Business

Response:

We apologize our response to this complaint did not satisfy [redacted], however our response remains factual and consistent. Miss [redacted] is correct that she did receive a binding estimate, based on 136 items. However, at the time of the pick-up on 6/26/15 there were 226 items, an additional 90 items then what was shown to Sam on 4/23/15, when the visual was provided. In the Order for Service that Miss [redacted] electronically signed, under the section entitled "Understanding Your Quote" The last sentence of the first paragraph states, "The price is subject to increase if the inventory increases at the pick up time due to additional/weight taken up in the truck." Having read and electronically signed this document which clearly states that additional items will increase the price, we cannot continue to respond to accusations of illegal charges. Our charges are clearly outlined and having received and signed this document prior to the move date, Miss [redacted] was aware of our terms and conditions in regards to her estimate. We will offer Miss [redacted] $150.00 in good faith to resolve this issue, this is will be the only compensation we offer, as the charges were merited. As Miss [redacted] has indicated, she is not concerned with the issue of damages as far as this complaint is concerned. She does however still have the option to complete the claims process should she want to.Sincerely,Morgan N

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This company continues to twist the truth. I did not magically add any items to my move. The reality is their on-scene estimator (who is no longer with the company) came in and viewed everything I had to move and gave me a BINDING estimate based on that. In reality I had less things on the day of the move because we had donated lots to charity. This is clearly a case of bait and switch. They bait you with a low quote and then double your move price after they put your things on a truck. All I want is to make sure no one else uses this company and falls for this scam.

Regards,

Review: I requested a quote from All in One Moving and Storage and I "estimated" the amount of my boxes too low. When I realized after packing that I had more, I explained it to them, but they only said they had the room on the truck, not how much more it would be. When the movers showed up they did a walk through, but didn't ONCE tell me that my bill would now be triple!! They also "retaped" everything, even though I had it ALL taped and labled. I wasn't told about that additional cost until after they did it! After they left and I paid triple the amount to just store it, I called and spoke to someone in customer service. When I asked the price to ship it to Texas, again they wanted another few thousand dollars on top of my original payment. When I said to just send it back to PA from NJ, they STILL wanted thousands of dollars, which I could not for the life of me understand since the "estimate" was for shipping it 1600 miles and now I just want them to return it to the original city, which was a hundred miles or so at best. When all was said and done it was cheaper to send it to me in Texas than returning it to PA! The "movers" who were NOT All in ONE, quoted a time they would be here in the afternoon, but showed up at night to my chosen storage facility. It was dark and there was not enough light to see anything, but I figured they were on a tight schedule and needed to deliver it. I couldn't see they boxes clearly until the next day, but they stacked them all on top of each other no matter what the weight. Most, if not all of my new Rubbermaid storage containers were smashed as are some boxes (I have only started going through the stuff) So far I have found 3 boxes that I opened that my keepsakes marked "fragile" were ruined and in pieces!! I am beyond devasted as I have moved these things numerous times over the years and they were fine. Some of the boxes that I have encountered are upside down, and I think they were put on the truck this way.Desired Settlement: I am beyond devasted as I have many boxes to go through and have no idea what I am going to encounter along the way. To just start unpacking, and see this blatant disregard for anothers property after I paid thousand of dollars, I can only imagine what's in store for me. I would LIKE to see them reimburse me for all the damged property that I have encourntered with more to come as I have moved boxes that I can tell something is broken in it, not to count all the rubbermaid storage boxes that are crushed. I can even show the pictures if it is requred. I am heartbroken that I chose a "professional" with Revdex.com on their website, only to see that I was misled and robbed.

Business

Response:

We apologize some of [redacted] items were damaged, items might have not been properly packed causing movement within the boxes. Once she has gone through all her belongings and has documented all damaged, she can absolutely file a claim and will receive compensation based on the liability coverage provided.

Review: I had hired All In One Moving Stor for my local move from a Townhouse at [redacted], NJ to a single family house (5 mile distance) at [redacted], NJ. Full disclosure of all items were made. Proof is in the contract and estimate given by the marketing person [redacted] from the company. 3 person moving team was promised and a quotation of $700 given after complete review of all items.

We did not move anything other than disclosed items but eventually I had to pay $2300 to get my items unloaded and unpacked.

Why ?

First they sent 2 experienced crew instead of 3. The 3rd person was the driver of the truck who was just filling in and walking around complaining and smoking. Even the crew leader acknowledged this.

Second, they packed every piece of furniture in 3 layers - shrink wrap then blanket and then tape rolls. This added extra hours and huge packing cost. When I complained they said it was company policy though no such thing was mentioned in contract

When I tried to contact office no one responds. When I send emails with complaint no one responds.

The company does unfair business practice and simply robs customers .. extra packing materials, adding move time by extra and un-necessary packing, broken promises, no customer service or complaint redressal.

The marketing guy used to call every day before getting the job and since move day he is no longer reachable.

I have copies of all invoices and correspondence with this moving company. I have moved 6 times in the USA and never have I faced such an experience.

Select this mover at your risk .. as you will surely be overcharged !! and go through a nightmare of a move

Note - even with all this packing my dining table was damaged.Desired Settlement: The move should have taken 8 hrs with 3 proper crew and necessary packing with blankets (as all my previous movers had done)

The extra hours and additional packing materials amounting to $900 should be refunded as I was cheated by their unfair business practice

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] September 3, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat All In One Moving and Storage ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportive Documentsto your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure to presentcopies of any moving documents that may include written notations of damages,loss or and delays that were made by you at time of delivery (be sure to highlightsuch notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Legal – All In One Moving and Storage.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It is just an eye wash and they have showed no proof of even an attempt to address my concerns to the least.All calls and emails to them (All In One Moving and Storage) have been un-answered.The customer representative do not pick up phone calls on the day of move when I was in distress and later (ironically, before the order he used to call me daily !! )Complaints to [redacted] have been acknowledged (dated Jul 05, 2014) but no response till date (even after 60 days) As requested, please find with this email the following documents - 1) My email complaint dated Jul03, 2014 (day after move) This email also contains the COMPLETE INVENTORY list that I had disclosed (pls see last page) File name : Email_Complaint_To_AllInOneMovingStorage.pdf2) My complaint with [redacted] and their acknowledgementFile name : [redacted]Complaint.pdf3) Bill/ Invoice from All In One Moving and Storage File name : AllInOneMovers-Bill-p1.pdf & AllInOneMovers-Bill-p2.pdfKindly acknowledge receipt and process my complaint. Other customers should be aware of this malpractice by this Company.I request a refund from this Moving company for the overcharge on account of following - a) not sending full 3 member crew as promised (one person was a driver who did not work) b) extra packing policy of the company costed me HUGE packing costs and over 5 hours of extra time. My complaint was not heeded as the crew lead said this was their policy.They packed every furniture 3 times (with shrink tape, blanket, tape rolls)

Regards,

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] September 15, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information inorder for us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. Due to the customer’sapparent inability and failure to comply with our basic validation process, wewere unable to formally investigate this matter. Sequentially unable to offer asuitable resolution. However, wetruly value our customers and take any complaints very seriously. In the futureshould the customer ultimately decide to comply and provide the previouslyrequested basic, necessary and required documents to validate a transactionwith the company, we will thoroughly investigate their claims immediately, in hopesof seeking resolution. In order tomaintain our high level of customer satisfaction, All In One Moving and Storage is willing to compensate you $50.00in good faith for any inconvenience that may have occurred during the processof your move. Upon your signatureand return of this letter, a settlement check will be forwarded to you at theaddress above. Kindly acceptour apologies for any inconvenience and we wish you the best in your newlocation! Very Truly, Customer Service Dept.

Amazing job. Very courteous friendly guys. They stayed late to help us out. Very caring and stress free. I hate moving but they made it easy.

Review: I was moving from PA to NJ on the 1st of June. I had called quite a bit in advance for estimates, so my estimated number of boxes was on the low side. I called the office the Friday before the move to inform them of the difference. I was concerned that the truck might not be large enough. I was told that it would not be a problem since the truck was large enough for twice the original estimate. Apparently he never advised anyone of my call and they put a load from their warehouse on the truck prior to reaching me. Once the truck was completely packed, there were still two chairs and a table left to go on the truck. The driver called the office and was told to leave them since I was over my estimated cubic feet.

I called the office the next day and was told that they would pick up the items the next time they had a truck in area I had moved from. Subsequently, they advised me that they would be picking up the chairs on Saturday, June 6. Saturday came and went and no chairs. I called again on Monday and I was advised that they could not fit them on the truck this time either. After much back and forth, they said they would pick up the chairs on Wednesday, June 10 and I said that was fine. What they did not say was that they were bringing them back to the warehouse not delivering them to me. Now I'm told that they will deliver the next time they are in my area. The warehouse is only 50 miles away from me. I offered to have someone pick them up if they would cover the cost. I gave them a deadline of two weeks before I filed complaints and poor reviews.

I did all that I was supposed to do, I advised them of the additional items as well as paying more than the original quote, which I had no problem with. After paying out almost $1,400.00 I do not have my chairs and table that will cost me from $500-700 to replace.Desired Settlement: I wish to have my possessions delivered immediately or paid to replace them. Replacement cost from $500-700.

Consumer

Response:

Hi,

Review: I chose All I one moving entirely on its A+ rating with Revdex.com. Customer service was efficient but the estimate on our move from NY

to Nevada cost twice the amount quoted. We had a large quantity to ship therefore once the actual inventory was assessed we

agreed to the doubled price. Inventory arrived earlier than agreed and we now realize why! The first box removed from the truck had my huge floor standing vase in pieces. U you could hear the pieces rattling in the box.Over the course of several days we have found numerous pieces of china. crystal glasses,picture frames shattered. The movers must have Played Touch Football with our belongings, because they definitely DID NOT handle our merchandise with care. We contacted he company and was briskly referred to a site for moving claims on the net. We were never given any instructions or further information. After contacting the number from the net we have been told we need pictures to validate our claim. The amount of merchandise that was damaged would have been a huge pile of ruble to keep and .photograph.plus we got no prior instructions to do this.We

expect some type of acknowlegement or compensation regarding this matterDesired Settlement: Some type of compensation for the mishandling and destruction of our merchandise

Business

Response:

Company Respond to Revdex.com Case # [redacted]s

November 22, 2013

Revdex.com.

1262 Whitehorse Hamilton Square Road,

Building A, Suite 202

Hamilton, NJ 08690

Phone: (609) 588-0808

Fax: (609) 588-0546

Email: [email protected]

Re: Revdex.com CASE ID #: [redacted]

Dear Revdex.com.,

Please note that All in One Moving is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

We request that [redacted] submit copies

of the contracts she received from the company she had transactions with to

determine the company he is attempting to file his complaint against.

We urge [redacted]

to submit additional information as soon as possible so that we may address her

issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

this was the worst experience in moving I have ever experience. I gave them a pick up date to get my belongings out of my storage unit and start delivery(long distance). 3 days later I called to see where they were on the route and was told my things had not left because they were waiting for me to give them a date!, which I had already given them on day of pick up from storage. My things arrived a week later, after being given 3 different time frames for delivery, they arrived at 8:45 pm, almost 3 hrs after the time frame that was given. truck drivers were inexperienced in driving a tractor trailer they could not get the truck into my complex, which after giving one of the drivers a tour to see if the truck would fit, and he agreed, they couldn't do it. they wanted to charge me to get a U haul to unload their trailer to bring my things to my apt. They finally figured out how to get the truck in the next morning. some things were missing, furniture was damaged. And to think I got them from [redacted] and they had a B+ rating from Revdex.com.