All In The Family Moving and Storage NE Incorporated

Dear consumer, As a company, we strive to assure satisfaction during the relocation processWe regret the experience you noted above and apologize sincerelyThe delay of pick was not in our control due to traffic and we tried our best to make it in the estimated time of arrival windowAs for you pick up concerns, we quoted you on the additional cubes additional for a total of $however, we didn’t realize you had additional goods in the garageAt that point, we advised for the additional inventory would cost more to transportYou decided to have us deliver what we had already picked upWe were willing to deliver your goods but requested payment from your balance in which you then opted to pick up your goods from storageOur customer service department did not have access to the exact? location of your good in storage but sent an email to dispatch to recover that informationOnce received, you were notified and scheduled for pick up at storageAll in the family apologizes for any inconvenience and did not request the $balance of your move being that you chose to pick up your goods by selfThanks, Management Tell us why here

Dear consumer, Prior to the moves loading the truck, your party was advised the price would increase due to the visual estimate given in which was agreed to proceedOur movers took what they were able to load? from the inventory including your larger items of the armoire, freezers, dressers and all other items however, the items not on inventory which you stated refrigerator and stereo were also additionalPer our billing, $was not charged to any credit cards nor providedThe only payment made to the company in the amount of $6540.83, was stopped and reject which at this point we do not have monies toward the services providedAll in the family apologizes for any unexpected increases due to the excessive space and items pertaining to your move however, we are working on solving this situationOur customer service calls are monitored and recorded and the conversations have been quite pleasant with the primary holder on the accountCustomer service spoke with shipper on 12/7/and are working on coordinating paymentWe appreciate your concerns on half of your famlily and are handling this with the primary holder professionally and accordingly? Thanks,Management

Dear consumer, All in the family moving and storage would like to express regret for your increases We strive to assure accuracy on estimates conducted over the phoneBased on the inventory provided our system calculation the average standard measurements for the specified piece of furniturePer the contract, because a visual estimate was not performed and without ability to measure physically, the price is subjected to increase or decreaseAll in the family came out to load and conduct your move based on the reserved amount of space and inventoryThe number of pieces initially given totaled piecesThe closing of the load totaled piecesThis can mean either your goods were not standard size or certain items were left of inventoryAlso, when packing the truck, fragile or bulky items that we cannot stack on top of each other to minimize the space can increase your cubic footageSome items we cannot risk to place on top of each other and must prevent damaging any goods that will be our responsibility if brokenIf indeed the movers spoke in that manner and presented themselves as unprofessional, All in the family will be sure to handle this internally so it will not happen againWe apologize again for any issues you encountered and wish the best for you in your new home Management

Dear consumer, ? Unfortunately,? I am not able to locate your account in the system, however we are looking into this issue as to why you weren't refunded and if refund is due, we will be sure to comply with returning your funds.? Thanks, ? Management

April 18, To Whom It may Concern: I went on line and filled out a complaint In reference to the moving company All In the Family Moving and Storage I have enclosed all the correspondence that goes along with the complaint I emailed to you today Please let me know if anything else is needed Complaint was filled out on Your site Thank you,

Dear consumer, All in the family apologizes for your frustration during your moveOur intentions were to deliver your goods in the time frame provided however, we had issues with your form of paymentAt the time of pick up you provided movers with a payment in the form of a checkOur billing department received and deposited the check which then charged back due to stop payment you conductedPlease understand, at this point it froze the delivery process because technically we did not have a payment from you but rendered servicesWe apologize for any delays however, we had to wait for the wire transfer you conducted for the correct amount due from pick upOnce we received payment clear in the account we could continue with delivery protocol in which we didAll in the family was in communication with until 9/17/per notes, your number was not accepting callsWe apologize if you had any problems with getting through to a representative however, ###-###-#### is a working number and the only number you need to get assistance Best wishes in your new homeManagement

Dear consumer, Unfortunately, I am not able to locate your account in the system, however we are looking into this issue as to why you weren't refunded and if refund is due, we will be sure to comply with returning your fundsThanks, Management

All in the family regrets that experience you’ve stated in this complaintWe apologize for the delay due to traffic and appreciate the fact that you understand things like this do happenWe are glad to still have made it on the contracted pick up dayYour pick up window was 12/5-12/6/16, We assumed you were picked up on the first day of the window but was informed it would be the 2nd dayThe movers are instructed and trained to pack the goods as carefully and secure as possibleIf certain items need to be broken down or remain as one to prevent breaking or damaging items then that’s what is conductedOptions were presented in which we can either load at the estimate, or if everything needed to go, you would be charged for the additional cubic footage in which you agreed to these chargesThe additional monies were to cover the additional cubic feet, however if you did not want to pay for those additional items we would not be able to transport themOur movers pack the truck as tight as possible without putting your personal belongings in? jeopardy of damageSome items may not be able to be stacked to minimize the space or may have been bulky items that took up excessive space then anticipatedThe verbiage in the contract pertaining to additional fees expresses if the customers destination cannot accommodate a tractor trailer, the customer will be charged a shuttle fee at a minimum of $or $per cubeWe apologize for any unexpected charges in which were not expected or incurred intentionally and would like you to file a claim for any damages on movingclaims.net

Dear consumer, All in the family moving and storage apologizes for any anger this move has caused youWe strive to assure all moves are conducted accurately and efficientlyWhen movers are performing the move, at time they do have to be cautious and careful as to how they handle and load the truckWe apologize if this was time consuming or caused an inconvenience to your personal scheduleYour statement concerning a mover taking a nap has been forwarded to upper management to investigateThe inventory provided reserved enough space for the measured amount of volumeThis was an estimate based off the standard measurements for provided pieces of furnitureOur movers visually estimated and discovered additional items which caused the volume to increase resulting in a price increase as wellPer documents that were signed you agreed to these charges and allowed us to continue conducting the moveThe number of pieces originally contract totals however, you had and majority were bulky itemsOur delivery process begins for the first available requested delivery date you decided which was November 20th, Dispatch planned to coordinate your delivery however, you then stopped/charged back paymentAt this point please understand, we have rendered services and technically did not receive a payment for these servicesThis then put a hold on delivery, as contract does state 70% is due at pick upCustomer service spoke with you regarding these concerns and per notes, it was stated you were awaiting loan and funds to pay for the move and would get with us as soon as that was taken care of We apologize if you feel any demand or pressure, however All in the family is imply requesting you to make payment for services provided and follow contracted guidelines as we will do the sameWe would like to be in contact to help figure this situation out so we can indeed ship your household goods being that we understand how important your belongings are Thanks Management Tell us why here

Dear consumer, All in the family apologizes for the delay in your pick upAt times, traffic or unexpected delays on the prior move can set back schedule and we apologize if caused any inconvenienceAs we were still in the contracted pick up dates, if cancellation was selected, a charge would be applied due to the truck being routed and designated for your moveThe delivery window in place is to allow dispatch time to coordinate the schedule and tripsAll in the family does not guarantee delivery unless guaranteed delivery services is charged at the time of reservationPer notes, you called originally on the 19th of December, your truck was already assigned and in transit due to your contract stating the 8th of December as your first available delivery dateWe were glad to be able to arrange delivery for you and have someone there to allow access to your homeBest wishesManagement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: this response by the company in no form states that I? will be compensated for the extreme lack of respect and professionalism that was given to us by their employees along with the lack of service that we paid a refundable disposition forThe company is refusing to refund my deposit of $that I was told by the company was a refundable deposit if either party decide to breach the contract at any time.? Regards,? [redacted] ?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Their statements are untrueThe items were packed poorly, leaving much space, as shown in photosTheir materials took up my space, as shown in photosThe movers were careless and rude and knew they could have packed things better to leave more space, but refused to do soMy items were held hostage at both pickup and delivery! I gave numerous space saving suggestions which no one followedAlso, these additional charges were not explained in paperwork or by email or word of mouth from anyone at your company until pickup, when I was forced to go along with it by your rude employeesMy inventory was spot on and I was bait and switched and my items were held hostage for additional money at both pickup and deliveryAt no point during this entire situation was unable to reach anyone at your company to try to resolve this matterI would like my additional charges refunded and my original agreed upon amount to be the full charge for the move Regards, [redacted] ***

Dear consumer, All in the family strives to meet all shippers expectationsUnfortunately, due to a mechanical issue we were unable to accommodate your dates in which we regret not being able to service your moveAs a company, before having to reschedule a move, we try all obstacles to be able to complete pick however, we weren't able to take care of this issue in time for your planned departureOur apologies for any disappointment or inconvenienceManagement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The company All in the Family is not addressing the fact that the estimate tripled AFTER they loaded their truckAlso they left many,many items at the house including our refrigerator and stereo and when asked about it we were told they could come back but " it will cost you"The tip of $was taken a couple days after pick up and since we still don't have belongings before deliveryI've tried to speak to customer service about this but she rudely yells and curses even when trying to explain that my mother's heart medication is in the storage facility with everything elseI just don't understand why the charge went from a little under $4,to over $9,after the inventory was explained during the estimate and many items weren't even taken We really need a resolution to this as soon as possible I feel they are taking advantage of us Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: Their statements are untrueThe items were packed poorly, leaving much space, as shown in photosTheir materials took up my space, as shown in photosThe movers were careless and rude and knew they could have packed things better to leave more space, but refused to do soMy items were held hostage at both pickup and delivery! I gave numerous space saving suggestions which no one followedAlso, these additional charges were not explained in paperwork or by email or word of mouth from anyone at your company until pickup, when I was forced to go along with it by your rude employeesMy inventory was spot on and I was bait and switched and my items were held hostage for additional money at both pickup and deliveryAt no point during this entire situation was unable to reach anyone at your company to try to resolve this matterI would like my additional charges refunded and my original agreed upon amount to be the full charge for the move Regards, [redacted] ***

Dear consumer, All in the family moving and storage strives to meet customer satisfactionWe apologize for any issues you encountered during your relocationAlthough you were picked up on September 16th, you were not ready to receive shipment until a week laterAt that point, for your household goods safety, we cannot keep your goods on the truck being that you were not a direct deliveryOur dispatch department coordinates all loads routing towards your area, within the same delivery window time frame, to send a truck outPer the contract you signed, you acknowledged that you understood delivery protocol and proceduresIf there was any miscomputation, All in the family moving and storages apologizes as we know moving across state can be stressful We will provide you with the claims department information so you can file a claim for any out pocket expenses made due to your impression of early delivery Thanks, Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: The company All in the Family is not addressing the fact that the estimate tripled AFTER they loaded their truckAlso they left many,many items at the house including our refrigerator and stereo and when asked about it we were told they could come back but " it will cost you"The tip of $was taken a couple days after pick up and since we still don't have belongings before deliveryI've tried to speak to customer service about this but she rudely yells and curses even when trying to explain that my mother's heart medication is in the storage facility with everything elseI just don't understand why the charge went from a little under $4,to over $9,after the inventory was explained during the estimate and many items weren't even taken? We really need a resolution to this as soon as possible I feel they are taking advantage of us Regards, [redacted]

Dear consumer, We apologize sincerely for any complications during your moveOriginally when you reserved your move with All in the Family moving and storage, the dates in place for pick up were 11/18-11/19/Dispatch set the schedule to accommodate these datesOn 11/4/2016,
Bill received an email for you stating the following“ Hi Bill, Can we move up our move date to the morning of November 16? Thanks! “ Please understand, this was your request in which we accommodated and arrived on 11/16/We apologize for any inconvenience however; our intentions were to satisfy your moving needs as requestedYour price increase triggered from the additional inventory, bulky items and additional space utilizedThis was unexpected on both parties and All in the family can understand the disappointment not intended. Per notes, when our sales manager advised the price would increase due to additional items, you did agree with her and signed the paperwork for us to transport your jobOur delivery window indeed is 3-business days for all deliveries unless guaranteed delivery service is paid forOur movers delivered your goods within that time frame and apologize for any delaysAll in the family moving and storage will review this matter regarding compensation Thanks, Management Tell us why here

Dear consumer, Prior to the moves loading the truck, your party was advised the price would increase due to the visual estimate given in which was agreed to proceedOur movers took what they were able to load from the inventory including your larger items of the armoire, freezers, dressers and all other items however, the items not on inventory which you stated refrigerator and stereo were also additionalPer our billing, $was not charged to any credit cards nor providedThe only payment made to the company in the amount of $6540.83, was stopped and reject which at this point we do not have monies toward the services providedAll in the family apologizes for any unexpected increases due to the excessive space and items pertaining to your move however, we are working on solving this situationOur customer service calls are monitored and recorded and the conversations have been quite pleasant with the primary holder on the accountCustomer service spoke with shipper on 12/7/and are working on coordinating paymentWe appreciate your concerns on half of your famlily and are handling this with the primary holder professionally and accordingly Thanks,Management

Dear consumer, After reading through this complain, All in the family apologizes for the frustration and inconvenience during your moveI will be reviewing this matter with the dispatch department to assure proper action is handled. Thanks management