All In The Family Moving and Storage NE Incorporated

I have several points to update? They came in a budget rental truck, after doing extensive research on line it appears budge down not make a moving truck larger than ft? A ft moving truck is only cubic feetKatherine who works for the moving company ? out of Florida,
states they had their large truck? First the guys who were moving our furniture told me the truck was not the companies, they stated they rented trucks? Katherine said their large ft truck can hold over cubic feet? According to *** and the nice gentleman at *** a ft truck is cubic feet? If you look on the contract ( where he added the cubic feet after they finished) He put ? a total of cubic feet to be accounted for? On the final estimate which they completed before they started it says the job was an estimated job and the agreed upon prices was ? ? Katherine stated on Thursday we could either come to the warehouse and pick up our stuff at no extra cost or they would deliver it for the owed, even though they did not pick up all of the furniture,? She stated I would need to put in their bank account by going to a bank of America and depositing the amount directly into their account and the driver would collect the other via cashier check upon delivery? Katherine said she would get back to me with ? the location of where my items were, first she said it might be Orlando and I said I find it hard to believe they would drive my items to Orlando and then have to pick them up and drive them back to Pensacola, it is about seven hour one way? It would cost them considerably to do that? She will not respond? I have called and emailed Katherine and she will not tell us what city our stuff is in so we could possibly pick it up? When I was first doing the estimate I know Patrick said it was stored locally several times as per a customers request they store the items for free up to a month? I had requested storage because my house will not be ready until October 8, 2016.I appreciate your assistance with this matter.*** was the license plate on the moving truck, we have a pic but, the state is blurry, we think it might be Delaware.David and George were the name of the movers, they were Russian and spoke with a heavy accent.Thoughtfully,Chantel G***

All in the family regrets that experience you’ve stated in this complaint. We apologize for the delay due to traffic and appreciate the fact that you understand things like this do happen. We are glad to still have made it on the contracted pick up day. Your pick up window was 12/5-12/6/16, We...

assumed you were picked up on the first day of the window but was informed it would be the 2nd day. The movers are instructed and trained to pack the goods as carefully and secure as possible. If certain items need to be broken down or remain as one to prevent breaking or damaging items then that’s what is conducted. Options were presented in which we can either load at the estimate, or if everything needed to go, you would be charged for the additional cubic footage in which you agreed to these charges. The additional monies were to cover the additional cubic feet, however if you did not want to pay for those additional items we would not be able to transport them. Our movers pack the truck as tight as possible without putting your personal belongings in  jeopardy of damage. Some items may not be able to be stacked to minimize the space or may have been bulky items that took up excessive space then anticipated. The verbiage in the contract pertaining to additional fees expresses if the customers destination cannot accommodate a tractor trailer, the customer will be charged a shuttle fee at a minimum of $350.00 or $1.00 per cube. We apologize for any unexpected charges in which were not expected or incurred intentionally and would like you to file a claim for any damages on movingclaims.net.

Dear consumer, All in the family apologizes for the delay in your pick up. At times, traffic or unexpected delays on the prior move can set back schedule and we apologize if caused any inconvenience. As we were still in the contracted pick up dates, if cancellation was selected, a charge would be...

applied due to the truck being routed and designated for your move. The delivery window in place is to allow dispatch time to coordinate the schedule and trips. All in the family does not guarantee delivery unless guaranteed delivery services is charged at the time of reservation. Per notes, you called originally on the 19th of December, your truck was already assigned and in transit due to your contract stating the 8th of December as your first available delivery date. We were glad to be able to arrange delivery for you and have someone there to allow access to your home. Best wishes. Management

Dear consumer, I understand that you cancelled the day before your move as stated in your complaint however, I've attached a document showing we cannot locate you in the system. I also advised that we are still researching this issue for you to come down with a solution. Please understand the cancellation policy states the refund is non refundable if you cancel less than 3 days before pick up. You emailed the day before your pick up to terminate services. Again, we are looking into this for you and appreciate your patience.   Thanks,

April 18, 2017 To Whom It may Concern:  I went on line and filled out a complaint.  In reference to the moving company.  All In the Family Moving and Storage.  I have enclosed all the correspondence that goes along with the complaint I emailed to you today.  Please let...

me know if anything else is needed.  Complaint was filled out on Your site.  Thank you,

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response. Please find attached copies of all correspondence with your representative along with scans of the check and notices.
Regards,
[redacted]

Dear consumer,  There were more items at site of pick up versus what was provided over the phone, unfortunately your items did take up more space on our truck in which you were responsible for these charges.  You understood the exceeded space and chose to continue with the move. We wish you can understand, the charges applied and fees are to cover your transporting expenses. We apologize for any inconvenience and wish you luck in your new town.   Thanks Management

Dear Revdex.com/consumer, All in the family moving and storage apologizes for your stresses or inconveniences during your relocation. If indeed our movers arrive in evening, we apologize for the delay. Please keep in mind traffic, unexpected prolonged moves prior, and weather can cause a delay in arrival...

and we do apologize. Your original quote was $1400 based on the inventory your provided however, when our movers arrived you had additional inventory in which cause your price to increase. Per dispatch, prior to the movers loading the truck, you were informed that you had more things than original inventory and that your goods were larger than standard measurements. Per notes, you agreed to this statement and advised the movers to continue with pick up. The packing also needed to protect your goods was an additional cost as per contract, packing materials are your responsibility. Please understand that once your items were brought to the warehouse, our movers re-measured your goods and noticed we under charged you. All in the family knows relocating can be quite stressful and any charges you incurred were to cover the cost to transport your cubic footage and cover labor for the workers. We would also like to apologize if you engaged in an unprofessional behavior from our customer service department. Calls are monitored and recorded daily and we will be reviewing tapes and assuring proper discipline for any misconduct performed. Thanks, Management

Dear consumer,   All in the family moving and storage would like to express regret for your increases.  We strive to assure accuracy on estimates conducted over the phone. Based on the inventory provided our system calculation the average standard measurements for the specified piece of...

furniture. Per the contract, because a visual estimate was not performed and without ability to measure physically, the price is subjected to increase or decrease. All in the family came out to load and conduct your move based on the reserved amount of space and inventory. The number of pieces initially given totaled 87 pieces. The closing of the load totaled 190 pieces. This can mean either your goods were not standard size or certain items were left of inventory. Also, when packing the truck, fragile or bulky items that we cannot stack on top of each other to minimize the space can increase your cubic footage. Some items we cannot risk to place on top of each other and must prevent damaging any goods that will be our responsibility if broken. If indeed the movers spoke in that manner and presented themselves as unprofessional, All in the family will be sure to handle this internally so it will not happen again. We apologize again for any issues you encountered and wish the best for you in your new home.   Management

I have several points to update.1.  They came in a budget rental truck, after doing extensive research on line it appears budge down not make a moving truck larger than 24 ft.  A 24 ft moving truck is only 1380 cubic feet2. Katherine who works for the moving company  out of Florida,...

states they had their large truck.  First the guys who were moving our furniture told me the truck was not the companies, they stated they rented trucks.  Katherine said their large 26 ft truck can hold over 1900 cubic feet.  According to [redacted] and the nice gentleman at [redacted] a 26 ft truck is 1611 cubic feet.  If you look on the contract ( where he added the cubic feet after they finished) He put  a total of 1944 cubic feet to be accounted for.  On the final estimate which they completed before they started it says the job was an estimated 8400.00 job and the agreed upon prices was 4400.00.  3.  Katherine stated on Thursday we could either come to the warehouse and pick up our stuff at no extra cost or they would deliver it for the 1600.00 owed, even though they did not pick up all of the furniture,.  She stated I would need to put 600.00 in their bank account by going to a bank of America and depositing the amount directly into their account and the driver would collect the other 1000 via cashier check upon delivery.  Katherine said she would get back to me with  the location of where my items were, first she said it might be Orlando and I said I find it hard to believe they would drive my items to Orlando and then have to pick them up and drive them back to Pensacola, it is about seven hour one way.  It would cost them considerably to do that.  She will not respond.  I have called and emailed Katherine and she will not tell us what city our stuff is in so we could possibly pick it up.  When I was first doing the estimate I know Patrick said it was stored locally several times as per a customers request they store the items for free up to a month.  I had requested storage because my house will not be ready until October 8, 2016.I appreciate your assistance with this matter.[redacted] was the license plate on the moving truck, we have a pic but, the state is blurry, we think it might be Delaware.David and George were the name of the movers, they were Russian and spoke with a heavy accent.Thoughtfully,Chantel G[redacted]

Dear Consumer, All in the family moving and storage apologizes for any inconvenience. We apologize for the delay in pick up due to traffic on the way to York, PA. All in the family moving had to dissemble certain goods to assure they were packed properly and securely on the truck. We do not...

disassemble goods to intentionally accumulate more space but to prevent any damage to your goods. Your cubic footage increased due to bulky item fees and additional space utilized. Per notes when you called to speak to customer service, paperwork from drivers has not been turned in therefor they were unable to discuss unknown increases or charges. We charged only for the space you used on the truck to cover expenses to transport your goods across country. We apologize the confusion on payments. Due to the price increase we requested a payment made toward your balance to reduce the amount of money due at delivery. Other moves are conducted in which money is collect and for the safety of our drivers, we try to collect a minimal amount of cash. Based on the miles we traveled to deliver your goods, the delivery window was 21 business days. You were delivered within that window however, we apologize we could’nt arrive sooner. The payment form accepted at delivery are listed in the contracted and were agreed upon at reservations. The claims department is in place to assist with filing for reimbursement for any charges you disagree with and all in the family will comply with offer. We apologize for the experience you regret and wish you the best luck in your new home. Thanks, Management

Dear consumer, All in the family strives to meet all shippers expectations. Unfortunately, due to a mechanical issue we were unable to accommodate your dates in which we regret not being able to service your move. As a company, before having to reschedule a move, we try all obstacles to be able to...

complete pick however, we weren't able to take care of this issue in time for your planned departure. Our apologies for any disappointment or inconvenience. Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Their statements are untrue. The items were packed poorly, leaving much space, as shown in photos. Their materials took up my space, as shown in photos. The movers were careless and rude and knew they could have packed things better to leave more space, but refused to do so. My items were held hostage at both pickup and delivery! I gave numerous space saving suggestions which no one followed. Also, these additional charges were not explained in paperwork or by email or word of mouth from anyone at your company until pickup, when I was forced to go along with it by your rude employees. My inventory was spot on and I was bait and switched and my items were held hostage for additional money at both pickup and delivery. At no point during this entire situation was unable to reach anyone at your company to try to resolve this matter. I would like my additional charges refunded and my original agreed upon amount to be the full charge for the move.
Regards,
[redacted]

See Attached:

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: this response by the company in no form states that I will be compensated for the extreme lack of respect and professionalism that was given to us by their employees along with the lack of service that we paid a refundable disposition for. The company is refusing to refund my deposit of $651 that I was told by the company was a refundable deposit if either party decide to breach the contract at any time. Regards, [redacted]

Dear consumer,
All in the family moving and storage strives
to meet customer satisfaction. We apologize for any issues you encountered
during your relocation. Although you were picked up on September 16th,
you were not ready to receive shipment until a week later. At that point, for
your...

household goods safety, we cannot keep your goods on the truck being that
you were not a direct delivery. Our dispatch department coordinates all loads
routing towards your area, within the same delivery window time frame, to send
a truck out. Per the contract you signed, you acknowledged that you understood
delivery protocol and procedures. If there was any miscomputation, All in the family
moving and storages apologizes as we know moving across state can be stressful.
We will provide you with the claims department information so you can file a
claim for any out pocket expenses made due to your impression of early
delivery.
Thanks,
Management

Dear consumer,All in the family moving and storage apologizes for any inconvenience during your move. We never misplaced your goods nor were unable to locate them. Your goods were placed in storage until a schedule was coordinated to ship out your goods when you requested going out to your...

area. Per notes, customer service spoke to you on 10/6, 10/8, 10/12, 10/16 to reiterate our delivery process and window in place for transit. At this point you have been delivered but we do apologize for any disappointment caused.Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The company All in the Family is not addressing the fact that the estimate tripled AFTER they loaded their truck. Also they left many,many items at the house including our refrigerator and stereo and when asked about it we were told they could come back but " it will cost you". The tip of $900 was taken a couple days after pick up and since we still don't have belongings before delivery. I've tried to speak to customer service about this but she rudely yells and curses even when trying to explain that my mother's heart medication is in the storage facility with everything else. I just don't understand why the charge went from a little under $4,000 to over $9,000 after the inventory was explained during the estimate and many items weren't even taken.  We really need a resolution to this as soon as possible I feel they are taking advantage of us.
Regards,
[redacted]

Dear consumer, All in the family apologizes for any unexpected increases to your bill. We understanding your move may have been stressful and as a company we try to make the process as smooth as possible. We apologize for the late pick up  however this was agreed to verbally with the...

thought in mind of the amount of space reserved and the inventory provided we were confident to conduct this move quickly. All in the family did not intend to cause any inconvenience. The additional cubic footage and the reason for the dramatic increase was based off the amount of pieces we loaded.  When you were originally quoted, the inventory provided totaled 71 pieces. The movers arrived and loaded the truck with a total of 181 pieces on inventory. Depending on the sensitivity of certain items, they cannot be stacked on top of one another or shrink wrapped to minimize the space. Unfortunately the amount of pieces for your move tripled in which cause a price increase and we do apologize.We will be reviewing your account to assure all measurement are again accurate and look forward to completing this move shortly.  Thanks, Tell us why here...

Dear consumer, All in the family moving and storage apologizes for any anger this move has caused you. We strive to assure all moves are conducted accurately and efficiently. When movers are performing the move, at time they do have to be cautious and careful as to how they handle and load the...

truck. We apologize if this was time consuming or caused an inconvenience to your personal schedule. Your statement concerning a mover taking a nap has been forwarded to upper management to investigate. The inventory provided reserved enough space for the measured amount of volume. This was an estimate based off the standard measurements for provided pieces of furniture. Our movers visually estimated and discovered additional items which caused the volume to increase resulting in a price increase as well. Per documents that were signed you agreed to these charges and allowed us to continue conducting the move. The number of pieces originally contract totals 149 however, you had 200 and majority were bulky items. Our delivery process begins for the first available requested delivery date you decided which was November 20th, 216.  Dispatch planned to coordinate your delivery however, you then stopped/charged back payment. At this point please understand, we have rendered services and technically did not receive a payment for these services. This then put a hold on delivery, as contract does state 70% is due at pick up. Customer service spoke with you regarding these concerns and per notes, it was stated you were awaiting loan and funds to pay for the move and would get with us as soon as that was taken care of.  We apologize if you feel any demand or pressure, however All in the family is imply requesting you to make payment for services provided and follow contracted guidelines as we will do the same. We would like to be in contact to help figure this situation out so we can indeed ship your household goods being that we understand how important your belongings are.   Thanks Management Tell us why here...