All In The Family Moving and Storage NE Incorporated

Dear consumer, All in the family apologizes for your frustration during your moveOur intentions were to deliver your goods in the time frame provided however, we had issues with your form of paymentAt the time of pick up you provided movers with a payment in the form of a checkOur billing
department received and deposited the check which then charged back due to stop payment you conductedPlease understand, at this point it froze the delivery process because technically we did not have a payment from you but rendered servicesWe apologize for any delays however, we had to wait for the wire transfer you conducted for the correct amount due from pick upOnce we received payment clear in the account we could continue with delivery protocol in which we didAll in the family was in communication with until 9/17/per notes, your number was not accepting callsWe apologize if you had any problems with getting through to a representative however, ###-###-#### is a working number and the only number you need to get assistanceBest wishes in your new homeManagement

Dear consumer, All in the family apologizes for the delay in your pick upAt times, traffic or unexpected delays on the prior move can set back schedule and we apologize if caused any inconvenienceAs we were still in the contracted pick up dates, if cancellation was selected, a charge would be
applied due to the truck being routed and designated for your moveThe delivery window in place is to allow dispatch time to coordinate the schedule and tripsAll in the family does not guarantee delivery unless guaranteed delivery services is charged at the time of reservationPer notes, you called originally on the 19th of December, your truck was already assigned and in transit due to your contract stating the 8th of December as your first available delivery dateWe were glad to be able to arrange delivery for you and have someone there to allow access to your homeBest wishes Management

Dear consumer, Prior to the moves loading the truck, your party was advised the price would increase due to the visual estimate given in which was agreed to proceedOur movers took what they were able to load from the inventory including your larger items of the armoire, freezers, dressers and all other items however, the items not on inventory which you stated refrigerator and stereo were also additionalPer our billing, $was not charged to any credit cards nor providedThe only payment made to the company in the amount of $6540.83, was stopped and reject which at this point we do not have monies toward the services providedAll in the family apologizes for any unexpected increases due to the excessive space and items pertaining to your move however, we are working on solving this situationOur customer service calls are monitored and recorded and the conversations have been quite pleasant with the primary holder on the accountCustomer service spoke with shipper on 12/7/and are working on coordinating paymentWe appreciate your concerns on half of your famlily and are handling this with the primary holder professionally and accordingly Thanks,Management

Dear consumer, All in the family apologizes for your frustration during your moveOur intentions were to deliver your goods in the time frame provided however, we had issues with your form of paymentAt the time of pick up you provided movers with a payment in the form of a checkOur billing
department received and deposited the check which then charged back due to stop payment you conductedPlease understand, at this point it froze the delivery process because technically we did not have a payment from you but rendered servicesWe apologize for any delays however, we had to wait for the wire transfer you conducted for the correct amount due from pick upOnce we received payment clear in the account we could continue with delivery protocol in which we didAll in the family was in communication with until 9/17/per notes, your number was not accepting callsWe apologize if you had any problems with getting through to a representative however, ###-###-#### is a working number and the only number you need to get assistance Best wishes in your new homeManagement

All in the family regrets that experience you’ve stated in this complaintWe apologize for the delay due to traffic and appreciate the fact that you understand things like this do happenWe are glad to still have made it on the contracted pick up dayYour pick up window was 12/5-12/6/16, We
assumed you were picked up on the first day of the window but was informed it would be the 2nd dayThe movers are instructed and trained to pack the goods as carefully and secure as possibleIf certain items need to be broken down or remain as one to prevent breaking or damaging items then that’s what is conductedOptions were presented in which we can either load at the estimate, or if everything needed to go, you would be charged for the additional cubic footage in which you agreed to these chargesThe additional monies were to cover the additional cubic feet, however if you did not want to pay for those additional items we would not be able to transport themOur movers pack the truck as tight as possible without putting your personal belongings in jeopardy of damageSome items may not be able to be stacked to minimize the space or may have been bulky items that took up excessive space then anticipatedThe verbiage in the contract pertaining to additional fees expresses if the customers destination cannot accommodate a tractor trailer, the customer will be charged a shuttle fee at a minimum of $or $per cubeWe apologize for any unexpected charges in which were not expected or incurred intentionally and would like you to file a claim for any damages on movingclaims.net

Dear consumer, All in the family moving and storage would like to express regret for your increases. We strive to assure accuracy on estimates conducted over the phoneBased on the inventory provided our system calculation the average standard measurements for the specified piece of
furniturePer the contract, because a visual estimate was not performed and without ability to measure physically, the price is subjected to increase or decreaseAll in the family came out to load and conduct your move based on the reserved amount of space and inventoryThe number of pieces initially given totaled piecesThe closing of the load totaled piecesThis can mean either your goods were not standard size or certain items were left of inventoryAlso, when packing the truck, fragile or bulky items that we cannot stack on top of each other to minimize the space can increase your cubic footageSome items we cannot risk to place on top of each other and must prevent damaging any goods that will be our responsibility if brokenIf indeed the movers spoke in that manner and presented themselves as unprofessional, All in the family will be sure to handle this internally so it will not happen againWe apologize again for any issues you encountered and wish the best for you in your new home Management

Dear consumer, After reading through this complain, All in the family apologizes for the frustration and inconvenience during your moveI will be reviewing this matter with the dispatch department to assure proper action is handled. Thanks management

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by All In The Family Moving and Storage NE
Incorporated regarding complaint ID ***
Regards,
*** ***

April 18, 2017 To Whom It may Concern: I went on line and filled out a complaint. In reference to the moving company. All In the Family Moving and Storage. I have enclosed all the correspondence that goes along with the complaint I emailed to you today. Please let
me know if anything else is needed. Complaint was filled out on Your site. Thank you,

Dear consumer, We appreciate the opportunity given to service your relocationWe apologize for any inconvenience you experienced throughout your move Any additional charges you came across were due to services that weren’t accounted for at the time of reservationsThe stairs in this case
was one of themPer the contract we can provided one flight free (steps), any additional steps thereafter are your responsibilityUnfortunately, the labor of carrying goods up and down an excessive number of steps can be difficult and enervating which is why we have the charge in place Per notes, when you called in on 9/regarding your delivery, you were informed on the delivery window in the contract. The portion of the delivery window is listed below per contractDELIVERY SERVICES: All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to business days per customer’s first available delivery date (Ready Date)Unless noted on this Estimate Cost For Service, customer must be able and available to receive the goods starting the day after the goods were picked upAny changes made by customer to their Ready Date may result in additional storage feesThe charge for storage handling is $per cubic foot per storage entry, the charge for storage rent is $per cubic foot per month, after 1st month, and $1.00/cf after the 2nd monthAll estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before youNote: We will not discount any account due to any delays listed aboveDelivery ETA Schedule: 0-miles: 0-business days501-miles: 1-business days1001-miles: 2-business days1501-miles: 5-business days2001-miles: 7-business days* This delivery schedule is NOT A GUARANTEEAgain, apologize for the delay to your expectation however, we did arrive in your contracted windowThe missing item you claim to be a television, we have directed you to our claims department to file for reimbursement and currently researching the warehouse in hopes to locateThanks, All in the family

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by All In The Family Moving and Storage NE
Incorporated regarding complaint ID ***
Regards,
*** ***

Dear consumer, As a company, we strive to assure satisfaction during the relocation processWe regret the experience you noted above and apologize sincerelyThe delay of pick was not in our control due to traffic and we tried our best to make it in the estimated time of arrival windowAs for you pick up concerns, we quoted you on the additional cubes additional for a total of $however, we didn’t realize you had additional goods in the garageAt that point, we advised for the additional inventory would cost more to transportYou decided to have us deliver what we had already picked upWe were willing to deliver your goods but requested payment from your balance in which you then opted to pick up your goods from storageOur customer service department did not have access to the exact location of your good in storage but sent an email to dispatch to recover that informationOnce received, you were notified and scheduled for pick up at storageAll in the family apologizes for any inconvenience and did not request the $balance of your move being that you chose to pick up your goods by selfThanks, Management Tell us why here

Dear Revdex.com/consumer, All in the family moving and storage apologizes for your stresses or inconveniences during your relocationIf indeed our movers arrive in evening, we apologize for the delayPlease keep in mind traffic, unexpected prolonged moves prior, and weather can cause a delay in arrival
and we do apologizeYour original quote was $based on the inventory your provided however, when our movers arrived you had additional inventory in which cause your price to increasePer dispatch, prior to the movers loading the truck, you were informed that you had more things than original inventory and that your goods were larger than standard measurementsPer notes, you agreed to this statement and advised the movers to continue with pick upThe packing also needed to protect your goods was an additional cost as per contract, packing materials are your responsibilityPlease understand that once your items were brought to the warehouse, our movers re-measured your goods and noticed we under charged youAll in the family knows relocating can be quite stressful and any charges you incurred were to cover the cost to transport your cubic footage and cover labor for the workersWe would also like to apologize if you engaged in an unprofessional behavior from our customer service departmentCalls are monitored and recorded daily and we will be reviewing tapes and assuring proper discipline for any misconduct performedThanks, Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I remain firm with what is TRUEI have counted my items and took a picture of my itemsI only have items, and they calculated around items (times)...they were saying they disassembled items that doubled the space occupiedI have boxes and bags sealed how can they take items out and count to itemsI feel this kind of company does not really care and would not even care for their reputation nor excellence in customer serviceIve had other bad experiences in the delivery of my items with lies of contacting me with one of their driversHowever, the driver Ariel made a positive difference and I felt he truly cared for the customer,although the set up of the delivery was a big disappointment and caused me additional expenses plus the fact that I have to move my own items to MY storage and rent vanTo Revdex.com, I have no hopes this company is going to be fair and just, however, I am satisfied by the fact that this case is posted to your business and other consumers can read them to give them a red flag...I wished I have checked their reviews and took them seriously before I availed their services*** it yourselves and you will see consumer reviews and unfortunately , what happened to them happened to me and became one of their victims
Regards,
*** ***

Dear consumer, All in the family apologizes for any misunderstandings for additional charges pertaining to the stairsDue to the labor of the movers having to transport goods up and down the levels of steps, a charge is applied for indoor and outdoor as stated in the contractI hope you can
understand and we apologize again for any confusionYour lamp was packed and if you feel we came unprepared to pack your televisions, we apologize however, we had other packing materials used to protect your television in which you were not charged forThe estimate increased because you had additional pieces which utilized excess space on the truckWhen we were ready to ship we requested a payment to decrease the balance to $This is protocol to prevent the drivers from collecting and carrying a large amount of money while conducting deliveriesYou paid the balance in full by choiceThe email document attached was sent to you and did not state a payment needed to be paid in fullAs far as your delivery, unfortunately a pallet was left behind, nothing was missing, and that shipment has been delivered to you recentlyWe apologize for inconvenience but are glad to have shipped all your goods and wish you the best! Thanks, management Tell us why here

Dear consumer, Unfortunately, I am not able to locate your account in the system, however we are looking into this issue as to why you weren't refunded and if refund is due, we will be sure to comply with returning your funds. Thanks, Management

Dear consumer,All in the family apologizes for your frustration during your interstate moveCustomer relations has reviewed your account and per the original estimate of pieces, our movers have loaded piecesThis increase in pieces packed resulted in additional cubic footage being
utilizedUnderstanding, you stated the items provided on the phone at reservations were equivalent to what you had on site when the movers came, however the volume exceeded its limit and we apologize for any unexpected increasesOur client relations department attempted to reach out on 12/17/at 1:51pm and 1:59p to discuss possible compensation for your move to mend this business relationship however, was unsuccessfulWe left a voicemail and would like to discuss this with you as soon as possible Sincerely,Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I remain firm with what is TRUEI have counted my items and took a picture of my itemsI only have items, and they calculated around items (times)...they were saying they disassembled items that doubled the space occupiedI have boxes and bags sealed how can they take items out and count to itemsI feel this kind of company does not really care and would not even care for their reputation nor excellence in customer serviceIve had other bad experiences in the delivery of my items with lies of contacting me with one of their driversHowever, the driver Ariel made a positive difference and I felt he truly cared for the customer,although the set up of the delivery was a big disappointment and caused me additional expenses plus the fact that I have to move my own items to MY storage and rent vanTo Revdex.com, I have no hopes this company is going to be fair and just, however, I am satisfied by the fact that this case is posted to your business and other consumers can read them to give them a red flag...I wished I have checked their reviews and took them seriously before I availed their services*** it yourselves and you will see consumer reviews and unfortunately , what happened to them happened to me and became one of their victims
Regards,
*** ***

Dear Consumer, All in the family moving and storage apologizes for any inconvenienceWe apologize for the delay in pick up due to traffic on the way to York, PAAll in the family moving had to dissemble certain goods to assure they were packed properly and securely on the truckWe do not
disassemble goods to intentionally accumulate more space but to prevent any damage to your goodsYour cubic footage increased due to bulky item fees and additional space utilizedPer notes when you called to speak to customer service, paperwork from drivers has not been turned in therefor they were unable to discuss unknown increases or chargesWe charged only for the space you used on the truck to cover expenses to transport your goods across countryWe apologize the confusion on paymentsDue to the price increase we requested a payment made toward your balance to reduce the amount of money due at deliveryOther moves are conducted in which money is collect and for the safety of our drivers, we try to collect a minimal amount of cashBased on the miles we traveled to deliver your goods, the delivery window was business daysYou were delivered within that window however, we apologize we could’nt arrive soonerThe payment form accepted at delivery are listed in the contracted and were agreed upon at reservationsThe claims department is in place to assist with filing for reimbursement for any charges you disagree with and all in the family will comply with offerWe apologize for the experience you regret and wish you the best luck in your new homeThanks, Management

Dear consumer,
All in the family moving and storage strives
to meet customer satisfactionWe apologize for any issues you encountered
during your relocationAlthough you were picked up on September 16th,
you were not ready to receive shipment until a week laterAt that point, for
your
household goods safety, we cannot keep your goods on the truck being that
you were not a direct deliveryOur dispatch department coordinates all loads
routing towards your area, within the same delivery window time frame, to send
a truck outPer the contract you signed, you acknowledged that you understood
delivery protocol and proceduresIf there was any miscomputation, All in the family
moving and storages apologizes as we know moving across state can be stressful
We will provide you with the claims department information so you can file a
claim for any out pocket expenses made due to your impression of early
delivery
Thanks,
Management