All In The Family Moving and Storage NE Incorporated

Dear consumer, We appreciate the opportunity given to service your relocationWe apologize for any inconvenience you experienced throughout your move Any additional charges you came across were due to services that weren’t accounted for at the time of reservationsThe stairs in this case
was one of themPer the contract we can provided one flight free (steps), any additional steps thereafter are your responsibilityUnfortunately, the labor of carrying goods up and down an excessive number of steps can be difficult and enervating which is why we have the charge in place Per notes, when you called in on 9/regarding your delivery, you were informed on the delivery window in the contract. The portion of the delivery window is listed below per contract DELIVERY SERVICES: All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to business days per customer’s first available delivery date (Ready Date)Unless noted on this Estimate Cost For Service, customer must be able and available to receive the goods starting the day after the goods were picked upAny changes made by customer to their Ready Date may result in additional storage feesThe charge for storage handling is $per cubic foot per storage entry, the charge for storage rent is $per cubic foot per month, after 1st month, and $1.00/cf after the 2nd monthAll estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before youNote: We will not discount any account due to any delays listed aboveDelivery ETA Schedule: 0-miles: 0-business days501-miles: 1-business days1001-miles: 2-business days1501-miles: 5-business days2001-miles: 7-business days* This delivery schedule is NOT A GUARANTEEAgain, apologize for the delay to your expectation however, we did arrive in your contracted windowThe missing item you claim to be a television, we have directed you to our claims department to file for reimbursement and currently researching the warehouse in hopes to locateThanks, All in the family

Dear consumer, All in the family apologizes for any misunderstandings for additional charges pertaining to the stairsDue to the labor of the movers having to transport goods up and down the levels of steps, a charge is applied for indoor and outdoor as stated in the contractI hope you can understand and we apologize again for any confusionYour lamp was packed and if you feel we came unprepared to pack your televisions, we apologize however, we had other packing materials used to protect your television in which you were not charged forThe estimate increased because you had additional pieces which utilized excess space on the truckWhen we were ready to ship we requested a payment to decrease the balance to $This is protocol to prevent the drivers from collecting and carrying a large amount of money while conducting deliveriesYou paid the balance in full by choiceThe email document attached was sent to you and did not state a payment needed to be paid in fullAs far as your delivery, unfortunately a pallet was left behind, nothing was missing, and your shipment has been delivered to you recentlyWe apologize for inconvenience but are glad to have shipped all your goods and wish you the best! Thanks, management Tell us why here

Dear consumer, I understand that you cancelled the day before your move as stated in your complaint however, I've attached a document showing we cannot locate you in the systemI also advised that we are still researching this issue for you to come down with a solutionPlease understand the cancellation policy states the refund is non refundable if you cancel less than days before pick upYou emailed the day before your pick up to terminate servicesAgain, we are looking into this for you and appreciate your patience Thanks,

Dear consumer,All in the family apologizes for your frustration during your interstate moveCustomer relations has reviewed your account and per the original estimate of pieces, our movers have loaded piecesThis increase in pieces packed resulted in additional cubic footage being
utilizedUnderstanding, you stated the items provided on the phone at reservations were equivalent to what you had on site when the movers came, however the volume exceeded its limit and we apologize for any unexpected increasesOur client relations department attempted to reach out on 12/17/at 1:51pm and 1:59p to discuss possible compensation for your move to mend this business relationship however, was unsuccessfulWe left a voicemail and would like to discuss this with you as soon as possible Sincerely,Management

Dear consumer, All in the family apologizes for any unexpected increases to your billWe understanding your move may have been stressful and as a company we try to make the process as smooth as possibleWe apologize for the late pick up however this was agreed to verbally with the
thought in mind of the amount of space reserved and the inventory provided we were confident to conduct this move quicklyAll in the family did not intend to cause any inconvenienceThe additional cubic footage and the reason for the dramatic increase was based off the amount of pieces we loaded When you were originally quoted, the inventory provided totaled piecesThe movers arrived and loaded the truck with a total of pieces on inventoryDepending on the sensitivity of certain items, they cannot be stacked on top of one another or shrink wrapped to minimize the spaceUnfortunately the amount of pieces for your move tripled in which cause a price increase and we do apologize.We will be reviewing your account to assure all measurement are again accurate and look forward to completing this move shortly Thanks, Tell us why here

From: Revdex.com of Metro Washington DC Date: Mon, Nov 28, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Nov 28, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Dear Revdex.com,I am not ready to close this complaint. I was still waiting to hear back from the business on this. In their last correspondence they wrote: "I will communicate with upper management in regards to your request for compensation for your inconveniences." I have not heard back from them on this and have not received compensation for being overcharged. Can you contact the business on this matter and let me know what additional steps I need to take if any?Thank you very much!***

Dear consumer, Please understand the bed frame was broken down into multiple pieces to minimize the space utilized on the truckThe pieces were bundled up which is why a sticker for all pieces was placed on one itemI will communicate with upper management in regards to your request for compensation for your inconveniences. Thanks,

Dear consumer, All in the family apologizes for any misunderstandings for additional charges pertaining to the stairsDue to the labor of the movers having to transport goods up and down the levels of steps, a charge is applied for indoor and outdoor as stated in the contractI hope you can understand and we apologize again for any confusionYour lamp was packed and if you feel we came unprepared to pack your televisions, we apologize however, we had other packing materials used to protect your television in which you were not charged forThe estimate increased because you had additional pieces which utilized excess space on the truckWhen we were ready to ship we requested a payment to decrease the balance to $This is protocol to prevent the drivers from collecting and carrying a large amount of money while conducting deliveriesYou paid the balance in full by choiceThe email document attached was sent to you and did not state a payment needed to be paid in fullAs far as your delivery, unfortunately a pallet was left behind, nothing was missing, and your shipment has been delivered to you recentlyWe apologize for inconvenience but are glad to have shipped all your goods and wish you the best! Thanks, management Tell us why here

Dear consumer, Please understand the bed frame was broken down into multiple pieces to minimize the space utilized on the truckThe pieces were bundled up which is why a sticker for all pieces was placed on one itemI will communicate with upper management in regards to your request for compensation for your inconveniences. Thanks,

Dear consumer,All in the family moving and storage apologizes for any inconvenience during your moveWe never misplaced your goods nor were unable to locate themYour goods were placed in storage until a schedule was coordinated to ship out your goods when you requested going out to your
area. Per notes, customer service spoke to you on 10/6, 10/8, 10/12, 10/to reiterate our delivery process and window in place for transitAt this point you have been delivered but we do apologize for any disappointment caused.Management

Dear consumer, All in the family apologizes for any misunderstandings for additional charges pertaining to the stairsDue to the labor of the movers having to transport goods up and down the levels of steps, a charge is applied for indoor and outdoor as stated in the contractI hope you can
understand and we apologize again for any confusionYour lamp was packed and if you feel we came unprepared to pack your televisions, we apologize however, we had other packing materials used to protect your television in which you were not charged forThe estimate increased because you had additional pieces which utilized excess space on the truckWhen we were ready to ship we requested a payment to decrease the balance to $This is protocol to prevent the drivers from collecting and carrying a large amount of money while conducting deliveriesYou paid the balance in full by choiceThe email document attached was sent to you and did not state a payment needed to be paid in fullAs far as your delivery, unfortunately a pallet was left behind, nothing was missing, and that shipment has been delivered to you recentlyWe apologize for inconvenience but are glad to have shipped all your goods and wish you the best! Thanks, management Tell us why here

Dear consumer, All in the family moving and storage apologizes for any anger this move has caused youWe strive to assure all moves are conducted accurately and efficientlyWhen movers are performing the move, at time they do have to be cautious and careful as to how they handle and load the
truckWe apologize if this was time consuming or caused an inconvenience to your personal scheduleYour statement concerning a mover taking a nap has been forwarded to upper management to investigateThe inventory provided reserved enough space for the measured amount of volumeThis was an estimate based off the standard measurements for provided pieces of furnitureOur movers visually estimated and discovered additional items which caused the volume to increase resulting in a price increase as wellPer documents that were signed you agreed to these charges and allowed us to continue conducting the moveThe number of pieces originally contract totals however, you had and majority were bulky itemsOur delivery process begins for the first available requested delivery date you decided which was November 20th, 216.? Dispatch planned to coordinate your delivery however, you then stopped/charged back paymentAt this point please understand, we have rendered services and technically did not receive a payment for these servicesThis then put a hold on delivery, as contract does state 70% is due at pick upCustomer service spoke with you regarding these concerns and per notes, it was stated you were awaiting loan and funds to pay for the move and would get with us as soon as that was taken care of.? We apologize if you feel any demand or pressure, however All in the family is imply requesting you to make payment for services provided and follow contracted guidelines as we will do the sameWe would like to be in contact to help figure this situation out so we can indeed ship your household goods being that we understand how important your belongings are ? Thanks Management Tell us why here

From:? Revdex.com of Metro Washington DC? Date: Mon, Nov 28, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From:? *** ***? Date: Mon, Nov 28, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Dear Revdex.com,I am not ready to close this complaint.? I was still waiting to hear back from the business on this.? In their last correspondence they wrote: "I will communicate with upper management in regards to your request for compensation for your inconveniences." ? I have not heard back from them on this and have not received compensation for being overcharged.? Can you contact the business on this matter and let me know what additional steps I need to take if any?Thank you very much!***

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: this response by the company in no form states that I? will be compensated for the extreme lack of respect and professionalism that was given to us by their employees along with the lack of service that we paid a refundable disposition forThe company is refusing to refund my deposit of $that I was told by the company was a refundable deposit if either party decide to breach the contract at any time.? Regards,? *** ***?

Dear consumer, ? There were more items at site of pick up versus what was provided over the phone, unfortunately your items did take up more space on our truck in which you were responsible for these charges.? You understood the exceeded space and chose to continue with the moveWe wish you can understand, the charges applied and fees are to cover your transporting expensesWe apologize for any inconvenience and wish you luck in your new town? ? Thanks Management

? Dear consumer, ? We apologize sincerely for any complications during your moveOriginally when you reserved your move with All in the Family moving and storage, the dates in place for pick up were 11/18-11/19/Dispatch set the schedule to accommodate these datesOn 11/4/2016,
Bill received an email for you stating the following“ Hi Bill,? Can we move up our move date to the morning of November 16? Thanks! “ Please understand, this was your request in which we accommodated and arrived on 11/16/We apologize for any inconvenience however; our intentions were to satisfy your moving needs as requestedYour price increase triggered from the additional inventory, bulky items and additional space utilizedThis was unexpected on both parties and All in the family can understand the disappointment not intended.? Per notes, when our sales manager advised the price would increase due to additional items, you did agree with her and signed the paperwork for us to transport your jobOur delivery window indeed is 3-business days for all deliveries unless guaranteed delivery service is paid forOur movers delivered your goods within that time frame and apologize for any delaysAll in the family moving and storage will review this matter regarding compensation ? Thanks, Management Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
The company All in the Family is not addressing the fact that the estimate tripled AFTER they loaded their truckAlso they left many,many items at the house including our refrigerator and stereo and when asked about it we were told they could come back but " it will cost you"The tip of $was taken a couple days after pick up and since we still don't have belongings before deliveryI've tried to speak to customer service about this but she rudely yells and curses even when trying to explain that my mother's heart medication is in the storage facility with everything elseI just don't understand why the charge went from a little under $4,to over $9,after the inventory was explained during the estimate and many items weren't even taken? We really need a resolution to this as soon as possible I feel they are taking advantage of us
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: Their statements are untrueThe items were packed poorly, leaving much space, as shown in photosTheir materials took up my space, as shown in photosThe movers were careless and rude and knew they could have packed things better to leave more space, but refused to do soMy items were held hostage at both pickup and delivery! I gave numerous space saving suggestions which no one followedAlso, these additional charges were not explained in paperwork or by email or word of mouth from anyone at your company until pickup, when I was forced to go along with it by your rude employeesMy inventory was spot on and I was bait and switched and my items were held hostage for additional money at both pickup and deliveryAt no point during this entire situation was unable to reach anyone at your company to try to resolve this matterI would like my additional charges refunded and my original agreed upon amount to be the full charge for the move
Regards,
*** ***

Dear consumer, All in the family strives to meet all shippers expectationsUnfortunately, due to a mechanical issue we were unable to accommodate your dates in which we regret not being able to service your moveAs a company, before having to reschedule a move, we try all obstacles to be able to
complete pick however, we weren't able to take care of this issue in time for your planned departureOur apologies for any disappointment or inconvenienceManagement

[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response.? Please find attached copies of all correspondence with your representative along with scans of the check and notices
Regards,
*** ***