All My Sons Moving & Storage of St. Louis, Inc.

We see you are working with a dedicated customer care specialist, you are correct that household good damages are paid at $per pound per articleThe calculation for lbs x $is $A settlement agreement was sent to you for $150.00, this is our full and final offer, if you have any
questions or need any assistance, please call your customer care specialist at 866-941-

Complaint: ***
I am rejecting this response because:They were made aware months ago that sixty cents per pound was not acceptable, since the only reason I signed the contract is because I was forced to in order for the guys to unload my items from the truck, knowing clearly that they had damaged themSince I asked them how all these gotten damaged and was told because they didn't cover or protect anything in the truckAs a women alone expect professional men to move my items I was intimidated to sign and was told they would not unload the truck until I signedI do not accept sixty cents per pound as an acceptable amount for my damaged goodsAs for the floor damage that insurance company can't move forward until documents are provided by All My Sons, which they have yet to provide to allow that claim to move forward.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The offer of dollars for the property (Table and Safe) may be fair But you have offered nothing for the structure which was damaged
I am guessing my old house, in which the floor and door trim was damaged weighs nearly 80,lbs The new house in which the floor sill was damaged is about times as big So I would estimate it's weight at nearly 120,000lbs By using your weight logic there should be no issue paying for the damage to each structure consider neither was supposed to be moved or involved in the move
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for this valuable feedback, our Customer Care Team is currently working with our customer towards a resolution

we are working towards a resolution

Initial Business Response /* (1000, 5, 2015/12/14) */
We apologies the shipper incurred damages during the relocationThe shipper selected liability coverage of $per pound per article, which is free of chargeThe customer did not purchase additional protection or insuranceThe customer has
been offer $based on our legal obligation agreed to on the contractWe hope the shipper will accept the settlement based on our contractual obligation
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not happy with the business' response but I don't have much choice but to accept itI filed this report with Revdex.com knowing it would probably be denied, but at least there is now something on the record so other people will avoid using this company for their moving needs

Complaint: ***
I am rejecting this response because:I am not satisfied with their response that is what I have been doing since day one is calling the customer care
Sincerely,
*** ***

The shipper moved on 7/10/16, on 7/11/the shipper notified us of damages and we mailed a claim packet to *** *** *** **, we ask the shipper complete the form to submit her claim so we can processThank you

Good morning, this move was quoted an hourly rate over the phone, an estimate and/or full quote was not given to the customerWe are sorry if there was some confusion, it appears we advised what the minimum charge would be for this move and that the customer would be charged in minute increments
after the minimum is reachedWe want to work with our customer as we know moving can be stressful and sometimes confusion happens if a customer is bidding multiple companiesI would like to offer $to resolve this matter as an effort of good faith and customer care

A customer care agent will email you the settlement form for $

The customer was quoted over the phone, the customer was quoted an hourly rate of $The move was hoursI have gone over all charges and there are no errorsThe customer can call *** to file a claim for damages, below are the charges. Labor Charge$580.50Minimum
Labor Charge$0.00Fuel Charge$85.14Travel Time Charge$129.00Packing Materials$35.50Specialty Items$0.00Additional Charge$0.00Storage$0.00Credit Card fee$0.00Total Charges$830.14Payment$

Initial Business Response /* (1000, 5, 2015/07/13) */
We have reached a resolution with our customer

We are very sorry to hear of this bizarre circumstance, an internal investigation is being opened and corrective action will be taken, again we apologise

Complaint: ***
I am rejecting this response because: I feel as though I am owed a refund due to the lack of the company to properly
manage the move along with third employeesI now have broke furniture and damaged goods and do not feel as though they are responding due to their employee issue.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This company did quote the per hour I wasn't informed about those additional chargesThe head mover called into the office and quoted me the amount of $
He also returned back to my location and told me that I would get an additional credit of $I also paid a depositThis company did not investigate nor honor what I was toldI would like to rate them FThey were more concerned about making money than a customerI didn' mind paying for my services but it was way more than I was toldThey made my account negative and the owner didn' even trry go make it right Sincerely,
*** ***

Complaint: ***
I am not completely satisfied with this response for the following reasons: I would not have felt the need to engage Mr*** if it would have been stated before the day of the move that payment was to be made before my items were moved into my residence I WOULD NOT HAVE CHOSEN TO USE YOUR COMPANY HAD I KNOWN, but I feel that should have been made clear earlier so I could have made that choice I would like to know who was responding to my complaint There was no name and title on your response and I can't be satisfied with a response from an anonymous person who may or may not actually be in a position to keep this from happening to some other unfortunate individual Accountability is expected of any company wanting to earn a good reputation. Thank you,*** ***

Complaint: ***
I am rejecting this response because: I want to make sure the proposed $refund is separate from the money they owe to the management company of my
apartment at *** *** *** *** *** ** *** ***They broke an overhead light fixture in the entrance way of the apartment and need to reimburse The Century Group for the cost of that light fixtureAs long as they intend to follow through with the Century Group, I can accept their refund offer of $75. *** ***

We will be happy to process yoru claim for damaged goods, please call the customer care team at ***Thank you, we look forward to working with you

I see here the claims
forms have been sent to you and a settlement agreement of $has been extended to youThis is for damage claim and a customer service discount as well, the damages are covered at $per pound per article which is $plus an additional $as a customer service discount for a total settlement of $Please complete, return and we will forward your settlement check to you