All My Sons Moving & Storage of St. Louis, Inc.

Complaint: [redacted]
I am rejecting this response because:I paid all my son's moving and storage a deposit of $250.00. the over all cost of the whole job was$688.12. That price included the the total cost of service. What I want to know is what/ why is the purpose of the$250.00 deposit. I'm not asking all my son's for a 75% refund. It was told to me that that $250.00 deposit, when asked, was supposed to be taken from the total cost of the job being $688.12 making me think that it was coming off or minus from the total cost of the move/$688.12. not added to the total cost or ending price for the job. To me, that's like me paying them $250.00 to take the job. Do All My sons usually charge $938 for a 4 hour job...but I must add....they are very polite when you talk to them on the phone..
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/22) */
The goods were delivered into a public storage and according to the customer moved out by another moving company. Once we deliver items into a public storage our liability ends. The customer will need to contact the party involved in moving her...

out of public storage facility.

Complaint: [redacted]
I am rejecting this response because: The missing items alone have a value far above the offer.   The list of known missing items includes,  but is not limited to:  Ninja Blender Top, rubber mallet, hammer, kitchen items, canned goods, hydrocodone tablets (this will be reported to the local police due to the narcotic content)  NIKE pants, furniture hardware and a number of other small items.We have furniture left in cellophane, items left disassembled , and boxes left in standing water.  We had a picture left destroyed by chemicals,  since the chemicals were packed upside down on top of the picture and leaked all over the inside of the box.damaged items include a ripped leather sofa, a badly abraded china hutch and bent drawer hardware.   there is also damage to the floor in the new home.Items were left in the old home,  we made a number of trips to retrieve them -  the distance is 7 miles.,  my car alone used an entire tank of gas.  these items that were left had been packaged for moving and just left sitting in random areas. As mentioned,  services promised were not delivered,  the amount paid exceeded the bid and the customer service is sub par at best.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We have done this.  We completed the claims process  3 times.  We submitted claim forms and provided...

photographic evidence of the damage as well as written quotes to repair the damage from professional contractors.  Offering 720 dollars for 5000 dollars worth of damage, most of which was not to the property being moved but to the house itself is unacceptable.  Additionally trying to gag order us as part of the settlement agreement without even an attempt and fair compensation is laughable.   
Sincerely,
[redacted]

Thank you for contacting us regarding your recent relocation, it appears you have taken the appropriate steps to reach a resolution. Please complete the claims/complaint form and return to our office, we will be happy to resolve your issues, or you may choose to forego the claims process and resolve...

now for $153.00 which is 5% of the move cost. I appreciate your feedback and look forward to your response.

Initial Business Response /* (1000, 5, 2015/07/08) */
Thank you for your valuable feedback. I am sorry to hear there were damages on your move with us. We are mailing claims forms to you for you to complete. If you have any questions please call the customer care team at XXX-XXX-XXXX.

The customer did not purchase full value protection or insurance from a third party to fully cover their items, the customer selected the free valuation at $0.60 per pound per article. We have offered $500.00 for the property damage plus the valuation at $0.60 per pound per article. For a total settlement of $704.00

Please call the customer care team at [redacted] for further assistance.

Initial Business Response /* (1000, 5, 2016/02/03) */
I am sorry to hear there was some miscommunication during your relocation with us, we always strive to give our customers the best moving experience possible. Please accept my apology, we hope you have not lost faith in our organization, we...

pride ourselves on being best in class. Thank you for this valuable feedback, I will be researching the scheduling issue related to your move. Again, I am sorry for your scheduling issue with us.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have definitely lost faith in your organization. There was no miscommunication because you even called and verified everything the day before. If you seriously pride yourself in being "best in class", then you may want to revisit the idea of running a business with integrity instead of on lies and deception. I like how you chose not to address the illegal drugs that your employees brought into my home and around my child. Plus, I can't believe that you actually let people drive your customers furnishings under the influence. I bet your insurance provider would have a few things to say about that. Your company is a complete joke and should not even be allowed to have a business license. After my experience, I have heard from four of my friends that said that they used your company and had the EXACT same thing happened to them. NO SHOW and DRUGS!!! DO NOT USE THIS COMPANY FOR ANY MOVE NO MATTER HOW BIG OR HOW SMALL .

Initial Business Response /* (1000, 5, 2015/08/14) */
Thank you for your valuable feedback. We have already refunded the $200.00 in order to satisfy our customer. We were hired to do a service and we did complete the service in a timely manner. We apologize again for any inconvenience.

Initial Business Response /* (1000, 5, 2016/01/06) */
We are sorry we were unable to service you. The refund for $100.00 was issued on 12/30/15 to credit card ending in [redacted]

Good morning, are you able to complete the settlement form and send it back our office? If you choose to not accept the settlement offer then I ask you to please submit the claim to All My Sons Customer Care Team, (NOT THROUGH THE Revdex.com) it is difficult to download documents from the Revdex.com system and it is faster if you send the completed claims packets directly to us, please email them to [redacted]@allmysons.com Option 1 - accept the settlement agreement and email to [redacted]@allmysons.com (Attached is a settlement for $200.00)Option 2 - complete and submit the required documentation of the claims forms to [redacted]@allmysons.com

we are emailing you the reimbursement form for $125, thank you!

Thank you for your feedback, we are sorry for any miscommunication, please confirm you are requesting a refund of $75.00

Initial Business Response /* (1000, 7, 2015/06/29) */
Please contact our customer care team at XXX-XXX-XXXX

We apologize for any miscommunication with your relocation, please accept our apology and a $200 refund

Please see attached settlement agreement. Please complete and return to [redacted]@allmysons.com

The deposit has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A settlement offer was sent to you based on our contractual liability of $0.60 per pound per article, if you do not accept the settlement offer, please email or mail in your refusal and your claim will be reviewed for consideration of further compensation. You have the contact information of your...

customer care representative, please reach out to them for assistance.