All My Sons Moving & Storage of St. Louis, Inc.

Good morning, we do not give estimates, we quote hourly over the phoneThe customer was quoted the hourly rate

Initial Business Response /* (1000, 5, 2015/08/14) */
Good afternoon, we are willing and would like to address your concernsPlease call the customer care team at XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me but I'm tired of the bickering back and forthAll My Sons worked for hours and minutes and charged me $"WOW"BUTI hold no grudge towards All My Son'sBut my heart hurts that this happenedThanks and good by...
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/30) */
Please call our customer care team at XXX-XXX-XXXX

The $is the maximum liability we hold for the damages, anything above must be approved by management and is above and beyondI have requested your claim be brought in front of the claims review board for a possible reconsiderationBelow shows your claim details Recliner(ripped)100lbscouch(ripped hole)100lbschset of drawers(broke wheels )100lbs 300lbs x .60=$

This customer has been resolved, thank you

Below is a breakdown of the charges, $deposit, labor charge was $for hours of labor, one hour travel charge $(covers all travel from our branch to customers origin, then to customers destination, then back to our branch) packing material $and fuel $I hope this provides some clarity, please accept $as a customer service resolution, thank you. Labor Charge $Minimum Labor Charge $Fuel Charge $Travel Time Charge $Packing Materials $Specialty Items $Additional Charge $Storage $Total Charges $Payment $

Complaint: ***
I am rejecting this response because:
I was quoted an hourly rate, this is trueHowever when I asked the length of time it would take I was given a time
frameThis time frame would also have been accurate if the movers didn't piddle around taking their good old time accomplishing tasks, if they didn't take smoke breaks and stop to chat with my neighbors, if they didn't stop for food and drink on my timeAlso they were unprepared withput tol to disasseble and reassemble some pieces
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I wish to not close this case until this issue is solved in its entiretyAll My Sons Moving should contact me as soon as they receive a response from managementIf they are unable to reimburse the entire price of my unsalvageable furniture, I will accept the $for the ruined furniture, plus a full refund of my moving costs of $581.50, for a grand total of $761.50.Thank you, *** ***
Sincerely,
*** ***

We are very sorry we were unable to move you, not only does cancelling a move hurt our customers but it also hurts our businessI guarantee you it is never our intention to cancel a moveThe $deposit has been refunded, thank youAgain, we hope you accept our sincerest apologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning, we have specific sales scripts that we follow when speaking with our customers during the booking process, moves are quoted by the hour we do not give an estimate or full price when speaking with a customer over the phone, we quote them based on labor, travel, fuel and packing
materials usedWe have reviewed this move in its entirety and we do not see that a mistake was made when quoting the customerWe want all of our customers to be happy and satisfied, please accept our apology if there was any miscommunication, while we cannot give the customer 75% of the entire services we provided, we would like to extend a customer service gesture of $

Initial Business Response /* (1000, 5, 2015/09/02) */
Good afternoon, we will be happy to perform the billing adjustment of $48.50, this will be issued to your credit card ending in ***

Complaint: [redacted]
I am rejecting this response because:  I will attempt to call her, but I tried calling the number that claims department and they...

have told me I need to email [redacted]@allmysons.comI have just been getting put off in the past, and just can't seem to get a resolution.  I will call her and send an email to their customer care claims area.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
Good morning, our contract is with [redacted] we understand customers move out of others homes. Unfortunately there is so substantial evidence that All My Sons caused any damage to Mr. [redacted]'s home. He was not present during the...

move and our customer with whom we have the contract with did not note any damages on the bill of lading. As a company we always strive to give our customers and anyone involved the best moving experience period. We would like to pay for half of the current invoice $782.00 which equals $391.00. This offer is based on the information provided above. We do not have a contract with Mr. [redacted] or proof of fault, however we would like to extend an offer in order to reach a middle ground and reach a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A power cord was broken and needs to be replaced

Initial Business Response /* (1000, 7, 2016/01/04) */
Good morning $538.00 is a minimum charge for our services. A two bedroom apt is exactly in line with those charges. Our customer did not incur any damages and services were provided.

Unfortunately, now that this has been submitted to the insurance company, the customer will need to work directly with them on the resolution.