All My Sons Moving & Storage of St. Louis, Inc.

The customer has never mentioned any broken furniture until now, if you have broken furniture, please call the Customer Care Team at [redacted] so we can start a formal claims process for damages

Complaint: [redacted]
I am rejecting this response because: Your response is too vague. I would like a more specific answer.
Sincerely,
[redacted]

There is a law that the customer has 90 days to submit a claim, the customer moved with us on 9/23/2016. We sent them a claim packet on 10/6/2016. The customer did not submit the claim back to us until 3/1/2017, unfortunetly the filing period is 90 days the customer took nearly 5 months to return...

the claim packet. At this time we can open for further review, however I cannot gaurantee that this claim will be valuated at $0.60 per pound per article, if we do revaluate the maximum will be our legal liability of $0.60 per pound per article.

Thank you for your feedback, please contact the safety and fleet department at [redacted], [redacted] can help you, her extension is [redacted]

Initial Business Response /* (1000, 5, 2015/09/14) */
I apologize for any damages that may have occurred during your relocation with us. We have an expert floor repair person that viewed the damages. The floor is damaged inside a laundry room with a door and a patrician. The floor should be easily...

fixed for $250.00 in an effort to find a middle ground I will increase the offer to $500.00 this is our final offer for the floor damage.

We are so sorry to hear you had an unpleasant conversation with one of our operations managers, it is company policy to collect charges before unloading, this is no reflection on you personally, unfortunetly there were customers in the past that "ruined" it for everyone else by refusing to pay. We...

are a moving company and we do not want to turn into a collections company. We will address his attitude internally. Again I am very sorry for the confrontational conversation you have to experience.

Please contact the Customer Care Team at [redacted], we will be happy to assist you with your claim/complaint.

Unfortunately we cannot offer $500 as a resolution for this move, Do you think we can come to a reasonable resolution and meet in the middle for a settlement of $250?

This claim was submitted to our insurance provider on 3/17/2017. The claim has been processed by an adjuster in accordance with the legally binding contract for household good damages based on sixty cents per pound per article. The customer also had a scratch on the floor that has been taken care of...

by insurance.

Please call the customer care team and claims department so we can assist you. Our number is [redacted]. We look forward to helping you!

Initial Business Response /* (1000, 5, 2015/09/02) */
Thank you for your feedback, we are sorry we did not meet your expectations during your relocation with us. Please call our customer care team at XXX-XXX-XXXX