All Pro Plumbing Corp

Called very early on a Monday morning with water leaking in my garage was not sure if it was my hot water heater or AC I had called several places with their emergency number and left messages I called All Pro and a human voice answered the Phone was very helpful and assured me someone would be out between am & amI received a call at 9:am to let me know the Tech was On his wayMike showed up not long after that and was so professional but easy going and made a stressful situation betterMike identified the problem quickly and then took the steps to fix it and to save me moneyMike had such a positive attitude in a not so positive situation and also had great things to say about the company he works forAll Pro such be greatful to have such a dedicated employeeI would recommend All Pro and Mike to everyone

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ We have been and are currently in communication with the customerThere was some miscommunication originally, and upon further investigation we found that the initial inspector for the city of Rancho Cucamonga passed the inspection, but "missed" inspection on the venting of the unitThe city has taken responsibility for this, but the original inspector is no longer with the cityA new Inspector came out, and confirmed venting on the tankless water heater needs to be fixed, so it is at least 1" away from the wood (a potential fire hazard)We are awaiting the report from the city, and have agreed with the customer to come fix the venting problemThe customer has advised us this is the only issue he would like our company to fixWe spoke most recently on 9/1/2015, and customer advised us he would rescind the complaint so it may be closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still waiting to be contacted by All ProIt has been over a week with no responseI also found an additional issue that needs to be addressedThe recirculating pump was installed incorrectlyRather than being tied into the cold water, it is recirculating hot water back into hot waterThis also needs to be addressed Final Business Response / [redacted] (1000, 12, 2015/09/28) */ The agreed upon repairs have been completedThere should be no other complaintsThank you

I am rejecting this response because: they can help me by giving me my refund I had to sign did not know that I was going have problem I said to trch that toilet valve needed cauking he said no that I will be alright so now I have another issue leaking iam a disability senior on a lower poverty fix income

Great service by Andrea and Dan C Arrived early with an advance call and corrected a stopped drain quickly and efficiently I have used All Pro in the past and they always do an excellent jobHighly recommended

Don was extremely professional , explaining what method he was gong to use and what he was going to accomplish by using that methodHe is very helpful in pointing out potential problems and recommending future fixesAll Pro always responds to my service requests in a timely manner

Excellent service! Helpful, knowledgeable techniciansDon M [redacted] and Jeff (?) were courteous and honest from the very startWould definitely recommend All Pro Plumbing to anyone

Very good we needed help fast because of a medical problem and they came at A.M and took care of the AChad to call back because of the loud noise and they came right over (same day) and took care of thatthe girl in the office Andrea was great on getting everything taken care of

I was pleased with the service in every way Gary B [redacted] was the plumber working on my kitchen He was highly professional and did an excellent job on my problem I would not hesitate to use them again

Service rep was very knowledgeable, honest, and straight-forwardIt was a good experience, will contact them again

Very good service, and got the job done

excellent job ,there work professional and very clean I will recommend them to any one who need this cain of jobs ( pluming ) these the second time we used there service and we are very satisfied with the job

Daniel C [redacted] did a great job! He was fast, professional and has a great personalityI consider him a friend

This is the best plumbing service I have ever used They explain what the problem is and how to prevent it in the future They are very courteous Their prices are reasonable It does not get any better than this

The initial contact with the receptionist was excellent She check a time close to when I called A time was give and then she had to call back to say they were reunning late I really apperciated that as I had other things to do When Jesus Marrived he was very professional We went over the options I had to clear the clogged drain I had When the process and price were established he went to work from not only the inside of the house but cleaned from the outside as well When he left I did notice two small nicks on my kitchen faucet but other than that he was great and knew his job I would definantely as for him again

I have used All pro plumbing for many years and have been very satisfied with their serviceThey are very professional on the phone and very prompt with addressing the purpose of the callJonathon M [redacted] has been our technician and we have been very impressed with his work ethics, professionalism and cleanlinessHe explains the problem thoroughly and how to fix itHe leaves the work area clean and is very courteous

The office staff was very clear on when the service pro could get to our houseJeff Swas prompt and ready to work He examined the situation, had us sign necessary forms and went to work!!! He had the right tools, the right work ethic and got the job done in a very timely manner But I think his demeanor was the main thing we liked about him We will keep his business card and if any other plumbing issues arise, we will call All Pro and ask for Jeff S

I had a very good experience with this companyJoseph A [redacted] was the service rep that came to my houseHe was very polite and professionalHe completed his job quickly and was very thoroughI would recommend this company to anyone needing plumbing assistance

Very positive experience Michael explained everything, and allowed me to view the camera to make a better informed decision He did what he said he would do and charged the price that he originally quoted Recommend highly from this first experience

When it comes to Customer Service this company "Gets It" It is all about the customer From the initial evening phone call to report the problem and set the appointment for the next morning (with Shirley) to the timely arrive of Ben to replace a seriously leaking water heater, every thing progressed exceptionally well All questions were answered, all options were fully explained and all of the work was professionally handled No doubt in my mind that this was the right choice of many to choose from Pricing was fair and I certainly got the quality of the value offered beyond just a water heater

I am impressed by All Pro, they came when they said they would and Jeff, the service technician, was professionalHe gave me the options, I selected and he went to workI would recommend All Pro and Jeff