All Seasons Heating & Air Conditioning

Our operations have tried to reach the customer to resolve this matter via phone and email and the customer is not responding Please have customer return our calls and emails and we can attempt to resolve this matter

Refund has been submitted and multiple VMs have been left for the customer

Revdex.com: This letter is to inform you that Enterprise Rent A Car (Houston, TX Consumers) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/5/and assigned ID [redacted] Regards,

I talked with Ms [redacted] this morning This is resolved She explained when she rented the car she was expecting an overage of $2.50/day + tax and not the tax on the entire rental rate of $ The total of $ she was charged was more that she was expecting based on the taxes I apologized about the miscommunication and asked what I could do to make this right and she wanted to pay the $2.50/day plus tax I refunded the difference and she was extremely appreciative of the quick response and resolution Andrew Graesser Area Rental Manager Southwest Houston 832-689-cell 866-346-fax [email protected]

Since a sale on the card was not made for the rental, it can take up to days for the authorization to be released We contacted the customer and informed her that a sale for $ was ran and then immediately refunded for the same amount so that the authorization on the card will be released immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, August 10, 3:PM To: drteam Subject: Complaint # [redacted] Please add the following information: On 8/10/we once again contacted Enterprise, corporate office, to try and alleviate the issue of overchargeToday's bank statement shows YET ANOTHER $coming out of the account The representative at the corporate office, (phone # [redacted] , assures us the additional $will be dropping off the account, and stated that they billed the total amount of $ in three separate drafts - the $being the third of the drafts However, the bank statement belies that information, as the entire amount of $was taken out in one lump sum on 8/6/ Further, the agent stated that upon renting the car, we said we would bring it back to [redacted] That is untrueIt was a one way trip, I explained very clearly to the agent in Houston that I was visiting family, and would be dropping off the vehicle in Palestine, Texas Had I known the charges would be $simply to drop it off elsewhere, I would not have rented the vehicle! Truly, $is already a ludicrous sum to pay for less than hours of car usage, to be billed extra without explanation or prior knowledge is simply poor ethical business practicethank you [redacted]

We have reached out to the customer and [redacted] and [redacted] and both confirmed that they will not pay the invoice for the customer The customer has gone back and forth with both of them because they feel the repairs were not up to expectations and will not accept the stance from the insurance/collision partners [redacted] enterpriseholdings.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] reached out to me and took the time to apologize on behalf of the Regional Manager for the experience that I had and offered me a free weekend rental to compensate for the weekend rental I tried to obtain I feel that this fair and generous so I have accepted the offerShe was extremely professional and courteous and showed concern for my situation She stated that this is not the way [redacted] conducts customer service, and I concur, as I never had any problems and have always been satisfied prior to this incidentI plan to continue using their services and I appreciate all the help that I received in getting a resolution to this matter

From: Ronald Johnson #222222;"> Date: Thu, Sep 4, at 3:PMSubject: Revdex.com case #10181136To: "[email protected]" All Seasons Heating & Air Story Rd Sylvester, Ga Ronald Johnson: Owner I have been in this business for years and we are always a respectable and professional business to each and every customer we do any work forThat week was a very hot week and we were very busy with service calls of businesses and home owner customers without any airconditioning in there home or businessThe customer that is complaining had a/c in her home and I think my decision to catch calls with no a/c at all was a better business decision.Her a/c was resolved the next business week and have not heard any complaintsSome people do not understand the other things we have to do to try and keep everyone happySome time in this field I guess we cant satisfy everyone on a timely basis that they may expectWe try every thing in our power to do so Thanks Ronald Johnson

Revdex.com: This letter is to inform you that Enterprise Rent A Car at the [redacted] ** [redacted] has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/3/and assigned ID [redacted] Regards,

I have reached out to the customer and handled the concern WWe are sending the customer a voucher for $($requested and $I added for his time and hassle) The customer was satisfied at the end of the conversation and will try using Enterprise again Joe S [redacted] Regional Vice President [redacted] 281-652-office 281-652-direct [redacted] [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I returned the phone call , no one answerd I left a message to call me back , they never called back.Bad customer service, unprofotional managment [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Just got off the phone with the customer and he is happy with the outcome below Customer has received $from the insurance company for the rental billThat leaves a balance of $463.05, which the insurance issued a check to Enterprise that was sent to [redacted] Accounting will process the check and refund the customer of $ Brian S [redacted] Area Rental Manager 281-795-office [redacted]

We have made several attempts to contact the customer via email and phone with no luck We did write off the requested amount below and we have since closed the ticket [redacted] *** [redacted] Regional Vice President [redacted] Gulf Freeway Suite A Houston, TX USA enterpriseholdings.com

I’ve spoken with Mr. [redacted] and we have refunded him for the day he was overcharged. I am also sending him a certificate for two free rental days. He was pleased with the resolution and will be rescinding his BBB complaint. He was already planning to rent from us again in the coming months... when his family travels to FL for a family vacation. I told him we would love to help with that rental for his inconvenience and offered the 2 days. Thanks Allen [redacted] W***, II, CMA Business Manager East Houston – 06DD 281-652-4603 direct 281-725-7239 cell 855-230-9743 fax Allen.**W***@ehi.com Operating EAN Holdings, LLC 14900 Gulf Fwy, Ste. A Houston, TX 77034 enterpriseholdings.com

RE: Case ID [redacted] This letter is responding to Revdex.com cmplaint, case # [redacted] Per the homeowners statement "connected two condensation lines backwards", it is impossible to connect drains backwards Customer also states "installed incorrect P trap" All Seasons Heating used ALL existing drain piping along with the existing drain pan All Seasons Heating DID NOT replace existing return air plenum box, all we were contracted to install was existing furnace, literally we lifed old furnace of plenum box, set new furnace on and reconnected drain pipe.Customer paid other contractor for new drain pan, plenum box and expects us to pay the cost?If we had been notified a few days after installation or even a few weeks later, I could justify complaint, however this system operatored for four months in extreme summer conditions without any complaints If the drains had not been connected properly there would have been hundreds of gallons of water drainage from the beginning of installation.After reaching out to the other contractor who remedied the situation, we have all come to the conclusion of a plugged condensation drain.I accept NO responsibility for damages caused by said restricted condensate drain HOWEVER, in keeping with our pledge of "doing whatever it takes" we will gladly refund the full amount of the dispute, 100% customer satisfaction is always our goal!I am enclosing a copy of the refund check.SincerelyDerrick L***

We have agreed to refund the customer via a check for

RevDex.com: This letter is to inform you that Enterprise Rent A Car (Houston, TX Consumers) and the enterprise of austin texas on braker lane has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/28/2015 12:52:07 PM and assigned ID [redacted] .... Rob the mgr on braker lane in austin took care of the issue with flying colors. Thanks Regards,

We got in touch with customer and inform him we will not charge him any overages on this rental Thanks Sterling [redacted]