All Seasons Heating & Air Conditioning

"Good Afternoon *** ***,
Thank you again for
providing the feedback on my *** ***
I have spoken to my
manager, Brittany, at the *** *** about the concerns you mentionedI
have also address these concerns with my other operations in the Southwest
HoustonAt Enterprise we truly value the feedback we receive and use it to grow
as a company
You had mentioned the 5%
discount on the rental, but I went ahead and refunded $to compensate you
for the valuable feedback and delay we have had in getting in touch with you
When you need a rental in the future please reach out to me and I'll make sure
you are taking great care of."
Above
is the email I sent him to close the file- let me know if you need anything
else
Thanks!
Kyle G***
Area Manager
Southwest Houston
*** office
*** cell
*** fax
***

Called Ms *** and the refund
is back in her account. She is happy.
Todd ***
Regional Vice President
Houston Airport Operations
*** direct
281-*** cell
866-346-1424 fax
***
Operating
Houston Airport Operations
Pine Cut Boulevard
Houston, TX
enterpriseholdings.com

An explanation of the charges was provided I was aware that there would be a fee that I was responsible for; however, it was not explained to me that the funds would be taken from my account prior to returning the rental Going forward, I think that it issues will be avoided if things are fully explained up front For the record, *** *** was both friendly and professional, and I have no complaints about him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
After many calls to the Business to get this taken care more reasonably, someone there should have look into this errorI even requested a call back from management but to no availFinally I had to file to complaint to get a response, and then someone call from the Business to take action to charge $ and then credit $ 1.00., after a $ charge sat dormant on my credit card for over two weeks, this was even after only keeping the rental for half a day and paid forUnacceptableAnd unprofessionalI believe the business need to reconsider they way they handle these credit card charges and give the customer the right informationI was told once the car rental was return and paid the release would be immediatelyNot two weeksThat's ridiculousI think a posting in the business should be provided as to term and business should be held accountable to refund customer a percentage if they fail to uphold to those termsIt shouldn't take two weeks to release a $ hold that they require on a credit card, (or days) is sufficientBut some changes is definitely need to keep this from happening again to someone else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Closing ticket today and
refunding the $in deposits
Customer signed for coverage but
thought that the insurance company was going to pay itApologized for our poor
communication and sent note to branch to close ticket and write
coverages
Joe

Spoke with customer about the Revdex.com caseCustomer was upset
on why her credit card was charged for the rental when she was still using the
carCustomer was paying 6.99/day in overages for an upgrade and is 100% aware
Her understanding was that should could pay for the overages upon return
I
explained that our customers are not allowed to carry a balance, and so she
understands why she was charged and ok with the charges on her accountI asked
if there was anything else I could do and she said no, the explanation of the
charges was enough.
*** ***
Area Rental Manager
Enterprise Rent-a-Car
Direct: ***
Fax: ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thanks so much for you assistance.Respectfully,***

Left a message for the customer that we are not going to pursue
Sincerely,
*** **
***
Regional Rental Manager
Bush Intercontinental
Airport
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***

The customer never responded to ***
e-mail or multiple phone calls. The $was refunded on 03/prior to
sending the e-mail

The customer was provided a 4
day voucher for up to a fullsize car to be used for a future rental.

We have attempted on 4 different occasions to reach the customer who filed the complaint, they will not or cannot return our calls.
 
5/11
- LVM around 5PM
5/13
- LVM around 1PM
5/13
- Sent Email around 1PM
5/15
- LVM around 9AM
 
 
 
Kyle...

G[redacted]
Area Manager
Southwest Houston
 
[redacted] office
[redacted] cell
[redacted] fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank you so much Enterprise for making this pain and hassle free! I appreciate the extra effort!

Refunded and sent
him an email.  The phone number listed does not ring.   Thank
You!


































Todd S[redacted]

Regional Vice President
Houston Airport Operations

[redacted]

T[redacted]Operating



Houston Airport Operations
[redacted]

enterpriseholdings.com

Customer is being refunded.
 
[redacted] left them a VM and will make sure they are spoken to in addition to the refund.
 
[redacted] [redacted] 
[redacted]...

[redacted]

I have sent a note to the [redacted]
telling to stop pursuing this customer for the claim.  We are cutting a
check locally for the amount that the customer already paid so that the [redacted]
does not have to get further involved.
 
Matt P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have reached out to the customer and handled the concern. 
WWe are sending the customer a voucher for $130 ($80 requested and $50 I added
for his time and hassle).  The customer was satisfied at the end of the
conversation and will try using Enterprise again.
 
...


















 

Joe S[redacted]

Regional Vice President
[redacted]
[redacted]

281-652-4600 office
281-652-4601 direct
[redacted]
[redacted]
[redacted]
 
[redacted]

I spoke with Mrs.
[redacted] and informed her we would refund her credit card in the amount of $57.51.  [redacted]
 
Thanks…Joyce