All Seasons Heating & Air Conditioning

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

This was a multiple car accident and from the looks of this there was some miscommunication in regards to which insurance was covering which driver. 
They have corrected the issue and the at faults party is accepting responsibility. 
The renter/ins will only be at risk if the...

damage is over the at fault’s insurance limits. 
I will reach out to the renter and inform them of the correction.
 Matt [redacted]

I
talked with Ms. [redacted] this morning.  This is resolved.  She explained
when she rented the car she was expecting an overage of $2.50/day + tax
and not the tax on the entire rental rate of $32.50.  The total of $206
she was charged was more that she was expecting based on the
taxes.  I apologized about the miscommunication and asked what I
could do to make this right and she wanted to pay the $2.50/day plus tax. 
I refunded the difference and she was extremely appreciative of the quick
response and resolution. 
 
 
 
 
























 

Andrew Graesser

Area Rental Manager
Southwest Houston

832-689-3677 cell
866-346-1468 fax
 

[email protected]

Revdex.com:
This letter is to inform you that Enterprise Rent A Car (Houston, TX Consumers)  and the enterprise of austin texas on braker lane has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/28/2015 12:52:07 PM and assigned ID [redacted]....

Rob the mgr on braker lane in austin took care of the issue with flying colors. Thanks
Regards,

Since a sale on the card was not
made for the rental, it can take up to 30 days for the authorization to be
released.   We contacted the customer and informed her that a sale for $1
was ran and then immediately refunded for the same amount so that the
authorization on the card will...

be released immediately.

Credit card has been refunded, email has been sent, and
voicemail has been left.
 
Sincerely,
 
[redacted]

I
have spoken to the customer about the situation. The rental should have been
billed to am trust insurance under claim number [redacted] I searched unused
insurance reservations and I saw nothing, so I have left a voicemail with
adjuster [redacted] to uncover how much they are...

willing to pay for
this rental so we can refund this customer.
 












Brian
S[redacted]

Area Rental Manager

281-795-8166 office
[redacted]

I called the customer and let him it was refunded.   Othmane T[redacted]Area Rental Manager (281) 897-0675 direct[redacted]
[redacted]
[redacted] Enterprise Rent A Car[redacted]
[redacted]www.enterprise.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868399, and find that this resolution would be satisfactory to me.

We have
reached out to the customer and [redacted] and [redacted] and both confirmed that they will not
pay the invoice for the customer.   The customer has gone back and forth
with both of them because they feel the repairs were not up to expectations and
will not accept the stance from...

the insurance/collision partners. 
[redacted]     enterpriseholdings.com

this complaint was addressed on
December 5th.  Is there a new issue with this claim? 
 
Below is the statement from OT,
and attached is the e-mail chain that we received from [redacted].
 
Spoke
with Mrs. [redacted].  I apologized for the situation and how the car
broke down on her during her rental. She asked to refund her $150 back to her
account since she did not use the rental at all except the drive to her
destination, I told her that I will gladly do so and made sure that took care
of her complaint. I also advised her that the refund takes between 24-48 hours
to reflect on her account.

Our operations have tried to reach the customer to resolve this matter via phone and email and the customer is not responding.   Please have customer return our calls and emails and we can attempt to resolve this matter.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We finally made contact with the
renter today & we are refunding the money disputed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I returned the phone call , no one answerd . I left a message to call me back , they never called back.Bad customer service, unprofotional managment .
[redacted]

Revdex.com:
This letter is to inform you that Enterprise Rent A Car at the [redacted] has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/3/2016 and assigned ID [redacted]
Regards,

We have left multiple voicemails with the renter, but they have not accepted our calls or returned the numerous messages left with them.  
Thanks,
Steve [redacted]
Regional Controller
Enterprise Rent-A-Car

Tell us wh
 
Just
spoke with [redacted] apologized for the situation she encountered and
offered her the free weekend rental certificate for [redacted] - $150 maximum.
 
She
was very pleased and appreciative.
She
indicated that the hold on her credit card was lifted and...

there were no
charges.
 
I
will send out to her tomorrow. 
 
































 

Crystale S[redacted]

Executive Assistant II
[redacted]

[email protected]

[redacted]

[redacted] 
[redacted]