All Seasons Heating & Air Conditioning

Tell us wh Just spoke with [redacted] apologized for the situation she encountered and offered her the free weekend rental certificate for [redacted] - $maximum She was very pleased and appreciative She indicated that the hold on her credit card was lifted and there were no charges I will send out to her tomorrow Crystale S [redacted] Executive Assistant II [redacted] [email protected] [redacted] *** [redacted] ** [redacted]

I called the customer and let him it was refunded Othmane T***Area Rental Manager (281) 897-direct [redacted] Enterprise Rent A Car [redacted] ***www.enterprise.com

An investigation was conducted and it was determined that the customer could not have caused damage to this vehicle The customer was notified by the Area Manager that she is not responsible for the damage to the vehicle and we will not pursue for damages

I have sent a note to the [redacted] telling to stop pursuing this customer for the claim We are cutting a check locally for the amount that the customer already paid so that the [redacted] does not have to get further involved Matt P [redacted]

We finally made contact with the renter today & we are refunding the money disputed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.I am very pleased with the resolution suggested by the business and intend to continue doing business with them in the future

I
talked with Ms*** this morning. This is resolved. She explained
when she rented the car she was expecting an overage of $2.50/day + tax
and not the tax on the entire rental rate of $32.50. The total of $
she was charged was more that she was expecting
based on the
taxes. I apologized about the miscommunication and asked what I
could do to make this right and she wanted to pay the $2.50/day plus tax.
I refunded the difference and she was extremely appreciative of the quick
response and resolution.
Andrew Graesser
Area Rental Manager
Southwest Houston
832-689-cell
866-346-1468 fax
[email protected]

Bob,
The customer has been contacted. We refunded the purchase of
the tire and were also able to extend his rental. We have addressed the
concern and the customer is happy with the resolution
Thanks,
Joe ***
Regional Vice President
South East Houston
Gulf Freeway Suite A
Houston, Texas
281-652-4600 office
281-652-direct
713-203-0421 cell
877-305-5389 fax
***
enterpriseholdings.com

Subject: RE: Revdex.com Case # *** - Enterprise Spoke to the customer and he received the refund well over a week ago and in fact emailed our team a thank you noteHe did not file a complaint this weekend but said he will circle back with the Revdex.com to ensure this is has been resolved

Mr
*** received his refund and he is good to go!
Thanks,
Edward ***
Enterprise Rent-A-Car
Area Rental Manager
832-785-1624 Cell
281-582-6244 Fax
Edward.*.***@erac.com
ell us why here

The customer was refunded as they requested
Jonathan ***
Area Rental Manager
Enterprise Rent-a-Car
jonathan.r.***@erac.com
Cell: 210-849-
Fax: 855-877-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

The
customer called me in regards to the matter on Saturday afternoon and I set
her up with Eon Sunday morningUnfortunately it was after she had filed a
corporate concerns
I
followed up with her already this morning and she said that everything went
well with the
reservation yesterday and that Ron apologized for the inconvenience
Rightfully so, she stated that she was just frustrated that everyone kept
telling her no or didn't call her backShe's happy with the vehicle that she's
in and stated that she doesn't want anything free, but that she just wanted a
carApologized again and let her know that we would send her a free weekend
rental for future use
Bianca
***
Area
Rental Manager
Bianca.***@ehi.com
Office:
281-652-
Mobile:
979-337-
Fax:
281-582-
Gulf Freeway Ste A
Houston,
TX
enterpriseholdings.com

I spoke with
Mr** and have refunded him the day he was overchargedI am also sending him
a rental voucher for one free dayHe was pleased with the resolution and just
felt he was not getting the attention he deserved in getting the matter
resolvedThanks
*** ** *** *** ***
*** ***
*** *** ***
*** ***
*** ***
*** ***
***
Operating
EAN Holdings, LLC
Gulf Fwy, SteA
Houston, TX
enterpriseholdings.com

Spoke
with renter and he appreciated my follow up as Julianna had already followed up
with him todayShe did let him know that we would be taking care of everything
for himHis card has been refunded less the $security deposit and he will
be coming in first thing in the AM to get his
$cash pmt refunded to expedite
everything for him
Jay S***
Enterprise Rent-A-Car
National Car Rental
Area Rental Manager
Galleria Houston
210-831-Cell

Revdex.com:
This letter is to inform you that Enterprise Rent A Car *** ** *** has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/16/and assigned ID ***
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I
just talked to her. This was brought to my attention by Vee when Ms
*** dropped at 0670. I agreed to lower the price back to the
reservation rate and just charged her for the days at reservation rate.
I apologized for the issue and thanked her for bringing this
to my
attention. This ticket has now been closed.
Andrew ***
Area Rental Manager
8*** ***
*** ***
***

We have made many attempts to contact the customer to assist with this, can the customer please contact *** *** ** *** Thanks, Bob *** (VP/Finance)

The ARM left a voicemail with
the customer explaining that she should not have been pursued for the
damage. Another attempt to contact via e-mail has been made explaining
the same