All Star Dodge Chrysler Jeep

The work they did fixed the problem, but caused other problems with the car so that it is not functioning

We allowed Mr [redacted] to return the vehicle and we are in the process of returning his money to him He should have never purchased the vehicle and signed all of the paperwork if he wasn't truly comfortable with the fact that he wasn't able to drive it on the highway That was a decision that he made.In our opinion, there is nothing wrong with this vehicle Mr [redacted] is simply having buyers remorse.As far as the Sales Managers throwing "street dice" with the Sales Staff Yes, they typically do this in the morning after the Sales Meeting Salespeople that have sold vehicles get a chance to roll the dice which will give them some additional "spiff" money After their first role, they can then take the chance to roll again to double their money or lose everything This is something fun we do with our employees and they love it!

I disagree with everything you saidYour diagnosis was wrongI will never step foot in your place again and will never purchase from you

The warranty that comes with the vehicle is with the manufacturerThe Dealership is only responsible for repairing and abconditionWe would be happy to review any ongoing concerns the customer has with their vehicleIf the customer wants to file for arbitration with the vehicle it must be done so with Chrysler Corp

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

We worked on the customer's car in FebThe vehicle was towed to us with no electrical and we found the radio defectiveWe replaced the radio and advised the customer of additional repairs related to the power steering and he declinedWe have scheduled a appointment with the customer to review their concern

All Star Dodge Chrysler Jeep Ram apologizes that the benefit of your husband was used on another purchaseWe have taken steps to insure moving forward this doesn't happen againWe will be more than happy to reimburse the $and we apologize for any inconvenience this has causedA copy of the check is included and it will be mailed 04/22/

She had the vehicle towed to us June 16thWe put it into our system and gave it the first available appointment for June 23rdShe says we told her it must have been a preexisting issue but this is untrueWe have no way of determining when an issue occurred before it is brought in to usWe gave her an estimate of repairs and she declined the repairsShe has an internal engine failure that just occurred and the vehicle was in good running order for the first months of ownershipWe are not at fault

It is our policy that all used vehicles have a 50/split for any concerns the customer has in the first daysThe vehicle met all state safety standards prior to deliveryThe concern they were having is not safety related

[redacted] purchased a used Volkswagen Passat at All Star Dodge Chrysler Jeep Ram on 6/27/ When purchased, the vehicle was out of the manufacturer's warranty as it already had over 36,miles on it The bank that financed the car, [redacted] Corporation, strongly advises that all vehicles financed through them include a service contract and GAP The service contract is optional, but if it is not included, [redacted] lowers the profit to the dealership to the point where we typically cannot move forward with the deal [redacted] e was the only lender that was willing to finance a vehicle for Mrs [redacted] because of her credit So, if Mrs [redacted] did not take the service contract with this deal, the deal wouldn't have happened at all Mrs [redacted] has since called [redacted] and cancelled her Service Contract When Mrs [redacted] purchased the vehicle at All Star, it came with our day warranty But that obviously expired at the end of July.Since the vehicle is a 2015, Mrs [redacted] should go to a local Volkswagen dealership to see if Volkswagen (manufacturer) would be willing to "goodwill" the repair to her trunk

Complaint: [redacted] I am rejecting this response because: I know my parking brake was operating before I took in for the other repairs Sincerely, [redacted] ***

Just wanted to let you guys know that all though the issue is not completely resolved, the dealership and I are working to fix the problemJanuary 17, I went back to the dealership because I still haven't received anything yetThere I met with the finance manager and GM to explain my situation and once again to see what's going onAfter an hour or so of discussion I was issued a dealer tag until we can figure out what happened to the previously mailed paperworkI will be sure to update you all with until the issue is completely resolvedI just want it to be noted that the as of two days ago, the dealership is making an attempt to correct the issue

I'm very sorry for all of the issues that Mrs. [redacted] had at our dealership. The core of the issue is that the Service Department thought that the Used Car Department was following up with her and the Used Car Department thought that the Service Department was following up with her.... That is unacceptable and completely on us. We just had a complete lack of communication with her. I'm going to be discussing this lack of communication with both of those departments.Ultimately, we did not submit a claim to Mrs. [redacted] 's service contract company. Our basic warranty within the first 30 days of a used vehicle purchase is for the customer to pay 50% of the labor and 25% of the parts. For Mrs. [redacted] , we took care of the entire cost of the repair. She did not pay anything out of pocket. We also provided her with a loaner vehicle at no charge the entire time her vehicle was in our Service Department. Mrs. [redacted] will have to pay a $25 late fee when she registers her vehicle. I'm truly sorry for all of the hassles she had at our dealership. Because of all the issues, I'm going to put a $100 Visa Gift Card in the mail to her today.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have attached a copy of Ms***'s buyers order and the receipt she signed certified mail on 7/19/of the paperwork required for registration with the StateThe car she purchased has a full warranty with ChryslerShe has been in for service and had all concerns addressed under the warranty

Complaint: [redacted] I am rejecting this response because: When I brought my car to them for the oil change, I had no issues with my carNow the car is not running properly and the check engine lights are onThere also appears to be a burn whole under my hoodThese issues only appeared after this shop had worked on the vehicleI continue to ask this company to repair any issues causing these codesThis company is the only company that has worked on my car for these issues Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Contact Name and Title: [redacted] Service Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@314allstar.com Mrs. [redacted] was contacted by myself on the afternoon of Oct. 2 and the repair was authorized and completed. During the phone... conversation Mrs. [redacted] was abusive and loud. I did discontinue the conversation based on her actions. The representative from Chrysler called me back and apolagized for the customer's behavior. At no time during the phone call was I rude. I did address the customer's concern in a timely manner.

Mrs [redacted] had an appointment in our Service Department last Wednesday but she didn't show up She needs to schedule another appointment so we can take a look at her BMW and resolve her issues I'll put her in a loaner vehicle at no charge while her vehicle is back in our shop

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ I am the Sales Manager and this is the first time I have been made aware of this incidentThere was a miscommunication regarding the deposit of the checkWe will be happy to honor our word and refund the amount of $We do not offer refunds in the form of cash, but a refund check can be cut within hoursThe process does not take 6-weeks as mentioned by the customerWe will verify the check was deposited today and mail a refund check to the customer immediately Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/19) */ This matter has been resolved to our satisfactionThey sent ck and we received yesterdayThank you

Complaint: [redacted] I am rejecting this response because: Yes they exchange the rental car yesterday; dealership wants to continue to repair a radio that they have admitted that they are having a problem withThat is not acceptable I did not buy the car refurbish I do not want refurbish parts on brand new car; if I wanted that I would have purchased a used car NO their attitudes have been rude in responseI have been at the dealership now times with this matter; when I asked when I will know something about the "field agent" coming outhis response was rudeDefinitely, have not issued no compensation or anything for my inconvenience but a smokey rental carThey need to offer some type of compensation for this matter I had to go up the dealership last time to locate my radio because no one called meCourteous would of been calling me telling my car part was there for repairI had to leave work to get it doneDealership is more example for Dodge/Chrysler Sincerely, [redacted]